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A comprehensive set of sample questions and answers for iahss (international association for healthcare security and safety) supervisors. It covers a wide range of topics related to security supervision, including change management, managed care systems, organizational structures, honesty and integrity, decision-making, personnel management, task management, employee recognition, progressive discipline, authority, management styles, leadership, delegation, communication, complaint handling, stress factors, employee handbooks, listening skills, writing skills, crime prevention programs, and more. The document aims to help security supervisors prepare for their roles and responsibilities, enhance their knowledge, and develop effective leadership and management skills. The questions and answers cover both theoretical and practical aspects of security supervision, making it a valuable resource for both aspiring and experienced security supervisors in the healthcare industry.
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What always stays constant regardless of where you work? - answer Change What is the goal of managed care system? - answer To control coast Which category in the instruction's organizational chart best describes line officer's position? - answer Employees What is the most important factor in being a security supervisor? - answer Honesty and Integrity Who makes most of the critical security decisions in the organization? - answer Security Supervisor What are the two distinct sides of a supervisor's work? - answer Personnel and tasks Which of this is not a task assigned for the Supervisor? - answer Budget What is the single secret to keeping employees content? - answer Take care of the little things
Which of these is one of the most important activities that managment has in dealing with security employees? - answer Communication Which of the following is one of the benefits of recognizing employees? - answer Promotes teamwork and appreciation Which of the following principles is not consistant with progressive discipline? - answer Punitive action When administering progressive discipline a supervisor must do what? - answer Is not permitted to repeat steps Which of the following describes the two basic categories of authority? - answer Formal and Informal The chain of command is often described by which term? - answer Unbroken line of authority Teh security profession has a tendency toward which style of management? - answer Authoritarian Which of the following is not a trait of a successful supervisor? - answer Span and control What is the difference between managers and leaders? - answer Leaders do the right thing
What type of questions should you use to gather information? - answer Open -ended Which of the following is not a core condition of effective communications? - answer Free of distraction The first part of organization writing is what? - answer Formatting Which of the following is not an advantage of e-mail? - answer More of an interruption than a phone call Why are crime prevention programs important? - answer All of the baove Which of the following is not a tool used in indentifying program topics and developing safety tips? - answer Analyzing incident reports Which of these is not an example of a problem oriented program?
Which of the following is not an example of structure learning? - answer Watching a mentor progressive discipline is used to - answer modify behavior The Judicial system,s function is to - answer interpret and apply the law to the unique facts involved in the variety of disputes which arise Most of a supervisor's responsibilities fall into two categories - answer personnel matters and tasks The greatest single indicator of a supervisor,s performance is their ability to create - answer constructive change Which is not a responsibility of the security services leader? - answer spokesperson for the hospital with media Managing uncooperative patients exposes you and your staff to infection from - answer blood and body fluids Supervisors are considered part of middle management linking - answer employees to upper administration Which of the following is not a strategy that promotes job advancement? - answer Participating management
The main reason that training should be implemented would be - answer higher levels of competency and professionalism The most effective benefit of a crime prevention program is to enhance - answer value to the organization