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and Answers (latest Update 2024)
A discrepancy report sent by the central services department (CSD) is a list of items that were: - Correct Answer ✅used from a nursing unit supply closet but were not charged to any patient. A discrepancy report is a list of items used from a nursing unit supply closet but not charged to any patient. Which of the following items cannot be sent in the pneumatic tube system? - Correct Answer ✅Cerebrospinal fluid (CSF) specimens CSF specimens are obtained by a painful procedure and cannot be sent through the pneumatic tube system. The system may break down, the specimen may be misdirected, or the tubes may leak or break. The printer in the nursing station is not functioning properly. The health unit coordinator (HUC) would notify the: - Correct Answer ✅Information Technology (IT) Department.
and Answers (latest Update 2024)
IT would be responsible for repairing electronic equipment. The HUC has been informed that a patient s telephone is not functioning properly. The department that the HUC would notify of the problem would be the: - Correct Answer ✅Information Technology (IT) Department. The HUC would notify IT of the need to repair or replace the patient s telephone. When the electronic medical record (EMR) is implemented and a nurse requests that a telemetry strip be saved for a patient, the HUC would: - Correct Answer ✅scan the strip into the patient s EMR. When the EMR is implemented and a telemetry strip is to be saved, the HUC would scan the strip into the patient s EMR. When the EMR is implemented, documents faxed from an outside facility would be: - Correct Answer ✅scanned into the patient s EMR.
and Answers (latest Update 2024)
write the date that the chart was thinned and write their initials on the envelope. The abbreviation CPOE stands for: - Correct Answer ✅computer physician order entry. CPOE stands for computerized physician order entry. Through a computerized program, physicians enter patient orders directly into the patient s EMR, replacing handwritten orders. Patient confidentiality laws, including a patient s right to not have his or her name listed in the hospital directory, are specified in the: - Correct Answer ✅Health Insurance Portability and Accountability Act (HIPAA). The purpose of HIPAA is to protect private individual health information from being disclosed to anyone without the consent of the individual. Joan, an HUC with more than 20 years of experience, is hired for day shift at a busy orthopedic unit. Joan has good
and Answers (latest Update 2024)
organizational skills and immediately notices that the nurses station is set up in a way that makes the HUC s job difficult. Joan should: - Correct Answer ✅discuss the changes with the nurse manager. Any changes to the organization of the nursing unit should be discussed with the nurse manager. The nurse manager may consult the nursing unit staff regarding the changes before making a decision. Which of the following would be important for the HUC to note on the patient census worksheet kept near the telephone? - Correct Answer ✅A patient is on a temporary pass. A patient out on a temporary pass would be important information for the HUC to note on the patient census worksheet. A nurse on another unit has called three times regarding the transfer of a patient from the intensive care unit (ICU) to a floor nursing unit. The nurse who will be caring for the patient
and Answers (latest Update 2024)
Which of the following departments would intervene if a patient had concerns regarding whether his insurance would pay for his hospital stay? - Correct Answer ✅Case management A case manager acts as a liaison among the patient, doctor, and insurance company. The go-to person when the unit elevators, pneumatic tube system, patient call lights, or televisions are not functioning or there is a problem with plumbing or temperature is the: - Correct Answer ✅HUC. The HUC is the go-to person when the unit elevators, pneumatic tube system, patient call lights, or televisions are not functioning or there is a problem with plumbing or temperature. Which of the following actions could cause a serious error when the fax machine is used? - Correct Answer ✅Using the redial button to fax pharmacy copies
and Answers (latest Update 2024)
Using the redial button without checking the number to which the document is being sent could result in the document being sent to the wrong location. This could cause a breach in confidentiality. One of the benefits of the EMR with CPOE is that: - Correct Answer ✅the doctors orders are automatically sent to the appropriate departments. The doctors orders are sent automatically to the appropriate departments when the EMR with CPOE is implemented. An employee s computer activity on the Internet: - Correct Answer ✅may be tracked. Computer activity, including use of the Internet and looking up lab results of a personal friend on another unit, may be tracked.
