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IFSM 300 Exam Question with A+
Certified Answers.
Of the following, which factor is least crucial to the ability of a company to maintain its competitive position? - ✅
A. emerging new technologies that create new products or create efficiencies B. patent infringements C. employees' benefits D. new international markets
Answer: C
Which of the following is defined as a series of activities undertaken by the company to product a product or service? - ✅
A. business processes B. value chain C. strategic direction D. competitive advantage
Answer:B
Which of the following statements are true of Decision Support Systems (DSS)? (select all that apply) - ✅
A. a decision support system (DSS) is an information system built to help an organization make a specific decision or set of decisions. B. DSSs are used only at the executive level and are used to make all strategic decisions C. DSSs are designed to take inputs regarding a known (or partially-known) decision-making process and provide the information necessary to make a decision. D. DSSs can exist at different levels of decision-making with the organization, from the CEO to the first-level managers.
Answer: A, C, D
Which of the following groups of variables are all direct variables? - ✅
A. customers, suppliers, government regulations, technology B. suppliers, time, politics, owners C. supplier, customers, employees, location D. employees, location, technology, organizational components
Answer: C
Strategic issues related to business processes and the value chain are addressed at which organizational level? - ✅
a. corporate level b. business unit level
Answer: B
T or F: According to Michael Porter, the Internet has the effect of lowering overall profitability. - ✅True
A strategic information system is one that attempts to do one or more of the following: (select all that apply) - ✅
A. help an organization focus on a specific market segment B. deliver a product or a service at lower cost C. enable innovation D. deliver a product or service that is differentiated
Answer: all of the above
T or F: The data show that IT has reduced the differences among companies. - ✅False
T or F: An IT plan should be developed before a strategic business plan so that management will know what they can plan based on available systems. - ✅False
Which of the following flow chart symbols is used to represent a step or action which is taken in the process? - ✅
A. Rectangle
B. Diamond C. Circle
Answer: A. Rectangle
Which of the following best defines a process? - ✅
A. a series of events to get something done B. steps a worker follows to complete a task C. a series of tasks that are completed in order to accomplish a goal D. a strategic objective
Answer: C.
Which of the following are true about an Enterprise Resource Planning (ERP) System? (Select all that apply) - ✅
A. it has a centralized database B. it can be used to run an entire company C. it is a software application D. it has best practices built in
Answer: A, B, C, D
Answer: B
Which of the following flow chart symbols is used to represent a decision point in the process? - ✅
A. rectangle B. diamond C. circle
Answer: B
How often should the IT plan be changed? - ✅
A. every five years B. monthly C. typically, every 3 to 5 years--or sooner, if business conditions warrant it. D. never--an IT plan, once in place, does not change
Answer: C
E-bay is an example of which e-commerce model? - ✅
A. B2C B. C2B C. C2C D. C2B
Answer: C
Which of the following flow chart symbols is used to represent a point at which of the flowchart connects with another process? - ✅
A. rectangle B. diamond C. circle
Answer: C
Servicing customers and collaborating with business partners are characteristics of which of the following? - ✅
A. e-business B. e-commerce C. business to business and consumer D. e-collaboration
Answer: A
Which of the following are true regarding a business model? (select all that apply) - ✅
A. it is the organization of product, service and information flows B. it is the source of revenue
Which of the following is defined as fully understanding the goals of a process and then dramatically redesigning it from the ground up to the achieve dramatic improvements in productivity and quality? - ✅
A. business process re-design B. business process management C. business process reengineering D. business process improvement
Answer: C
Which of the following statements about the infrastructure deployed by a company is correct? - ✅The infrastructure deployed by a company will change as business requirements and technology change.
Which of the following are major components of the Enterprise Architecture? (Select all that apply) - ✅Application Architecture
Information Architecture
Technical Architecture
True or false: The characteristic that allows an application to operate successfully by communicating and exchanging information with other external systems written and run by external parties is called interoperability. - ✅True
True or false: A digital device processes electronic signals that represent either a one ("on") or a zero ("off"). - ✅True
Which of the following is not considered part of the IT infrastructure? - ✅Electrical network
Which of the following is established when an organization sets up internal web pages to provide information about the organization to the employees? - ✅Intranet
Which of the following statements are true regarding software? (select all that apply) - ✅
A)Software is the set of instructions that tell the hardware what to do. B)Software is created through the process of programming. C)Without software, the hardware would not be functional. D)Software can be broadly divided into two categories: operating systems and application software.
