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This thesis explores the problems expatriates face during their assignments due to cultural and social differences. Through qualitative research methods, including in-depth interviews with expatriates and HR managers, this study aims to contribute to a better understanding of the challenges expatriates encounter and how organizations can improve the expatriation process. Topics covered include selection criteria, gender issues, cultural awareness, roles of expatriates, and repatriation.
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HÖGSKOLAN I JÖNKÖPING
How can the expatriation process be improved
Master thesis within International Management
Author: Tran, Hoan
Wong, Annie
Tutor: Hall, Annika
To be presented: 2006-06-
Jönköping May, 2006
Jönköping University
H u r k a n e x p a t r i a t e p r o c e s s e n f ö r b ä t t r a s
Magisteruppsats inom International Management
Författare: Tran, Hoan
Wong, Annie
Handledare: Hall, Annika
Framläggningsdatum: 2006-06-
Jönköping Maj, 2006
Title:Title:Title:Title: Expatriate managementExpatriate managementExpatriate managementExpatriate management---- How can the expatriate process be iHow can the expatriate process be iHow can the expatriate process be im-How can the expatriate process be im-m-m- provedprovedprovedproved
Author:Author:Author:Author: Tran, HoanTran, HoanTran, HoanTran, Hoan
Wong, AnnieWong, AnnieWong, AnnieWong, Annie
Tutor:Tutor:Tutor:Tutor: Hall, AnnikaHall, AnnikaHall, AnnikaHall, Annika
DateDateDateDate: May, 2006May, 2006May, 2006May, 2006
Subject terms:Subject terms:Subject terms:Subject terms: Expatriate management, IHRM,Expatriate management, IHRM,Expatriate management, IHRM,Expatriate management, IHRM, PrePrePrePre----departudepartudeparture trainingdeparture trainingre trainingre training,,,, Culture,Culture,Culture,Culture, RepRepRepRepaaatriation,atriation,triation,triation, Expatriate failureExpatriate failureExpatriate failureExpatriate failure
Abstract
Background
In a global market where competition is constantly growing, organizations need to staff employees from the home country company in the subsidiaries abroad in order to create a local presence and sustain the international competition which is referred to as expatria- tion. The expatriation process requires lots of planning and training before departure and adaptation when on place and also re-adaptation of oneself when coming back to the home country. Problems that occur during the international assignment might lead to ex- patriate failure which is termination of the assignment prematurely.
Purpose
The purpose of this thesis is to contribute with an understanding of problems expatriates encounter during their expatriation period and how the expatriation process can be im- proved.
Method
A qualitative study with in-depth interviews has been carried out. Seven case studies have been conducted with seven expatriates from three different organizations, who have been working in different countries. The personnel who work with the expatriation process have also been interviewed in order to gain a better understanding about how the expatria- tion process is planned and supported.
Conclusion
The empirical findings show that the pre-departure training expatriates receive are focused on work related issues, hence cultural awareness training are often neglected. This leads to problems for the expatriates, like for example integration problems, adjustment problems for the expatriate and his/her family members, and not being able to communicate in the local language. Also the support received from the home country company are many times insufficient, and the home country companies rarely provide the expatriates with any form of repatriation program to ease their re-adjustment process. This study shows that many organizations need to improve the different parts of their expatriation process. The or- ganizations should especially focus on developing their pre-departure training to include cultural training for both the expatriate and the spouse, and develop a sufficient repatria- tion program.
