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Job Analysis: A Comprehensive Guide for Talent Management, Schemes and Mind Maps of Human Resource Management

It covers recruitment, selection, planning and strategic role in planning, forecasting in Human resource management

Typology: Schemes and Mind Maps

2022/2023

Uploaded on 03/28/2023

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Unit 2
Job analysis:
- Talent management begins with understanding what jobs need to be filled, and the human traits
and competencies employees need to do those jobs effectively.
- Job analysis is the procedure through which you determine the duties of the positions and the
characteristics of the people to hire for them.8 Job analysis produces information for writing job
descriptions (a list of what the job entails) and job (or person ) specifications (what kind of people
to hire for the job).
- A job analysis is a systematic exploration of the activities within a job. It is a technical procedure
used to define a job’s duties, responsibilities, and accountabilities. This analysis “involves the
identification and description of what is happening on the job accurately and precisely identifying
the required tasks, the knowledge, and the skills necessary for performing them, and the
conditions under which they must be performed.”
- Virtually every personnel related action you take interviewing applicants, and training and
appraising employees, for instance depends on knowing what the job entails and what human
traits one needs to do the job well.
- The supervisor or human resources specialist normally collects one or more of the following
types of information via the job analysis:
* Work activities. First, he or she collects information about the job's actual work activities, such
as cleaning, selling, teaching, or painting. This list may also include how, why, and when the
worker performs each activity.
* Human behaviors. Information about human behaviors the job requires, like sensing,
communicating, lifting weights, or walking long distances.
* Machines, tools, equipment, and work aids. Information regarding tools used, materials
processed, knowledge dealt with or applied (such as finance or law), and
services rendered (such as counseling or repairing).
* Performance standards. Information about the job s performance standards (in terms of quantity
or quality levels for each job duty, for instance).
* Job context. Information about such matters as physical working conditions, work schedule,
incentives, and, for instance, the number of people with whom the employee would normally
interact.
* Human requirements. Information such as knowledge or skills (education, training, work
experience) and required personal attributes (aptitudes, personality, interests).
- Uses of Job Analysis Information
RECRUITMENT AND SELECTION Information about what duties the job entails and what
human characteristics are required to perform these activities helps managers decide what sort of
people to recruit and hire.
EEO COMPLIANCE Job analysis is crucial for validating all major human resources practices.
For example, to comply with the Americans with Disabilities Act, employers should know each
job's essential job functions which in turn requires a job analysis.
PERFORMANCE APPRAISAL A performance appraisal compares each employee's actual
performance with his or her duties and performance standards. Managers use job analysis to learn
what these duties and standards are.
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Unit 2

● Job analysis:

  • Talent management begins with understanding what jobs need to be filled, and the human traits and competencies employees need to do those jobs effectively.
  • Job analysis is the procedure through which you determine the duties of the positions and the characteristics of the people to hire for them.8 Job analysis produces information for writing job descriptions (a list of what the job entails) and job (or person ) specifications (what kind of people to hire for the job).
  • A job analysis is a systematic exploration of the activities within a job. It is a technical procedure used to define a job’s duties, responsibilities, and accountabilities. This analysis “involves the identification and description of what is happening on the job accurately and precisely identifying the required tasks, the knowledge, and the skills necessary for performing them, and the conditions under which they must be performed.”
  • Virtually every personnel related action you take interviewing applicants, and training and appraising employees, for instance depends on knowing what the job entails and what human traits one needs to do the job well.
  • The supervisor or human resources specialist normally collects one or more of the following types of information via the job analysis:
    • Work activities. First, he or she collects information about the job's actual work activities, such as cleaning, selling, teaching, or painting. This list may also include how, why, and when the worker performs each activity.
    • Human behaviors. Information about human behaviors the job requires, like sensing, communicating, lifting weights, or walking long distances.
    • Machines, tools, equipment, and work aids. Information regarding tools used, materials processed, knowledge dealt with or applied (such as finance or law), and services rendered (such as counseling or repairing).
    • Performance standards. Information about the job s performance standards (in terms of quantity or quality levels for each job duty, for instance).
    • Job context. Information about such matters as physical working conditions, work schedule, incentives, and, for instance, the number of people with whom the employee would normally interact.
    • Human requirements. Information such as knowledge or skills (education, training, work experience) and required personal attributes (aptitudes, personality, interests).
  • Uses of Job Analysis Information RECRUITMENT AND SELECTION Information about what duties the job entails and what human characteristics are required to perform these activities helps managers decide what sort of people to recruit and hire. EEO COMPLIANCE Job analysis is crucial for validating all major human resources practices. For example, to comply with the Americans with Disabilities Act, employers should know each job's essential job functions which in turn requires a job analysis. PERFORMANCE APPRAISAL A performance appraisal compares each employee's actual performance with his or her duties and performance standards. Managers use job analysis to learn what these duties and standards are.

