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Final Exam with Solution for Managing in a Global Economy |, Exams of Global Economics

Truman State University (TSU)Global Economics

Material Type: Exam; Class: Managing in a Global Economy; Subject: Business; University: Truman State University;

Typology: Exams

2011/2012

Uploaded on 02/16/2012

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bg1
ssential of MIS (9 th
edition)
Chapter 1
1) As discussed in the chapter opening case, the Yankees' use of information systems in their new stadium can be
seen as an effort to achieve which of the primary business objectives?
A) Operational excellence
B) Survival
C) Customer and supplier intimacy
D) Improved decision making
2) Journalist Thomas Friedman's description of the world as "flat" referred to:
A) the flattening of economic and cultural advantages of developed countries.
B) the use of the Internet and technology for instantaneous communication.
C) the reduction in travel times and the ubiquity of global exchange and travel.
D) the growth of globalization.
3) The six important business objectives of information technology are: new products, services, and business
models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence,
and:
A) flexibility.
B) survival.
C) improved business practices.
D) improved efficiency.
4) The use of information systems because of necessity describes the business objective of:
A) survival.
B) improved business practices.
C) competitive advantage.
D) improved flexibility.
5) Which of the following choices may lead to competitive advantage (1) new products, services, and business
models; (2) charging less for superior products; (3) responding to customers in real-time?
A) 1 only B) 1 and 2
C) 2 and 3 D) 1, 2, and 3
6) Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such
as customer complaints is an example of:
A) improved flexibility.
B) improved decision-making.
C) improved efficiency.
D) customer and supplier intimacy.
7) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system
business objective of:
A) improved efficiency.
B) customer and supplier intimacy.
C) survival.
D) competitive advantage.
8) An information system can be defined technically as a set of interrelated components that collect (or retrieve),
process, store, and distribute information to support:
A) decision making and control in an organization.
B) communications and data flow.
C) managers analyzing the organization's raw data.
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Download Final Exam with Solution for Managing in a Global Economy | and more Exams Global Economics in PDF only on Docsity!

ssential of MIS (9th^ edition)

Chapter 1

  1. As discussed in the chapter opening case, the Yankees' use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives? A) Operational excellence B) Survival C) Customer and supplier intimacy D) Improved decision making
  2. Journalist Thomas Friedman's description of the world as "flat" referred to: A) the flattening of economic and cultural advantages of developed countries. B) the use of the Internet and technology for instantaneous communication. C) the reduction in travel times and the ubiquity of global exchange and travel. D) the growth of globalization.
  3. The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and: A) flexibility. B) survival. C) improved business practices. D) improved efficiency.
  4. The use of information systems because of necessity describes the business objective of: A) survival. B) improved business practices. C) competitive advantage. D) improved flexibility.
  5. Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time? A) 1 only B) 1 and 2 C) 2 and 3 D) 1, 2, and 3
  6. Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of: A) improved flexibility. B) improved decision-making. C) improved efficiency. D) customer and supplier intimacy.
  7. The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of: A) improved efficiency. B) customer and supplier intimacy. C) survival. D) competitive advantage.
  8. An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support: A) decision making and control in an organization. B) communications and data flow. C) managers analyzing the organization's raw data.

D) the creation of new products and services.