Titel:Titel:Titel:Titel: Expatriate managementExpatriate managementExpatriate managementExpatriate management
Författare:Författare:Författare:Författare: Tran, HoanTran, HoanTran, HoanTran, Hoan
Wong, AnnieWong, AnnieWong, AnnieWong, Annie
HandlHandlHandlHandledare:edare:edare:edare: Hall, AnnikaHall, AnnikaHall, AnnikaHall, Annika
DatumDatumDatumDatum: Maj, 2006Maj, 2006Maj, 2006Maj, 2006
ÄmnesordÄmnesordÄmnesordÄmnesord Expatriate management, IHRM,Expatriate management, IHRM,Expatriate management, IHRM,Expatriate management, IHRM, PrePrePrePre----departure trainingdeparture trainingdeparture training,departure training,,, Culture,Culture,Culture,Culture, RepRepRepRepaaatriation, Expatriate failureatriation, Expatriate failuretriation, Expatriate failuretriation, Expatriate failure
Sammanfattning
Bakgrund
I en global marknad där konkurrensen är intensiv måste företag förflytta anställda från moderbolaget till dotterbolagen utomlands för att skapa lokal närvaro och internationell konkurrenskraft. Förflyttningsprocessen av anställda från moderbolaget till något av dotterbolagen kallas expatriation och den anställda som förflyttas kallas för expatriate. Själva expatriation processen kräver mycket planering i förhand och expatriaten behöver träning inför utlandsuppdraget samt anpassning när han/hon är på plats, vidare behöver han/hon hjälp med återanpassningen vid hemkomsten. Problem som uppkommer under uppdragets gång kan leda till expatriate failure som är uppsägning av uppdraget innan det har fullbordats.
Syfte
Syftet med uppsatsen är att bidra med en förståelse för de problem som expatriates påträffar under expatriate perioden och hur expatriate processen kan förbättras.
Metod
En kvalitativ studie med djupgående intervjuer har utförts i form av case studies. Sju expatriates som arbetat utomlands i olika länder och som är från tre olika företag har intervjuats. Personalen som arbetar med expatriate processen på dessa företag har också intervjuats, för att skapa en bättre förståelse om hur själva processen planeras och genomförs.
Slutsats
Empirin visar att träningen som expatriaterna får innan avresan är mest fokuserad på ar- betsrelaterad träning och att den kulturella träningen ofta är bortglömd. Detta leder till problem som, till exempel problem med integrationen, anpassningsproblem för expatriaten och dennes familj, samt inte kunna kommunicera på det lokala språket. Den support erhål- len från moderbolagen är också ofta otillräcklig och moderbolagen erbjuder sällan expa- triaterna någon form av återanpassningsprogram för att underlätta deras återanpassnings- process. Denna studie visar att många organisationer behöver förbättra delar av deras ex- patriation process. Organisationerna borde fokusera på att förbättra träning, och inkludera kulturell träning för både expatriaten och maken/makan, samt utveckla ett effektivt åter- anpassningsprogram.
1 Introduction
This chapter provides the reader with an introduction to the subject of interest. The background directs to the problem discussion which in turn leads to the formulation of the purpose of this thesis.
“In today’s global marketplace, to get the right people with the right skills inventing and utilizing technology, formu- lating and implementing strategy, and designing and building organization structures at the right place and at the right time movement is needed—movement across national borders” Black, Gregersen and Mendenhall (1992; p. 3)
“Globalization” is the term that has been used widely the past decades to describe the world we are living in. It involves many aspects of changes such as structural changes in trade, economics, products and technology, the emergence of international and global or- ganizations (Yaw & Smith, 2001). There are concerns that globalization will result in a con- tinued shake-out of jobs, especially in higher wage economies where the workforce in de- veloped countries are substituted by those in low wage economies (Yaw A. & Smith, 2001). In a changing global marketplace where competition is constantly growing in the international sense, organizations need to create and sustain the competitive advantage by using different global strategic tools; one of them is creating a local presence in the inter- national markets. One way to create a local presence is to staff employees from the parent company in the subsidiaries abroad. This is the work of the International Human Resource department that takes care of the task of moving people around to different positions in different places (Yaw A. & Smith, 2001).
