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IFMA CFM Study Guide Exam1 Questions and
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You have been asked to recommend a workplace technology that will best mitigate the risk of operational downtime. What technology will you recommend? D. Computer Aided Facility Management System (CAFM) C. Incident Management System (IMS) A. Technical Support System (TSS) B. Building Automation System (BAS) - Answer- D. Computer Aided Facility Management System (CAFM)
A large vegetated courtyard in the center of a U-shaped building has a sub-grade drainage system with multiple inlets spread evenly across the area. The inlets frequently fill with leaves, grass clippings, and other debris. Rainwater has been overflowing into the central lobby and first floor tenant spaces adjacent to the courtyard during recent storms. How should you address the problem? D. Remove deciduous trees from around the courtyard and replace them with coniferous trees and other decorative vegetation. B. Schedule regular maintenance of the courtyard drain inlets to monitor their condition and clean debris. A. Direct the landscape crews to blow leaves, grass clippings and other debris toward adjacent properties so the inlet drains will not plug so quickly. C. Disable and permanently fill the drain lines and rely on surface drainage to remove water from the courtyard. - Answer- B. Schedule regular maintenance of the courtyard drain inlets to monitor their condition and clean debris.
What is the first course of action that should be taken when you have identified a contractor's difficulty to perform on a contract? B. Seek the advice of senior management and corporate legal counsel. A. Line up another contractor to take over project work. C. Speak to the contractor about your concern and discuss possible remedies. D. Prepare to take immediate legal action to avoid unnecessary delays. - Answer- C. Speak to the contractor about your concern and discuss possible remedies.
Which of the following is the MOST critical risk in an organization? C. business interruption A. property damage B. occupant safety D. environment damage - Answer- B. occupant safety
You manage a corporate office facility. The occupants are top management and their staff. In addition to the regular routines of housekeeping, maintenance, etc., many requests are made from the CEO's office to the janitorial service personnel. How should you prioritize responses to requests? A. Those that relate to safety are handled first. D. Ask top management for their recommendation. C. First-in are first-out. B. Those that satisfy upper management are done first. - Answer- A. Those that relate to safety are handled first.
You are in a five-year planning meeting with corporate executives. The lobby receptionist has just notified you that the local fire official has made an unscheduled visit to inspect the facility. He wishes to speak with you about a serious safety problem. Which of the following is the MOST appropriate first action? D. Ask the official to return at a later date. A. Ask the maintenance supervisor to meet with the official. B. Get the official's phone number and call as soon as possible. C. Excuse yourself from the meeting to meet with the official. - Answer- A. Ask the maintenance supervisor to meet with the official.
A project manager is most likely to collaborate with which of the following to develop specific internal occupancy requirements? D. a facility manager B. an engineering firm C. a real estate broker A. a building appraiser - Answer- D. a facility manager
You are the Facility Manager for a national construction trade association. The association's strategic plan anticipates the need to build a new training center on your campus within five years. The new training center is a strategic part of the trade association's ability to meet an expected increase in workforce demand. However, a temporary recession has decreased demand for training and reduced revenues. The association board asks you to revise the master plan to maximize the cost effectiveness of building the training center. What revisions could you recommend to the board that would decrease risk and keep the organization's long-term strategy strong? C. Purchase an existing property off-campus and build out the space to create the new training center and require staff to operate the training center from their current offices. B. Relocate the new training center off campus to a less expensive construction site an
- Answer- D. Build the new center. Temporarily reconfigure some training rooms as office spaces. Lease these office spaces to produce offsetting revenues until the training demand increases.
ABC FM Limited has an existing service level agreement with Prime Offices Limited for a range of facility management services. There is an ongoing dispute between ABC FM Limited and Prime Offices Limited regarding the quality of the services being delivered. How would you advise the parties to resolve their dispute?
C. Involve the local community in identifying in a discussion of ways to build more ecologically sound supply chain transportation and storage. D. Meet with current providers to discuss the new program. Request their commitment to it. Replace any providers who will not commit to the program. - Answer- B. Put out a request for proposal (RFP) to current and potential new suppliers willing to meet your organization's sustainability goals.