  1. The three activities in an information system that produce the information organizations use to control operations are: A) information retrieval, research, and analysis. B) input, output, and feedback. C) input, processing, and output. D) data analysis, processing, and feedback.
  2. Order data for baseball tickets and bar code data are examples of: A) raw input. B) raw output. C) customer and product data. D) sales information.
  3. The average number of tickets sold daily online is an example of: A) input. B) raw data. C) meaningful information. D) output.
  4. Output: A) is feedback that has been processed to create meaningful information. B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers raw data to the people who will use it or to the activities for which it will be used. D) transfers processed information to the people who will use it or to the activities for which it will be used.
  5. Converting raw data into a more meaningful form is called: A) capturing. B) processing. C) organizing. D) feedback.
  6. An example of raw data from a national chain of automobile stores would be: A) average of 13 Toyotas sold daily in Kentucky in 2007. B) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky. C) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000. D) annual sales of Toyota RAV4s increased 2.4 percent.
  7. Electronic computers and related software programs are the technical foundation, the tools and materials, of: A) all business procedures. B) information accumulation. C) modern information systems. D) all industrialized countries.
  8. The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called: A) information systems literacy. B) information systems architecture. C) management information systems. D) information technology infrastructure.
  9. A hierarchy: A) results in a clear-cut division of labor. B) is composed primarily of experts trained for different functions. C) is a pyramid structure of rising authority and responsibility. D) is used primarily in large organizations to define job roles.
  10. In a hierarchical organization, the upper levels consist of: A) managerial and professional workers. B) managerial, professional, and technical workers.
  1. The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the: A) management dimension. B) people dimension. C) organizational dimension. D) technology dimension.
  2. Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the: A) management dimension. B) people dimension. C) organizational dimension. D) technical dimension.
  3. In choosing the best solution for a business problem, one of the most important considerations is: A) change management. B) existing resources and skills. C) employee training. D) outcome measurement.
  4. The final step in the four-step model of business problem solving is: A) outcome. B) implementation. C) change management. D) feedback.
  5. Which of the following would not be considered part of the implementation phase of problem solving? A) change management B) purchasing hardware for an information systems solution C) training an employee on new systems software D) evaluating a selection of software packages for implementing a new business process
  6. The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates: A) the importance of training employees on new business processes. B) the need to prepare for measuring outcomes of a business solution. C) the continuous nature of problem solving. D) the need to quickly adapt to new technological innovations.
  7. One of the most frequent errors in problem solving is: A) rushing to judgment. B) not being aware of personal limitations. C) being too doubtful. D) following a rote pattern of decision making.
  8. A major criterion in deciding the most important perspectives of a business problem is: A) implementation. B) change management. C) usefulness. D) organizational needs.
  9. Which of the following is an example of a business using information systems to create new products and services? A) Apple's creation of the iPod B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker D) Verizon's Web-based digital dashboard providing real-time company information for managers
  1. An example of a business using information systems to attain competitive advantage is: A) Apple's creation of the iPod. B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker. D) Verizon's Web-based digital dashboard providing real-time company information for managers.
  2. An example of a business using information systems for customer and supplier intimacy is: A) Apple's creation of the iPod. B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker. D) Verizon's Web-based digital dashboard providing real-time company information for managers.
  3. An information skill important for an accounting major would be: A) an understanding of system and network security issues. B) an understanding of product management enterprise systems. C) an understanding of supplier management enterprise systems. D) an understanding of enterprise systems that enhance leadership.
  4. An information skill important for a marketing major would be: A) an understanding of system and network security issues. B) an understanding of product management enterprise systems. C) an understanding of supplier management enterprise systems. D) an understanding of enterprise systems that enhance leadership.
  5. Maintaining the organization's financial records is a business function of: A) accounting. B) finance C) sales D) marketing.
  6. Branding products is a business function of: A) manufacturing and production. B) finance and accounting. C) human resources. D) marketing.
  7. To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of: A) new products, services, and business models. B) survival. C) customer and supplier intimacy. D) improved decision making.
  8. Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals. A) operations managers B) senior managers C) marketing managers D) accounting managers
  9. Operations management as a discipline is directly relevant to three occupational categories: A) industrial production managers, operations analysts, and administrative service managers.

C) manufacturing and production D) sales and marketing

  1. Which of the following is a cross-functional business process? A) Hiring an employee B) Identifying a customer C) Fulfilling a customer order D) Creating an invoice
  2. Employees that assist with paperwork at all levels of the firm are called: A) data workers. B) knowledge workers. C) operational management. D) service workers.
  3. The three principal levels of hierarchies within a business organization are: A) management, knowledge workers, and service workers. B) senior management, middle management, and operational management. C) management, data workers, and operational management. D) senior management, operational management, and workers.
  4. Key forces in a business's immediate environment include: A) regulations. B) technology. C) economy. D) politics.
  5. Engineers and architects are examples of: A) senior management. B) production workers. C) knowledge workers. D) middle management.
  6. Which of the following is an example of a key force in a firm's broader, less immediate environment? A) stockholders B) regulations C) shipping firms D) economic trends
  7. A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n): A) executive support system. B) management-level system. C) decision support system. D) transaction-processing system.
  8. Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? A) ESS B) TPS C) MIS D) DSS
  9. A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of: A) knowledge management systems. B) transaction support systems. C) executive-support systems. D) management information systems.
  10. The term "management information systems" designates a specific category of information systems serving: A) integrated data processing throughout the firm. B) transaction process reporting. C) senior management D) middle management functions.
  1. These systems are designed to summarize and report on the company's basic operations. A) Management information systems B) Decision-support systems C) Executive information systems D) Transaction processing systems
  2. ________ support making decisions that are unique, rapidly changing, and not easily specified in advance. A) Management information systems B) Transaction processing systems C) Executive support systems D) Decision-support systems
  3. Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? A) ESS B) TPS C) MIS D) DSS
  4. These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance. A) Management information systems B) Transaction processing systems C) Decision-support systems D) Knowledge management systems
  5. Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? A) ESS B) TPS C) MIS D) DSS
  6. Decision-support systems are also referred to as: A) business information systems. B) business intelligence systems. C) executive support systems. D) business model systems.
  7. Executive support systems are information systems that support the: A) long-range planning activities of senior management. B) knowledge and data workers in an organization. C) decision-making and administrative activities of middle managers. D) day-to-day processes of production.
  8. ESS are specifically designed to serve the ________ level of the organization. A) operational B) end-user C) middle management D) senior management
  9. Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years? A) ESS B) TPS C) MIS D) DSS
  10. ________ systems often deliver information to senior executives through a portal. A) Transaction processing B) Executive support C) Management information D) Decision-support