An important issue related to cross-national Human Resource Management is the policy of recruiting parent company employees to a managerial position in foreign subsidiaries (Gooderham & Nordhaug 2003). The term expatriation is used to describe the process of international transfers of managers working in foreign subsidiaries for a pre-defined pe- riod, usually two to five years (Harzing & Ruysseveldt, 2004). The concept of expatriation is not new; already in ancient Rome some trading houses used trustworthy representatives to manage distant subsidiaries. Today the role of expatriates in international organizations is more diverse than in ancient times. Expatriate management nowadays is regarded as one of the tools international organizations use to enhance global integration (Barsoux, Evans & Pucik, 2002). According to Perlmutter (1969), there are three basic attitudes to the staff- ing of foreign operations: ethnocentric (home-country oriented), polycentric (host-country oriented), and geocentric (world-oriented). Which approach to use depends on where the headquarter decide to select the expatriate from.
There are a few theoretical clarifications regarding the motives for international transfers. The study by Edström and Galbraith (1977) explains why an international transfer of man- agers occurs. Three general motives were found: fill positions, which concern the transfer of technical and managerial knowledge. Management development, which gives the expa- triate manager international experience and develops him/her for future managerial tasks. Organization development consists of socialization of both expatriate and local managers into the corporate culture and creation of an information network between subsidiaries and the headquarter (Edström & Galbraith, 1977).
perspective and the parent company’s perspective. The reason for looking at the study from two perspectives are because we want with this study contribute with an understand- ing of expatriate problems for both future expatriates and organizations that work with expatriation.
This thesis will concentrate on the expatriation process in three organizations, however the organizations’ activities are not being investigated in any large extent. There will not be a comparison of the organizations in terms of their business activities as this thesis does not focus on any specific industry sector. The study will mainly cover the whole process of expatriation, namely: selection, pre-departure training, on the international assignment and repatriation. In addition, this thesis does not cover issues or problems that occur an ex- tended time after the repatriation.
Central terms related to expatriate management and concepts that are necessary for the reader to understand before further reading are discussed in this part. From an interna- tional human resource management view, the term “expatriation” defines the process of sending home country company employees to a host country company, in most cases to a foreign subsidiary, during a pre-defined period of time. The employees that are sent to work in a foreign country are called “expatriates” (Herry & Noon, 2001). When referring to “international assignment” the authors of this thesis mean the work the expatriate takes on abroad. “Expatriation period” refers to the expatriate’s whole expatriation time which starts with selection and ends with repatriation.
According to Herry and Noon (2001) “repatriation” is the returning process of employees to their home country after they have been working in a foreign country over a period of time (Herry & Noon, 2001). Last term that is important to explain is “expatriate failure” which means premature return of the expatriate to the home country and home country company, it could also be referred to as unsuccessful completion of the international as- signment (Dowling & Welch, 2004).
Chapter 1 – Introduction
This chapter provides the reader with an introduction to the subject of interest. The back- ground directs to the problem discussion which in turn leads to the formulation of the purpose of this thesis.
Chapter 2 – Methodology
This part gives the reader an understanding of how the research has been conducted. First a discussion about different research perspectives, approaches and methods will be given, followed by our choice. Case studies are conducted in form of in-depth unstructured in- terviews to better understand and get a deeper insight of the problems expatriates have encountered during their expatriation period and how the expatriation process can be im- proved.
Chapter 3 – Theoretical framework
This chapter includes the underlying theoretical findings of the thesis. The issues of expa- triate management and the process of expatriation are introduced, which includes pre- departure training, cross-cultural adjustment during the assignment and repatriation. Fur- thermore the issue of expatriate failure and the importance of the cultural impact on the expatriation process are dicussed.
Chapter 4 – Empirical findings: the expatriates’ experiences
This chapter includes one part of the empirical findings of this thesis which consist of the materials gathered from the interviews with several expatriates from Saab Training Sys- tems, Sida and Red Cross. The expatriates’ experiences from pre-departure training through repatriation will be discussed thoroughly.
Chapter 5 – Empirical findings: the expatriation process from the organization’s perspective
This chapter includes the empirical findings gathered from the interviews with employees working with the expatriation process at Saab Training Systems, Sida and Red Cross. Their opinions about the expatriation process at their organizations are discussed in this section.