You are the facility manager for a large corporate headquarters facility. The building was built 15 years ago. Maintenance and repair funds have never been adequate. You have negotiated with senior management for large capital budget for the upcoming year. What should you target first with these new funds? A. Deferred maintenance D. Energy improvements C. Painting and aesthetic improvements B. Carpet repairs - Answer- A. Deferred maintenance
Classifying the seriousness of a conflict involves weighing which of the following factors? B. personality traits of the parties involved and the impact to the business C. negotiating skills of the facility manager leader and positions of the parties involved D. potential for litigation and health and safety of the parties involved A. intensity level of the conflict and difficulty level of the resolution - Answer- A. intensity level of the conflict and difficulty level of the resolution
A senior manager has relocated file cabinets into an aisle-way on an open-plan floor. The cabinets reduce the aisle width such that it is no longer code compliant. The arrangement is consistent with other areas within the space, but the other aisles are wider. What action should you take? A. No action is needed. The manager is responsible. C. Relocate the files immediately to a temporary location. D. Notify the vice president of the department of the manager's action. B. Explore long-term solutions that are not potential hazards. - Answer- C. Relocate the files immediately to a temporary location.
It is a weekend, and your building is lightly occupied. You are the sole decision-maker regarding your facility on weekends. Domestic water service to the modern high-rise building has been cut off. Repairs will take more than an hour. What is the primary reason to call for an evacuation of the facility? C. The A/C system will not function. D. Codes and regulations require it. A. The sprinkler system will not work. B. Restrooms will not function. - Answer- A. The sprinkler system will not work.
What is the advantage of structuring the Facility Management group based on a functional model? A. Supports multiple simultaneous projects most effectively.
C. Reduces the risk of overspecialization for each staff member. B. Creates cross-training opportunities for all staff members. D. Provides a clear chain of command across the organization. - Answer- D. Provides a clear chain of command across the organization.
Which of the following is a reason to consider a real estate sale-leaseback option? D. It increases the company's tax burden. B. Lease payments are not tax deductible. A. It raises funds for up to 100% of the property value. C. Property is sold to a holding company to lease out in the market. - Answer- A. It raises funds for up to 100% of the property value.
You are requiring fixed price bids for a project. In comparing bids, what is the most important aspect to consider? A. bid price C. availability and size of work force D. contractor understanding project scope and requirements B. insurance coverage and performance bonds - Answer- D. contractor understanding project scope and requirements
Your new CAFM system requires a thorough inventory of assets. Assume you want to begin inventorying assets, but your budget will not allow a comprehensive effort. What would provide the largest return on your investment? C. Inventory large investment items first D. Inventory corporate assets A. Inventory using bar code technology B. Inventory moveable items - Answer- C. Inventory large investment items first
You are the Facility Manager and are responsible for overseeing a forty-six-floor hotel. In response to new safety regulations you are required to refurbish your elevators. Working closely with an engineering company, you identify a solution that not only meets all regulatory requirements but also saves energy resulting in an attractive pay- back period for the estimated $1.5 million project investment. Your project will launch in two weeks and you are developing your communications plan and related communications material. Which are the most important stakeholder groups to inform prior to launching this project? C. You should inform all front-line hotel staff and hotel visitors and guests to minimize disruption caused by the project. A. Given the large investment, you should inform the CFO and all senior management just prior to launching this project. D. You should inform the body that regulates elevators to ensure - Answer- C. You should inform all front-line hotel staff and hotel visitors and guests to minimize disruption caused by the project.
Why is it important to know how much office space will be needed for primary and secondary circulation?
D. delegating A. collaborating - Answer- A. collaborating
Which of the following is the best option for a facility manager to improve the outcome of a consultant's performance? C. Construct a performance-based contract. D. Insist the consultant use an approval process. B. Provide constant documentation of the consultant's work. A. Select a competent consultant based on reference checks of previous work. - Answer- C. Construct a performance-based contract.