Answer: All apply
Which of the following cloud computing models allows users to develop applications rapidly and at a low cost? - ✅PaaS
Which of the following is the most important part of an IT infrastructure? - ✅
A) hardware
Which of the following are advantages of cloud computing? (select all that apply) - ✅A)Services can be leased for a limited time on an as-needed basis.
B)No software to install or upgrades to maintain.
C)Can scale to a large number of users easily.
D)More secure than locally managed applications
Answer: A, B, & C
Who should support or maintain the IT infrastructure? - ✅The most efficient mix of people based on the criticality of the infrastructure component
True or false: The characteristic that allows a system to handle an increase in volume of data or users is called scalability. - ✅True
Which of the following is a technology that takes an Internet signal and converts it into radio waves? - ✅Wi-Fi
True or false: The terms "Internet" and "world wide web" are interchangeable. - ✅False
True or false: When you purchase software and install it on your computer, you own that software. - ✅False
True or false: Twitter, YouTube, Flickr, and Facebook all became possible with the advent of Web 3.0. - ✅False
Which of the following cloud computing models offers users the most flexibility and control? - ✅laaS
Which level of management is concerned with updating inventory, scheduling production, and coordinating shipping? - ✅Operational managers
Which of the following is used to ensure that the person accessing a system is, indeed, who they present themselves to be? - ✅Authentication
Which of the following is one of the most common ways thieves steal corporate information? - ✅stealing employee laptops while employees are traveling
True or false: A relational database is one in which every data item is related to every other data item. - ✅False
Which of the following make up the security triad? - ✅Confidentiality, Integrity, Availability
True or false: For simple uses, a spreadsheet can substitute for a database quite well. - ✅True
B. the potential damage to the company' reputation if the data is stolen D. the customers' expectation that their data will be protected
Correct Response
C. the users' need to effectively access and use these resources
Which of the following is the process of formalizing the capture, indexing, and storing of the company's knowledge in order to benefit from the experiences and insights that the company has captured during its existence? - ✅
A. Knowledge warehousing. B. Corporate knowledge history. D. None of the above.
Correct Answer
C. Knowledge management.
Which of the following should be included in a good backup plan? (select all that apply) - ✅
A) a full inventory of all of the information that needs to be backed up B) Regular backups of all data C) Offsite storage of backup data sets D) Test of data restoration
Answer: All apply
Which of the following is the process of analyzing data to find previously unknown trends, patterns, and associations in order to make decisions? - ✅
A. Data processing. B. Data mining. C. Data warehousing. D. Data marketing.
Answer: C. Data Mining
Which of the following are true of a data warehouse? (select all that apply) - ✅
A) The data is time-stamped for comparison over time. B)The data is standardized. C)The data is operational and is used for day-to-day transactions. D) It is a database.
Answer: A, B, & D
Which level of management is concerned with profitability and market share? - ✅Strategic managers.
A) the financial strength of the software supplier B) availability of maintenance C) availability of support and training D) who owns the source code
Answer: All apply
True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system. - ✅False
Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply) - ✅
A) the processes are clear B) the processes are differentiated from each other C) the goals have owners identified D) goals are shared among all the processes
Answer: A, B, & C
Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs? - ✅Systems Analyst
Of the following, which 2 characteristics are most important for a chief information officer (CIO)? (select 2) - ✅
A) strong technical understanding B) knowledge of the business C) good management skills D) knowledge of emerging technologies
Answer: B & C
Which of the following are true about CRM systems? (select all that apply) - ✅
A to be successful, top levels of the organization must be involved B) all ERPs come with effective CRM components C) CRMs and ERPs have different roles for a company and should not be included in one system D)CRMs should be fully integrated with ERPs
Answer: A & D
Which of the following is responsible for keeping IT projects on time and on budget? - ✅The project manager
Which of the following is the group of users that are the first individuals to adopt a new technology? - ✅Innovators
