Download Exam 421 Window Clerk: 104 Questions and Solutions for Postal Service Workers and more Exams Windows Programming in PDF only on Docsity!
and complete solutions.
Exam 421 Window Clerk 104 questions
and complete solutions.
GIST - ANSWER Greeting Customers, Inquiring their needs, Suggesting options best to the customers' needs and Thanking them for coming to the US Postal Service
Processing Categories - ANSWER Letters, Flats, Machinable Parcels, Irregular Parcels, and Outside Parcels.
Letter-Size Mail - ANSWER Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25" thick. Max weight 3.5 oz
Postcards - ANSWER Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness
Flat-Size Mail - ANSWER Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than 11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum flat-size dimensions MUST exceed maximum letter-size dimensions.
Machinable Parcels - ANSWER Must weigh at least 6 ounces but no more than 25 pounds. High density parcels maximum weight is 15 pounds.(exception for lightweight parcels)
Irregular Parcels - ANSWER Must have any one of the following characteristics: Less than 6" in length, or less than 3" in height, or less than 6 ounces. Rolls and tubes 26" long or less. Unwrapped, paper- wrapped, or sleeve-wrapped articles that are not letter size. And articles enclosed in envelopes that are not letters, flats or machinable parcels.
Outside Parcels - ANSWER Length more than 27", or height than 17", or thickness more than 17". Weight more than 25 pounds or 15 pounds if identified as high density. Rolls and tubes longer than 26". Maximum weight for all parcels in 70 pounds. However length and girth combined can be up to 130" for Standard Post
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Nonmachinable Surcharge - ANSWER First-Class Mail letters that will receive the surcharge are considered if the following conditions exist: Too rigid, contains pens, pencils, keys or coins that cause thickness of the mailpiece to be uneven, is polybagged, polywrapped or has an exterior not made of paper.
Priority Mail Express - ANSWER Class of mail with the Guaranteed by End of Day delivery(Next 1-day or 2-day), 365 days a year. Offers overnight delivery to most locations or the customer gets their money back. Also delivery on Sundays and holidays for additional fees. Also offers tracking, proof of delivery, insurance up to $100 at no cost.
Priority Mail - ANSWER Nationwide delivery within one-three days in most locations, Domestic can weigh up to 70 pounds. Automatically includes USPS Tracking and $50 of insurance coverage when purchased at retail. Can have Extra Services such as Signature Confirmation, Insurance, etc.
P.O Boxes - ANSWER A premier service available to customers at any Post Office. Offers customers privacy, security, and flexibility with the ability to get their mail when and where it is most convenient.
EDDM - ANSWER Every Direct Door Mail
Dimensional Weight Pricing - ANSWER Applies to Priority Mail packages that are more than one cubic foot (1728 cubic inches) and are destined for Zones 5-8. Maximum size for mailing a Priority Mail item is 108" combined length and girth.
Balloon Price - ANSWER Applies to: Priority Mail packages addressed for delivery in local area and Zones 1-4 only. Standard Parcels are applied this price as well. Parcels that weigh less than 20 pounds but measure more than 84" but no more than 108" in combined length and girth are charged for a 20-pound parcel.
First-Class Mail - ANSWER Items that consist of handwritten or typewritten personal correspondence such as bills, statements of account, postcards, and BRM must be mailed First Class Mail, Priority, or upgraded to Priority Mail Express
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Priority Mail International - ANSWER Average 6-10 business days delivery with tracking to major destinations. Domestic Priority Mail Flat-Rate packaging can be used for international shipping. Weight maximum of 4 pounds for Flat-Rate Envelope and small Flat-Rate Box. Tracking for everything except Envelope. Other Flat-Rate boxes have 20 pound maximum weight limit
Priority Mail Express International - ANSWER Maximum weight limit for any Priority Mail Express International shipment is 70 pounds. Shipments are insured against loss up to $100 at no additional charge. Coins, jewelry, etc is prohibited in Priority Mail Express.
Global Express Guranteed - ANSWER Delivery in 1 to 3 business days, maximum weight is 70 pounds, some countries have lower weight restrictions, which vary between 22 to 70 lbs. Dimensions must not exceed 46" in length, 35" in height, or a combined length and girth of 108"
Priority Mail Flat-Rate Shipping - ANSWER Priority Mail Flat-Rate Envelopes and Boxes allow customers to packages for one price regardless of the weight or domestic destination. If it fits, it ships! Any amount of material, up to 70 lbs may be mailed.