When disasters disrupt operations, the entire organization must restore operations as quickly as possible. In order to restore operations as soon as possible, a back-up facility must be used when the main facilities and operations functions D. are deemed uninhabitable by your local emergency authority. B. can no longer meet your business functions and be on line. A. are damaged beyond economic repair. C. are off line longer than it takes to bring your back-up site on line. - Answer- D. are deemed uninhabitable by your local emergency authority.
A manager who gives their employee authority to make decisions and take action without prior approval is practicing which of the following? A. delegation B. employee involvement C. empowerment D. change management - Answer- C. empowerment
You noticed that employees in multiple departments are increasingly taking advantage of remote working opportunities. Several cubicles are empty multiple days of each week, and several others are rarely occupied. Senior management is concerned about the rising energy costs to maintain unoccupied spaces and has requested some options to address the unused space while still accommodating employee work station requirements. What is the best bottom-line cost reduction option you could propose to senior management? C. Coordinate a more condensed period for core occupant hours and limit energy use outside of the designated core hours. A. Decrease the footprint allocated to each department and propose sub-leasing unused space. B. Implement a space management plan that groups occupants by building use patterns. D. Integrate smart building systems that detect and monitor occupancy and adjust energy use to accommodate the occu - Answer- A. Decrease the footprint allocated to each department and propose sub-leasing unused space.
Which of the following is the systematic approach to using and reusing materials more productively over their entire life cycle?
B. recycling D. Corporate Social Responsibility (CSR) A. waste management C. Sustainable material management - Answer- C. Sustainable material management
Which of the following tactics can the facility manager utilize to build a better culture of safety among employees when planning facility strategies? D. Assess facility needs and gain alignment with the CEO's visions. B. Reference all applicable building codes. A. Include representatives from those groups directly affected. C. Take direction from the company's Environmental Health and Safety leadership team. - Answer- A. Include representatives from those groups directly affected.
Which of the following methods should an organization use to confirm its mission, goals, objectives, procedures, and resources are effectively and efficiently executed? A. facilities agreement D. organizational audit B. control procedures C. test indicators - Answer- D. organizational audit
You are charged with selecting a new high-energy efficient chiller. There are two CFC chillers currently providing the necessary cooling for the building. What are two important sustainability factors to consider in deciding on your next chiller? D. Replace only one of the two systems and keep the other chiller for back up. A. A chiller that will not use CFCs and uses less energy. B. A chiller with low ozone depletion and global warming potential. C. Replace both chillers and choose another refrigerant. - Answer- A. A chiller that will not use CFCs and uses less energy.
Each year, you are responsible for creating an operating budget for your company's and the client's funding. Currently you provide full management services for a client site, except the client's core business. Your contract requires that you provide certain services at your own expense and manage the client's funding for the other services. What is the primary reason your client is comparing actual financial performance to a budget? A. To see how well you understand how to manage their company's business and the client's funds D. To reduce materials expense and reduce overtime until you are back on budget B. To check on your forecasting techniques and to revise budgets, goals and plans C. To identify items that are more expensive than last year and reduce purchases - Answer- B. To check on your forecasting techniques and to revise budgets, goals and plans
What is your primary concern when reviewing an operating expense statement from your landlord for Common Area Charges (CAM)? A. Expenses are documented according to the terms of the lease and add up correctly.
Which of the following is an advantage to senior level managers when creating top- down budgets? D. better control over decisions A. increased employee acceptance C. increased employee motivation B. more realistic goals are set - Answer- D. better control over decisions
In selling a facility manager's strategy, budget, and operational arguments to management, the facility manager MUST construct their presentation using C. financial metrics. B. outstanding graphics. A. language attuned to management. D. business successes. - Answer- A. language attuned to management.