Chapter 6 – Analysis of the expatriation process
With the intention to achieve a deeper understanding about the expatriation process from two perspectives, an analysis has been conducted in this chapter from the expatriates’ ex- periences and also from the organizations’ perspective. In order to fulfill the purpose of this thesis, the expatriation process from the two perspectives in the different organiza- tions are analyzed with one another in light with the theoretical literature, under the head- ing “Expatriate management literature”.
Chapter 7 – Final discussion and conclusion
This chapter summarizes the analysis from previous chapter under the conclusion part. In the final discussion part the answer to the purpose of this study will be discussed, further- more implications, strengths and weaknesses of this study are also discussed. This chapter finishes with a discussion about further studies within the expatriate management field.
during the study improve and deepen the understanding and the meaning of the problems expatriates have encountered abroad. The problems might be ambiguous and transient to its nature and therefore an explanation from a hermeneutical viewpoint is more appropri- ate for this study.
“Qualitative research thus refers to the meanings, concepts, definitions, characteristics, metaphors, symbols, and descriptions of things. In contrast, quantitative research refers to counts and measures of things”. (Berg, 2001, pp.3)
The research subjects of this thesis are people, as mentioned before, and as the amount of data collected were limited and from a small population a qualitative approach seemed suitable for our purpose. Our purpose requires that the theories used later on for the analysis are determined by the nature of problems the expatriates have encountered during the expatriation period. Qualitative research methods focus on interpretation and are sub- jective to the nature (Cassel & Symon, 1994) it gives the researcher more detailed informa- tion gathered from a smaller reference group (Patton, 1990). According to Berg (2001) “qualitative research properly seeks answers to questions by examining various social settings and the indi- vidual who inhabit these settings” (Berg, 2001, pp.6). The aim of this thesis is to contribute to an understanding of the problems expatriates working in different social settings have en- countered due to cultural and social differences. In qualitative research techniques the re- searchers try to understand the perception of respondents and explore how respondents structure their daily life’s to make it meaningful (Berg, 2001), which is what we aimed to do with the study.
The meaning of qualitative research is to examine and learn to understand the respondents (Berg, 2001). There are three central aspects in qualitative research, the first aspect is the researcher’s possibility to see and interpret the reality from the respondent’s perspective. The second aspect is about studying the relationship between theory and research within the qualitative tradition. The last aspect is to decide on how much qualitative research re- sults can be generalized (Bryman, 1995). Due to different personalities and different social settings the problems the expatriates have encountered are different and the interpretation of the importance of the problems and difficulties are different as well because they are different human beings. We wanted to learn about the expatriates experiences and gain insight in the problems from their point of view. A qualitative research is appropriate be- cause it is inductive to its nature, which means that the researcher gains insight and under- standing from the patterns in the data collected. It is important in qualitative research to understand the people from their own point of view (Bogdan & Taylor, 1984).
Many conceptions in social science are abstract and the qualitative approach is seen as more suitable than the quantitative approach (Bryman, 1995). As our research consists of people, the qualitative research approach is more suitable for the purpose of this thesis. Due to the nature and differences in the problems expatriates encounter abroad, a qualita- tive research method were taken to be able to gather detailed information about the prob- lems from a small reference group. It is important for the purpose of the thesis that we understands the perception of the respondents and are able to look at the problems from the respondents’ point of view.
The process of putting together a piece of good research is not something you can accom- plish by only following a set of acts about what is right or wrong. In practice, “the social re- searcher is faced with a variety of options and alternatives and has to make strategic decisions about which to choose” (Denscombe, 1998, pp. 3). Each choice brings with it a set of advantages and dis- advantages and some research methods are better suited to deal with specific kinds of problems than others (Denscombe, 1998). The natures of the problems the expatriates have encountered when working abroad are different and dependent on the foreign coun- try culture and the expatriate’s personality. Our aim was to collect information about the problems the expatriates have encountered during their expatriation period. From that in- formation we wanted to analyze and get a deep understanding of each specific problem encountered and according to Brannick and Roche (1997) a case study is a preferable re- search method to use. The purpose of using case studies is to gather and analyze data in a deeper theoretical context (Brannick & Roche, 1997) which is what our purpose aim to do.
