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Delta Airlines Flight Attendant Latest
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Abort ✔✔To terminate or discontinue an operation or procedure before its completion, such as takeoff or landing.
Aircraft Communication and Reporting System (ACARS) ✔✔An automated onboard system that sends and receives relevant aircraft information.
Access Days (A-Day) ✔✔A block of days on your schedule for the purpose of covering operational needs.
Aft ✔✔The rear portion of the airplane or in the direction of the back of the airplane.
Air Notes ✔✔Used to obtain statements from flight attendants and passengers witnessing incidents in the cabin. This form is found in the Flight Attendant OBM.
Aircraft Left ✔✔The point of reference for determining the left side of the aircraft from inside the aircraft facing forward.
Aircraft Length ✔✔Determined by the distance from the nose of the fuselage to the tail.
Aircraft Logbook (ACL) ✔✔A flight deck logbook where missing, inoperative or broken "safety-related" items are recorded to advise the Maintenance department to correct or repair the items.
Aircraft Right ✔✔The point of reference for determining the right side of the aircraft from inside the aircraft facing forward.
Airport Codes ✔✔Three-letter codes which designate specific airports.
Airport Customer Service (ACS) ✔✔Department which includes gate agents, ticket agents and ramp personnel.
Airport Release ✔✔Before leaving the airport, an A-Day holder must obtain a release through the Automated Crew Scheduling telephone system within one hour of block-in time or the end of a non-fly duty period.
Available Seat Mile (ASM) ✔✔One airplane seat flown one mile. An airline's "product."
Aviation Safety Action Program (ASAP) ✔✔A program for voluntary disclosure of safety related infractions.
AVL (Availability) ✔✔Schedule code which indicates a flight attendant is on a period of availability for pay protection.
Base Transfer ✔✔Base transfers are awarded monthly based on flight attendant system seniority.
Bid period ✔✔A specified period of time for which a flight attendant bids for a schedule or participation in a program
Blended Pay ✔✔Blended pay combines hourly base pay and hourly flight pay. It is a standard pay rate for all hours flown, based on length of service.
Boarding ✔✔The process by which customers enter the aircraft (for opposite see deplaning)
Briefing ✔✔A required communication between crew members. Information relevant to the safe operation of the flight, including service, is conveyed during the briefing.
Bulkhead ✔✔A partition which separates cabins on the aircraft.
BusinessElite ✔✔Trademark for Delta's business class product on international flights.
Cabin ✔✔The section of the aircraft where customers sit.
Cabin Jump seat Authorization (CJA) ✔✔Authorization to travel using an available non-FAA required cabin jump seat.
Calendar day ✔✔A day from 0000 to 2359 in your local base time.
CALL ✔✔Schedule code indicating a requirement to contact Scheduling.
Cabin Crew ✔✔Flight attendants working a flight are referred to as the cabin crew.
Code-Share ✔✔A U.S. Department of Transportation approved marketing and operating arrangement between Delta and partner airlines which have underlying route authority. Each carrier has authorization to sell a specified number of seats on the other carrier.
Company Convenience Leave of Absence (PLOC) ✔✔An unpaid 30/31 day leave of absence offered by the company on a seniority basis when an overstaffing situation exists.
Company Transfer ✔✔Delta employee who transfers into another department.
Continuing Qualification (CQ) ✔✔Ground training, review, proficiency assessment and testing required by the FAA and TSA to maintain flight attendant qualifications.
Concourse ✔✔A concourse is a part of the terminal. This is the area where customers and crew may move from gate to gate.
Co-Terminal Base ✔✔Multi-airport base from which a flight attendant may bid or be assigned to fly from any airport: LAX base: LAX, SNA, ONT; FLM AFP: MIA, FLL; NYC base: JFK, LGA, EWR.
Credit Rig ✔✔Guaranteed flight credit to adjust or provide adequate compensation for specific situations.
Crew Members/Crew ✔✔Crew members / crew are employees who perform safety and/or service-related duties onboard an aircraft.
Crew Compensation Pay ✔✔Additional pay per flight hour for any flight segment operated below staffing guidelines.
Crew Resource Management (CRM) ✔✔CRM provides the enabling behavior that flight crews need to manage risk. CRM is an important skill that crew members need to effectively and efficiently work together to achieve the common goal of customer service and safety.
Critical Phases of Flight ✔✔All ground operations involving taxi, takeoff, landing, engine start- up and shut-off and all other flight operations conducted below 10,000 feet.
Cruise Speed ✔✔The rate at which an aircraft flies at maximum operating efficiency for a sustained period.
Disarm / Prepare Door for Arrival ✔✔The act of preparing an aircraft door for normal operation by manually or mechanically removing the girt bar from the floor fittings.
Ditching ✔✔Anticipated emergency landing in water.
Diversion ✔✔Unscheduled landing at an airport other than the original destination due to situations occurring enroute such as weather, maintenance, medicalemergency, need for fuel, etc.
Duty Period ✔✔The period of time from scheduled or actual report time (whichever is later) to release in base or on a layover for a minimum required rest period.
Emergency Equipment ✔✔Items (pieces of equipment) for use inemergency situations. For example, First Aid kits, fire extinguishers and flashlights are pieces of emergency equipment.
Emergency Leave of Absence (ELOA) ✔✔Three consecutive days of paid leave provided to an employee who is unable to be at work due to death in the immediate family.
Employee Involvement Group (EIG) ✔✔An organization to improve the flight attendant work environment, customer service and product quality, through two-way communication, mutual respect and shared decision making between In-Flight leadership and flight attendants.
