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IAHSS ADVANCED OFFICER CERTIFICATION QUESTIONS
WITH 100% CERTIFIED ANSWERS
"Which of the following is easier and more cost effective for an institution? a. Allowing outside organizations to conduct safety training. b. Installing access controls only on exterior doors. c. Using off-duty law enforcement officers instead of security officers.
d. Building in security systems during building design. - CORRECT ANSWER d. Building in
security systems during building design." "The Triangle of Crime consists of: a. Opportunity, Unattended Items, Desire b. Ability, Opportunity, Randon Access c. Opportunity, Desire, Ability
d. Access, Desire, Opportunity - CORRECT ANSWER c. Opportunity, Desire, Ability"
"Sprinkler heads must not have any obstruction or storage within _____ inches of the sprinkler head: a. 12 b. 16 c. 18
d. 20 - CORRECT ANSWER c. 18"
"What agency requires Hazard Surveillance Rounds? a. Occupational Safety Health Association (OSHA) b. The Joint Commission (TJC) c. National Fire Protection Association (NFPA)
d. Environmental Protection Agency (EPA) - CORRECT ANSWER b. The Joint Commission"
"Crime analysis data reports should be presented to the institutional safety committee how often? a. Quarterly b. Bi-Annually c. Annually
d. Never - CORRECT ANSWER a. Quarterly"
"Healthcare facilities that provide _______ customer service motivate customers to tell others about these organizations. a. Respectful
b. Adequate c. Knowledgeable
d. Excellent - CORRECT ANSWER d. Excellent"
"Process improvements in customer service can be measured how? a. Surveys b. Monitoring performance c. Benchmarking
d. All of the above - CORRECT ANSWER d. All of the above"
"_______ can be an excellent way to measure customer service and improve performance: a. Surveys b. Feedback c. Employee complaints
d. Phone call monitoring - CORRECT ANSWER b. Feedback"
"______ is an element in improving customer service: a. Identifying customers b. Attitude c. Communication d. Training
e. All of the above - CORRECT ANSWER e. All of the above"
"Communication is ________________: a. 93% body language, 7% words b. 50% non-verbal, 50% verbal c. 80% verbal, 20% gesture
d. 75% verbal, 20% gestures and tone of voice - CORRECT ANSWER a. 93% body language,
7% words" "Customer retention is __________ times less expensive than attracting new customers. a. 2 to 3 b. 5 to 6 c. 7 to 9
d. 10 to 12 - CORRECT ANSWER b. 5 to 6"
"_____ % of customers stop doing business with an company because they are dissatisifed with the product or service. a. 10 % b. 14% c. 23%
"Damages or Injury - CORRECT ANSWER Were the damages or injury forseeable or
apparant?" "Security Officers should have a valid driver's license if they are going to do what? a. Operate motorized vehicles b. Conduct vehicle patrols on client property c. Transport authorized personnel
d. All of the above - CORRECT ANSWER a. Operate motorized vehicles"
"What are the common methods of patrol? - CORRECT ANSWER Foot
K-
Bicycle Motorized" "A dog's sense of smell is _______ times better and hearing is _______ times better than a human's. a. 100 / 50 b. 250 / 35 c. 400 / 20
d. 500 / 45 - CORRECT ANSWER c. 400 / 20"
"A security officer responding to a crime scene should do what? a. Disregard his safety and arrive as soon as possible b. Respond as quickly as possible, observing all safety practices c. Wait for at lease one officer to provide backup
d. None of the above - CORRECT ANSWER b. Respond as quickly as possible, observing all
safety practices" "After arriving at a crime scene, what should the security officer do first? a. Protect the scene from contamination b. Protect his personal safety c. Render aid to those injured
d. Question any suspects or witnesses - CORRECT ANSWER b. Protect his personal safety"
"Which if these is an example of factual evidence? a. Eyewitness testimony b. Circumstantial evidence c. Physical evidence
d. None of the above - CORRECT ANSWER c. Physical evidence"
"Which of these should an officer follow to be able to testify that the evidence presented has merit?
a. Proper medical staff direction b. Proper safety procedures c. Proper confidentiality procedures
d. Proper chain of custody - CORRECT ANSWER d. Proper chain of custody"
"What is an informant? - CORRECT ANSWER ANY person that provides information to some
sort of authority to help with or identify a wrong (LE, SO, private agency, etc.)"