and Answers (latest Update 2024)
A patient s wife confides in Monica, the HUC, that they have no food in the house and cannot afford the medications that her husband needs. The doctor has written a discharge order for the next day. The best option for Monica would be to: - Correct Answer ✅notify the social service worker or case manager who has been arranging the patient s discharge. Notify the social worker of the case manager who has been arranging the patient s discharge. The HUC also would notify the patient s nurse. A respiratory therapist asks the HUC to make a new ID bracelet for 121 1. The best response that the HUC could make would be to: - Correct Answer ✅ask for the patient s name. The best response for the HUC would be to ask for the patient s name. Patients should be referred to by name, not by room and bed number or by diagnosis. A Native American patient approaches the nurses station and tells the HUC that he feels disrespected because no one
and Answers (latest Update 2024)
understands Native American culture and his requests are ignored. The HUC s best response would be to: - Correct Answer ✅ask for more information and advise him that his concerns will be relayed to his nurse. The HUC s best response would be to ask for more information and advise him that his concerns will be relayed to his nurse. It is important to provide culturally sensitive care. A patient is admitted to the ICU in critical condition. A group of concerned family members is standing in the hall. The noise level is getting very loud, and it is disturbing to other patients. The best action for the HUC to take would be to: - Correct Answer ✅show family members to the waiting area and advise them that the nurse will be notified of their presence. The best action for the HUC to take would be to show family members to the waiting area and advise them that the nurse will be told of their presence. Point out to them that they will be more comfortable in the waiting area, and suggest that
and Answers (latest Update 2024)
An infant protective system, such as Hugs®, is a system that is designed to: - Correct Answer ✅prevent infants from being removed from a health care facility without permission. Hugs® is an example of an alarm system that includes monitoring software and an ankle bracelet that contains a tiny radio transmitter, designed to prevent removal of infants from a health care facility without authorization. Dr. Smith s handwriting is very difficult to read. Often, the HUC has to take the chart to the patient s nurse to assist in reading the orders and still ends up having to call Dr. Smith for verification. The best solution for this problem would be to: - Correct Answer ✅ask Dr. Smith to wait until the orders are read before leaving, in case there are questions. The best solution would be to ask Dr. Smith to wait until the orders are read before leaving, in case there are questions. Doctors usually appreciate this approach, and it saves time for the HUC and the doctor.
and Answers (latest Update 2024)
The purpose of a résumé is to: - Correct Answer ✅get an interview. The purpose of a résumé is to get an interview. The résumé is a marketing tool intended to create interest in one s abilities and potential. Cindi, an HUC, has floated to the neonatal intensive care unit (NICU) and has never worked there before. One of the nurses who is routinely assigned to that unit tells Cindi that she is incompetent and does not know what she is doing when Cindi cannot find forms that she asked her to find. Cindi's best response would be to: - Correct Answer ✅reply, "It must seem that I'm incompetent. I have not worked on this unit before. Can you tell me where those forms are stored?" "It must seem that I'm incompetent. I have not worked on this unit before. Can you tell me where those forms are stored?" This response acknowledges that there is some validity to the nurse's comment, although the HUC is not internalizing the comment. (Chapter 5 discusses assertiveness skills.)
and Answers (latest Update 2024)
A student HUC is assigned to work with John, an experienced HUC. John has worked with this student once before for a week and noticed that she is not retaining anything she has been told. She takes long breaks and becomes defensive when it is pointed out what she is doing wrong. John s best option would be to: - Correct Answer ✅talk to the student s instructor and the nurse manager. Talk to the student s instructor and the nurse manager; the HUC would not be doing the student, the hospital, or the instructor justice by not bringing the matter to their attention. A new employee has been placed with an experienced HUC for 2 weeks of orientation. The HUC continuously leaves the new employee alone and is not spending time to orient her to the nursing unit. The new employee feels that the HUC is taking advantage of the situation. The new employee s best response would be to: - Correct Answer ✅tell the HUC how she feels and ask that more time be spent showing her what she needs to know.
and Answers (latest Update 2024)
Tell the HUC how she feels, and ask that more time be spent showing her what she needs to know. One guideline to remember when preparing for either an in- person or telephone interview is to: - Correct Answer ✅think in advance of work situations and how you would handle them. One guideline to remember when preparing for either an in- person or telephone interview is to think in advance of work situations and how you would handle them. National guidelines that serve as a model of performance by which HUCs should conduct their actions are known as a: - Correct Answer ✅standard of practice. Standard of practice is used as a model of performance by which HUCs shall conduct their actions. A newly hired nurse has been assigned to sit with and observe the HUC for a day. The nurse acts bored and
and Answers (latest Update 2024)
Which of the following tasks would be outside the HUC s scope of practice? - Correct Answer ✅Answering all visitor questions regarding patient care, treatment, and progress Answering all visitor questions related to patient care, treatment, and progress would be outside the HUC s scope of practice. When the EMR with CPOE is implemented, the HUC would be notified of an HUC task by: - Correct Answer ✅an icon (usually a telephone) that would appear next to the patient s name on the patient census on the computer screen. When the EMR with CPOE is implemented, the HUC would be notified of an HUC task by an icon (usually a telephone) that would appear next to the patient s name on the patient census on the computer screen. Interventional radiology procedures are: - Correct Answer ✅minimally invasive image-guided procedures.
and Answers (latest Update 2024)
Interventional radiology procedures are minimally invasive image-guided procedures to diagnose and treat diseases in nearly every organ system. The interventional radiologist combines expertise in performing procedures with knowledge of routine diagnostic imaging. A locator device may be used to: - Correct Answer ✅locate and communicate with nursing personnel. A locator device may be used to locate and communicate with nursing personnel who are wearing a locator device. An effective method of preparing for a yearly evaluation would be to: - Correct Answer ✅keep a record of in-services, educational classes, professional association involvement, and any extra contributions that you have made in your work, to take with you to your evaluation. An effective method of preparing for a yearly evaluation would be to keep a record of in-services, educational classes, professional association involvement, and any extra contributions that you have made in your work.
