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HCM5310 Decision-Making in the Health Care
System Exam 2025-2026 Updates Questions
with Correct Answers Guaranteed Pass (Score
A)-Capella University
Many changes in a healthcare system will be resisted and reinforced by feedback mechanisms, many of which are not clearly visible True Vincent Valley Hospital is a fictional, but realistic, healthcare system used to illustrate the effective use of operations management tools and techniques. Which is the most useful level of the knowledge hierarchy for making management decisions? Wisdom What is a necessary element of a system for mass production? Specialization of tasks
Which is not one of Fredrick Taylor's principles of scientific management? Employee work experiences Which of the following is not a key tool for project management? Quality circles What is the most important message from W. Edwards Deming's work? Improving quality will reduce expenses while increasing productivity and market share. The term "Six Sigma" is derived from which of the following? 3.4 defects per million opportunities Which of the following is not a quality certification or award? Coventry Award
Minute clinic Which of the following is the best example of custom care? Type II diabetes care Which of the following is not an element of Wagner's chronic care model? Use of generic medications Which of the following is not a priority of comparative effectiveness research? Allocating Medicare payments Public reporting of healthcare quality does not measure which of the following? Patient compliance Which public reporting strategy is the most effective in improving quality? Rewarding Providers who have high scores or improvements Which of the following is not a goal of pay-for-performance systems?
Encourage poor providers to leave the system One of the most expensive aspects of all healthcare systems is the care of patients with chronic disease. True Which of the following is not a financial strategy used by healthcare organizations? Increase customer satisfaction and retention Which of the following measures is not used in the customer perspective? Number of new products introduced Once a product has been designed and delivered, what is the last step in an effective organization's operational process? Post-sales services Which of the following is not a measure of innovation? Product profitibility
True Who is the project champion? A senior manager who can help solve high-level problems as the project progresses Tasks in a work breakdown should be no more than three weeks long A project team has estimated the number of days a task will take. The four estimates are 3 days, 7 days, 3 days, and 2 days. What is the PERT estimate for the duration of the task?
A RASIC diagram is used to identify the role and responsibility of each team member for each task Crashing a project can be accomplished by shortening the duration of tasks on the critical path
Which of the following is not a key step for creating effective disruptive innovations in healthcare? Utilize agile project management in innovation projects A change control policy is important because no project is ever completed exactly as it was initially planned Agile project management should be used when the exact performance characteristics are unknown at the beginning of the project Which of the following is not a good meeting behavior as a member of project team? Challenge poor ideas A network diagram connects tasks in order of precedence. True Janice has a problem with her accounts receivable system. She has framed the problem as slow payments from Medicare. What should be her next step?
Employee engagement survery As Janice observes all the steps in her Medicare billing process, she notes that only one staff member is doing coding reviews and that individual is always behind. She decides to add a staff member to also do coding reviews. What has Janice just done? Identified and elevated the constraint What element is not necessary to use optimization tools such as linear programming? A process map connecting the elements that are impacted by the decision In general a decision tree is used for what purpose? To examine and evaluate decisions in a structured manner Janice has decided to make significant changes in her Medicare billing process. She employs force field analysis to help her decide if these changes can be implemented successfully. Which two factors has she considered in this analysis? Driving forces and restraining forces Which of the following is not a measure of central tendency? Range
Which of the following is not a measure of variability Process capability A data point is an outlier in a bell-shaped distribution if it is greater than 3 standard deviations above the mean Ivan Gonksi is the IT director at Memorial Hospital. He conducts an experiment to determine the error rate for data entry of diagnostic codes. He notes that five errors were made for every 100 entries. What is the observed probability of an error? 5 percent The central limit theorem states that as a sample size becomes sufficiently large, sampling distribution approaches normality To find the confidence intervals for small samples (less than 30). you need to use which of the following? t-distribution
Increasing demand from customers for public analytic reports which of the following is one of the seven ways predictive analytics can improve healthcare? Helps with preventive medicine and public health efforts What are the three steps to build a data framework? Gather data build information gain actionable insights? Which of the following statements is true of descriptive analytics? All of the above Which of the following is not a predictive tool? Data mining A direct numerical measure that represents a piece of business data in relationship with one or more dimensions is called what?