COMPENSATION Compensation (such as salary and bonus) usually depends on the job's required skill and education level, safety hazards, degree of responsibility, and so on all factors you assess through job analysis. TRAINING The job description lists the job's specific duties and requisite skills and therefore the training that the job requires. Conducting a Job Analysis There are six steps in doing a job analysis, as follows. STEP 1: DECIDE HOW YOU LL USE THE INFORMATION This will determinethe data you collect. Some data collection techniques like interviewing the employee are good for writing job descriptions. Other techniques, like the position analysis questionnaire we describe later, provide numerical ratings for each job; these can be used to compare jobs for compensation purposes. STEP 2: REVIEW RELEVANT BACKGROUND INFORMATION SUCH AS ORGANIZATION CHARTS, PROCESS CHARTS, AND JOB DESCRIPTIONS- Organization charts show the organization-wide division of work, and where the job fits in the overall organization. The chart should show the title of each position and, by means of interconnecting lines, who reports to whom and with whom the job incumbent communicates. A process chart provides a more detailed picture of the work flow. In its simplest form a process chart shows the flow of inputs to and outputs from the job you re analyzing. (In Figure 4-2, the quality control clerk is expected to review components from suppliers, check components going to the plant managers, and give information regarding component s quality to these managers.) Finally, the existing job description, if there is one, usually provides a starting point for building the revised job description. WORKFLOW ANALYSIS AND JOB REDESIGN Job analysis enables the manager to list what a job s duties and demands are now. Job analysis does not answer questions such as Does how this job relates to other jobs make sense? or Should this job even exist? To answer such questions, it s necessary to conduct a workflow analysis. It may then be deemed necessary to redesign jobs. Workflow analysis is a detailed study of the flow of work from job to job in a work process.Usually, the analyst focuses on one identifiable work process, rather than on how the company gets all its work done. The accompanying HR as a Profit Center feature illustrates workflow analysis. In conducting a workflow analysis, the manager

JOB In brief, analyzing the job involves greeting participants; briefly explaining the job analysis process and the participants roles in this process; spending about 15 minutes interviewing the employees to get agreement on a basic summary of the job; identifying the jobs broad areas of responsibility, such as calling on potential clients ; and identifying duties/tasks within each area interactively with the employees.

1. Nature of Job Analysis

  • Job analysis is a formal and detailed examination of job.It is systematic investigation of the task duties responsibilities necessary today a job. Job analysis is an important personnel activity because it is identify what people do in their jobs. And what they require In order to do the job satisfactory. It involves collection of information that should include knowledge, skill,ability. Job analysis is a process where judgments are made about data collected about one job.Job analysis aims to create jobs that are aliened to the organization’s work flow that is required to be completed.
  • 3.1 USES OF JOB ANALYSIS
  • A. Indicate training needs. Put together work groups (or) teams.
  • B. Provide information to conduct salary surveys.
  • C. As input for strategic planning & organizational Analysis.
  • D. Provide a basis for putting together recruitment.
  • E. As a basis co-ordination safety concerns.
  • F. Produce a basis job description of the job that cans facilities selection of appropriate human resources.
  • G. To provide employees & supervisors with a basic description of jobs describing cuties & characteristics of each incumbent in common with & different from other position (or) job.
    1. Recruitment: Job Analysis is used to find out how & when to hire people for future job openings. An understanding of the skills needed & the position that is vacant in future helps managers to plan & hire people in a systematic.
    2. Selection: Without proper understanding of what is to be done one job, it is not possible to select the right person.
    3. Placement: After selecting people, we have to place them on jobs best suited to their interests, activities. To teach a new employee how to handle a job, we have to clearly define the job.
    4. Training :If there is any confusion about what the job is and what is supposed to be done, proper training efforts cannot be initiated. Potential job holder requires additional training can be determined only after the specific needs of the jobs have been identified through a job analysis.

these duties for a given job. It is a process where judgments are made about data collected on a job.

