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IAHSS BASIC OFFICER CERTIFICATION 2025
QUESTIONS VERIFIED ANSWERS
"What are the two types of criminal acts? a. Burglaries and Felonies b. Misdemeanors and Felonies c. Larceny and Misconduct
d. Misdemeanors and Larceny - CORRECT ANSWER b. Misdemeanors and Felonies"
"Business offices are often measured by: a. Diagnosis-related groups (DRGs) b. The admission process c. Accounts receivable days (A/R days)
d. The physician survey - CORRECT ANSWER c. Accounts receivable days (A/R days)"
"Which of the following is a security issue for employees of support or ancillary services? a. Well staffed during the day b. Isolated at night c. Mix of certified and non-certified employees
d. Located in the center of the facility - CORRECT ANSWER b. Isolated at night"
"Standard precautions are a set of precautions that the CDC had called for in order to minimize the risk of infection. Which of the following is NOT covered under standard precautions? a. Blood and body fluids b. Mucous membranes c. Non-intact skin
d. Sweat - CORRECT ANSWER d. Sweat"
"According to statistics published by the National Association of Security Companies, how many states have NO regulations for security officers? a. Twelve b. Ten c. Five
d. Eight - CORRECT ANSWER b. Ten"
"Which organization requires the hospital to train forensic staff? a. Occupational Safety and Health Administration (OSHA) b. Environmental Protection Agency (EPA) c. The Joint Commission (TJC)
d.National Fire and Protection Association (NFPA) - CORRECT ANSWER c. The Joint
Commission (TJC)" "The Joint Commission Environment of Care Standards addresses how many areas? a. Seven b. Six c. Four
d. Eight - CORRECT ANSWER a. Seven"
"Which of the following is the definition of an interview? a. Questioning a party whom the officer suspects of criminal involvement b. Questioning a party whom the officer has no reason to believe is a suspect c. Questioning a suspect under the circumstances wherein the suspect would feel under the control of the officer
d. Questioning family members of a suspect - CORRECT ANSWER b. Questioning a party
whom the officer has no reason to believe is a suspect" "Hostage situations have which of the following characteristics? a. Events with no predictable chronology b. People being held against their will c. Release contingent upon demands
d. Each of these - CORRECT ANSWER d. Each of these"
"What are the two key elements in civil disturbance planning? a. Planning and Preparation b. Planning and Response c. Preparation and Response
d. Preparation and Documentation - CORRECT ANSWER a. Planning and Preparation"
"How many room sweeps are suggested to properly conduct a bomb search? a. 4 b. 5 c. 6
d. 7 - CORRECT ANSWER a. 4"
"Which organization developed a code of ethics for healthcare security? a. International Association for Healthcare Security and Safety (IAHSS) b. National fire and Protection Association (NFPA) c. Federal Emergency Management Agency (FEMA)
d. Department of Public Health (DPH) - CORRECT ANSWER a. International Association for
Healthcare Security and Safety (IAHSS)"
"Which of these does The Joint Commission deem a critical area of the emergency management plan? a. Communication b. Food c. Mortuary
d. Decontamination - CORRECT ANSWER a. Communication"
"Which of these are required in exercising the organization's emergency management plan? a. Monthly testing b. Two exercises yearly c. An exercise with actual patients
d. An exercise using a medical evacuation helicopter - CORRECT ANSWER b. Two exercises
yearly" "Which of these is an operational function of security officers during emergency situations? a. Patient treatment b. Crowd control c. Spokesperson to the media
d. Initiation of facility evacuation - CORRECT ANSWER b. Crowd control"
"Which of the following categories is NOT part of a bomb threat plan? a. Establishing authority b. Searching for the bomb c. Pretension
d. Receiving the threat - CORRECT ANSWER c. Pretension"
"What is the most common delivery of a bomb threat? a. Called into the media b. By phone at the facility c. By email at the facility
d. Delivered in person to the facility - CORRECT ANSWER b. By phone at the facility"
"Which of the following is NOT a question on the Telephone Bomb Threat Checklist? a. What does the bomb look like? b. Where is the bomb? c. What is your name?
d. How old are you? - CORRECT ANSWER d. How old are you?"