Metric Which of the following focuses more on operational goals than strategic objectives Dashboards Which of the following is not a useful place for gathering text data through text mining? Hospital financial reports Electronic health records allow for data collection from patients, which offer insights and capability to improve decision making. True Data mining explores data based on specific hypotheses False Jose is the supervisor of the laboratory. One of his testing machines seems to be giving different results for the same sample. To make sure he is delivering correct results, Jose uses a second machine to check the results of the first. This action represents which cost of quality type? Appraisal
Jose is checking his laboratory equipment using test control samples that are designed to give the same results and are used to calibrate the equipment. When he runs 100 samples ,he gets two results that are greater than 3 standard errors of the mean. These results are called what? Special variation Jose is measuring the time it takes a technician to do a new test. He expects the test to take no more than 5 minutes and no less than 3 minutes. After observing a number of tests, he calculates the standard deviation of the test as 0.3 minutes. What is the process capability of the test?
Jose has a new test that has three steps. He calculates that in each step some of the sample must be discarded. Step 1 has a discard rate of 2 percent, step 2 has a discard rate of 5 percent, and step 3 has a discard rate of 1 percent. How much of the sample is available after step 3? 86.5 percent The supplying organization's perspective on quality includes performance quality and conformance quality True
Tiffany is the day shift supervisor in the imaging department. She has redesigned the patient intake system so that patients are only asked their name and birthdate once. The old system asked the patient this information three times. What type of waste did Tiffany reduce? Overprocessing Tiffany wants to continue to make improvements in the imaging department and organized a kaizen event. What will be her first step? Specify value to the patient A patient enters the MRI scanning suite at 1:00 pm and leaves at 3:30 pm. The MRI test takes 50 minutes. What is the percentage of value-added time? 33 percent The demand for chest X-rays is 4 per hour. It takes 12 minutes to take a chest X-ray. What is the takt time? 15 minutes For CT scanning, the check-in process takes 3 minutes, the patient waits for 15 minutes, the patient then moves to the scanner (2 minutes), the scan takes 9 minutes, the patient is moved to the waiting room (2 minutes), and the patient then waits 20 minutes to be picked up. What it the throughput time? 51 minutes
Radiology technologists in Tiffany's department have specialized their work to a specific class of procedures. To improve the flow of patients in the department, she has instituted a series of in-service educational classes to improve the ability of all of her staff to do all of the procedures. What Lean tool is she using? Heijunka (load balancing) A system can be subdivided into what elements? Processes, subprocesses, and tasks To improve the flow of a process, what two key strategies should be employed? Increase the speed, and decrease the variability of the process Tom Stinson is the COO of Memorial Hospital. He is receiving complaints about waiting times in the emergency department. What services other than emergency should be a priority for analysis? Scheduled surgery Which of the following is the most important reason to create a process map? It provides a visual representation of a process that can be used to identify opportunities to make improvements.
What is the capacity of a process The maximum possible output (goods or services) that a process or resource can produce or transform Tom is watching a football game he prerecorded, and he is fast-forwarding to only watch the plays. What is he doing? Using only the value-added time The Memorial Hospital emergency department averages 30 patients in their department at any one time, and 20 patients arrive per hour. What is the average throughput time for each patient? 1.5 hours Susan Collins is the director of Memorial Hospital's emergency department. She has redefined the triage nurses' role to expand the number of tasks they can perform so that they can assist other staff. Which of the following describes what Susan is doing? Load balancing Susan has increased staffing levels on some evenings (e.g., first of the month, paydays) to reduce patient waiting time. This is an example of what? Matching capacity to demand