2. Method of collection of job analysis

1. Interview - Job analysis interviews range from completely unstructured interviews to highly structured ones containing hundreds of specific items to check off. Managers may conduct individual interviews with each employee, group interviews with groups of employees who have the same job, and/or supervisor interviews with one or more supervisors who know the job. They use group interviews when a large number of employees are performing similar or identical work, since this can be a quick and inexpensive way to gather information. As a rule, the workers immediate supervisor attends the group session; if not, you can interview the supervisor separately. - Whichever kind of interview you use, be sure the interviewee fully understands the reason for the interview. There s a tendency for workers to view such interviews, rightly or wrongly, as efficiency evaluations. If so, interviewees may hesitate to describe their jobs accurately. - TYPICAL QUESTIONS Some typical interview questions include the ollowing: What is the job being performed? What are the major duties of your position? What exactly do you do? What physical locations do you work in? What are the education, experience, skill, and [where applicable] certification and licensing requirements? In what activities do you participate? What are the job s responsibilities and duties? What are the basic accountabilities or performance standards that typify your work? What are your responsibilities? What are the environmental and working conditions involved? What are the job s physical demands? The emotional and mental demands? What are the health and safety conditions? Are you exposed to any hazards or unusual working conditions? - PROS AND CONS The interviews wide use reflects its advantages. 1. It s a simple and quick way to collect information, including information that might not appear on a written form. For instance, a skilled interviewer can unearth important activities that occur only occasionally, or informal contacts that wouldn t be obvious from the organization chart. 2. The employee can also vent frustrations that might otherwise go unnoticed. 3. Distortion of information is the main problem whether due to outright falsification or honest misunderstanding. Job analysis is often a prelude to changing a job's pay rate. As noted, employees therefore may legitimately view the interview as a sort of efficiency evaluation that may affect their pay. They may then tend to exaggerate certain responsibilities while minimizing others. Employees will even puff up their job

titles to make their jobs seem more important.Obtaining valid information can thus be a slow process, and prudent analysts get multiple inputs. INTERVIEWING GUIDELINES To get the best information possible, keep several things in mind when conducting job analysis interviews.

  • Quickly establish rapport with the interviewee. Know the person's name, speak understandably, briefly review the interview's purpose, and explain how a person was chosen for the interview.
  • Use a structured guide that lists questions and provides space for answers. This ensures you ll identify crucial questions ahead of time and that all interviewers (if more than one) cover all the required questions. (However, also make sure to ask, Was there anything we didn’ t cover with our questions? ) When duties are not performed in a regular manner for instance, when the worker doesn ‘t perform the same duties repeatedly many times a day ask the worker to list his or her duties in order of importance and frequency of occurrence. This will ensure that you don't overlook crucial but infrequently performed activities like a nurse's occasional emergency room duties.
  • After completing the interview, review the information with the worker’s immediate supervisor and with the interviewee. a) Individual Interview Method : The individual interview method assembles a team of job incumbents for extensive individual interviews. The results of these interviews are combined into a single job analysis. This method is effective for assessing what a job entails. Involving employees in the job analysis is essential. b) Group Interview Method : The group interview method is similar to the individual interview method except that job incumbents are interviewed simultaneously. Accuracy is increased in assessing jobs, but group dynamics may hinder its effectiveness.

