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FEMA IS 242B: Effective Communication
Questions and Answers 100% Pass
To be an effective communicator, you must be able to listen accurately. Paraphrasing demonstrates that you are listening by: ✔✔Restating in your own words the meaning of what you just heard.
Print media provide almost instantaneous messaging to those who have access. ✔✔FALSE
Empathic listening is a part of active listening. ✔✔TRUE
When trying to engage the audience during a presentation, direct questions that require a one- or two-word answer: ✔✔
All of the following are ways emergency communications differ from routine communications EXCEPT: ✔✔Emergency communications are designed to raise awareness and provide knowledge rather than provoke a desired response.
When presenting to an audience: ✔✔Pace of the entire presentation the same, for consistency.
Both informational and motivational presentations are based on well-researched, logical arguments. ✔✔TRUE
All of the following can help you communicate more effectively with a diverse community EXCEPT: ✔✔Be sure disaster-related materials are written at 10th- to 12th-grade reading levels.
If you understand nonverbal cues you can use them to reinforce your message and to "read" your audience and confirm whether you are communicating successfully. ✔✔TRUE
Which of the following internal roadblocks to effective listening is exemplified by the statement, "We've never done it that way before?" ✔✔Resistance to change
When talking to a person with a hearing disability, you should: ✔✔Speak in a normal tone and make sure your lips are visible.
Which of the following media would you NOT use to inform the public of an approaching tornado? ✔✔Newspaper article
Practicing a presentation serves little purpose if you are already familiar with the topic. ✔✔FALSE
Strategies for engaging the audience include: ✔✔Using natural gestures and positive facial expressions.
To help project your voice: ✔✔Slow down and use shorter phrases.
Which of the following methods of communication is LEAST useful to inform the public of a collapsed bridge? ✔✔Magazine feature story
Which of the following messages is best suited to an informational presentation? ✔✔Lead staff in a review of the Incident Command System.
In most emergency situations, you will use __________ to communicate. ✔✔A mixture of low- and high-technology tools