Engines ✔✔Engines power the aircraft. They may be mounted on wings, the side of the tail section and the top of the tail section. Aircraft in the Delta fleet have two to four engines in varying locations.
Failure to be Available (FTA) ✔✔Infraction by an A-Day holder or a flight attendant on AVL for pay protection who fails to answer a call from Scheduling or contact Scheduling within 20 minutes of being paged. Also applies to A-Day holder who fails to obtainan airport release.
Failure to Cover (FTC) ✔✔Infraction by a flight attendant who fails to report prior to departure for a scheduled assignment.
Ferry Flight ✔✔A no-revenue flight for the purpose of positioning an aircraft. Ferry flights are considered deadhead flights for pay purposes.
First Officer ✔✔The First Officer is the pilot who is second in command of the aircraft, also known as the copilot.
Flight Leader ✔✔The flight attendant in charge of the flight. A position that must be filled by a leadership qualified flight attendant. This leadership position is referenced on the trip by the letter "A".
Flight Pay ✔✔Pay for each credit hour, or portion thereof. The flight pay rate is base on seniority and used to calculate the monetary vale of accumulated flight time credit
Forward ✔✔The front portion of the aircraft or in the direction of the front of the aircraft.
Fuselage ✔✔The body of an airplane to which the wings and tail section are attached.
Galley ✔✔The kitchen area of an airplane where food and beverages are prepared and supplies and galley service equipment are stowed.
Galley Power ✔✔The electrical current which powers all galley equipment, such as coffee makers and ovens.
Gate ✔✔An area in the airport where customers wait for their flights to depart, as well as board and deplane an aircraft. Also referred to as the Gate House.
Girt Bar ✔✔A metal rod or flat bar used to attach the escape device stowed in the slide compartment (bustle) to the aircraft floor. When the girt bar is inserted in the floor fittings, the door is armed or ready for use in an emergency. When the girt bar is not attached to the aircraft floor, the door is disarmed or ready for use in the normal mode.
Greenwich Mean Time (GMT) ✔✔The basis for Standard Time throughout the world.
Gust Lock ✔✔A mechanism that maintains a hinged aircraft door in the "open" position, or "locked" to the aircraft fuselage to prevent the wind from moving the door.
Holding Pay ✔✔Pay for flights delayed at the gate for one hour or more past scheduled departure time WITH passengers on board.
Hub and Spoke ✔✔System Provides a route pattern which allows customers to board in smaller volume cities, travel to "hub" cities and connect to their final destinations.
Illegal ✔✔Status of a flight attendant who may not operate a flight because training qualifications are not up to date or Federal Aviation Regulation legalities for rest are not met.
K-Line (Variable staffing) ✔✔The line holding flight attendant designated as an extra crewmember where the load/service warrants their presence or to accommodate minimum staffing for a particular equipment type.
Learning Management System (LMS) ✔✔The computer-based application in which eLearning courses are completed and tracked.
Landing Gear ✔✔Consists of the main gear and the nose gear. The main gear is located under the wings and includes wheels, brakes and struts. The nose gear is located under the nose of the aircraft and includes struts and wheels.
Language of Destination (LOD) ✔✔The local language of the destination city. Flight attendants with foreign language skills are used to staff international flights and are referred to as LOD flight attendants.
Lanyard ✔✔A piece of rope or cord used to hold or fasten something.
Lavatory ✔✔A compartment on the aircraft where a toilet and sink are located. Also referred to as a lav.
Layover ✔✔A period of time spent away from domicile during which a hotel and transportation to/from the hotel are provided.
Load Factor ✔✔An extra flight attendant assigned to a flight to provide additional customer service on flights with meal service. Also refers to the percentage of seats filled on a flight. When every seat on a flight is full, the flight has a 100% load factor.
Managed Time Out (MTO) ✔✔Approved removal from a trip or a portion of a trip due to personal emergency or compelling or problematic circumstances that occur within 24hours of scheduled report.
Minimum Crew ✔✔The minimum number of qualified flight attendants required by the FAA to legally operate an aircraft type.
Minimum Equipment List (MEL) ✔✔A reference list found in the flight deck, for Flight Control, Pilots and Maintenance, to determine what is required to dispatch the aircraft when a system or piece of equipment is inoperative.
Pairing Number ✔✔A number assigned to each rotation.
Preflight Check ✔✔An action taken to ensure emergency equipment is operable before an aircraft departs. Checks are required at the start of every duty period, every time a change in aircraft occurs and after an aircraft has been left for an extended period of time.
Portal ✔✔The Delta employee web site.
Preferential Bidding System (PBS) ✔✔A computer program designed to build crewmember schedules.
Purser ✔✔This is the flight attendant on international flights who, in addition to performing their own duties, leads, directs and oversees the cabin crew activities. This position is held by a U.S.- based flight attendant who has gone through specialized training to become qualified as a Purser.
Pushback ✔✔The time when an aircraft is released for departure and leaves the gate.
Range ✔✔The maximum distance in miles an aircraft can fly before exhausting its normal fuel supply.
Re-Route ✔✔A scheduled disruption of an original pairing due to weather, etc.
Revenue Passenger Mile (RSM) ✔✔The dollar amount generated for an occupied passenger seat for each mile flown.
Revision ✔✔Updated information to be placed in the On-Board Manual, Announcement Handbook or Flight Attendant Work Rules manual.
Rotation ✔✔A pattern of flights scheduled to be flown by a designated flight crew, as a group or individually, from the time the flight attendants leave their home base until they return. A rotation may cover flights for one or more days. Also referred to as a pairing.
Route System ✔✔Where an airline flies.
Row of Seats ✔✔Includes seats from the window on the left side of the plane, across the aisle, to the window on the right side of the plane.
