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Essay summary of case study, Schemes and Mind Maps of Marketing Management

This file shows a case study related to a cosmetic company in Greek Debt Crisis.

Typology: Schemes and Mind Maps

2023/2024

Uploaded on 12/17/2024

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“Bringing owls to Athens”—in other words, doing something useless. In 414 B.C.,
when Aristophanes coined this expression in his comedy The Birds, people commonly referred
to Athens’ self-minted silver drachmas as “owls” since they had a picture of the bird on their
reverse side. Athens’ wealth at the time was legendary—and hence it was pointless to bring
any more money to the city-state. Yet, only a few decades later, the situation had changed
dramatically. Expensive wars had wrecked the budget, and 10 out of 13 Athenian
communities eventually defaulted on loans that they had taken out from the temple of Delos,
the first recorded sovereign debt defaults in history.
—“Sovereign Default in the Eurozone: Greece and Beyond,” UBS Research Focus, 29
September 2011, p. 14.
It was January 2012 and Georgios Korres looked out his window—he could literally
see the Acropolis from his office in Athens. Like the Acropolis, the Greek economy was in
dire need of capital. But Mr. Korres’s immediate challenge in this negative economic
environment was not how to fund Greece, only how to fund the growth needs of his own firm,
Korres Natural Products. Before the Greek debt crisis, Korres had faced little trouble securing
funding for Korres’s rapidly expanding global business. But financing was increasingly hard
to find for Greek firms, and Korres needed new capital soon if it was going to be able to put
its business growth opportunities to work.
The Cosmetics Industry
Cosmetics is a $170 billion global industry consisting of five major categories of
products: fragrances and perfumes, decorative cosmetics, skin care, hair care, and toiletries.
Skin care was the largest segment, followed by hair care and decorative cosmetics. Products
are distributed through larger retail stores, specialized and branded retail stores, as well as
pharmacies, salons, and spas.
Recent years had been hard on the industry. Although sales were down in 2008 and
2009, the market had turned upward again in 2010 and 2011. The cosmetics market was one
which rewarded innovation, with continuous reformulation of products and inputs the norm.
Manufacturing costs are generally higher relative to< other industries due to specialized
machinery and chemical compounds. Consumers have shown a growing willingness to try
new products in all subcategories with performance and ingredients being the most important
considerations when making purchasing decisions. And products based on all-natural
ingredients were a true growth category.
With its emphasis on creating natural products from organic sources, Korres was well
positioned to compete in the global market. Consumer consciousness in sustainable products
and a growing backlash against animal testing had helped drive demand. This same
consciousness stimulated new regulations on ingredients, component and product testing, and
manufacturing. Consumers now demanded more information about the source of ingredients
used in the products they purchased. Combined with a renewed emphasis on healthy living,
natural product producers like Korres—were well positioned for the future.
Korres Natural Products
Georgios Korres founded Korres Natural Products in 1996. The company focused on
utilizing pharmaceutical experience in more than 3,000 herbs to create natural products for
use in skin care, hair care, and other cosmetics. Using pharmacies as their main means of
distribution (5,600 in Greece alone), Korres had expanded rapidly from 2003 to 2008, and
now claimed a presence in 30 countries. The company had gone public in 2007 (Athens:
Korres). In 2012, Korres had 28 dedicated stores, five in Greece and 23 throughout Europe,
North America, South America, and Asia. The company now employed more than 300 people
within Greece, and had over 400 natural and certified organic products.
But Korres itself had been changing as illustrated by Exhibit 1. Group sales had
actually peaked in 2008 at €53.7 million, falling the next two years in-step with the Greek
economy, to €50.4 million in 2009 and €44.1 million in 2010. Profits had followed sales
down, with net income falling from €4.0 million (2008) to €3.4 million (2009) and €1.6
million (2010). All things considered, the company’s profitability had remained surprisingly
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“Bringing owls to Athens”—in other words, doing something useless. In 414 B.C., when Aristophanes coined this expression in his comedy The Birds, people commonly referred to Athens’ self-minted silver drachmas as “owls” since they had a picture of the bird on their reverse side. Athens’ wealth at the time was legendary—and hence it was pointless to bring any more money to the city-state. Yet, only a few decades later, the situation had changed dramatically. Expensive wars had wrecked the budget, and 10 out of 13 Athenian communities eventually defaulted on loans that they had taken out from the temple of Delos, the first recorded sovereign debt defaults in history. —“Sovereign Default in the Eurozone: Greece and Beyond,” UBS Research Focus, 29 September 2011, p. 14. It was January 2012 and Georgios Korres looked out his window—he could literally see the Acropolis from his office in Athens. Like the Acropolis, the Greek economy was in dire need of capital. But Mr. Korres’s immediate challenge in this negative economic environment was not how to fund Greece, only how to fund the growth needs of his own firm, Korres Natural Products. Before the Greek debt crisis, Korres had faced little trouble securing funding for Korres’s rapidly expanding global business. But financing was increasingly hard to find for Greek firms, and Korres needed new capital soon if it was going to be able to put its business growth opportunities to work. The Cosmetics Industry Cosmetics is a $170 billion global industry consisting of five major categories of products: fragrances and perfumes, decorative cosmetics, skin care, hair care, and toiletries. Skin care was the largest segment, followed by hair care and decorative cosmetics. Products are distributed through larger retail stores, specialized and branded retail stores, as well as pharmacies, salons, and spas. Recent years had been hard on the industry. Although sales were down in 2008 and 2009, the market had turned upward again in 2010 and 2011. The cosmetics market was one which rewarded innovation, with continuous reformulation of products and inputs the norm. Manufacturing costs are generally higher relative to other industries due to specialized machinery and chemical compounds. Consumers have shown a growing willingness to try new products in all subcategories with performance and ingredients being the most important considerations when making purchasing decisions. And products based on all-natural ingredients were a true growth category. With its emphasis on creating natural products from organic sources, Korres was well positioned to compete in the global market. Consumer consciousness in sustainable products and a growing backlash against animal testing had helped drive demand. This same consciousness stimulated new regulations on ingredients, component and product testing, and manufacturing. Consumers now demanded more information about the source of ingredients used in the products they purchased. Combined with a renewed emphasis on healthy living, natural product producers like Korres—were well positioned for the future. Korres Natural Products Georgios Korres founded Korres Natural Products in 1996. The company focused on utilizing pharmaceutical experience in more than 3,000 herbs to create natural products for use in skin care, hair care, and other cosmetics. Using pharmacies as their main means of distribution (5,600 in Greece alone), Korres had expanded rapidly from 2003 to 2008, and now claimed a presence in 30 countries. The company had gone public in 2007 (Athens: Korres). In 2012, Korres had 28 dedicated stores, five in Greece and 23 throughout Europe, North America, South America, and Asia. The company now employed more than 300 people within Greece, and had over 400 natural and certified organic products. But Korres itself had been changing as illustrated by Exhibit 1. Group sales had actually peaked in 2008 at €53.7 million, falling the next two years in-step with the Greek economy, to €50.4 million in 2009 and €44.1 million in 2010. Profits had followed sales down, with net income falling from €4.0 million (2008) to €3.4 million (2009) and €1. million (2010). All things considered, the company’s profitability had remained surprisingly

