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HRM360: Study Guide For Exam #2 Questions - Motivation, Decision Making, and Leadership, Exams of Human Resource Management

California State University (CSU) - Chico Human Resource Management

This study guide provides a comprehensive set of multiple-choice questions covering key concepts in hrm360, including motivation theories, decision-making processes, and leadership styles. It is designed to help students prepare for exam #2 by testing their understanding of various theories and models related to employee motivation, decision-making heuristics, and leadership approaches. The guide includes questions on topics such as expectancy theory, maslow's hierarchy of needs, herzberg's motivator-hygiene theory, fiedler's contingency theory, and the vroom-yetton leadership model.

Typology: Exams

2024/2025

Available from 04/10/2025

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HRM360: Study Guide For Exam #2 Questions

IN CLASS QUESTIONS

1. Jon was recently demoted because he was late to work for the third in a row. According

to Expectancy Theory, the demotion is a _____ level outcome and coming into work late

is a _____ level outcome.

a. First, second

b. Second, first

c. Third, fifth

d. Fourth, first

2. Jerbina works long hours because she wants her supervisor’s approval. The attractiveness

of her supervisor’s approval best describes _____ In Vroom’s Expectancy Theory (the

Expectancy Model).

a. Instrumentality

b. Valence

c. Expectancy

d. Force

3. Homer will only take a job that meets his most advanced needs. According to Maslow’s

Hierarchy of Needs, Homer is best described as being motivated by ______ needs.

a. Physiological

b. Belongingness

c. Esteem

d. Safety

e. None of the above

4. Mika really likes the working conditions and benefits package at her company. According

to the Motivator-Hygiene Theory, Mika should feel

a. Satisfied

b. Not dissatisfied

c. Not satisfied

d. Dissatisfied

e. None of the above

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HRM360: Study Guide For Exam #2 Questions

IN CLASS QUESTIONS

Jon was recently demoted because he was late to work for the third in a row. According to Expectancy Theory, the demotion is a _____ level outcome and coming into work late is a _____ level outcome. a. First, second b. Second, first c. Third, fifth d. Fourth, first
Jerbina works long hours because she wants her supervisor’s approval. The attractiveness of her supervisor’s approval best describes _____ In Vroom’s Expectancy Theory (the Expectancy Model). a. Instrumentality b. Valence c. Expectancy d. Force
Homer will only take a job that meets his most advanced needs. According to Maslow’s Hierarchy of Needs, Homer is best described as being motivated by ______ needs. a. Physiological b. Belongingness c. Esteem d. Safety e. None of the above
Mika really likes the working conditions and benefits package at her company. According to the Motivator-Hygiene Theory, Mika should feel a. Satisfied b. Not dissatisfied c. Not satisfied d. Dissatisfied e. None of the above

Scientists who have obtained more than five patents for their company are honored during creativity week with plaques, statues, and other prizes. According to Maslow’s Hierarchy of Needs, Unocal can be best described as trying to meet the employees’ ______ needs. a. Self-actualization b. Belongingness c. Valence d. Physiological e. None of the above
Procedural justice Theory examines the impact of _____ on perceptions of fairness. a. Outcomes b. Information c. Expectancy d. Intrinsic factors e. Processes
According to Herzberg’s Motivator-Hygiene Model, which of the following would be considered a hygiene factor? a. The work itself b. Working conditions c. Recognition d. Responsibility
Although her company says that they give bonuses for high performance, Kiki hears from her co-workers that the company hardly ever gives a bonus. Her co-worker explains “It’s not that they don’t give the bonus for high performance, It;s just that people can’t reach the performance level.” IF Kiki believes her co-workers, this will have the greatest effect on a. Instrumentality b. Valence c. Expectancy d. Hygiene needs

When trying to solve an organizational problem, Kiko engages in satisfaction. Which of the following is TRUE? She is… a. Following a perspective model b. Not constrained by bounded rationality c. Following the classical decision-making model d. Following a descriptive model e. None of the above
According to the lecture, overconfidence is commonly seen with easy items. This statement is a. True b. False
The ____ approach would be the most time consuming approach to decision-making? a. Availability b. Sunk cost c. Algorithmic d. Representatives e. Time bandit
The government is preparing to combat a rare disease that’s expected to take 600 lives. Scientists have proposed two alternative programs ● Program A - will save 200 people- if adopted ● Program B - has a ⅓ chance of saving all 600 people, but a ⅔ chance of saving no one. According to research on framing in decision making, most people would choose a. A b. B c. Both A and B equally
Jerby instructs all of her managers to show high levels of consideration and low levels of initiating structure. To which leadership theory.model is Jerby referring? a. Fiedler’s Contingency Theory b. The Vroom-Yetton Model c. Leader Member Exchange Theory d. Path-Goal Theory e. None of the above