Case studies have the defining characteristic as “focus on just one instance of the thing that is to be investigated” (Denscombe, 1998 pp. 30). The idea of a case study is to use the spotlight to focus on individual instances rather than a wide spectrum. (Denscombe, 1998). The focus could be on one individual, or a small number of individuals such as in life history studies (Blaxter et. al. 1996) which is what we intended to do. Doing research on just one case in- stead of using a strategy that tries to cover a large number of cases, such as a survey, pro- vided us with more insights. What a case study can do that a survey normally can not is to study things in detail. Case studies focus on relationships and the processes that lead to the outcomes. The valuable things about case studies are that it offers the opportunity to the researcher to find out why certain outcomes might happen and not simply just to find out what the outcomes are (Denscombe, 1998). One of the strengths of the case study is that it is based on two or more methods of data collection (Hakim, 2000). Observations of events within the case study could be combined with formal documents and interviews with people involved. Whatever technique appropriate could be used to investigate the relationships and processes that are of interest (Denscombe, 1998).
A case study was the most suitable research approach for our study since we aimed to gain a deeper understanding in the problems analyzed and focus on a small number of indi- viduals. Case studies allows using various research methods to conduct the research which in our case, interviews were mainly used and supported with organization documents to gain access to our empirical data. Since we aimed to describe and analyze the problems that occured during the expatriation period, a lot of the problems that occured might deal with social and cultural issues. A case study is more favorable to deal with relationships and social processes in a way that other research approaches might not, therefore we be- lieve that it was the most suitable research approach for this thesis. Hence seven case stud- ies have been conducted with seven expatriates who have been working in different coun- tries around the world.
According to Patton (1990) qualitative research consist of three different kinds of data col- lection methods. The first one is in-depth open-ended interviews, were detailed informa- tion are collected from a small group of respondents. In-depth interviews take into consid- eration the respondents’ opinions, feelings, experiences and knowledge. Due to the nature of our purpose which is “to contribute with an understanding of problems expatriates encounter during
The specific questions asked are carefully constructed and leading questions that might influence the expatriates answers are avoided (Yin, 2003). This is because we wanted the respondents to answer with their own words from their point of view. The interviews with each of the expatriates and the employees from the personnel departments were recorded. It is easier for us to analyze the data gathered correctly later on if we are able to listen to the conversations from the interviews later on. In this way fewer interpretation mistakes would occur. Audiotapes provide the researcher with a more accurate rendition but the respondents must approve it before the actual interview starts so no misunderstandings occur (Ryen, 2004; Yin, 2003).
2.4.2 Question formulation and interview structure
According to Berg (2001) there exist four types of questions that should be included in the interview. The essential questions concern the topic of the study (Berg, 2001) which in our case is the expatriate’s problems and the expatriation process. One of the topics during the interview was cultural differences. We tried to analyze the problems with respect to the social and the cultural settings of the expatriate’s assignment country and how well they have adjusted themselves to the new environment. Extra questions are roughly equivalent to the essential questions but asked in different words. These types of questions are used to measure the reliability of the answers (Berg, 2001). For our thesis to be more reliable we included a couple of extra questions, concerning expatriation that resembles the essential ones to see if the answers from the respondents differed.
