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IAHSS BASIC OFFICER CERTIFICATION EXAM AND
STUDY GUIDE 2024/ ACTUAL EXAM WITH 421
QUESTIONS AND 100% CORRECT ANSWERS WITH
RATIONALE / IAHSS BASIC TRAINING FOR
HEALTHCARE SECURITY OFFICERS CERTIFICATION
EXAM AND STUDY GUIDE /LATEST UPDATE 2024- 2025
Which of the following is NOT one of the classifications of healthcare organizations? A. Proprietary or for-profit B. Not for-profit C. Government-supported D. Individual healthcare - >>>>D. Rationale: INDIVIDUAL HEALTHCARE is NOT one of the classifications of healthcareorganizations. Which of the following is NOT a risk issue for healthcare? A. Drugs are used and stored in the facility B. Mostly female staff C. High percentage of technical and professional staff D. Publicly accessible and many doors must remain open - >>>>C. Rationale: HIGH PERCENTAGE OF TECHNICAL ANDPROFESSIONAL STAFF is NOT a risk issue for healthcare. Which of the following is usually at the top of the organizational chart? A. Board of directors B. Department leaders C. Assistant Administrators D. Vice Presidents - >>>>A. Rationale: BOARD OF DIRECTORS is usually at the top of the organizational chart.
Which of the following statements best describes employees? A. Medical staff contracted by the facility B. All staff directly employed by the facility C. Volunteers who donate their time D. Contracted persons - >>>>B. Rationale: ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY best describesemployees. Security uses senior management's endorsement to build what kind of a program? A. Strong and effective B. A program that works in a small part of the facility C. Generally effective D. Strong and simple - >>>>A. Rationale: Security uses senior management's endorsement to build a STRONG ANDEFFECTIVE program. How should friendships and inter-personal relationships between security officers and staff members from other departments be treated? A. Discouraged B. Encouraged C. Encouraged, but monitored D. Encouraged, but security staff educated about ethics and avoiding favoritism - >>>>D. Rationale: Friendships andinter-personal relationships between security officers and staff members from other departments should be ENCOURAGED, BUT SECURITY STAFF EDUCATED ABOUT ETHICS AND AVOIDING FAVORITISM. Which of the following allows a department to assess its cost-effectiveness within an organization? A. Crime analysis B. Risk assessment C. Benchmarking
In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family? A. Patient's parents or legal guardians B. Nursing staff C. Attending physician D. The patient provided he or she is developmentally mature and competent to do so. - >>>>D. Rationale: In the patient- and family-centered care philosophy, THE PATIENT, determines which individuals are part of thepatient's family, PROVIDED HE OR SHE IS DEVELOPMENTALLY MATURE AND COMPETENT TO DO SO. Which of the following is NOT an example of an external customer? A. Patients B. Vendors C. Employees D. Regulatory agencies - >>>>C. Rationale: EMPLOYEES is not an example of an external customer. Which of the following does NOT help the security uniform communicate an appropriate message to the public? A. Clean uniform B. Wearing the uniform shirt outside of the trousers C. Well-cared for uniform D. Shined footwear - >>>>B. Rationale: WEARING THE UNIFORM SHIRT OUTSIDE OF THE TROUSERS does NOT helpthe security uniform communicate an appropriate message to the public. Which of the following is NOT an example of undesirable behavior and demeanor in a security officer? A. Bad attitude B. Dishonesty
C. Impoliteness D. Confidence - >>>>D. Rationale: CONFIDENCE is NOT an example of an undesirable behavior and demeanor in asecurity officer. What is the relationship between employees and management sometimes called? A. Employee relations B. Confidentiality C. Family Interaction D. Tense conversation - >>>>A. Rationale: The relationship between employees and management is sometimescalled EMPLOYEE RELATIONS. Which of the following may union members NOT do during picketing? A. Carry signs B. Protest management decisions C. Block entrances to the facility D. Congregate outside the facility - >>>>C. Rationale: Union members may not BLOCK ENTRANCES TO THE FACILITYduring picketing. Which of the following is NOT a true statement about customers' perceptions of their experience? A. Interaction is subject to personal interpretation B. Interaction can only be perceived by the words stated C. Interaction is affected by body language D. Interaction is affected by all of your actions - >>>>B. Rationale: INTERACTION CAN ONLY BE PERCEIVED BY THEWORDS STATED is NOT a true statement about customer's perception of their experience..
D. More job success - >>>>C. TRYING TO IMPRESS YOUR SUPERVISOR is NOT one of the three powerful, personal reasons to provide great customer service. Which of the following describes the main objective of good customer service? A. To make the customer walk away with a positive feeling B. To help the customer see that someone tried, even though the customer's wants were not met C. To make the customer think that no one cares about the concern raised by the customer D. To help the customer walk away with a neutral feeling - >>>>A. The main objective of good customer service is TO MAKE THE CUSTOMER WALK AWAY WITH A POSITIVE FEELING [about the encounter]. Which of the following is the definition of a customer? A. External paying customer B. Internal customer C. Non-paying external customer D. Anyone with whom you interact - >>>>D. A customer is defined as ANYONE WITH WHOM YOU INTERACT. Which of the following is NOT a common technique to use when providing good customer service? A. Acknowledge the customer's needs B. Use inappropriate body language C. Provide alternatives
D. Say thank you - >>>>B. USING INAPPROPRIATE BODY LANGUAGE is NOT a common technique to use when providing good customer service. Which of the following is NOT a true statement? A. Team building encourages employee involvement in planning, problem solving, and decision making within the organization. B. Team building promotes a better understanding of decisions. C. Team building rarely contributes to support for ownership of decisions, processes, and changes D. Active participation on teams can engage employees - >>>>C. Team building rarely contributes to support for ownership of decisions, processes, and changes is NOT a true statement. Which of the following is NOT an ongoing, or functional, work team? A. A project team B. A natural team C. A management team D. A process improvement team - >>>>A. A PROJECT TEAM is NOT an ongoing, or functional, work team? To be successful, teams need which of the following? A. Access to resources B. Clearly defined boundaries C. Access to people who know D. Clearly defined purposes and goals
D. Foot - >>>>C. CONSPICUOUS is most common patrol approach. Which of the following are the three key elements of a good patrol? A. Hearing, documentation, and memory B. Observation, perception and memory C. Perception, memory, and documentation D. Time, memory and perception - >>>>B. OBSERVATION, PERCEPTION, AND MEMORY are the three key elements of a good patrol. What type of patrol covers all areas equally with high visibility? A. Selective B. Directed C. Vehicle D. Routine - >>>>D. ROUTINE is the type of patrol that covers all areas equally with high visibility. Which of the following is an example of something you should do while patrolling? A. Let employees know you are in the area B. Get careless C. Be a hero unnecessarily D. Get separated from your equipment - >>>>A. LETTING EMPLOYEES KNOW THAT YOU ARE IN THE AREAis an example of something you should do while patrolling. Security Officers must interact in a professional manner with which group of people? A. Patients B. Visitors C. Employees
D. Physicians E. All of the above - >>>>E. ALL OF THE ABOVE: Security Officers must interact in a professional manner with PATIENTS, VISITORS, EMPLOYEES, and PHYSICIANS. Which trait or skill is NOT desirable for a security officer to possess? A. Strong communications skills B. Compassion C. Ability to speak loudly D. Ability to express care and understanding. - >>>>C. The ABILITY TO SPEAK LOUDLY is NOT a desirable trait or skill for a security officer to possess. In which way is a security officer likely to interact with a patient? A. Picking up or returning a patients valuables B. Investigating lost or stolen property C. Providing directions D. Helping resolve domestic disputes occurring at the facility E. All of the above - >>>>E. ALL OF THE ABOVE: A security officer is likely to interact with a patient PICKING UP OR RETURNING A PATIENT'S VALUABLES, INVESTIGATING LOST OR STOLEN PROPERTY, PROVIDING DIRECTIONS, and HELPING RESOLVE DOMESTIC DISPUTES OCCURRING AT THE FACILITY. Which is the most common location where missing patients are found? A. Hiding under their bed B. In the cafeteria or near an entrance C. In the gift shop D. Looking for the morgue - >>>>B. IN THE CAFETERIA OR NEAR AN ENTRANCE is the most common location where missing patients are found.
Which of the following items is NOT security equipment? A. Flashlight B. Portable radio C. Handcuffs D. CPR pocket mask - >>>>D. CPR POCKET MASK is NOT security equipment. Which of the following does NOT apply when an officer has decided to use force for self-defense or to defend another person? A. Must be reasonable B. Must be prudent C. Must be able to inflict pain D. Must be defensible - >>>>C. MUST BE ABLE TO INFLICT PAIN does NOT apply when an officer has decided to use force for self-defense or to defend another person. Which of the following is a professional attribute? A. Image B. Posture C. Attitude D. Initiative E. All of the above - >>>>E. ALL OF THE ABOVE: IMAGE, POSTUIRE, ATTITUDE, AND INITIATIVE are all professional attributes. The self-disciplined officer does NOT do which of the following? A. Take an interest in the job B. Look for ways to improve safety C. Call a routine duty a waste of time
D. Look for ways to improve recommended procedures - >>>>C. The self-disciplined officer does NOT CALL A ROUTINE DUTY A WASTE OF TIME. Non-verbal communication accounts for what percentage of communication? A. 57 percent B. 49 percent C. 89 percent D. 94 percent - >>>>D. Non-verbal communication accounts for 94 percent of communication. Which organization developed a code of ethics for healthcare security? A. International Association for Healthcare Safety and Security (IAHSS) B. National Fire Protection Agency (NFPA) C. Federal Emergency Management Agency (FEMA) D. Department of Public Health (DPH) - >>>>A. INTERNATIONAL ASSOCIATION FOR HEALTHCAE SAFETY AND SECURITY (IAHSS) developed a code of ethics for healthcare security. Which of the following is NOT an IAHSS training course? A. Basic certification for healthcare security officer B. Advanced certification for healthcare security officer C. Supervisory certification for healthcare security personnel D. Cardiopulmonary resuscitation (CPR) - >>>>D. CARDIOPULMINARY RESUSCITATION (CPR) is NOT an IAHSS training course. When speaking with a patient, visitor, or staff member, you should always be mindful of what characteristics of your speech? A. Timing, velocity, and character B. Tenor, vibration, and cannon
C. A form used to report on incidents involving the use of force D. None of the above - >>>>D. NONE OF THE ABOVE What is the overall goal in using any physical intervention? A. To cause pain to a subject refusing your directions B. To pursue, seek compliance, or impeded a subject C. To stop people running from you D. To show fellow staff members you are effective at your job - >>>>B. The overall goal in using any physical intervention is TO PURSUE, SEEK COMPLIANCE OR IMPEDE A SUBJECT. All investigations seek answers to how many fundamental questions? A. Eight B. Three C. Six D. Four - >>>>C. All investigations seek answers to SIX fundamental questions: WHO, WHAT, WHEN, WHERE, HOW, and WHY Which of the following is NOT one of the security officer's cardinal responsibilities regarding conducting an interview? A. Impartiality B. Impatience C. Sensitivity D. Confidentiality - >>>>B. IMPATIENCE is NOT one of the security officer's cardinal responsibilities regarding conducting an interview. Which of the following types of questions should NOT be used in an interview? A. Leading
B. Open ended C. Includes an opinion D. Specific - >>>>A. LEADING questions should NOT be used in an interview. Which governing body's legal statute governs whether an interview may be tape-recorded? A. Federal B. City C. Town D. State - >>>>D. The STATE legal statute governs whether an interview may be taped-recorded. Which of the following is NOT a reason that management would close an investigation> A. Event has been resolved B. All leads have been exhausted C. The property was recovered D. The situation was corrected - >>>>B. ALL LEADS HAVE BEEN EXHAUSTED is NOT a reason that management would close an investigation. A good report writer has a balanced blend of which of these? A. Awareness, skills, know-how B. Opinions, skills, knowledge C. Outlook, skills, knowledge D. Attitude, skills, knowledge - >>>>D. A good report writer has a balanced blend of ATTITUDE, SKILLS, and KNOWLEDGE. Which of the following is NOT one of the basic steps in report writing? A. Gather information
C. To note safety hazards D. To keep track of food orders. - >>>>D. TO KEEP TRACK OF FOOD ORDERS Which of the following does NOT regulate and accredit healthcare facilities? A. Centers for Medicare and Medicaid Services (CMS) B. International Association for Healthcare Security and Safety (IAHSS) C. Occupational Safety and Health Administration (OSHA) D. The Joint Commission (TJC) - >>>>B. IAHSS does NOT regulate and accredit healthcare facilities. Which agency provides guidelines on preventing workplace violence? A. Centers for Medicare and Medicaid Services (CMS) B. International Association for Healthcare Security and Safety (IAHSS) C. Occupational Safety and Health Administration (OSHA) D. The Joint Commission (TJC - >>>>C. OSHA provides guidelines on preventing workplace violence. The general rule for keeping records is how long? A. At least five to seven years B. Permanently C. At least ten years D. At least three to five years - >>>>A. The general rule for keeping records is AT LEAST FIVE TO SEVEN YEARS. Which external groups should NOT be provided a copy of a security incident report? A. Insurance companies B. Corporate attorney C. Law enforcement
D. Newspapers - >>>>D. NEWSPAPERS should NOT be provided a copy of a security incident report. Which of these departments in the healthcare organization does NOT commonly use security reports? A. Administration B. Human resources C. Public relations D. Nutrition services - >>>>D. The NUTRITION SERVICES department in the healthcare organization does NOT commonly use security reports. Which of the following is an example of a tort committed by a security officer that may result in civil litigation and liability? A. Excessive use of force B. False arrest C. Malicious prosecution D. All of the above - >>>>D. ALL OF THE ABOVE A warrant is issued by whom? A. A law enforcement officer B. A judicial officer C. A prosecutor D. A defense attorney - >>>>B. A warrant is issued by A JUDICIAL OFFICER. What is a misdemeanor? A. A crime punishable by imprisonment for more than a year. B. A violation of the municipal code C. Any Offense other than a felony