Bort is a high LPC leader. According to Fielder’s contingency theory, Bort would be most effective in ____ situations A) Highly favorable B) Moderately favorable C) Highly unfavorable D) A and C E) A and B
Bobo wants to develop the best leadership traits. According to the lecture, which of the following should he NOT focus on? a. Honesty and integrity b. Intelligence c. Self-confidence d. Dogmatism e. Drive
Gigil sees herself as a no-nonsense type of manager. She focuses on motivating and directing her employees primarily through contingency reward-based exchanges. Hogli can be best described as a _______ leader. a. Transactional b. Transformational c. Charismatic d. Substitute
Which of the following is a leadership style in the Vroom- Yetton Leadership Model a. Autocratic b. Delegated c. Consultative d. All of the above
If a low LPC leader is in a moderately favorable situation, what does Fiedler recommend that he/she do? a. Change his/her style to high LPC b. Don't change anything about the situation c. Change leader-member relations d. Quit e. All of the above

d. Leadership Substitutes

Which of the following is a Need Theory of motivation? A) Vroom’s Expectancy Theory B) Equity Theory C) Alderfer’s ERG Theory D) MBO E) None of the above
Nam works hard at the lumber mill in order to be able to provide herself with stable income to buy food and clothing. According to Maslow's Hierarchy of Needs, Nam is focusing on ____ needs. a. Self-actualization b. Safety c. Esteem d. Physiological e. Belongingness
Pete recently earned an award at the factory because he never made a defective widget. According to Expectancy theory, the award is a ____ level outcome and never producing a defective widget is a _____ level outcome. a. First, second b. Second, first c. Second, third d. Third, second
Bacon recently satisfied his esteem needs at work. According to Maslow's Hierarchy of Needs, Bacon will be most motivated to meet _____ needs. a. Self-actualization b. Safety c. Esteem d. Physiological e. Belongingness
Morika finds that her company is not meeting her hygiene needs. According the Motivator-Hygiene Theory, Morika is likely to feel a. Satisfied b. Not satisfied c. Dissatisfied d. Not dissatisfied

e. B and C

Diti is at managerial training seminar and is told the following: “Managers should be sure that the desired levels of performance set for employees can be attained”. To which component of Vroom’s Expectancy Theory does this refer? a. Valence b. Expectancy c. Instrumentality d. Force Outcomes
The following 9 corporations were ranked by Fortune magazine to be among the 500 largest U.S. -based firms, according to sales volume for 1987: ● Group A: Gillette, Coca-Cola, Lever Brothers, Apple Computers, & Hershey Foods ● Group B: Weyerhaauser, Northrup, CPC, International & Campion International
When asked which group (A or B) had the largest total sales, most people guess Group A because they can’t recall much about group B. The correct answer is B. This is most likely because of the a. Anchoring heuristic b. Overconfidence c. Representativeness heuristic d. Availability heuristic
Which decision-making model assumes that employees have access to all the information they need to make a decision and that they choose the best possible solution? a. Administrative decision-making b. Classical c. Bounded rationality d. Satisficing e. Sunk cost
Starting points do not affect the utility of gains. This statement is a. True b. False
Which of the following models is a poor description of how people actually make decisions in organizations? a. The administrative decision-making model b. The classical model c. Bounded rationality

Paco will most likely perform the worst at his under ____ levels of stress. a. High b. Low c. Medium d. A and B
When Homer feels stressed at work, he goes to Moe’s Tavern to talk with Moe, Lenny, and Carl. Homer is using a ______ coping strategy. a. Problem focused b. Role ambiguity c. Emotion focused d. Role negotiation e. Beer focused
Which of the following is an emotion-focused coping strategy for individuals? a. Time management b. Getting help form a mentor c. Role negotiation d. None of the above
Your boss asks you to assess situational favorability in your department. Which of the following theories/models would be most helpful? a. The Ohio State Studies b. The Vroom-Yetton model c. Fiedler’s Contingency Theory d. Leader-Member Exchange Theory e. None of the above
Mork is a high LPC leader, According to Fiedler’s Contingency Theory. Mork would be most effective in ____ situations. a. Highly favorable b. Moderately favorable c. Highly unfavorable d. A and C e. None of the above
Transactional leaders rely heavily upon developmental consideration, This statement is a. True b. False

Jerbina asks you tro tell her about the behavioral approaches to leadership. In order to answer her correctly, you should tell her about a. Fiedler’s Contingency Theory b. The Great “Man” Theory c. The Ohio State Studies d. The Vroom-Yetton model e. None of the above
According to the lecture, which of the following was identified as an important trait for leader success? a. Dominance b. Extroversion c. Compassion d. Deceit e. None of the above
1. Which of the following is NOT an element of work motivation? a. Level of persistence b. Intrinsic motivation c. Level of effort d. Direction of behavior
2. What is the definition of work motivation? a. Emotional and mental forces that influence the direction of one’s behavior b. The desire to perform a behavior for its own sake c. The behaviors a person performs in an organization d. The level of effort a person puts into a chosen behavior
3. According to Maslow’s Hierarchy of Needs, which need is considered the highest level? a. Physiological Needs b. Self Esteem c. Safety and Security d. Self Actualization

HRM360: Study Guide For Exam #2 Questions - Motivation, Decision Making, and Leadership, Exams of Human Resource Management

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Download HRM360: Study Guide For Exam #2 Questions - Motivation, Decision Making, and Leadership and more Exams Human Resource Management in PDF only on Docsity!