You are assigned to evaluate four buildings for your organization to determine the lowest cost option for leasing. Building #1 has 3,000 sq. ft. with rent of $20.00/sq. ft. Building #2 has 10,000 sq. ft. with rent of $19.50/sq. ft. Building #3 has 7,000 sq. ft. with rent of $19.50/sq. ft. Building #4 has 9,000 sq. ft. with rent of $22.00/sq. ft. Why is it important to understand the cost associated with each option? A. So that a budget can be prepared C. To minimize unforeseen expenses and avoid other costs B. So that monthly rent can be paid D. To be familiar with alternate solutions in case the requirement changes - Answer- C. To minimize unforeseen expenses and avoid other costs
The acronym LEED stands for which of the following?
A. Leading Environmental Equivalent Discipline D. Leadership in Energy and Environmental Design C. Lasting Environmental Enhancement Decisions B. Leadership in Eco-Friendly Engineered Domiciles - Answer- D. Leadership in Energy and Environmental Design
As the Facility Manager, you coordinate with each stakeholder in an emergency. First, you facilitate the identification of agreed-upon goals. Then you persuade stakeholders to accept responsibility for specific performance objectives. What does this identification of goals and responsibility accomplish for the plan?
B. Allows you to record program progress and accomplishments C. Allows you to assign program progress and accomplishments A. Allows you to assess program progress and accomplishments D. Allows you to develop programs and measure results and accomplishments - Answer- D. Allows you to develop programs and measure results and accomplishments
Which of the following are advantages of leasing as opposed to owning real estate?
C. flexibility and lower initial capital investment B. increased control and appreciation of capital investment D. greater initial investment and hedge against inflation A. predictable cash flow and greater long-term control - Answer- C. flexibility and lower initial capital investment
As part of its continual improvement program, XYZ FM Limited embarked on a benchmarking exercise with a view to implementing best value practices at all its managed facilities. XYZ FM Limited provided its janitorial contractor, Best Janitors Limited, with a menu of best value practices that should be implemented as soon as possible.How should Best Janitors Limited go about implementing the best value practices?
C. Inform XYZ FM Limited that the best value practices are outside the contract scope. B. Request more money from XYZ FM Limited for implementing best value practices. A. Evaluate the implications of adopting the best value practices. D. Implement the best value practices and invoice XYZ FM Limited for additional services. - Answer- A. Evaluate the implications of adopting the best value practices.
An effective leader does which of the following?
B. Takes credit for the work of their organization. A. Creates an environment where all feel valued. C. Refers to their staff as a resource. D. Ensures their opinion is the 'right' one. - Answer- A. Creates an environment where all feel valued.
While removing an old underground storage tank that serviced a now abandoned generator, you discover that the soil is contaminated with diesel fuel. What action should be taken?
B. Notify the appropriate regulatory agency if applicable and acquire the services of a certified/licensed brownfield contractor to remediate. D. Replace the underground storage tank with a concrete storage tank that includes a leak detection system to ensure future contamination is avoided. C. Designate the area as a brownfield and discontinue plans for future building improvements that might disturb that area. A. Complete the storage tank removal and backfill the hole with clean soil. - Answer- B. Notify the appropriate regulatory agency if applicable and acquire the services of a certified/licensed brownfield contractor to remediate.
As the Facility Manager you are developing a high visibility project. What task is necessary to ensure the successful completion of the project?
A. Have the asbestos removed by staff who are experienced in renovation of older properties. D. Require your staff to use equipment specified for the removal of hazardous products. C. Hire a licensed abatement contractor. B. Ensure your staff dispose the asbestos in sealed bags to prevent leakage. - Answer- C. Hire a licensed abatement contractor.
Your company is producing a new product and the present facility could be used if it underwent extensive renovation. Your other options are to build or lease at another location. What would be the most important factor in exercising your decision?
