Download NALP Practice Test Questions: Real Estate Management and Fair Housing and more Exams Nursing in PDF only on Docsity!
NALP Practice Test Questions/61 Questions and
Answers/100% Correct
The implementation and use of a resident portal can increase the effectiveness of the staffs:
A. Adherence to fair housing laws.
B. Lead response time and closing rates.
C. Communication with the apartment community.
D. Social media use and relationship marketing efforts. - Correct Answer -C. Communication with the apartment community.
A sales strategy and presentation with which focus is MOST likely to increase a leasing professional's effectiveness.
A.Online presence B.Emotional Appeal C.Financial promotions
D.Fair housing compliance - Correct Answer -B. Emotional Appeal
What are the physical changes made to an apartment home or common area yo protect the fair housing rights of persons with disabilities?
A. Accommodations
B. Considerations
C. Modifications
D. Regulations - Correct Answer -C. Modifications
Who is responsible for the accuracy of data collected on a resident application?
A. Applicant
B. Family Status
C. Rental history
D. Employment Status - Correct Answer -A. Applicant
Residential properties are permitted to use which screening criteria to discriminate legally?
A. Handicap
B. Family Status
C. Rental History
D. Employment status - Correct Answer -C. Rental History
Which term BEST describes a situation in which a leasing professional takes prospects through the community in a pre-planned or personalized manner to show off the office, amenities, common areas, and/or model homes?
A. Tour route
B. Relationship ale
C. Branding promotion
D. External assessment - Correct Answer -A. Tour route
C. Model apartment(s)
D. Maintenance office. - Correct Answer -D. Maintenance office.
The key to a good sales presentation is to match the prospect's wants and needs to the community's:
A. Price and location
B. Demographics and lifestyle
C. Expectations and availability
D. Features and benefits - Correct Answer -D. Features and benefits
Which piece of information is critical for the leasing professional to inquire about when greeting a prospective resident?
A. The source of the lead.
B. The prospect's ethnicity.
C. The prospect's budget range.
D. The prospect's credit rating. - Correct Answer -A. The source of the lead.
Which is the BEST way for leasing professionals to learn what their community's competing properties are offering?
A. Ask their own community managers.
B. Call the property managers of competing properties.
C. Review the promotional materials of competing properties.
D. Engage in mystery shopping at competing properties. - Correct Answer -D.Engage in mystery shopping at competing properties.
An emotionally appealing sales technique typically involves connecting the features and qualities of the apartment community with the :
A. Sales goals of the leasing professional.
B. Needs and interests of the prospective residents.
C. Feedback and praise provided by current residents.
D. Personal experience of the community staff members. - Correct Answer -B.Needs and interests of the prospective residents.
Which aspect of an apartment community typically offers the residents the greatest continuing value?
A. A diverse resident population.
B. Homes that contain modern amenities.
C. High-quality preventative maintenance services.
D. Easy-to-use rent payment and resident portal services. - Correct Answer
-C. High-quality preventative maintenance services.
Which two types of impairments are generally considered disabilities?
A. Physical and mental
B. Physical and economic
Which question is open-ended?
A. "What brought you in to our community today?"
B "Are you looking for a one-, two-, or three-bedroom home?"
C. "Will you be completing the application with a co-signer?"
D. "Do you have more than one vehicle you'll be parking here?" - Correct Answer -A. "What brought you in to our community today?"
What is the difference between a feature and a benefit?
A. A benefit is what a resident needs' a feature is what a resident wants.
B. A benefit is what a resident wants; a feature is why the resident wants abenefit.
C. A feature is what a resident needs; a benefit is why a resident needs thefeature.
D. A feature is an item or an amenity; a benefit is what the feature does for a resident.
- Correct Answer -D. A feature is an item or an amenity; a benefit is what the feature does for a resident.
What are the changes made to community policies and/or procedures to protect the fair housing rights of persons with disabilities?
A. Accommodations
B. Considerations
C. Modifications
D. Regulations - Correct Answer -A. Accommodations
Which is the BEST characterization of relationship selling?
A. Aggressive sales and quick closings.
B. Consistent tactics and passionate presentations.
C. Personalized approaches and emotional appeals.
D. Predefined tours and friendly conversations. - Correct Answer -C. Personalized approaches and emotional appeals.
Which strategy is MOST appropriate for managing an apartment community's online reputation?
A. Allow posting of positive comments only.
B. Ask resident to remove negative comments.
C. Allow only community staff to leave comments.
D. Respond to all comments. - Correct Answer -D. Respond to all comments.
Which question is close-ended?
A. "What makes you attracted to this are?"
B. "What prompted you to stop in today?"
C. "What date are you hoping to move in?"
D. "Why are you moving from your previous home?" - Correct Answer -C. "What date are you hoping to move in?"
-D. Ensuring that information provided by applicants is truthful.
What should be a leasing professional's FIRST response after receiving a notice to vacate from a community resident?
A. Schedule a move-out inspection and walk through.
B. Send a final account-due notice to the resident.
C. Ask the community manager to persuade the resident to stay.
D. Personally contact the resident and attempt to retract the notice. - CorrectAnswer -
D. Personally contact the resident and attempt to retract the notice.
Community staff members who exhibit which characteristic are MOST likely to ensure that residents are provided the best possible service with the fewest misunderstandings?
A. Goal-oriented attitudes
B. Effective communication
C. Flexibility
D. Ability to multitask - Correct Answer -B. Effective communication
A Leasing professional who has a firm understanding of the community's resident profile will be able to conclude which information about the typical resident?
