Standard Reservation Procedure (Via Telephone)
1) Greet the guest
2) Check the room availability 1st before proceed any reservation in the system / to record
3) Ask the guest on Arrival date & Departure Date
4) Ask the guest how many people will check-in
5) Ask the guest what room that he / she preferred
6) Suggest the guest what room that suitable with her / him
7) Explain the guest the room rate & room condition
8) Ask the guest details - Guest Name / Contact No / Calling From Where
9) Ask for the method of payment - by CASH / CREDIT CARD
10) Ask the Special Request
11) Recap the Reservation details
12) Give the Reservation Number
13) Thanking the guest