2. Questionnaire - Having employees fill out questionnaires to describe their job-related duties and responsibilities is another popular way to obtain job analysis information. - Some questionnaires are very structured checklists. Here each employee gets an inventory of perhaps hundreds of specific duties or tasks (such as change and splice wire ). He or she is asked to indicate whether he or she performs each task and, if so, how much time is normally spent on each. At the other extreme, the questionnaire may simply ask, describe the major duties of your job. - The idea in issuing questionnaire is to elicit the necessary information from job –holders so that any error may first be discussed with the employee and, after corrections, may be submitted to the job analyst. - This technique is time consuming and generally does not yield satisfactory results because many employees do not complete the questionnaire or furnish incorrect information because of their own limitations. The use of questionnaire is recommended only in case of those technical jobs where the job contents are not completely known to the supervisor or the operation is too complex to observe. - Position Analysis Questionnaire. Position analysis questionnaire (PAQ) is a highly specialized instrument for analyzing a job in terms of employee activities. The PAQ developed by Purdue University is a comprehensive questionnaire for collecting information for job analysis. In this questionnaire, various job elements have been grouped into six categories with each category containing relevant job elements resulting into 195 elements. The advantage of PAQ is that it provides a quantitative score or profile of any job in terms of how that job rates on the basic activities. The PAQ’s real strength is, thus, in classifying jobs. PAQ’s results can be used to compare the jobs relative to one another and pay levels can be assigned for each job. The major problem with PAQ is the time it takes for a job analyst to fill out the ratings. However, PAQ has been widely researched and tested and appears to be both reliable and valid. - - Questionnaire for Job Analysis - 1. Your Name ………..………..………..………..………..………..……….. - 2. Title or Designation of your job ………………………………………… - 3. Regular or Extra ………………………………………………………… - 4. Your Department ………………………………………………………. - 5. To whom do you report directly (Name and Title): ……………………… - 6. Description of work: - (a) Daily Duties: - (b) Periodical Duties: - (c) Occasional Duties: - 7. Your knowledge Requirements: - (A) Store Procedure and Methods: - (B) Merchandise: - 8. What Equipment do you use? - 9. What Materials do you work with or sell? - 10. If you supervise the work of others, state how many and what their jobs are.

3. Observation - Direct observation is especially useful when jobs consist mainly of observable physical activities assembly-line worker and accounting clerk are examples. On the other hand, observation is usually not appropriate when the job entails a lot of mental activity (lawyer, design engineer). Nor is it useful if the employee only occasionally engages in important activities, such as a nurse who handles emergencies. And reactivity the worker s changing what he or she normally does because you are watching also can be a problem. - Managers often use direct observation and interviewing together.One approach is to observe the worker on the job during a complete work cycle. (The cycle is the time it takes to complete the job; it could be a minute for an assembly-line worker or an hour, a day, or longer for complex jobs.) Here you take notes of all the job activities. Then, ask the person to clarify points not understood and to explain what other activities he or she performs that you didn't observe. - Direct observation is especially useful in jobs that consist primarily of observable physical ability, like the jobs of draftsman, mechanic, spinner or weaver. A trained

observer observes a worker, recording what the worker does, how the work is done, and how long it takes. There are two types of observation: (a) Continuous observation involves observing a job over a given period of time. (b) Sampling involves observing several incumbents over random, relatively short periods of time. Observation is a simple and frequently used method of job analysis.

4. Participant diary/logs

  • Another method is to ask workers to keep a diary/log of what they do during the day. For every activity engaged in, the employee records the activity (along with the time) in a log.
  • Some firms give employees pocket dictating machines and pagers. Then at random times during the day, they page the workers, who dictate what they are doing at that time.
  • This approach can avoid relying on workers to remember what they did hours earlier when they complete their logs at the end of the day. 5. Critical Incident -
  • Behaviorally based critical incidents are used to describe work, and a job analyst determines the degree of each behavior that is present or absent in the job.
  • In this method, job holders are asked to describe incidents concerning the job on the basis of their past experience. The incidents so collected are analyzed and classified according to the job areas they describe, A fairly picture of actual job requirements can be obtained by distinguishing between effective and ineffective behaviors of workers on the job. However, this method is time consuming. The analyst requires a high degree of skill to analyze the contents of descriptions given by workers.

6. Checklist -

  • A worker or supervisor checks items on a standardized task inventory that apply to the job. Checklists may be custom-made or purchased from an outside vendor.