"What are the three types of informants? - CORRECT ANSWER 1. Concerned citizen
- Public domain source (newspaper, TV, radio, court records, criminal history report)
- "For personal gain" informant" "What approach should be followed to determine appropriate protective measures and security and safety practices for off-campus facilities? a. The off-campus facility administrator decides b. Security inspections and risk assessments c. A qualified security professional decides
d. The healthcare administrator decides - CORRECT ANSWER b. Security inspections and
risk assessments" "What are three types of security-sensitive facilities that can be located off campus? a. Laundry services, human resources, and senior administration offices b. Research facilities, abortion facilities, and daycare centers c. Centralized information technology/information services, patient record storage, and home healthcare worker services and programs
d. Business services, laundry services, and information services - CORRECT ANSWER c.
Centralized information technology/information services, patient record storage, and home healthcare worker services and programs" "What are four of the most important protective measures and security and safety practices for off-campus facilities? a. Ensure personal safety, duress alarms, violence training, and access control systems are in place b. Ensures employees drive safely, test their security equipment, report security incidents, and know when they are in high crime neighborhoods c. Ensure there are appropriate security policies and training, personnel and security systems in place for employees, and security officers working the off-campus locations d. Ensure security policies and personnel are in place, duress alarms are installed and operational
and employees know how to use them, and employees report security incidents - CORRECT
ANSWER ..."
"Sentinel Event Alert Issue 54: Preventing Workplace Violence in the Healthcare Setting. -
CORRECT ANSWER By The Joint Commission, deals specifically with assaults, rape, and
homicide and suggests healthcare institutions take actions to prevent workplace violence."
"Environment of Care Standards - CORRECT ANSWER by the Joint Commission - requires
healthcare facilities to address and maintain a written plan describing how an institution provides for the security of patients, staff, and visitors."
"ASIS International notes three ways to minimize risks for workplace violence: - CORRECT
ANSWER 1. Workplace design
- Employee training
- Policies, practices, and procedures" "A forensic patient's criminal record should be disclosed to whom? a. All employees b. Kept confidential c. All employees and patients
d. Security personnel only - CORRECT ANSWER b. Kept confidential"
"What organization provides training and education on preventing infant abduction? a. The Joint Commission b. Federal Emergency Management Agency c. National Fire Protection Associaton
d. National Center for Missing and Exploited Children - CORRECT ANSWER d. National
Center for Missing and Exploited Children" "Who should talk to the media about VIPs in your facility? a. The security manager b. Public relations or administrative personnel c. The VIP's nurse
d. The admissions clerk - CORRECT ANSWER b. Public relations or administrative
personnel"
"What is a forensic patient? - CORRECT ANSWER One who is in the custody of law
enforcement by court order or a correctional institution." "According to NECMEC, between 2004 and 2010 _____ infants were abducted by non-family members from healthcare facilities. a. 3 b. 10 c. 19
d. 25 - CORRECT ANSWER b. 10"
"Your effectiveness in dealing with behavior problems depends on what? a. Your size b. Your verbal communication skills c. Your strength
d. Your sex - CORRECT ANSWER b. Your verbal communication skills"
"There are how many routes of infection transmission? a. Two b. Three c. Four
d. None of the above - CORRECT ANSWER b. Three"
"Who requires that security officers be able to demonstrate age-specific competence when interacting with children and the elderly? a. The Occupational Safety and Health Administration b. The American Medical Association c. The Joint Commission
d. The National Center for Missing and Exploited Children - CORRECT ANSWER c. The Joint
Commission" "The National Center for Missing and Exploited Children has published which of the following? a. An abduction prevention and response plan all facilities are required to use b. A booklet to assist in developing an abduction prevention and response plan c. An abduction prevention and response plan only for infants
d. An abduction prevention and response plan only for pediatrics - CORRECT ANSWER b. A
booklet to assist in developing an abduction prevention and response plan"
"What should you do when interacting with a disruptive person - CORRECT ANSWER 1.
