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It covers recruitment, selection, planning and strategic role in planning, forecasting in Human resource management
Typology: Schemes and Mind Maps
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COMPENSATION Compensation (such as salary and bonus) usually depends on the job's required skill and education level, safety hazards, degree of responsibility, and so on all factors you assess through job analysis. TRAINING The job description lists the job's specific duties and requisite skills and therefore the training that the job requires. Conducting a Job Analysis There are six steps in doing a job analysis, as follows. STEP 1: DECIDE HOW YOU LL USE THE INFORMATION This will determinethe data you collect. Some data collection techniques like interviewing the employee are good for writing job descriptions. Other techniques, like the position analysis questionnaire we describe later, provide numerical ratings for each job; these can be used to compare jobs for compensation purposes. STEP 2: REVIEW RELEVANT BACKGROUND INFORMATION SUCH AS ORGANIZATION CHARTS, PROCESS CHARTS, AND JOB DESCRIPTIONS- Organization charts show the organization-wide division of work, and where the job fits in the overall organization. The chart should show the title of each position and, by means of interconnecting lines, who reports to whom and with whom the job incumbent communicates. A process chart provides a more detailed picture of the work flow. In its simplest form a process chart shows the flow of inputs to and outputs from the job you re analyzing. (In Figure 4-2, the quality control clerk is expected to review components from suppliers, check components going to the plant managers, and give information regarding component s quality to these managers.) Finally, the existing job description, if there is one, usually provides a starting point for building the revised job description. WORKFLOW ANALYSIS AND JOB REDESIGN Job analysis enables the manager to list what a job s duties and demands are now. Job analysis does not answer questions such as Does how this job relates to other jobs make sense? or Should this job even exist? To answer such questions, it s necessary to conduct a workflow analysis. It may then be deemed necessary to redesign jobs. Workflow analysis is a detailed study of the flow of work from job to job in a work process.Usually, the analyst focuses on one identifiable work process, rather than on how the company gets all its work done. The accompanying HR as a Profit Center feature illustrates workflow analysis. In conducting a workflow analysis, the manager
JOB In brief, analyzing the job involves greeting participants; briefly explaining the job analysis process and the participants roles in this process; spending about 15 minutes interviewing the employees to get agreement on a basic summary of the job; identifying the jobs broad areas of responsibility, such as calling on potential clients ; and identifying duties/tasks within each area interactively with the employees.
these duties for a given job. It is a process where judgments are made about data collected on a job.
1. Interview - Job analysis interviews range from completely unstructured interviews to highly structured ones containing hundreds of specific items to check off. Managers may conduct individual interviews with each employee, group interviews with groups of employees who have the same job, and/or supervisor interviews with one or more supervisors who know the job. They use group interviews when a large number of employees are performing similar or identical work, since this can be a quick and inexpensive way to gather information. As a rule, the workers immediate supervisor attends the group session; if not, you can interview the supervisor separately. - Whichever kind of interview you use, be sure the interviewee fully understands the reason for the interview. There s a tendency for workers to view such interviews, rightly or wrongly, as efficiency evaluations. If so, interviewees may hesitate to describe their jobs accurately. - TYPICAL QUESTIONS Some typical interview questions include the ollowing: What is the job being performed? What are the major duties of your position? What exactly do you do? What physical locations do you work in? What are the education, experience, skill, and [where applicable] certification and licensing requirements? In what activities do you participate? What are the job s responsibilities and duties? What are the basic accountabilities or performance standards that typify your work? What are your responsibilities? What are the environmental and working conditions involved? What are the job s physical demands? The emotional and mental demands? What are the health and safety conditions? Are you exposed to any hazards or unusual working conditions? - PROS AND CONS The interviews wide use reflects its advantages. 1. It s a simple and quick way to collect information, including information that might not appear on a written form. For instance, a skilled interviewer can unearth important activities that occur only occasionally, or informal contacts that wouldn t be obvious from the organization chart. 2. The employee can also vent frustrations that might otherwise go unnoticed. 3. Distortion of information is the main problem whether due to outright falsification or honest misunderstanding. Job analysis is often a prelude to changing a job's pay rate. As noted, employees therefore may legitimately view the interview as a sort of efficiency evaluation that may affect their pay. They may then tend to exaggerate certain responsibilities while minimizing others. Employees will even puff up their job
titles to make their jobs seem more important.Obtaining valid information can thus be a slow process, and prudent analysts get multiple inputs. INTERVIEWING GUIDELINES To get the best information possible, keep several things in mind when conducting job analysis interviews.