7. Technical Conference

  • Several experts (often called "subject matter experts") on the job collaborate to provide information about the work performed. A job analyst facilitates the process and prepares the job description based on the consensus of the technical experts.
  • This method utilizes supervisors with extensive knowledge of the job. Here, specific characteristics of a job are obtained from the “experts.” Although it is a good data gathering method, it often overlooks the incumbent worker’s perception about what they do on their job. 8. Job performance method -
  • Under this method, the job analyst actually performs the job under study to get first-hand experience of the actual tasks, and physical and social demands of the job. This method can be used only for jobs where skill requirements are low and can be learnt quickly and easily. This is a timeconsuming method and is not appropriate for jobs requiring extensive training 9. Functional job analysis -
  1. DOL (Department of Labour Procedure) - Experts at the U.S.Department of Labor did much of the early work developing job analysis. They used their results to compile what was for many years the bible of job descriptions, the Dictionary of Occupational Titles. This mammoth book contained detailed information on virtually every job in America. However, the U.S. Department of Labor job analysis procedure still offers a good example of how to quantitatively rate, classify, and compare different jobs, based on the DOLs data, people, and things ratings. It works as follows. As Table 4-1 shows, the DOL method uses a set of standard basic activities called worker functions to describe what a worker must do with respect to data, people, and things.With respect to data, for instance, the possible functions include synthesizing, coordinating, and copying.With respect to people, they include mentoring, negotiating, and supervising. With respect to things, the basic functions include manipulating, tending, and handling. The Department of Labor recognized that the DOT and the job analysis and categories it used were based on stable workforce requirements and a foundation in manufacturing that didn’t apply well to the service-based economy and emphasis on technical skills that emerged in the 1990s. They responded by replacing the DOT with the Occupational Information Network or ONET in 1998. ONET provides even more information to students needing career research to write reports and to HR professionals who want updated information on job requirements for job analysis. The ONET database contains information on hundreds of careers, and is continually updated and provided online at no cost. Careers are categorized using the Standard Occupational Classification (SOC), which is used by government and industry. These upgrades to the nation’s database of job information were necessary because of new workforce requirements, including changes in technology, society, law, growth in the service sector, or business practices that are leading to new and emerging occupations such as those involved in new technology or global business. The heart of ONET is the Content Model (see Exhibit 5-5), which describes the different mix of knowledge, skills, and abilities necessary and the activities and tasks performed. These are categorized in six domains that describe the day-to-day aspects of the job and the qualifications and interests of the typical worker. - These are categorized in six domains that describe the day-to-day aspects of the job and the qualifications and interests of the typical worker. These include: Worker Characteristics - that influence the ability to learn and perform the necessary tasks. These categories include: abilities, occupational interests, work values, and work styles. Worker Requirements describing the attributes workers need to acquire through experience and education, including: basic skills, cross-functional skills, knowledge, and education. Experience Requirements related to previous work experience and influencing work activities. These include: experience and training, basic and cross-functional skills necessary for entry level, and licensing or certificates necessary. Occupation-Specific Information that applies to the job such as tasks or necessary tools and technology.

Workforce Characteristics that describe the labor market, wages, and outlook for future employment opportunities. Occupational Requirements that explain detailed occupational requirements such as general and detailed work activities or behaviors, descriptions of the type of organization that usually employs this occupation, or the context of the work.

  1. Internet Based Job analysis- Methods such as questionnaires and interviews can be time-consuming.And collecting the information from geographically dispersed employees can be challenging. Conducting the job analysis via the Internet is an obvious solution.Most simply, the human resource department can distribute standardized job analysis questionnaires to geographically disbursed employees via their company intranets, with instructions to complete the forms and return them by a particular date. Of course, the instructions should be clear, and it s best to test the process first. Without a job analyst actually sitting there with the employee or supervisor, there’s always a chance that the employees won t cover important points or that misunderstandings will cloud the results.

concerned with quality of performance. Though job description is not assessment, it provides an important basis for establishing assessment standards and objectives.

  • Job description describes the "job" and not the "job holder".
  • There is no standard format for writing a job description.However,most descriptions contain sections that cover:
    1. Job identification
    2. Job summary
    3. Responsibilities and duties
    4. Authority of incumbent
    5. Standards of performance
    6. Working conditions
    7. Job specification ➔ Job Identification- As in Figure 4-7, the job identification section (on top) contains several types of information. The job title specifies the name of the job, such as supervisor of data processing operations, or inventory control clerk. The FLSA status section identifies the job as exempt or nonexempt. (Under the Fair Labor Standards Act, certain positions, primarily administrative and professional, are exempt from the act's overtime and minimum wage provisions.) Date is the date the job description was actually approved. There may also be a space to indicate who approved the description and perhaps a space showing the location of the job in terms of its facility/division and department. This section might also include the immediate supervisor's title and information regarding salary and/or pay scale. There might also be space for the grade/level of the job, if there is such a category. For example, a firm may classify programmers as programmer II, programmer III, and so on.