Download HCA 340 | Week 2 - Quiz- HCA340- Managing in Health & Human Services (BTE2417A). and more Quizzes Health sciences in PDF only on Docsity!
Week 2 - Quiz
Due May 5 at 11:59pm Points 30 Questions 30 Time Limit 180 Minutes Allowed Attempts 3
Instructions
Attempt History
Attempt Time Score LATEST Attempt 1 62 minutes 29.8 out of 30 Score for this attempt: 29.8 out of 30 Submitted May 3 at 8:20am This attempt took 62 minutes. Question 1 1 / 1 pts
Week 2 Quiz
[WLOs: 1, 2, 3, 4] [CLOs: 1, 2, 3, 4, 5]
Prior to taking this quiz, read Chapter 3 and Chapter 8 assigned readings. The quiz contains 30 multiple-choice and matching questions and is worth 6% of your course grade. You will have three attempts, each with a time limit of 3 hours, to complete the quiz. The highest score will be shown in the gradebook. Click on the Take the Quiz button when you are ready to start this exam. When finished, click on Submit Quiz. Take the Quiz Again
Correct! Corporate strategy a document that states the type of business or operation that the organization is in or that it seeks to be in, along w Correct! Cost leadership strategy a competitive strategy in which the company seeks to deliver services that are less expensive than its competitors Correct! Differentiation strategy a competitive strategy in which the organization tries to deliver services that are different from or better than its com Correct! Industry intensity the degree of competition for customers among organizations in the same industry, as indicated by the combinatio Correct! strategic management a top-level management function that is directed at the over-sight of short- and long-term organizational objectives Question 2 1 / 1 pts Correct! Hygiene factor Match the following terms and definitions: Match the following terms and definitions:
the drive to make others behave in ways they would not otherwise choose Correct! Negative reinforcement in an aversive situation, a behavior is performed that stops the negative event, which increases or strengthens the You Answered Operant process theories the need for close interpersonal relationships theories of motivation that explore external factors that increase and decrease behaviors using Skinner's behaviorism principles Correct! Positive reinforcement a pleasant or pleasing consequence that increases or strengthens behaviors Question 4 1 / 1 pts Correct! horizontal integration vertical integration diversification differentiation Question 5 1 / 1 pts Maine Hospital North and Maine Hospital South decide to share medical emergency helicopters to lower expenses and increase efficiency. What is this strategy is known as?
manager development Correct! productivity financial resources market share Question 6 1 / 1 pts “Where does our organization fit into the industry?” Correct! “Why does this organization exist?” “What are our organization’s best assets?” “What does this organization need in order to function?” Question 7 1 / 1 pts devices goals outlines Correct! tactics Question 8 1 / 1 pts productivity “Scheduling a constant number of patients to the mammography department” describes which of the following intended outcomes? An organization’s mission statement should, above all, answer which of the following questions? What is the term for “plans designed to support strategies”? Northern Hospital will soon install “smart” digital panels so that patients will be able to more easily control lighting, communication, and music in their hospital rooms. According to the Mintzberg framework, this strategic goal is MOST CLOSELY related to __________.
Question 12 1 / 1 pts Correct! Providing the organization’s particular goods or services Developing the organization’s mission and vision statements Deciding on an overall organizational strategy Assessing the organization’s external environment Question 13 1 / 1 pts Correct! Acquiring patients for a specific physician in a city Continuing to improve staff training and management Using ethical medical and financial practices Improving medical services that enhance patient care Question 14 1 / 1 pts growth turnaround diversification Correct! stability Question 15 1 / 1 pts Which of the following is NOT one of top management’s major strategic planning tasks? Which of the following would be an intended outcome of a health care organization’s market share goal? Carla suggests that her staff recycle the unprinted side of used paperwork to reduce paper costs and increase efficiency. What type of strategy is Carla proposing? A rural hospital does not have a flower shop and would like to offer one as a service to hospital
an internal threat and an external strength. an internal opportunity and an external opportunity. an internal strength and an external weakness. Correct! an internal weakness and an external opportunity. Question 16 1 / 1 pts the Five Forces Framework Correct! the SWOT analysis horizontal integration market share analysis Question 17 1 / 1 pts coordinating the cleaning of four hospital wings Correct! growing revenues and profits hiring a nurse manager to oversee an ER unit devising new fundraising programs and events Question 18 1 / 1 pts “I bet Clara is jealous that I got the bonus.” Correct! “I relieved that patient’s suffering myself.” visitors. When a new business that sells flowers and gifts moves across the street, the hospital management is happy to welcome and promote it. In the SWOT model, this is an example of What approach do managers in health care settings typically use to identify their organization’s internal strengths and weaknesses? Which of the following does NOT represent a tactic that supports a strategy’s implementation? Which of the following statements is an expression of an intrinsic valence?
1 / 1 pts ask for a raise. work less hard or more slowly. accept that it will eventually even out. Correct! work harder and faster. Question 23 1 / 1 pts It does not explain the degree of satisfaction needed to progress to the next level. It does not recognize other important needs such as the need for power. It does not account for individuals who experience their needs in a different order. Correct! It does not place psychological needs at a higher level than physiological needs. Question 24 1 / 1 pts punishment extinction positive reinforcement Correct! negative reinforcement Question 25 1 / 1 pts Correct! outcome/input ratio is more valuable than Chuck’s. input/outcome ratio is more valuable than Chuck’s. If an employee feels that she is underpaid for her work, she will naturally try to restore equilibrium by doing any of the following EXCEPT All of the following are flaws of Maslow’s hierarchy of needs theory EXCEPT: Medical bill reminders and nagging are two examples of what operant consequences? If Nasreen thinks she is overpaid compared to Chuck, then Nasreen thinks her
outcome/input ratio is less valuable than Chuck’s. input/outcome ratio is less valuable than Chuck’s. Question 26 1 / 1 pts punishment Correct! extinction positive reinforcement negative reinforcement Question 27 1 / 1 pts Correct! reinforcement content operant process cognitive process Question 28 1 / 1 pts Correct! behaviors work meaning attitudes Lisa Ann, a young patient at Baker Children’s Hospital, throws a tantrum when she doesn’t get her way. Knowing she is frustrated, her nurses just ignore this bad behavior, and Lisa Ann eventually stops acting out. This scenario is an example of __________. All of the following are motivation theory categories EXCEPT One researcher (Jones, 1955) defined motivation as “something that starts, maintains, and stops _________.”