"What is the recommended distance to evacuate in case of a bomb threat? a. Radius of 100 to 200 feet b. Radius of 200 to 300 feet c. Radius of 300 to 600 feet
d. Radius of 500 to 1000 feet - CORRECT ANSWER d. Radius of 500 to 1000 feet"
"Which of the following is NOT a reason terrorists use suicide bombers? a. Lack of an outfitted army b. Final way to have their views hears c. Most successful way of inflicting damage
d. Affects the least people - CORRECT ANSWER d. Affects the least people"
"A class A fire extinguisher is used to fight what kind of fire? a. Flammable liquid fire b. Ordinary combustible materials c. Electrical fire
d. Grease fire - CORRECT ANSWER b. Ordinary combustible materials
(paper, wood, fabric)" "A class C fire extinguisher is used to fight what kind of fire? a. Flammable liquid fire b. Paper fire c. Electrical fire
d. Wood fire - CORRECT ANSWER c. Electrical fire"
"A class D fire extinguisher is used to fight what kind of fire? a. Flammable liquid fire b. Flammable metals fire c. Electrical fire
d. Wood fire - CORRECT ANSWER b. Flammable metals fire"
"There are several external organizations that healthcare institutions collaborate with to maintain a safe environment. What is the common mission among them? a. Provide training to healthcare employees b. Continuously promote, improve, and assure health and safety c. Conduct a proactive risk assessment twice a year
d. Regulate MRI safety - CORRECT ANSWER b. Continuously promote, improve, and assure
health and safety" "Identify the object of the Safety Management Program. a. To improve organizational performance b. To minimize accidents and injuries c. To reduce or control costs for Workers' Compensation d. To assist in compliance documentation
e. All of the above - CORRECT ANSWER e. All of the above"
"Which of the following describes the basic functions of lock sets? a. Manual, Office, Classroom, Storage, Passage b. Classroom, Electronic, Storage, Privacy, Passage c. Office, Classroom, Storage, Privacy, Passage
d. Keyless, Office, Storage, Privacy, Passage - CORRECT ANSWER c. Office, Classroom, Storage,
Privacy, Passage" "Which of the following greatly improves the effectiveness of an access control system? a. Signage b. Magnetic locks c. Magnetic swipe cards
d. Fences - CORRECT ANSWER a. Signage"
"Which of the following describes the middle zone in the theory of protection? a. Generally, the boundary of the property b. Footprint of the actual structure c. Inside the structure
d. Footprint of the inside of the structure - CORRECT ANSWER b. Footprint of the actual
structure" "Which of the following describes the inner zone in the theory of protection? a. Generally, the boundary of the property b. Footprint of the actual structure c. Footprint of the inside of the structure
d. Inside the structure that is being protected - CORRECT ANSWER d. Inside the structure
that is being protected" "Which of the following is NOT an appropriate response to a disturbance? a. Call for medical, security backup, or police assistance, if required b. Observe or identify the person(s) causing the disturbance, and provide area and crowd control c. Step up to the person(s)
d. Notify your supervisor or appropriate facility personnel per policy - CORRECT ANSWER c.