The other two types of questions are throw-away questions and probing questions. Throw- away questions are usually used in the beginning of the interview but they also appear fre- quently during the interview. These kinds of questions are used to develop a dialog be- tween the researcher and the respondent. Probing questions are used to collect more de- tailed information from the respondents (Berg, 2001). In our interview we used a couple of probing questions to get a deeper understanding about the problems these expatriates have encountered. In this way we could get the expatriates own opinions and feelings about the problems and why they think the problems occurred. Due to limited time a set of similar questions for the expatriates are formulated in advance and as well for the respondents from the personnel departments. It is important to avoid bias in the questions asked. There exists a bias when the question is formulated in a way that not all answers are equally accepted, for example a leading question (Keats, 2000). Our purpose was to inves- tigate expatriate problems and improve the expatriation process. Hence there might be a bias towards cultural differences, but we tried to avoid making assumptions beforehand and in that way minimize the bias effect.
There exist a couple of problems when designing the interview questions, double-barreled questions is one of the most common question formulating problems. In this kind of questions there exist two different issues and it can be confusing to ask the respondent to answer both questions at same time (Berg, 2001). To avoid confusion we designed our questions concerning expatriate problems in that way that it is simple to understand for the respondents and one question will only cover one important issue. We tried to avoid long complex questions and kept the questions short and easy to understand for the re- spondents in order to gather as much relevant data as possible.
The interview structure should aid the researcher in achieving the purpose for the study. According to Keats (2000) an interview includes three phases, in the opening phase we informed the respondents of our purpose with this interview. This was done so no misun-
derstandings would arise later during the interview. Also during the opening phase we told each respondent how we are going to conduct the interview and asked for permission to use a tape recorder. In the beginning we asked a couple of questions concerning basic background information, like: in which country he/she worked as expatriate; during which time period and other relevant background information. After the opening phase we con- tinued to the more detailed questions that involved their own experiences, feelings and knowledge. This part is called the main body of questions (Keats, 2000). The main ques- tions are those concerning the specific problems that the expatriates have encountered and the reason why they experienced it as a problem. Also questions about how they can make the expatriate process differently if they would work abroad one more time are a part of our main questions. In the closing phase, the interviews were ended by thanking the re- spondents for their participation and asked them about further contact through e-mail or telephone, if it is needed.
To gain appropriate material for this study we have conducted interviews at three compa- nies, Saab Training Systems (STS), Sida and The Swedish Red Cross. Three expatriates from STS, three expatriates from Sida and one expatriate from Red Cross in Sweden were interviewed for the fulfillment of the purpose in this thesis. Furthermore employees at the human resource departments in all three organizations were interviewed. This was done in order to gain a better understanding of the expatriate process from the home country company’ perspective in these three organizations. All the conducted interviews have been listened and typed down word by word without any change of the order or formulation. The empirical findings are then conducted based on the exact formulation and meaning by the interviewee.
2.5.1 Saab Training Systems
We contacted Saab Training Systems (STS) in Huskvarna, which develops, manufacturers and markets professional, high quality training system. They specialize in laser simulator systems, mobile data communication systems, combat training systems and target equip- ment for military training (Saab Training Systems, 2006-03-23). The first contact was con- ducted in form of e-mailing. After they agreed on being interviewed, several employees were contacted by phone to schedule the time for the interviews. To confirm about the date and time for the interviews, an e-mail was sent out to every employee that we have arranged a meeting with. This was done in order to remind them of the interview and also to give them our contact information in case the agreed time is not suitable for them.
A couple of days before the actual interviews took place an e-mail which included our questions was sent to each respondent. This was done in order for them to be better pre- pared for the interview. Our selection criteria were based on what part of the world they went to. We wanted them to be as spread out as possible. Two of them have worked in England and Germany, and the third worked in the United States. All three of them are male expatriates since STS does not have female expatriates. We also contacted two of the persons who are managers at the human resource department in the organization and whom have an understanding of the expatriation process, in the same way as we did with the expatriates.
Searching for negative cases means finding the case which breaks off the pattern that has been identified. For example, instead of asking employees for satisfying employments, it could be of high relevance to ask them about unsatisfactory employment. Sometimes, hu- mility can enhance credibility more than certainty (Patton, 1980). Our aim was to investi- gate what specific problems that the expatriate encountered during the expatriation period from his/her point of view in a deeper context. To be able to fulfill the aim, both ques- tions about problems and what the expatriate experienced as satisfying and rewarding were asked. This was done to absorb a broader viewpoint about the expatriate’s experience dur- ing the whole process in order to come up with relevant improvements.