healthy given the deteriorating economic conditions in Greece, but the company’s share price still continued to slide. Now trading around €3/share, less than a third of its peak of €9.66. But despite the growing Greek economic and financial crisis, Korres had found a way to grow. International sales had continued to increase as a proportion of total sales. By 2010, international sales made up more than 35% of total sales. At the same time, Korres had entered into a key distribution agreement with Johnson & Johnson (U.S.), under which J&J would be the sole distributor of Korres products throughout North and South America. Greek Debt Crisis The Greek government, like many governments, had been running large budget deficits for years. Although the Greek economy had enjoyed healthy growth for many years, the government’s finances had continued to deteriorate. The country’s two largest industrial sectors, shipping and tourism, were highly cyclical and had been hard hit by the financial crisis of 2008–2009. As the global economy continued to slow, Greece’s sovereign debt to GDP ratio continued to rise. In late 2009, Greece’s slowing economy and burdensome debt raised concern throughout the eurozone (the set of countries within the European Union which use the euro as their single currency). Eurozone authorities, including the European Central Bank (ECB), worried that if Greece were to default on its debt it could threaten the very basis of the euro itself. EU policy makers suggested a combination of Greek government spending restrictions (austerity measures), as well as some form of debt reduction or bailout. The following year, 2010, Greece received a series of additional loans and funds that allowed it to meet its debt service obligations. Exhibit 2 lists other key Greek bailout events. However, help from the IMF and EU came with strings attached. Besides new higher rates of interest, Greece was forced to implement a series of austerity measures. These austerity measures included privatization of several sectors of the economy, cuts in government spending on healthcare, pensions and other social programs, and increases in taxes. The unpopularity of these measures amongst the Greek people was widespread, as many took to the streets in protest, including frequent and crippling strikes. But this had still not been nearly enough. In January 2012, the Greek government had entered into intense negotiations with both the private banks and EU members holding Greek sovereign debt. Greece wanted a 70% haircut on existing privately held debt, restructuring of the debt to more than 20-year maturities, new lower interest rates, and additional bailout totaling more than €100 billion.