Step up to the person(s)" "Which of the following should be protected by bollards? a. Sidewalks b. Curbs c. Hydrants
d. Trees - CORRECT ANSWER c. Hydrants"
"When placing a person in handcuffs: a. Place cuffs really tight b. Place hands behind the back c. Place hands with palms together
d. Do not double lock them - CORRECT ANSWER b. Place hands behind the back"
Which of the following is NOT one of the classifications of healthcare organizations discussed in
this chapter? (begin chapter 1) - CORRECT ANSWER Individual Healthcare"
"Which of the following is NOT a risk issue for healthcare? - CORRECT ANSWER Mostly
female staff"
"Which of the following is usually at the top of the organizational chart? - CORRECT
ANSWER Board of Directors"
"Which of the following statements best describes employees? - CORRECT ANSWER All staff
directly employed by the facility"
"Security uses senior management's endorsement to build what kind of program? - CORRECT
ANSWER Strong and effective"
"How should friendships and interpersonal relationships between security officers and staff
members from other departments be treated? (begin chapter 2) - CORRECT ANSWER
Encouraged, but security staff educated about ethics and avoiding favoritism." "Which of the following allows a department to assess its cost effectiveness within an
organization? - CORRECT ANSWER Benchmarking"
"What should the most primary overriding concern of any security department be? - CORRECT
ANSWER The safety and well-being of anyone in the facility."
"Which of the following are skills a security professional should have and use at all times? -
CORRECT ANSWER All of the above (Good observation skills, good comm skills, tolerance)"
"Why are vendors potentially a high security risk to a healthcare facility? - CORRECT
ANSWER Vendors often have access to sensitive areas yet staff of the healthcare organization
may know very little about vendors' backgrounds."
"Which is the most common patrol approach? - CORRECT ANSWER Conspicuous"
"Which of the following are the three key elements of a good patrol? - CORRECT ANSWER
Observation, perception, and memory"
"Which type of patrol covers all areas equally with high visibility? - CORRECT ANSWER
Routine"
"Which one of these is an example of something you should do while patrolling? - CORRECT
ANSWER Let employees know you are in the area."
"Security officers must interact in a professional manner with which group of people? (begin
chapter 7) - CORRECT ANSWER Everyone who comes in the door"
"Which trait or skill is NOT desirable for a security officer to possess? - CORRECT ANSWER
Inability to maintain trust and confidence"
"In which way is a security officer likely to interact with a patient? - CORRECT ANSWER All
of the above (picking up or retaining a patients valuables, investigating lost or stolen property, helping resolve domestic disputes occurring at the facility)"
"Which is not a category of a missing patient? - CORRECT ANSWER Patient that has
completed treatment is discharged, and has left the facility."
"Which of the following should a security officer NOT do when interacting with a visitor? -
CORRECT ANSWER Be unfeeling/unreasonable"
"Which of the following are common types of law violations that may occur in hospitals? -
CORRECT ANSWER All of the above (burglary, trespassing, assault)"
"Related to physical interactions and body language, which answer most accurately reflects a
"reaction zone" according to the manual? - CORRECT ANSWER Four to six feet."
"Handling the emotion before attempting to handle the problem is one type of de-escalation
technique. - CORRECT ANSWER TRUE"
"Which of the following is not a security officer/subject consideration, related to use of force? -
CORRECT ANSWER Scars"
"Under no circumstances may handcuffs be used in a healthcare environment. - CORRECT
ANSWER FALSE"
"Which of the following is a professional attribute? (begin chapter 9) - CORRECT ANSWER
All of the above (Image, posture, attitude)"
"The self-disciplined officer does NOT do which of the following? - CORRECT ANSWER Call a
routine duty a waste of time."
"Non-verbal communication accounts for what percentage of communication? - CORRECT
ANSWER 94 percent"
"Which organization developed a code of ethics for the healthcare security profession? -
CORRECT ANSWER IAHSS - International Association for Healthcare Security and Safety"
"Which of the following is NOT an IAHSS training course? - CORRECT ANSWER
Cardiopulmonary resuscitation CPR" "You should pay close attention to which elements of your speech when speaking with patient,
visitor or staff member? - CORRECT ANSWER Tempo, volume and cadence"
"What is the key factor in tactical deployment? (begin chapter 10) - CORRECT ANSWER
Control of Distance"
"During a contact, what is the general recommended distance between you and the individual? -
CORRECT ANSWER 4 to 6 feet"
"What is your primary goal in using tactical evaluation? - CORRECT ANSWER To determine
the level of threat"
"What is the force continuum? - CORRECT ANSWER A. The force applied by an officer to a
subject to meet the continuing escalation of force."