Triangulation has to do with the combination of methodologies in a study, for instance using several kinds of methods or data sources. Four types of triangulation have been identified by Denzin (1978 in Patton 1990), which are; data, investigator, theory and meth- odological triangulation. Keeping data and methods in context meaning that the “evaluator- analyst must be careful to limit conclusions to those situations, time periods, persons, contexts, and purposes for which the data are applicable” (Patton, 1980, pp. 471). Methods and results should be re- ported in their proper context (Patton, 1980). As for the fulfillment of triangulation, we collected the data from two data sources, namely from the expatriate and from the human resource managers handling the expatriation process. A small amount of the data was col- lected from organization brochures. Methods to gather the empirical findings were con- ducted through face-ta-face interviews and one telephone interview. We believe that our choice of method and data are in context seeing that the method we are using is appropri- ate to fulfill the purpose of this thesis. A case study with a qualitative research approach is preferable considering that we intend to gain a deeper insight into the problems. The data achieved is also what is needed to fulfill the purpose.
A voice recorder was used during the interview to avoid missing out on the important in- formation and to obtain as accurate information as possible. According to Denscombe (1998), validity is achieved in interviews as there are direct contacts where data can be checked for accuracy and relevance as they are collected. We tried to interpret the inter- views as accurate as possible by proposing sub questions to verify that it is what we think it is before we come to a conclusion. Furthermore, the empirical results from the inter- views have been written down word by word, this was done in order to prevent making any misinterpretation of wordings and not to miss out on relevant results.
Analysis of data obtained from in depth interviews in a qualitative research may not be as straightforward as in a quantitative research. It is the most difficult aspect of any qualita- tive research project but it is also the most creative part. The analysis of a qualitative re- search can not only obtain texture but also meanings and understandings of the problems. When analyzing data, one should begin with looking for similarities and dissimilarities, a pattern in the data (Berg, 2001). Comparisons between the material gathered from the dif- ferent interviews within the same organization, and also between the organizations; STS, Sida and Red Cross, have been conducted which shows a clear pattern of similarities and dissimilarities. The process of data analysis aims to conduct order, structure and signifi- cance of the gathered data. When analyzing qualitative data, it is sometimes of relevance to reduce the amount of data and not to accumulate too much data or irrelevant data. (Ryen, 2004). This has also been taken into consideration as this thesis focus on the whole expa- triation period, from selection to repatriation. Any information that is not relevant within the different phases is ignored.
Ryen (2004) argues that the data received has to be divided into descriptive categories which refer to relevant topics such as people, places, activities and so forth. This is to in- crease the different perceptions that the data can generate. The empirical data are divided into different persons and phases as mentioned above, namely from selection to repatria- tion which gives a clear understanding of the expatriate’s experiences during each of the phases. This is in light with Erlandson’s (1993) three phases of data analysis. The first phase is to bring together all the data obtained, the second phase is to divide the data into different subject categories and the final phase is to analyze negative examples. In other words, the data should be collected, categorized and then analyzed.
All interviews have been conducted face-to-face with the interviewees except for one, which was conducted through telephone. We were not able to see the interviewee’s face expressions or other movements that could contribute to a better interpretation of the empirical findings which could be considered as a weaker point. Since our interview ques- tions are mostly open-ended where the expatriate talked freely, not every element was an- swered by all expatriates. Some expatriates talked more about compensation and some other did not even mention anything about it. This was not realized until the empirical findings were compiled together. Things that the interviewees have talked about have been presented on the empirical findings and things that they have not mentioned have not been brought up which is obvious. However since not everyone from the same organiza- tion talked about for instance compensation, we were not able to conclude that the other received or not received the same compensation. This in turn may have affected the final conclusion. Therefore open-ended questions can miss out on fields that are of interest.
