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GEB 3213 Business and Administrative Communication Chapter 13 Exam Verified Question and A, Exams of Administrative Sociology

1. Which of the following statements is true about informative speeches? a. They seek to motivate the audience to change their minds. b. They notify audiences on issues that are under consideration in a referendum. c. They aim to start a new habit. d. They aspire to get people to take on a new belief. e. They try to influence people to adopt a new idea. - ANS- b. They notify audiences on issues that are under consideration in a referendum. 2. There are distinct functions inherent in a speech to inform. Which of the following is not one of them?

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GEB 3213 Business and Administrative Communication Chapter 13
Exam Verified Question and Answers 2024-2025
1. Which of the following statements is true about informative speeches?
a. They seek to motivate the audience to change their minds.
b. They notify audiences on issues that are under consideration in a referendum.
c. They aim to start a new habit.
d. They aspire to get people to take on a new belief.
e. They try to influence people to adopt a new idea. - ANS- b. They notify audiences on issues that
are under consideration in a referendum.
2. There are distinct functions inherent in a speech to inform. Which of the following is not one of
them?
a. You will be offering to share with the audience some of the information you have gathered
relating to a topic.
b. By looking at your speech from an audience-oriented perspective, you will increase your ability to
increase the audience's understanding.
c. When you present your speech to inform, you may want to maintain the audience member's
perceptions of your topic.
d. Your intentions are to inform the audience, increasing their understanding of a particular subject,
and gaining new skills.
e. The act of sharing will reduce ignorance, increase learning, and facilitate understanding of your
chosen topic. - ANS- c. When you present your speech to inform, you may want to maintain the
audience member's perceptions of your topic.
3. When we share information informally, _____.
a. we intend it to be a display of attitude
b. we divide people into groups that agree or disagree with the speaker
c. we use sarcasm to communicate attitude
d. we take sides
e. we often provide our own perspective and attitude for our own reasons - ANS- e. we often
provide our own perspective and attitude for our own reasons
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GEB 3213 Business and Administrative Communication Chapter 13

Exam Verified Question and Answers 2024 - 2025

  1. Which of the following statements is true about informative speeches? a. They seek to motivate the audience to change their minds. b. They notify audiences on issues that are under consideration in a referendum. c. They aim to start a new habit. d. They aspire to get people to take on a new belief. e. They try to influence people to adopt a new idea. - ANS- b. They notify audiences on issues that are under consideration in a referendum.
  2. There are distinct functions inherent in a speech to inform. Which of the following is not one of them? a. You will be offering to share with the audience some of the information you have gathered relating to a topic. b. By looking at your speech from an audience-oriented perspective, you will increase your ability to increase the audience's understanding. c. When you present your speech to inform, you may want to maintain the audience member's perceptions of your topic. d. Your intentions are to inform the audience, increasing their understanding of a particular subject, and gaining new skills. e. The act of sharing will reduce ignorance, increase learning, and facilitate understanding of your chosen topic. - ANS- c. When you present your speech to inform, you may want to maintain the audience member's perceptions of your topic.
  3. When we share information informally, _____. a. we intend it to be a display of attitude b. we divide people into groups that agree or disagree with the speaker c. we use sarcasm to communicate attitude d. we take sides e. we often provide our own perspective and attitude for our own reasons - ANS- e. we often provide our own perspective and attitude for our own reasons
  1. The relationship between informing as opposed to persuading your audience is often expressed in terms of _____. a. exposition versus interpretation b. explanation versus argument c. explication versus analysis d. definition versus declaration e. identification versus recognition - ANS- a. exposition versus interpretation
  2. _____ means a public exhibition or display, often expressing a complex topic in a way that makes the relationships and content clear. a. Interpretation b. Argumentation c. Description d. Exposition e. Narration - ANS- d. Exposition
  3. _____ involves adapting the information to communicate a message, perspective, or agenda. a. Argumentation b. Interpretation c. Narration d. Description e. Exposition - ANS- b. Interpretation
  4. _____ is an unreasoned or not-well-thought-out judgment. a. Framing b. Gatekeeping c. Reciprocity d. Anomaly e. Bias - ANS- e. Bias
  5. Which of the following about bias is true? a. It involves beliefs or ideas held on the basis of current evidence rather than conviction.

d. The main goal in an informative presentation is to persuade, and that requires an emphasis on credibility, for the speaker and the data or information presented. e. Informative presentations come in similar sizes, shapes, and forms. - ANS- c. The informative report is a speech where you organize your information around technical data and provide context and illustration for your audience.

  1. Begin with your _____ at the beginning of your informative speech and make sure it is dynamic and arresting. a. central idea b. specific purpose statement c. general purpose statement d. residual message e. attention statement - ANS- e. attention statement
  2. _____ involves qualities that arouse attention, stimulate curiosity, or move an individual to a more excited state of mind. a. Creativity b. Novelty c. Application d. Interest e. Relevance - ANS- d. Interest
  3. To avoid boring your audience, consider the question, "_____" from the audience's perspective and plan to answer it specifically with vivid examples. a. Is that all? b. Are these judgments accurate? c. Does this make sense? d. Will I understand this? e. What's in it for me? - ANS- e. What's in it for me?
  4. Importance: a. involves perceptions of worth, value, and usefulness. b. involves something new, unusual, or unfamiliar.

c. involves qualities that move an individual to a more excited state of mind. d. means that the information applies, relates, or has significance to the listener. e. is a set of beliefs and understandings a society has about the world. - ANS- a. involves perceptions of worth, value, and usefulness.