"What is the overall goal in using any physical intervention? - CORRECT ANSWER To pursue,
seek compliance, or impede a subject."
"Should security officers provide mental health counseling to persons in need? - CORRECT
ANSWER "
“The basic structure of a typical healthcare organization resembles a
b. Preventative maintenance programs and sift-by-shift inspections c. Supervisor inspections and helmets
d. Battery maintenance and inspections - CORRECT ANSWER b. Preventative maintenance
programs and sift-by-shift inspections" "Which of the following is NOT one of the three basic purposes of the Incident Command System? a. Assuring the safety of responders and others b. Assuring achievement of tactical objectives c. Assuring efficient use of resources
d. Assuring constant communication between agencies - CORRECT ANSWER d. Assuring
constant communication between agencies" "A class B fire extinguisher is used to fight what kind of fire? a. Flammable liquid fire b. Paper fire c. Electrical fire
d. Wood fire - CORRECT ANSWER a. Flammable liquid fire"
"Which is the best method to control a bomb threat? a. Wait for the threat to come in and see what happens b. Call the public health department to handle c. Relax because it is probably a hoax
d. Prepare before the threat is received - CORRECT ANSWER d. Prepare before the threat is
received" "The Joint Commission (TJC) requires how many disaster drills each year? a. Three b. One c. Two
d. Six - CORRECT ANSWER c. Two"
"The measurable indications that workplace violence programs should include are: a. Employee surveys, prior incidents, independent reviewers b. Independent reviewers, opinions of elected officials, prior incidents c. Employee surveys, environmental considerations, prior incidents
d. Employee surveys, independent reviewers, engineering input - CORRECT ANSWER a.
Employee surveys, prior incidents, independent reviewers" "Which of the following is NOT a misdemeanor? a. Simple assault b. Trespass c. Burglary
d. Vandalism - CORRECT ANSWER c. Burglary"
"Which of the following is NOT one of the seven signs of terrorism? a. Surveillance b. Communication c. Test of security
d. Acquiring supplies and assets - CORRECT ANSWER b. Communication"
"The fourth stage of a fire - after the incipient stage, smoldering stage, and the flame stage - is what? a. Heat stage b. Extinguished stage c. Burning stage
d. Fuel stage - CORRECT ANSWER a. Heat stage"
"The four phases in Emergency Management are: a. Funding, Mitigation, Recovery, Rescue b. Preparedness, Recovery, Mitigation, Rescue c. Recovery, Response, Mitigation, Safety
d. Mitigation, Preparedness, Response, Recovery - CORRECT ANSWER d. Mitigation,
Preparedness, Response, Recovery" "Which is the most common source of identity theft from healthcare facilities? a. Computer records b. Unattended purses and wallets c. Discarded paperwork
d. Hearing the information and copying it - CORRECT ANSWER b. Unattended purses and
wallets" "Which of the following defines vulnerability? a. The act of being physically wounded b. Something with the potential to be physically wounded or open to attack or damage c. Possibility of a loss
d. The act of being attacked - CORRECT ANSWER b. Something with the potential to be
physically wounded or open to attack or damage" "The security department is considered which type of department? a. Support b. Clinical c. Direct Patient Care
d. Service - CORRECT ANSWER a. Support"
"The areas with the highest potential for hostage taking are: a. Administration, Emergency Department, Obstetrics, Pharmacy
a. Provide a legal mechanism to enforce no contact between victim and assailant b. Begin the process of reconciliation between victim and assailant c. Protect the physical well being of the victim
d. Both A and C - CORRECT ANSWER d. Both A and C"
"Which of the following best describe de-escalation techniques: a. Do not provide limits b. Do not spend time listening to the individual c. Use listening skills and respond in a way that shows empathy
d. Both A and B - CORRECT ANSWER c. Use listening skills and respond in a way that shows