A. Results of the financial analysis D. Location of employee homes C. Tax incentives for moving to another location B. Locations of other sites - Answer- A. Results of the financial analysis
You have met with the building architect to discuss rapidly renewable materials for the renovation of your building. Occupants have expressed concerns about what type of floor coverings would be considered rapidly renewable. What types of examples would you expect the architect to show as the proposed rapidly renewable materials? B. Cork, linoleum and stone flooring examples A. Bamboo, cork, and linoleum flooring examples D. Stone, bamboo and cork flooring samples C. Bamboo, wool and granite flooring examples - Answer- A. Bamboo, cork, and linoleum flooring examples
Your company has received several security threats over the past several hours. You have been instructed to increase security and to inspect all items brought into the facility. Of immediate concern to you is the large amount of public traffic in and out of the building. What should you do first? B. Send a memo to all employees to announce threats, state the company takes them very seriously, and ask for their cooperation. D. Instruct all department heads to screen visitors. C. Immediately close the building to non-employees and inspect all parcels and personal items employees bring in. A. Install metal detectors and scanners like those in airports. - Answer- C. Immediately close the building to non-employees and inspect all parcels and personal items employees bring in.
Which of the following refers to the number of years forecasted to recover an investment? D. payback period C. investment period A. return period B. forecasted period - Answer- D. payback period
A business continuity plan is developed in cooperation with other functional representatives and required experts. What are the three most valuable experts you would want involved in the development of your plan? D. fire marshal, local law enforcement, and utility providers C. utility providers, local law enforcement, and insurers A. fire marshal, security companies, and other companies B. emergency responders, security companies, and insurers - Answer- D. fire marshal, local law enforcement, and utility providers
You recently took control of a newly-constructed facility with Building Information Modeling (BIM). Overnight, a leak was detected in the ceiling of the third floor, multi- function room. Ceiling tiles fell out. Water spilled on the floor causing damage. What information can be gleaned from BIM to address this issue? C. Location of all water lines D. Type and style of valves installed on water lines A. Flow rate B. Time water line and valve was installed - Answer- C. Location of all water lines
The managed building portfolio has grown and now includes several buildingsthat were built in the 1970s which received only critical maintenance. What analysis tool would be BEST used to prioritize future facility maintenance with limited available funding? B. age exploration analysis D corrective maintenance analysis C. facility condition assessment A. root cause analysis - Answer- C. facility condition assessment
You have been asked to isolate a department dealing with sensitive information from high traffic areas at the Corporate Headquarters office building. After reviewing affected departments' needs, a consultant has recommended moving them to another floor, reconfiguring modular work stations and relocating two smaller departments. What is your first consideration in reacting to the recommendation? C. Consider any viable alternative plans. D. Evaluate whether the relocation is consistent with the facility master plan. A. Present the impact of the recommendation to affected managers. B. Develop a space plan considering each department's needs. - Answer- A. Present the impact of the recommendation to affected managers.
Major or long-term purchases are typically funded by which of the following budget types? D. charge-back B. operating C. administrative A. capital - Answer- A. capital
Your facility management company has been asked to increase janitorial services at an existing client's campus by one day a week in some areas. Your vice president has
A. provisions to increase available capital investment during economic contraction C. provisions for early lease terminations for financially unstable tenants B. provisions for subleasing or selling portions of the property during economic contraction D. provisions for property expansion that increase revenues during economic contraction - Answer- B. provisions for subleasing or selling portions of the property during economic contraction
In developing a sound strategic plan for a building automation system into the facility management work processes of an organization, there are many factors that must be taken into consideration. Of the four factors listed below, which should be dealt with first to assure successful implementation? C. commitment of adequate FM and information technology resources that will be necessary to complete the project B. ability to integrate FM automation into the framework of the overall organizational technology plan D. completion of a comprehensive needs analysis that demonstrates the potential advantages of automation for this organization A. sophistication level of the facility department staff toward automated systems - Answer- B. ability to integrate FM automation into the framework of the overall organizational technology plan
Your lead mechanical technician has reported that one of the three rooftop HVAC units on your company's data center is likely to fail within the next six months. There are four possible replacement units that he has evaluated. All the units have comparable reliability and performance. Using a 5-year planning horizon, which unit should be purchased? A. Unit A because it can be on site quickest and has a useful life over 5 years. B. Unit B because it has the lowest initial cost of the unit. D. Unit D because it is the highest quality system for this mission-critical facility. C. Unit C because it has the fastest delivery/efficient annual operating cost/longest expected life combination. - Answer- C. Unit C because it has the fastest delivery/efficient annual operating cost/longest expected life combination.