Lower your voice so they need to listen to you
- Allow personal space - don't get too close
- See their hands - look for weapons"
"In an active shooter situation - unarmed officer must: - CORRECT ANSWER Direct other
persons in area to a secure location, call 911"
"In an active shooter situation - armed officer must: - CORRECT ANSWER Decide to contain
the area or take immediate action. Is already trained in Immediate Action Rapid Deployment"
"Three types of credentials: - CORRECT ANSWER Something you have (card)
Something you know (password) Something you are (fingerprint/eye scan) Sometimes #4 - someone you know"
"Control panels: - CORRECT ANSWER The communication devices between the field device
and the computer that regulate and monitors the system."
"What is RAID (Redundant Array of Independent Disks)? - CORRECT ANSWER A data
storage virtualization technology that combines multiple disk drive components into a logical unit for the purposes of data redundancy and performance improvement." "An IP camera's resolution is measured in CIF (common intermediate format) with a resolution of _____ pixels. a. 352 x 240 b. 352 x 350 c. 400 x 240
d. 400 x 204 - CORRECT ANSWER a. 352 x 240"
"A megapixel camera increases the resolution to between _____ and _____ times CIF or higher: a. 8 x 16 b. 16 x 32 c. 32 x 64
d. 64 x 120 - CORRECT ANSWER b. 16 x 32"
"What are most frequently used to form an integrated security system? a. Access control, Duress alarm, CCTV b. Cameras, alarms, locksets c. Alarms, locksets, CCTV
d. Access control, alarm, CCTV - CORRECT ANSWER d. Access control, alarm, CCTV"
"What make up secondary sub-systems of security?
(4) - CORRECT ANSWER Fire/emergency alarms; elevator control; patient protection
systems; HVAC" "What imposes significant requirements so that doors unlock appropriately in an integrated security system with electronic access control? a. ASIS 101 b. IAHSS 101 c. NFPA 101
d. OSHA 101 - CORRECT ANSWER c. NFPA 101"
"Whis of the following is an example of an external incident? a. Infant abduction b. Bomb threat c. Major incident with incoming casualties
d. Armed robbery - CORRECT ANSWER c. Major incident with incoming casualties"
"When does the initial response to a critical incident begin? a. When the security officer arrives at the scene b. When the incident is reported c. When law enforcement arrives at the scene
d. When all injjured persons have been treated - CORRECT ANSWER b. When the incident is
reported" "When responding to a critical incident, what is the first action an officer should take? a. Fully document the incident b. Secure any crime scene evidence c. Ensure the offier's safety
d. None of the above - CORRECT ANSWER c. Ensure the offier's safety"
"Which of the following could cause critical incident stress? a. Death of a co-worker b. Incidents involving children c. Experiencing threatening behavior or physical violence
d. All of the above - CORRECT ANSWER d. All of the above"
"________ produced by security personnel should always be viewed as important and conform to required formats. a. Verbal commands b. Documentation c. Statements
d. None of the above - CORRECT ANSWER b. Documentation"
"What is a critical incident? - CORRECT ANSWER Any incident that may result in, or have
the potential to result in, serious injury or major damage to property, or severely impair the operation of the organization." "Which of the following is not a criterion for defining a profession? a. Strictly job performance b. A code of ethics c. Recognized body of knowledge
d. Authority recognized by those served - CORRECT ANSWER ..."