A) e-commerce. B) e-business. C) enterprise applications. D) MIS.

  1. You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs? A) A wiki B) An extranet with KMS capabilities C) A TPS with KMS capabilities D) An ESS with collaboration capabilities
  2. Interaction jobs are those jobs which: A) are in the service sector and require close coordination, and collaboration. B) involve knowledge that can't be put into an information system. C) are performed typically by operational-level employees. D) require intense levels of interaction with clients.
  3. You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data C) KMS, for minimizing redundant work on similar clients D) Video conferencing system, for improving collaboration
  4. In a business environment, the focus of collaboration is to: A) accomplish the task at hand. B) provide a sense of community. C) foster better communication. D) prevent miscommunication.
  5. Which of the following statements is NOT true about collaboration in a business setting? A) Collaboration may be a short-lived activity, lasting just a few minutes. B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. D) The evidence of the business benefits of collaboration are largely anecdotal.
  6. Which of the following tools is NOT one of the most important 15 types of collaboration software tools? A) screen sharing B) video streaming C) video conferencing D) e-mail and instant messaging
  7. A wiki is a type of: A) social networking site. B) blogging. C) video conferencing. D) Web site designed for collaborative writing and editing.
  8. Second Life is an example of a: A) virtual world. B) wiki. C) social networking site. D) mind mapping tool.
  1. The most widely used collaboration software tool used by very large firms is: A) Lotus Notes. B) Microsoft SharePoint. C) Google Apps. D) Onehub.
  2. What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools? A) cost/use matrix B) task/time matrix C) space/cost matrix D) time/space matrix
  3. Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously? A) blog B) team room C) electronic meeting software D) group calendar
  4. The ________ is responsible for ensuring that the company complies with existing data privacy laws. A) CPO B) CKO C) CIO D) CIP
  5. The principal liaison between the information systems groups and the rest of the organization is a(n): A) programmer. B) information systems manager. C) systems analyst. D) CIO.
  6. A ________ is a senior manager who oversees the use of IT in the firm. A) CEO B) CFO C) CIO D) CIT
  7. Development and support services for a firm's business systems are provided by: A) IT educational services. B) IT management services. C ) Application software services. D) IT standards services.
  8. Policies that determine which information technology will be used, when, and how are provided by: A) IT educational services. B) IT management services. C) Application software services. D) IT standards services. Chapter 3
  9. Which of the following is not one of the competitive forces of Porter's model? A) Suppliers B) Other competitors C) External environment D) Customers.
  10. A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces? A) Product differentiation B) Traditional competitors C) Low number of suppliers D) New market entrants
  11. Which of the following industries has the lowest barrier to entry? A) Automotive B) Computer-chip C) Restaurant D) Airline

B) market niche strategy. C) mass customization strategy. D) process efficiency strategy.

  1. ________ is the ability to offer individually tailored products or services using the same production resources as bulk production. A) Mass customization B) Size customization C) Personalization D) Demand customization
  2. An information system can enable a company to focus on a market niche through: A) complex trend forecasting. B) tailoring products to the client. C) intensive product trend analysis. D) intensive customer data analysis.
  3. Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to: A) strengthen customer intimacy. B) differentiate their service. C) focus on market niche. D) increase efficiency.
  4. Which industries did the first wave of e-commerce transform? A) Air travel, books, bill payments B) Air travel, books, music C) Real estate, air travel, books D) Real estate, books, bill payments
  5. To what competitive force did the printed encyclopedia industry succumb? A) Positioning and rivalry among competitors B) Low cost of entry C) Substitute products or services D) Customer's bargaining power
  6. Internet technology: A) makes it easy for rivals to compete on price alone. B) imposes a significant cost of entry, due to infrastructure requirements. C) increases the difference between competitors because of the wide availability of information. D) makes it easy to sustain operational advantages.
  7. The Internet raises the bargaining power of customers by: A) creating new opportunities for building loyal customer bases. B) making more products available. C) making information available to everyone. D) lowering transaction costs.
  8. The value chain model: A) categorizes five related advantages for adding value to a firm's products or services. B) sees the supply chain as the primary activity for adding value. C) categorizes four basic strategies a firm can use to enhance its value chain. D) helps a firm identify points at which information technology can most effectively to enhance its competitive position.
  9. The primary activities of a firm include: A) inbound logistics, operations, outbound logistics, sales and marketing, and service. B) inbound logistics, operations, outbound logistics, technology, and service.

C) procurement, inbound logistics, operations, technology, and outbound logistics. D) procurement, operations, technology, sales and marketing, and service.

  1. The support activities of a firm include: A) inbound logistics, technology, outbound logistics, sales and marketing, and service. B) inbound logistics, organization infrastructure, outbound logistics, technology, and procurement. C) organization infrastructure, human resources, sales and marketing, and technology. D) organization infrastructure, human resources, technology, and procurement.
  2. Benchmarking: A) compares the efficiency and effectiveness of your business processes against strict standards. B) allows industry participants to develop industry-wide standards. C) is used to measure the speed and responsiveness of information technology. D) synchronizes the business processes of customers, suppliers, and trading partners.
  3. The most successful solutions or methods for achieving a business objective are called: A) core processes. B) best processes. C) benchmarks. D) best practices.
  4. A firm's value chain is linked to the: A) value webs of its industry. B) value chains of its suppliers, distributors, and customers. C) value webs of its suppliers and distributors. D) value chains of its suppliers and customers.
  5. A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively. A) value chain B) business network C) value web D) consortia
  6. How are information systems used at the industry level to achieve strategic advantage? A) By building industry-wide, IT-supported consortia and symposia B) By raising the bargaining power of suppliers C) By encouraging the entry of new competitors D) By enforcing standards that reduce the differences between competitors
  7. When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating: A) value webs. B) value chains. C) synergies. D) core competencies.
  8. An information system can enhance core competencies by: A) providing better reporting facilities. B) creating educational opportunities for management. C) allowing operational employees to interact with management. D) encouraging the sharing of knowledge across business units.
  9. The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as: A) the point of no return. B) the law of diminishing returns. C) supply and demand. D) inelasticity.
  10. Network economics: A) applies the law of diminishing returns to communities of users.

A) Centralized B) Decentralized C) Duplicated D) Networked

  1. ________ typically develop a single information system, usually at the home base, and then replicate it around the world. A) Domestic exporters B) Multinational firms C) Franchisers D) Transnational firms
  2. Psychological aspects play a significant role in the definition of quality for: A) customers only. B) producers only. C) both customers and producers. D) neither customers nor producers.
  3. Seeing quality as the responsibility of all people and functions in an organization is central to the concept of: A) Six sigma. B) TQM. C) quality control. D) cycle time reduction.
  4. The reduction of errors to 3.4 defects per million opportunities is central to the concept of: A) Six sigma. B) TQM. C) benchmarking. D) cycle time reduction.
  5. Which of the following is not a benefit of implementing CAD systems? A) Reducing the time spent on completing a design B) Reducing the time spent on benchmarking C) Ability to review designs for errors prior to production D) Ability to make changes to digital models without building physical prototypes
  6. Streamlining the steps taken to complete a business task more efficiently is called: A) workflow reengineering. B) business process management. C) business process reengineering. D) workflow management.
  7. Many reengineering projects do not achieve breakthrough gains in performance because: A) organizational change is difficult to manage. B) it is difficult to streamline many business processes. C) workflow management is difficult to achieve. D) document management is difficult to achieve.
  8. Blockbuster's move to include online movie rental as a part of its services illustrates the use of information systems for: A) competitive advantage. B) survival. C) new products and services. D) customer intimacy.
  9. Which competitive force best categorizes the threat Netflix posed to Blockbuster? A) Rivalry among traditional competitors B) Threat of new market entrants C) Substitute products and services D) Bargaining power of customers Chapter 4
  10. Software that organizes, manages, and processes business data, such as data concerned with inventory, customers, and vendors, is called: A) system software.

B) application software. C) data management software. D) network software.