Extra Services - ANSWER Extra Services include: Certificate of Mailing, Certified Mail, Collect on Delivery (COD) USPS Tracking, Insured Mail, Registered Mail, Restricted Delivery, Return Receipt, Return Receipt for Merchandise,Signature Confirmation, Delivery Confirmation, Adult Signature, Special Handling, and Hold for Pickup
Caller Service - ANSWER A premium service for people and companies that need more pickup times than Firm Holdout and/or have more mail than the largest box in your office will hold daily.
Firm Holdout - ANSWER Services allows a customer to obtain street-addressed mail from the Post Office when the customer normally receives 50 letters or more on the first delivery trip, or when the customer is a news agent or publisher's representative and receives publications that qualify for newspaper treatment
Package Intercept - ANSWER Enables customers to redirect delivery of mailpieces. It is also a domestic service
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Passport Applications - ANSWER Only in designated post offices are passport applications accepted.
Change of Address (COA) - ANSWER Records are kept for these orders 18-months from the end of the month when the change takes effect.
Premium Forwarding Service - ANSWER Provides residential delivery customers and certain Post Office Box customers an option to have all mail addressed to their primary address reshipped or rerouted to a temporary address by means of a weekly Priority Mail shipment for a fee.
USPS Tracking - ANSWER Is automatically included for Priority Mail Express, Priority Mail, and Standard Post mailings. May be purchased with FCM, Library Mail and Media Mail parcels. Can be combined with Registered Mail, Domestic Insured Mail, COD, Return Receipt for Merchandise, and Special Handling
Signature Confirmation - ANSWER Provides customers with an added level of security by requiring a signature from the person who accepts the package. Can be used with FCM, Priority Mail, Standard Post, and Parcel Select. Can be combined with Registered, Insured, COD, and Special Handling Mail.
Insured Mail - ANSWER Provides indemnity coverage for merchandise sent through the mail if the item is damaged, or lost while in the possession of the Postal Service. If insured over $200 then signature of receipt is obtained from recipient.
Certified Mail - ANSWER Provides customers with proof of mailing and the date and the time the item was delivered or delivery was attempted. May be combined with domestic FCM and Priority Mail. They may add Restricted Delivery Service and Return Receipt.
Registered Mail - ANSWER The most secure service that the Postal Service offers. It utilizes a systems of receipts to monitor the movement of Registered Mail from the point of acceptance to the point of delivery.
Collect on Delivery (COD) - ANSWER Used to mail merchandise for which the mailer has not been paid and have the price of the merchandise and the cost of postage and handling collected from the recipient by the Postal Service at the time of delivery. May be used with Priority Mail Express, FCM, Priority Mail, Standard Post and Packages Services.
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Retail Customer Experience (RCE) - ANSWER A program that's purpose and intent is to be diagnostic tool used to correct conditions that are detrimental to customers satisfaction and may inhibit revenue growth
RCE Weighted Categories - ANSWER Waiting Time in Line (WTIL), Hazardous Material(HAZMAT), Sales Skills and Product Offering and Product Knowledge and Product Explanation, Promotion and Merchandising, Image.
Retail Communication Channels - ANSWER Postal Bulletin, Retail Marketing website, Retail Digest, Postal Merchandise Guide, Retail Operation Handbook PO-209, POS ONE New Functionality Guide, POS ONE Message Center, Local Messaging.
Postage Validation Imprinter - ANSWER The acronym for this is PVI
Individual Accountability - ANSWER A unit where each sales and services associates have stamp stock assigned to him/her, and is accountable for any losses.
Segmented Inventory Accountability - ANSWER A unit in where the manager in charge of the unit reserve is financially accountable for stamp/stock products until it is requisitioned by sales and service associates.
PS Form 1412 - ANSWER Daily Financial Report
PAN - ANSWER Primary Account Number
Domestic Money Orders - ANSWER (Green) Available to all 50 states, U.S. territories and possessions, APO/FPO addresses, and U.S. embassies in foreign countries. Maximum amount is $1,000 with a two- tier fee.