A. Financial and occupational status
B. Quantity and frequency of service requests
C. Needs, wants, and qualifying characteristics
D. Risk for nonpayment or delinquent rent - Correct Answer -C. Needs, wants,and qualifying characteristics
When engaging residents in discussion while persuading them to renews, which topic would be MOST useful to discuss?
A. The need of the community to stay fully occupied
B. The services at the property that were used and valued
C. The number of maintenance or service calls the resident made
D. The aspects of the property tat were inadequate or not utilized - CorrectAnswer -
B. The services at the property that were used and valued
How can a leasing professional BEST persuade prospective residents that the apartment community is a trusted brand?
A. Match the prospective residents needs to the community's features.
B. Welcome prospective residents with healthy beverages and/or snacks.
C. Ask the maintenance team to provide testimonials of excellent service.
D. Display positive feedback from past, prospective, and current residents. -Correct Answer -D. Display positive feedback from past, prospective, and current residents.
Why should "closing" occur at each step of the sales process?
A. To provide time for the prospective resident to consider his/her options.
B. To give the prospective resident an opportunity to review competitor'soffers
A. Staff survey
B. On-site testers
C. Random resident audits
D. Prospective resident interviews - Correct Answer -B. On-site testers
The BEST way for an apartment community to continually inform and market to prospective residents is to prove:
A. A community map at the leasing office.
B. Welcome cards and community newsletters.
C. Weekly blog entries on a resident portal.
D. Monument, directional, and facility signage. - Correct Answer -D. Monument, directional, and facility signage.
Empathetically listening to service requests and responding appropriately is key to improving resident satisfaction because it shows that the community staff members:
A. Will respond immediately to requests.
B. Value clear communication and avoid blame.
C. Take Full responsibility for issues that arise.
D. Hear residents' frustrations, needs, and concerns. - Correct Answer -D.Hear residents' frustrations, needs, and concerns.
It is MOST appropriate for a leasing professional to ask open-ended questions when trying to:
A. Get a specific answer.
B. Make a person feel comfortable.
C. Limit a discussion or conversation.
D. Gain insight into a person's feelings. - Correct Answer -D. Gain insight intoa person's feelings.
What is the term for software that tracks online inquiries from prospective residents about an apartment community?
A. Lead generation system
B. Credit reporting system
C. Property management system
D. Resident referral system - Correct Answer -A. Lead generation system
Which of the following documents should be provided to new residents on move-in day?
A. Welcome letter
B. Application results
C. Credit report marks
D. Fair housing guidelines - Correct Answer -A. Welcome letter
A leasing professional can BEST support a positive image for an apartment community and its brand through which action?
B. A home in the community
C. Credit report information
D. An application acceptance or rejection - Correct Answer -B. A home in the community
Who is responsible for insuring the possessions inside community residences?
A. Resident
B. Community manager
C. Management company
D. Community property owner - Correct Answer -A. Resident
In order to successfully process and application that is conditionally accepted,what might a leasing professional require from the applicant?
A. Credit report
B. Proof of disability
C. Additional money
D. Shorter lease terms - Correct Answer -C. Additional money
What are the ABCs of relationship selling?
A. Always Be Closing
B. Anything But Cash
C. Aggressive But Compassionate
D. Attention Before Compensation - Correct Answer -A. Always Be Closing
Which is the MOST important reason for information provided on an application to be accurate?
A. Application fees are non-refundable.
B. Information will be used for screening.
C. Rent may vary based on the information.
D. Incorrect information can result in fines. - Correct Answer -B. Informationwill be used for screening.
What is the PRIMARY function of a leasing professional's relationship-building shopping trip to competing properties?
A. To determine what amenities they are offering.
B. To observe how they treat prospective residents
C. To create a set of rules for market competition
D. To establish a business connection with their staff - Correct Answer -D. Toestablish a business connection with their staff
Which is the MOST appropriate example of a leasing professional creating a time saver in order to become more efficient?
A. Establishing a set time each day to respond to all email and telephoneleads
B. Asking the supervisor for a chunk of uninterrupted time each day to complete reports
B. Capacity
C. Consideration
D. Culpability - Correct Answer -B. Capacity
A KEY aspect of creating a high-quality goal is ensuring that the components are:
A. Concise
B. Flexible
C. Measurable
D. Easily attainable - Correct Answer -C. Measurable
Empathetic listening by a leasing professional shows the speaker that the leasing professional:
A. Is in agreement with the topics being discussed.
B. Understands the point of view being presented.
C. Disagrees with something being said.
D. Feels bad about the content of the conversation. - Correct Answer -B. Understands the point of view being presented.
Which is the MOST common reason for rejecting an application?
A. An invalid Social Security number
B. Incomplete application information
C. Lack of community homes ready for move-in
D. A problem with the credit score or report - Correct Answer -D. A problemwith the credit score or report
Which activity is an example of outreach marketing?
A. Responding to a resident's text message or email.
B. Performing flyer drops in a nearby neighborhood.
C. Taking a prospective resident on a walk through.
D. Closing on a lease by offering an upgraded unit. - Correct Answer -B. Performing flyer drops in a nearby neighborhood.
Which activity should a leasing professional organize in order to BEST create a "community feel" at the property?
A. Singles night at the front office
B. Daytime childcare for working residents
C. Weekend cookout at the neighborhood pool
D. Canned food drive to benefit a national charity - Correct Answer
-C.Weekend cookout at the neighborhood pool
Which strategy BEST prepares a leasing professional to be successful when trying to retain a resident at renewal time?
A. Implement move-out fees that encourage renewal.
B. Establish an ongoing relationship with the resident at move-in.
C. Offer incentives when the resident move-out notice is received.