  1. Software that manages the resources of the computer is called: A) system software. B) application software. C) data management software. D) network software.
  2. Software used to apply the computer to a specific task for an end user is called: A) system software. B) application software. C) data management software. D) network software.
  3. Legacy systems are still in use today because: A) they can only be run on the older mainframe computers. B) they are too expensive to redesign. C) many integrate well using new Web services technologies. D) they contain valuable data that would be lost during redesign.
  4. In co-location, a firm: A) purchases and owns their Web server but locates the server in the physical facility of a hosting service. B) contracts with an external vendor to run their computer center and networks. C) off-loads peak demand for computing power to remote, large-scale data centers. D) utilizes an external, distributed computing grid.
  5. What would be a reason for using a workstation rather than a personal computer? A) When you need more powerful computational abilities B) When you need to access a network C) When you need to serve applications and data to client computers D) When you need to share resources
  6. Which of the following types of computer is used for weather forecasting? A) Mainframe B) Server C) Minicomputer D) Supercomputer
  7. Connecting geographically remote computers in a single network to create a "virtual supercomputer" is called: A) co-location. B) cloud computing. C) grid computing. D) autonomic computing.
  8. The use of multiple computers linked by a communications network for processing is called: A) grid computing. B) distributed processing. C) client/server computing. D) centralized processing.
  9. The business case for using grid computing involves all of the following except : A) cost savings. B) centralized maintenance. C) speed of computation. D) reliability.
  10. In a multitiered network: A) the work of the entire network is centralized.

A) open-source software. B) word-processing software. C) software productivity suite. D) data management software.

  1. An example of autonomic computing is: A) virus protection software that runs and updates itself automatically. B) software programmed to run on any hardware platform. C) cell phones taking on the functions of handheld computers. D) programming languages that allow non-programmers to create custom applications.
  2. An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and self-destruction is called: A) grid computing. B) utility computing. C) cloud computing. D) autonomic computing.
  3. Linux plays a major role in back office operations, with about ________ of the U.S. server market. A) 10 percent B) 25 percent C) 50 percent D) 80 percent
  4. Microsoft Excel is an example of: A) data management software. B) spreadsheet software. C) presentation graphics. D) word processing software.
  5. Which of the following types of computer would you use to support a computer network? A) Server B) Mainframe C) Workstation D) PC
  6. The interactive, multiuser operating system developed by Bell Laboratories in 1969 to be highly supportive of communications and networking is: A) Unix. B) Linux. C) Mac OS. D) COBOL.
  7. Which is the most recent Windows operating system? A) Windows 2010 B) Windows Vista C) Windows 7 D) Windows XP
  8. In client/server computing, the client is: A) the computer that acts as the user point of entry. B) the location of the bulk of the processing. C) software program used for logging on to the network. D) the computer that firsts asks for services.
  9. Which of the following is not one of the most important four programming languages for business? A) Java B) C++ C) COBOL D) Visual Basic
  10. Linux is: A) primarily concerned with the tasks of end users. B) designed for specific machines and specific microprocessors. C) an example of open-source software. D) especially useful for processing numeric data.
  11. Languages that enable a user to make requests using conversational commands resembling human speech are

called: A) query languages. B) natural languages. C) fourth-generation languages. D) nonprocedural languages.

  1. A report generator is a type of: A) procedural language. B) second-generation language. C) graphics language. D) fourth-generation language.
  2. Two categories of fourth-generation languages are: A) graphics language and application software package. B) utility software and computer language translation software. C) Java and C++. D) SOAP and WSDL.
  3. Which type of software provides more control over text and graphic placement in the layout of a page than word processing software? A) Desktop publishing software B) Spreadsheet software C) Graphics software D) Presentation software
  4. A software suite: A) includes capabilities for presentation graphics as well as text-editing and spreadsheets. B) provides functions to support the collaborative activities of workgroups, including software for group writing, information-sharing, and electronic meetings. C) includes full-featured versions of application software bundled as a unit. D) combines the functions of important PC software packages.
  5. Running a Java program on a computer requires: A) a Java Virtual Machine to be installed on the computer. B) a Java Virtual Machine to be installed on the server hosting the Java applet. C) a miniature program to be downloaded to the user’s computer. D) no extra or specialized software, as Java is platform-independent.
  6. Which technology allows a client and server to exchange small pieces of data behind the scene so that an entire Web page does not have to be reloaded each time the user requests a change? A) XML B) SOAP C) Javascript D) Ajax
  7. What is the foundation technology for Web services? A) HTML B) XML C) SOAP D) UDDI
  8. A set of self-contained services that communicate with each other to create a working software application is called: A) Web services. B) enterprise integration. C) SOA. D) SOAP.
  9. ChicagoCrime.org, which combines Google Maps with crime data for the city of Chicago, is an example of: A) cloud computing. B) SOA. C) a widget. D) a mashup.