d) All of the above - CORRECT ANSWER d) All of the above"
"What are the advantages of "foot" patrol? a) It is the most effective method of patrol within a building b) Uniform officers provide visible deterrent to crime c) Can be utilized with other types of patrol
d) All of the above - CORRECT ANSWER d) All of the above"
""Premise" liability" refers to the legal duty of a healthcare organization to keep its property ______. a) Secured b) Reasonably safe condition c) Looking nice with trimmed shrubbery
d) Free of vagrants - CORRECT ANSWER b) Reasonably safe condition"
"Which of the following is not one of four elements that must be proved in a negligence lawsuit? a) Defendant owed a legal duty b) Defendant breached its legal duty c) Defendant was not aware of the hazard
d) Defendant's breach of duty was the proximate cause of injury - CORRECT ANSWER c)
Defendant was not aware of the hazard" "What options and benefits does "bicycle patrol" provide to the hospital security department? a) Crime prevention tool b) Public relations tool c) Economically efficient patrol tool
d) All of the above - CORRECT ANSWER d) All of the above"
"When dealing with a disruptive person the officer should: a) Give the person an adequate amount of personal space b) Have a general plan in place before interacting with the person c) Utilize verbal de-escalation skills
d) All of the above - CORRECT ANSWER d) All of the above"
"An example of an internal defensive control is: a) Chain link fence b) Skylights c) Lighting
d) A safe - CORRECT ANSWER d) A safe"
"One of the first steps in generating employee involvement and support in a security & safety program begins with:
a) Post incident debriefing b) Can be "coach" on the benefits in new employee orientation c) Sending home mailers
d) Conducting a good investigation and writing a good SIR - CORRECT ANSWER b) Can be
"coach" on the benefits in new employee orientation" "Chain of custody means the following: a) How the evidence was collected from the very beginning up to and including its final presentation in a courtroom. b) Documentation showing every person who came into contact with the evidence. c) Details relating to the packaging, handling, storage and processing.
d) All of the above. - CORRECT ANSWER d) All of the above."
"Tagging is an activity that gangs ________ participate in. a) Always b) Never
c) May or may not - CORRECT ANSWER c) May or may not"
"Gang members ____________ wear similar color clothing to show their gang affiliation. a) Always b) Never
c) May - CORRECT ANSWER c) May"
"A "Professional Patient" is someone who is seeking: a) Attention b) Controlled substances c) A hiding place d) Housing
e) All of the above - CORRECT ANSWER e) All of the above"
"When dealing with the media after a critical incident, an officer should: a) Provide no comments b) Direct all inquiries to the designated media contact person c) Engage in scene control d) All of the above
e) A & C only - CORRECT ANSWER d) All of the above"
"Typical crimes committed by the homeless in Healthcare facilities include: a) Homicide, assault, kidnapping or panhandling b) Homicide, assault, suicide or panhandling c) Homicide, assault, theft or disorderly conduct
"Which of the following is not one of the legal elements of negligence? a) Legal duty of care b) Breach of legal duty c) Damages exceeded $1,
d) Injury - CORRECT ANSWER c) Damages exceeded $1,000"
"In the event of a fire, doors connected to the Access Control System should: a) Automatically release (fail-safe) b) Remain locked because fire alarms are frequently used as a diversion c) Not be linked with the Fire Alarm System
d) Release when pulled on - CORRECT ANSWER a) Automatically release (fail-safe)"
"What type of patrol is the one that can often bring the best results? a) Canine Patrol b) Bicycle Patrol c) Foot Patrol
d) Motorized Vehicle patrol - CORRECT ANSWER c) Foot Patrol"
"If patrolling in a motorized security patrol, what general rules must be followed? a) All city, county and state laws should be observed and followed at all times b) All vehicles should be for official use only and no unauthorized passengers should be allowed c) All operators should have a valid drivers license in there possession
d) All of the above - CORRECT ANSWER d) All of the above"
"What organization's general duty clause requires hospitals and healthcare organizations to identify departments, work areas, and groups of employees especially vulnerable to workplace violence? a) Joint Commission for the Accreditation of Healthcare Organizations (JCAHO) b) State Department of Health c) Health Care Finance Administration (HCFA)