Which of the following is LEAST effective as a motivational tool? A. disciplinary deterrents C. career development D. recognition B. monetary incentives - Answer- A. disciplinary deterrents
Which of the following is the greatest advantage of FM industry benchmarking? B. Determine improvement opportunities in facility operations. C. Develop realistic budgets. A. Cost comparisons with other facilities. D. Evaluate staffing and workload needs. - Answer- B. Determine improvement opportunities in facility operations.
Project objectives divided into manageable components of the work package are known as the C. lessons learned. A. work breakdown structure. D. risk factors. B. project charter. - Answer- A. work breakdown structure.
What is the key to managing a successful facility management project? D. stakeholders agree to success criteria B. no injuries resulting in lost days of work A. cost at budget and schedule at plan C. project fully meets project scope - Answer- D. stakeholders agree to success criteria
A facilities manager is invited to a new employee orientation to give new employees an overview of the recycling policy, smoking policy, and fire drill procedures. Which of the following types of communication should the facility manager plan to use during the orientation? D. Informal communication because the information is not being presented by a member from the c-suite. C. Formal communication because the information is complex. A. Informal communication because the meeting is laid back and the material is not a high priority to the c-suite. B. Formal communication because the material discussed is about policy directives and procedures. - Answer- B. Formal communication because the material discussed is about policy directives and procedures.
What tool is best suited to limit project delays? C. A time clock, to ensure that each employee is working their scheduled hours D. A large wall calendar in a prominent location that lists employee's daily responsibilities B. A GANTT chart that lists tasks and timelines for each project A. Scheduling software that coordinates multiple activities - Answer- A. Scheduling software that coordinates multiple activities
You receive numerous complaints from occupants in a facility about technology "dead zones" within certain areas of the campus. The complaints indicate that wireless connections fail when in a specific area of the facility. What additional information do you require in order to successfully address this issue? A. Wireless frequencies affected C. Wireless repeater locations D. Time of day outages occur B. Mobile phone service provider - Answer- C. Wireless repeater locations
You are directed to develop a new corporation's master real estate plan. What are two key practices you should implement early in the process of developing the plan?
D. Change the parking lot to pervious and plant trees. A. Build rain gardens. B. Stop irrigation during storms. C. Install a variety of plantings on site. - Answer- A. Build rain gardens.
When comparing the Life-Cycle Cost (LCC), what are the three basic financial analysis tools employed to convert annual cash flows into numbers suitable for comparison? A. present value, average annual cost, and internal rate of return D. present value, accelerated depreciation, and benefit-cost ratio B. escalating cost, internal rate of return, and accelerated depreciation C. benefit-cost ratio, average annual cost, and escalating cost - Answer- A. present value, average annual cost, and internal rate of return
The goal of the Americans with Disabilities Act is to D. give potential employees the right to apply and be considered for all jobs regardless of their disability. C. allow employers to be eligible for reimbursement for any adjustments made for hiring or retaining employees with physical disabilities. B. make sure that no qualified person with any kind of disability is turned down for a job or a promotion or refused entry to a public access area. A. allow access, under any circumstances, to all employees and visitors. - Answer- B. make sure that no qualified person with any kind of disability is turned down for a job or a promotion or refused entry to a public access area.
A manufacturing plant building adjacent to your building is using solar photovoltaic panels on their site. The facility plant manager at this site has offered to sell renewable energy certificates (REC) to your company. Given this scenario, why would you decide to purchase the REC? B. The REC documents will be used to trade for other sources of energy. A. Your building will be supplied with a less expensive energy source. C. Buying RECs is one of your company's Corporate Social Responsibility goals. D. One of your company's goals is to reduce carbon emissions. - Answer- A. Your
building will be supplied with a less expensive energy source.
