FINAL PROJECT
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Introduction to Computer
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Managed Network Services and End User Computing: Benefits, Advantages, and Best Practices, Slides of Computer Science
An overview of managed network services and end user computing, including their definitions, history, advantages, benefits, and best practices. Topics covered include the role of end user IS services, helpdesks, end-user development, and managing EUC as part of an IS strategy.
Typology: Slides
2020/2021
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FINAL PROJECT
PRESENTATION
Introduction to Computer
END USER COMPUTING- PROVIDING END USING SERVICES
End User IS Service End user Training Desktop Architecture and Customization Desktop Services
Role of End User IS Service
Provide a help desk service
Achieve standardization of software
Ensure network efficiency
Provide training
Deliver services to end users cost-effectively
BENEFITS OF MANAGING NETWORK SERVICES Provides scalable and reliable IT solutions with the ability to extend them along with the developing market. Improving the company’s connectivity through the selection of the best network architecture impacts employee productivity and performance growth and lowers communication costs. Focus on its core activities and entrust high-class professionals with the development and maintenance of local area networks.
End User Computing Definition
End-user computing (EUC) refers to computer systems and
platforms that help non-programmers create applications. However,
there’s tons more to EUC and its related technology, virtual
desktop infrastructure (VDI), which essentially hosts desktop
environments on a central server. It’s considered a sort of desktop
virtualization.
Objective
The objective is to identify all the key applications or databases that
are critical to daily
operations and combine those into the same optimized platform as
the desktops.
IT Helpdesk Helpdesk
A help desk, in the context of IT, is a department inside an
organization that is responsible for answering the technical
questions of its users.
Definition :
Helpdesk Setup
- (^) Incident Management
- (^) Problem Management
- (^) Request Management
- (^) Mobile Agent
- (^) Agent Workspace
- (^) