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IAHSS FINAL EXAM COMPREHENSIVE
QUESTIONS AND VERIFIED ANSWERS
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Which of the following defines over-the-counter medications? A. Anything that one can inject, inhale, or absorb into the body that is designed to improve a condition. B. Remedies or cures. C. Do not require a prescription and are generally displayed on the consumer side of the pharmacy counter. D. Controlled substances. - ✔✔✔ Correct Answer > C. Do not require a prescription and are generally displayed on the consumer side of the pharmacy counter. Which of the following is the definition of an interview? a. Questioning a party whom the officer suspects of criminal involvement b. Questioning a party whom the officer has no reason to believe is a suspect c. Questioning a suspect under the circumstances wherein the suspect would feel under the control of the officer
d. Questioning family members of a suspect - ✔✔✔ Correct Answer
b. Questioning a party whom the officer has no reason to believe is a suspect Which of these actions is a HIPPA violation? A. You observe a victim being brought into the emergency department suffering from a gunshot wound. You hear medical staff comments about the victim's condition. You tell the paramedic from the ambulance about the victim's condition. B. You are on duty signing in visitors at the hospital. You have a patient census for reference. You leave to direct a visitor and leave the patient census in plain view for passers-by. C. You have finished your shift and throw the old patient census in the trash. D. All of the above. - ✔✔✔ Correct Answer > D. all of the above Which of the following is NOT true about video surveillance? A. Should be recorded at all times. B. Should be fully functional at all times. C. Dummy cameras are accepted methods of surveillance. D. Should be monitored if possible. - ✔✔✔ Correct Answer > C. Dummy cameras are accepted methods of surveillance. In which year was the Controlled Substances Act (CSA) enacted?
C. Short wait periods. D. Drug and alcohol impairment. - ✔✔✔ Correct Answer > D. Drug and alcohol impairment. Which statement best describes the ways to secure the medical records department? A. Keep the doors locked. B. Require all medical records to be signed out. C. Only allow physicians to access the department. D. Use one of the following access control systems: Lock and key, combination locks, badge readers with access cards, bio- metrics. - ✔✔✔ Correct Answer > D. Use one of the following access control systems: Lock and key, combination locks, badge readers with access cards, bio- metrics. Who needs to be trained about the facility's system for protecting children from abduction? A. Mothers, husbands, significant others, and family. B. Nursing on affected units. C. Security. D. All facility employees E. all of the above. - ✔✔✔ Correct Answer > E. all of the above
Why are departments and units that provide care for infant and pediatric patients of special concern to security officers? A. They are where the most crime happens in a hospital. B. Children are kidnapped from hospitals every day. C. In addition to the heartbreak the family experiences, an abduction brings a swarm of reporters, bad publicity, and law enforcement agencies to the facility. D. Infant and pediatric units are the busiest units in every hospital. - ✔✔✔ Correct Answer > C. In addition to the heartbreak the family experiences, an abduction brings a swarm of reporters, bad publicity, and law enforcement agencies to the facility. Why is it important for security and clinical staff to understand the typical profile of an abductor? A. So they can help law enforcement put out a description. B. To design the facility's security to make it as hard as possible for the typical abductor to kidnap a child. C. To convince the facility to hire more security. D. So they can use the information to talk to security departments in other healthcare facilities. - ✔✔✔ Correct Answer > B. To design the facility's security to make it as hard as possible for the typical abductor to kidnap a child. Why it is important that a medical record be kept secure and confidential.
A. A Material Safety Definition Sheet. B. A Material situation Definition System. C. A Material Safety Data Sheet. D. A Material System Data Sheet. - ✔✔✔ Correct Answer > C. Material Safety Data Sheet Which agency publishes the Life Safety Code? A. Occupational Safety and Health Administration (OSHA) B. The Joint Commission. C. Environmental Protection Agency. (EPA). D. National Fire Protection Association (NFPA). - ✔✔✔ Correct Answer > D. National Fire Protection Association (NFPA) Which of the following is NOT a recommended method of building a good relationship with law enforcement? A. Demonstrating a professional approach. B. Allowing entry into a crime scene. C. Preparing complete and accurate documentation. D. Offering assistance whenever feasible. - ✔✔✔ Correct Answer > B. Allowing entry into a crime scene. Which of the following is NOT an example of a way law enforcement can help healthcare security personnel?
A. Information exchange. B. Crime prevention. C. Response to requests for assistance. D. Taking over the. Situation when not asked. - ✔✔✔ Correct Answer
D. Taking over the. Situation when not asked. Which organization requires the hospital to train forensic staff? A. Occupational Safety and Health Administration (OSHA). B. Environmental Protection Agency (EPA). C. The Joint Commission. D. National Fire Protection Agency. - ✔✔✔ Correct Answer > C. The Joint Commission Good working relationships are based on which of the following? A. Mutual respect and an understanding of each agency's basic function. B. Willingness to allow others to do the job. C. The need for assistance due to low staffing. D. Policies and procedures. - ✔✔✔ Correct Answer > A. Mutual respect and an. Understanding of each agency's basic function. The basic structure of a typical healthcare organization resembles a a. Circle
b. Decreased c. Remained the same d. Become less violent - ✔✔✔ Correct Answer > A. increased What are the two types of criminal acts? a. Burglaries and Felonies b. Misdemeanors and Felonies c. Larceny and Misconduct d. Misdemeanors and Larceny - ✔✔✔ Correct Answer > b. Misdemeanors and Felonies Business offices are often measured by: a. Diagnosis-related groups (DRGs) b. The admission process c. Accounts receivable days (A/R days) d. The physician survey - ✔✔✔ Correct Answer > c. Accounts receivable days (A/R days) Which of the following is a security issue for employees of support or ancillary services? a. Well staffed during the day b. Isolated at night c. Mix of certified and non-certified employees
d. Located in the center of the facility - ✔✔✔ Correct Answer > b. Isolated at night Which of the following defines property risk: a. Lawsuits brought about by action or inaction, including negligent security or safety hazards b. Loss of staff due to perception of an unsafe environment c. The healthcare organizations inability to perform one or many of its normal functions, leading to the inability to generate income d. Damage, theft, or vandalism to buildings, equipment, and supplies - ✔✔✔ Correct Answer > d. Damage, theft, or vandalism to buildings, equipment, and supplies What three components make up the Access Control Triad? a. Identification systems, staff education & training, badging b. Identification systems, staff education & training, physical security safeguards c. Staff education & training, video surveillance, physical security safeguards d. Identification systems, proprietary logo usage, staff education & training - ✔✔✔ Correct Answer > b. Identification systems, staff education & training, physical security safeguards What two things should be used regardless of the type of vehicle patrol used? a. Helmets and preventative maintenance programs
b. Call the public health department to handle c. Relax because it is probably a hoax d. Prepare before the threat is received - ✔✔✔ Correct Answer > d. Prepare before the threat is received The Joint Commission (TJC) requires how many disaster drills each year? a. Three b. One c. Two d. Six - ✔✔✔ Correct Answer > c. two The measurable indications that workplace violence programs should include are: a. Employee surveys, prior incidents, independent reviewers b. Independent reviewers, opinions of elected officials, prior incidents c. Employee surveys, environmental considerations, prior incidents d. Employee surveys, independent reviewers, engineering input - ✔✔✔ Correct Answer > a. Employee surveys, prior incidents, independent reviewers Which of the following is NOT a misdemeanor? a. Simple assault b. Trespass
c. Burglary d. Vandalism - ✔✔✔ Correct Answer > c. Burglary According to statistics published by the National Association of Security Companies, how many states have NO regulations for security officers? a. Twelve b. Ten c. Five d. Eight - ✔✔✔ Correct Answer > b. ten Which organization requires the hospital to train forensic staff? a. Occupational Safety and Health Administration (OSHA) b. Environmental Protection Agency (EPA) c. The Joint Commission (TJC) d. National Fire and Protection Association (NFPA) - ✔✔✔ Correct Answer > c. The Joint Commission (TJC) The Joint Commission Environment of Care Standards addresses how many areas? a. Seven b. Six c. Four d. Eight - ✔✔✔ Correct Answer > A. seven
a. Surveillance b. Communication c. Test of security d. Acquiring supplies and assets - ✔✔✔ Correct Answer > b. Communication The fourth stage of a fire - after the incipient stage, smoldering stage, and the flame stage - is what? a. Heat stage b. Extinguished stage c. Burning stage d. Fuel stage - ✔✔✔ Correct Answer > a. Heat stage How should friendships and inter-personal relationships between security officers and staff members from other departments be treated? A. Discouraged. B. Encouraged. C. Encouraged but monitored. D. Encouraged, but security staff educated about ethics and avoiding favoritism. - ✔✔✔ Correct Answer > D. Encouraged, but security staff educated about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost- effectiveness within an organization? A. Crime analysis. B. Risk assessments. C. Bench-marking. D. Evaluation surveys. - ✔✔✔ Correct Answer > C. Bench-marking What should the most primary overriding concern of any security department be? A. Its image. B. The safety and well-being of anyone in the facility. C. The goals and mission of the entity employing the security services. D. Cost-effectiveness. - ✔✔✔ Correct Answer > B. The safety and well-being of anyone in the facility. Which of the following are skills a security professional should have and use at all times? A. Good observation skills. B. good communication skills. C. Tolerance. D. All of the above. - ✔✔✔ Correct Answer > D. All of the above Why are vendors potentially a high security risk to a healthcare facility?
Which of the following does NOT help the security uniform communicate an appropriate message to the public? A. Clean uniform. B. Wearing the uniform shirt outside of the trousers. C. Well cared for uniform. D. Shined footwear. - ✔✔✔ Correct Answer > B. Wearing the uniform shirt outside of the trousers. Which of the following is NOT an example of undesirable behavior and demeanor in a security officer? A. Bad attitude. B. Dishonesty. C. Impoliteness. D. Confidence. - ✔✔✔ Correct Answer > D. Confidence. What is the relationship between employees and management sometimes called? A. Employee relations. B. Confidentiality. C. Family interaction. D. Tense conversation. - ✔✔✔ Correct Answer > A. Employee relations
Which of the following may union members NOT do during picketing? A. Carry signs. B. Protest management decisions. C. Block entrances to the building. D. Congregate outside the facility. - ✔✔✔ Correct Answer > C. Block entrances to the building. Which of the following is NOT a true statement about customers' perceptions of their experience? A. Interaction is subject to personal interpretation. B. Interaction can only be perceived by words stated. C. Interaction is affected by body language. D. Interaction is affected by all of your actions. - ✔✔✔ Correct Answer > B. Interaction can only be perceived by words stated. Which of the following is NOT one of the three powerful, personal reasons to provide great customer service? A. More job satisfaction. B. Less stress and hassle. C. Trying to impress your supervisor. D. More job success. - ✔✔✔ Correct Answer > C. Trying to impress your supervisor.