empathy" "Which of the following is NOT a valid assumption when developing a plan for response to a civil disturbance? a. Availability of adequate staffing may be affected b. Planning and coordination will be an ongoing activity c. Outside services such as transportation and deliveries will not be affected
d. Needed response by police and fire may be delayed - CORRECT ANSWER c. Outside
services such as transportation and deliveries will not be affected" "Which of the following prohibits the unlawful use of force and violence against persons or property to intimidate or coerce a government? a. US Code of Federal Regulations b. Occupational Safety and Health Administration c. The Joint Commission
d. US Department of Homeland Security - CORRECT ANSWER a. US Code of Federal
Regulations" "What does the acronym ROARR stand for? a. Remember, Observe, Act, Record, React b. Report, Observe, Anticipate, React or Recommend c. Retreat, Order, Alert, Remember or Record
d. None of the above - CORRECT ANSWER b. Report, Observe, Anticipate, React or
Recommend" "Fire creates heat through many methods, Which of these is NOT a method by which fire spreads? a. Radiation b. Osmosis c. Conduction
d. Convection - CORRECT ANSWER b. Osmosis"
"What does the acronym NFPA stand for? a. National Federation of Protective Agencies
b. Northern Fire and Police Association c. National Fire and Protection Agency
d. None of the above - CORRECT ANSWER d. None of the above
(National Fire and Protection Association)" "PASS is an acronym that describes what process? a. How to activate a fire alarm b. How to respond to a fire c. How to evacuate a building
d. How to use a fire extinguisher - CORRECT ANSWER d. How to use a fire extinguisher
(pull, aim, squeeze, sweep)" "Depending on the type and size of the incident or event, the Incident Commander may need to designate personnel to provide information, safety, and liaison services for the entire organization. What are these personnel called? a. Deputy staff b. Director staff c. Command staff
d. General staff - CORRECT ANSWER c. Command staff"
"Which position is the only one always staffed in Incident Command System applications? a. Operations Section Chief b. Incident Commander c. Information Officer
d. Branch Director - CORRECT ANSWER b. Incident Commander"
"In an Incident Command System, which General Staff position conducts tactical operations, develops the tactical objectives and organization, and directs all tactical resources? a. Finance/Administration b. Logistics c. Operations
d. Planning - CORRECT ANSWER c. Operations"
"In an Incident Command System, which Command Staff position is the conduit for information to internal and external stakeholders, including the media, or other organizations seeking information directly from the incident or event? a. Information Officer b. Liaison Officer c. Resource Officer
d. Safety Officer - CORRECT ANSWER a. Information Officer"
"Which of the following is NOT a basic feature of the Incident Command System? a. Common terminology
are subject to personal interpretation, positive nonverbals and paraverbals will influence the perception of customers, a customers prior history of interaction may impact their initial impressions of security in either an adverse or positive way)" "Which of the following are powerful reasons to advocate and promote strong customer service?
CORRECT ANSWER All of the above (strong customer service prevents violence and helps
preserve a safe therapeutic environment, customer service supports people in crisis and may have a lasting impact for the customer, strong customer service allows security officers opportunities to problem solve with a person in crisis.)"
"The L.A.S.T. technique in managing complaints requires security professionals to... - CORRECT
ANSWER Listen, Apologize, Solve, Thank"
"Which of the following environmental factors can contribute to customer dissatisfaction and
anxiety? - CORRECT ANSWER All of the above (lack of privacy/crowding, excessive noise,
lack of access to refreshments)"
"Which of the following is NOT a reason organizations should use teams? (begin chapter 5) -
CORRECT ANSWER Forming a team ensures the team will be successful."