d) Occupational Safety and Health Administration (OSHA) - CORRECT ANSWER d)
Occupational Safety and Health Administration (OSHA)" "Workplace violence includes which of the following: a) Shootings b) Suicide c) An intimidating presence
d) All of the above - CORRECT ANSWER d) All of the above"
"Hazardous surveillance rounds are a requirement of: a) IAHSS
b) OSHA c) TJC
d) EPA - CORRECT ANSWER c) TJC"
"Which of the following is a criteria that is utilized to determine risk? a) Occurrences b) Staffing Levels c) Frequency
d) Criticality - CORRECT ANSWER d) Criticality"
"The abduction of an infant or a child is considered to be a ____________ by The Joint Commission (TJC) a) Sentinel Event b) Custody Case c) Security Sensitive Area
d) All of the above - CORRECT ANSWER a) Sentinel Event"
"The NIOSH defines workplace violence as: a) Physical threats made by a former employee b) Physical violence between two coworkers c) Harassment of any nature
d) Violent acts committed by a former employee - CORRECT ANSWER c) Harassment of any
nature" "What percent of customers just go away because of an attitude of indifference? a) 5% b) 10% c) 35%
d) 68% - CORRECT ANSWER d) 68%"
"Your effectiveness in dealing with problem behaviors will depend upon your: a) Verbal communication skills b) Ability to remain calm in a crisis c) Body language d) Training
e) All of the above - CORRECT ANSWER e) All of the above"
"CCTV provides which of the following functions: a) Access Control b) General Surveillance c) Compliance with federal laws
d) A and C - CORRECT ANSWER d) A and C"
"What are the layers of protection through physical security planning? - CORRECT ANSWER
- Perimeter Barrior: line or outside perimeter of the site
- Building's Exterior: top, sides, bottom of building
- Interior Controls: lock/key systems, access control systems, alarms, camera, policies/procedures, training"
"How can employee awareness programs improve safety in a healthcare facility? - CORRECT
ANSWER * Generates employee involvement
- Improves trust/credibility in the security program and it's personnel" "What are the two most important aspects of a successful security program? a. Assist law enforcement and identifying known criminals b. Patrol and crime prevention c. Crime prevention and risk assessment
d. Security awareness and crime prevention - CORRECT ANSWER d. Security awareness and
crime prevention"
"Why is crime analysis important? - CORRECT ANSWER It helps security monitor the level
and types of crime and seasonal fluctuations."
"How does environmental design promote a safer environment? - CORRECT ANSWER
Design areas with: CPTED Clear sight lines Appropriate lighting Unambiguous sinage" "What are the two categories of safety and securities inspections? a. Surveillance surveys and security surveys b. Hazard inspections and security rounds c. Hazard surveillance rounds and security surveys
d. Surveillance rounds and hazard surveillance surveys - CORRECT ANSWER c. Hazard
surveillance rounds and security surveys" "Hazard Surveillance Round inspections are reported to: a. Occupational Safety Health Association (OSHA) b. The Supervisor of the facility c. The Joint Commission (TJC)
d. The safety committee of the healthcare organization - CORRECT ANSWER d. The safety
committee of the healthcare organization"
"Patient care buildings and satellite health centers require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years
d. Every three years - CORRECT ANSWER c. Twice per year"
"Non-patient care buildings and exterior grounds require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years
d. None of the above - CORRECT ANSWER a. Once per year"
"The five-step approach to crime analysis is: a. Gather, Collate, Analyze, Separate, Evaluate feedback b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback c. Collect, Evaluate, Collate, Disseminate, Gather feedback
d.Collect, Collate, Analyze, Gather/Evaluate feedback - CORRECT ANSWER b. Collect, Collate,
Analyze, Disseminate, Gather/Evaluate feedback" "Satisfied customers on average tell _________ other people about their positive experience at a healthcare facility. a. 1 to 2 b. 2 to 3 c. 4 to 5
d. 6 to 7 - CORRECT ANSWER c. 4 to 5"
"How many healthcare organizations have earned the Planetree organization's designation as a 'patient-centered hospital'? a. Less than 100 b. Less than 115 c. More than 125
d. More than 200 - CORRECT ANSWER c. more than 125"
"What are the four elements of the "Fish" philosophy? - CORRECT ANSWER 1. Choose your
attitude
- Play
- Make Their day
- Be present, be there"
"The acronym HEART expresses what: - CORRECT ANSWER Honesty
Empathetic