  1. _____ involves placing an imaginary set of boundaries around a story, of what is included and omitted, influencing the story itself. a. Acculturation b. Bypassing c. Exposition d. Framing e. Relevance - ANS- d. Framing
  2. _____ is a process of determining what news, information, or entertainment will reach a mass audience. a. Incorporation b. Gatekeeping c. Exposition d. Framing e. Relevance - ANS- b. Gatekeeping
  3. _____ is a process of selecting what the audience will see and hear and in what order. a. Incorporation b. Priming c. Agenda setting d. Framing e. Selection - ANS- c. Agenda setting
  4. Themes of independence, overcoming challenging circumstances, and hard-fought victory are seen repeatedly in American programming and national speeches. They reflect an aspect of American _____. a. sociocentrism b. stereotyping

e. Mental imagery - ANS- e. Mental imagery

  1. Drama, role playing, touching and manipulating objects, demonstrating are some strategies to help you design your speech to align with the _____ learning style. a. bodily/kinesthetic b. musical c. spatial d. interpersonal e. intrapersonal - ANS- a. bodily/kinesthetic
  2. Organizing, negotiating, and mediating are examples of which learning style? a. Linguistic b. Spatial c. Intrapersonal d. Interpersonal e. Logical/mathematical - ANS- d. Interpersonal
  3. Individual projects, self-paced instruction, and note-taking are strategies associated with which learning style? a. Logical/mathematical b. Intrapersonal c. Bodily/kinesthetic d. Linguistic e. Interpersonal - ANS- b. Intrapersonal
  4. Which of the following is an example of the musical learning style? a. Language b. Mental imagery c. Pitch and tone d. Dance e. Collaboration - ANS- c. Pitch and tone
  1. Which of the following about using outside information is false? a. Using outside sources will contribute depth to your speech. b. Using outside sources provide support for your main points. c. Using outside sources enhance your credibility as a speaker. d. It is unethical to use outside information even if you clearly cite your sources. e. "According to _____" is a normal way of attributing information to a source. - ANS- d. It is unethical to use outside information even if you clearly cite your sources
  2. The best salespersons recognize that _____ communication is the key to success, as it builds a healthy relationship where the customer's needs are met, thereby meeting the salesperson's own needs. a. ethical b. analytical c. systematic d. legal e. intercultural - ANS- a. ethical
  3. Which of the following about ethical informative speakers is false? a. They express respect for listeners by avoiding prejudiced comments against any group. b. They are honest about the information presented. c. They are mendacious about information that may contradict the speaker's personal biases. d. They admit it when they do not know something. e. A central but often unspoken expectation of the speaker is that we will be ethical. - ANS- c. They are mendacious about information that may contradict the speaker's personal biases.
  4. _____ is a relationship of mutual exchange and interdependence. a. Trust b. Respect c. Honesty d. Nonjudgmentalism e. Reciprocity - ANS- e. Reciprocity
  1. _____, or truthfulness, is a key ingredient in trust. a. Mutuality. b. Respect c. Nonjudgmentalism d. Reciprocity e. Honesty - ANS- e. Honesty
  2. _____ can be defined as an act of giving and displaying particular attention to the value you associate with someone or a group. a. Sincerity b. Mutuality c. Reciprocity d. Respect e. Honesty - ANS- d. Respect
  3. Communication involves sharing and that requires _____. a. resourcefulness b. trust c. responsibility d. diversity e. objectivity - ANS- b. trust
  4. Which of the following about trust is false? a. Trust once lost cannot be regained. b. It builds over time, through increased interaction and the reduction of uncertainty. c. Trust is a process, not a thing. d. It takes a long time to build trust in a relationship. e. It can be lost in a much shorter amount of time. - ANS- a. Trust once lost cannot be regained.
  5. _____ means taking advantage, using someone else for one's own purposes. a. Reciprocity

b. Nonjudgmentalism c. Exploitation d. Gatekeeping e. Framing - ANS- c. Exploitation

  1. Which of the following about exploitation is true? a. When we speak ethically, we do not intentionally exploit one another. b. A relationship with an audience should be perceived as a means to an end. c. You should only focus on what you get out of a relationship. d. Focusing merely on what you get out of a relationship will lead you to treat people as individuals. e. The temptation to exploit others in business situations is rare. - ANS- a. When we speak ethically, we do not intentionally exploit one another.
  2. Which of the following is not true about an informational presentation? a. It is a common request in business and industry. b. It is the verbal and visual equivalent of a written report. c. It is more often theoretical than analytical. d. Informative presentations serve to present specific information for specific audiences for specific goals. e. It does not have to be a formal event, though it can be. - ANS- c. It is more often theoretical than analytical.
  3. The attention statement of a presentation: a. communicates the central theme. b. summarizes key points. c. addresses key points. d. communicates a point and common ground. e. raises interest and motivates the listener. - ANS- e. raises interest and motivates the listener.
  4. The introduction of a presentation: a. raises interest and motivates the listener. b. addresses key points.