2. Questionnaire - Having employees fill out questionnaires to describe their job-related duties and responsibilities is another popular way to obtain job analysis information. - Some questionnaires are very structured checklists. Here each employee gets an inventory of perhaps hundreds of specific duties or tasks (such as change and splice wire ). He or she is asked to indicate whether he or she performs each task and, if so, how much time is normally spent on each. At the other extreme, the questionnaire may simply ask, describe the major duties of your job. - The idea in issuing questionnaire is to elicit the necessary information from job –holders so that any error may first be discussed with the employee and, after corrections, may be submitted to the job analyst. - This technique is time consuming and generally does not yield satisfactory results because many employees do not complete the questionnaire or furnish incorrect information because of their own limitations. The use of questionnaire is recommended only in case of those technical jobs where the job contents are not completely known to the supervisor or the operation is too complex to observe. - Position Analysis Questionnaire. Position analysis questionnaire (PAQ) is a highly specialized instrument for analyzing a job in terms of employee activities. The PAQ developed by Purdue University is a comprehensive questionnaire for collecting information for job analysis. In this questionnaire, various job elements have been grouped into six categories with each category containing relevant job elements resulting into 195 elements. The advantage of PAQ is that it provides a quantitative score or profile of any job in terms of how that job rates on the basic activities. The PAQ’s real strength is, thus, in classifying jobs. PAQ’s results can be used to compare the jobs relative to one another and pay levels can be assigned for each job. The major problem with PAQ is the time it takes for a job analyst to fill out the ratings. However, PAQ has been widely researched and tested and appears to be both reliable and valid. - - Questionnaire for Job Analysis - 1. Your Name ………..………..………..………..………..………..……….. - 2. Title or Designation of your job ………………………………………… - 3. Regular or Extra ………………………………………………………… - 4. Your Department ………………………………………………………. - 5. To whom do you report directly (Name and Title): ……………………… - 6. Description of work: - (a) Daily Duties: - (b) Periodical Duties: - (c) Occasional Duties: - 7. Your knowledge Requirements: - (A) Store Procedure and Methods: - (B) Merchandise: - 8. What Equipment do you use? - 9. What Materials do you work with or sell? - 10. If you supervise the work of others, state how many and what their jobs are.
3. Observation - Direct observation is especially useful when jobs consist mainly of observable physical activities assembly-line worker and accounting clerk are examples. On the other hand, observation is usually not appropriate when the job entails a lot of mental activity (lawyer, design engineer). Nor is it useful if the employee only occasionally engages in important activities, such as a nurse who handles emergencies. And reactivity the worker s changing what he or she normally does because you are watching also can be a problem. - Managers often use direct observation and interviewing together.One approach is to observe the worker on the job during a complete work cycle. (The cycle is the time it takes to complete the job; it could be a minute for an assembly-line worker or an hour, a day, or longer for complex jobs.) Here you take notes of all the job activities. Then, ask the person to clarify points not understood and to explain what other activities he or she performs that you didn't observe. - Direct observation is especially useful in jobs that consist primarily of observable physical ability, like the jobs of draftsman, mechanic, spinner or weaver. A trained
observer observes a worker, recording what the worker does, how the work is done, and how long it takes. There are two types of observation: (a) Continuous observation involves observing a job over a given period of time. (b) Sampling involves observing several incumbents over random, relatively short periods of time. Observation is a simple and frequently used method of job analysis.
4. Participant diary/logs
6. Checklist -
7. Technical Conference
Workforce Characteristics that describe the labor market, wages, and outlook for future employment opportunities. Occupational Requirements that explain detailed occupational requirements such as general and detailed work activities or behaviors, descriptions of the type of organization that usually employs this occupation, or the context of the work.
concerned with quality of performance. Though job description is not assessment, it provides an important basis for establishing assessment standards and objectives.