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Direct Service Money Order - ANSWER (Pink) Used for international service, maximum amount is determined by each country, but no more than $700. Photo ID is required if the transfer is past maximum limit
PS Form 6401 - ANSWER Money Order Inquiry. For both Domestic and International Money Orders
Bait Money Orders - ANSWER Used to aid the Postal Inspection Service in Postal burglary and robbery investigations. Must be placed under the largest currency denomination compartment in till drawer.
BSA - ANSWER Bank Secrecy Act
PS Form 8105-A - ANSWER Funds Transaction Report (FTR) Must be filled out when purchased financial instruments totaling $3,000 or more per day. Cashing more than $10,000 in Money Orders or U.S. Treasury Check.
FinCEN - ANSWER The Financial Crime Enforcement Network, oversees the BSA compliance.
PS Form 8105-B - ANSWER Suspicious Transaction Report
Sure Money (Dinero Seguro) - ANSWER A money-by-wire transfer service and an extension of the Postal Service traditional money order service, moves money from the U.S. to other select countries. $2, ore more, must collect the proper identifying information such as: Sender's name, Recipient's name and address, DOB, ID, and sender's SSN.
Postal Accountability and Enhancement Act (PAEA) - ANSWER Comply with Customs procedures applied to similar shipments of private companies that are substantially owned and controlled by U.S. citizens.
PS Form 2976-A - ANSWER Customs Declaration and Dispatch Note (Parcels)
24-Hour Clock - ANSWER An end-to-end process to ensure mail is collected, distributed, and delivered. Eight key indicators of the 24-Hour Clock are: Carriers back by 1800 (6PM), Cancel 80% of collection mail
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HAZMAT - ANSWER Are substances or materials containing a chemical or infectious biological substance in a quantity and/or form that may pose an unreasonable risk to health, safety, or property when transported in commerce, and which pose a risk to the safety and health of USPS employees if not handled properly.
Declared HAZMAT - ANSWER Mail that is properly packaged, marked and declared by mail, and which is properly accepted by the Postal Service in accordance with the DMM, and Publication 52
Undeclared HAZMAT - ANSWER Any parcel suspected of containing acceptable or prohibited HAZMAT as described in the DMM and Publication 52, which is not properly packaged, label or identified.
Prevent All Cigarette Trafficking Act of 2009 - ANSWER PACT, The U.S. Postal Service cannot accept or transmit any package that it knows, or has reasonable cause to believe, contains nonmailable smokeless tobacco or cigarettes.
Anonymous Mail - ANSWER Any mailpiece that bears only stamps as postage, weighs more than 13 ounces and was not accepted by an employee at a retail counter.
Identifiable Mail - ANSWER Can be traced back to the sender or the mailpiece point of entry into the mailstream, includes postage that incorporates traceable information about the sender or stamped mail that was presented in person by a mailer at a retail window.
Label DDD2 - ANSWER Important Customer Information; Attached to anonymous mailpieces being returned to customers and explains to customers that due to security requirements mailpieces weighing more than 13 ounces, bearing stamps only as postage, must be taken by the customer to a retail service associate at a post office in order to be mailed.
Label 127 - ANSWER Surface Transportation Only; Attached to anonymous mail being returned to customers and ensures that the mailpiece is returned to mailer by surface transportation only.
PS Form 1000 - ANSWER Domestic or International Claims, must fil this out to file a claim on any mailpiece, claims/appeals should be filed no later than 60 days from the date of mailing.
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PS Form 3369 - ANSWER Cosigned Credit Receipt
PS Form 2865 - ANSWER Return Receipt for International Mail
PS Form 3811 - ANSWER Return Receipt (Domestic)
PS Form 3816 - ANSWER Collect on Delivery (COD)
PS Form 3456 - ANSWER Change of Address
Label 200 - ANSWER Registered Mail
PS Form 3806 - ANSWER Receipt for Registered Mail
PS Form 153 - ANSWER Signature Confirmation/Receipt
Label 400 - ANSWER USPS Tracking
PS Form 3817 - ANSWER Certificate of Mailing
PS Form 3813 - ANSWER Insured Mail ($200 and under)/Receipt
PS Form 3813-P - ANSWER Insured Mail (Over $200)/Receipt
PS Form 3800 - ANSWER Certified Mail/Receipt (Domestic only)
PS Form 2976 - ANSWER Customs Declaration (FCM International & Priority Mail International Flat Rate Envelope)
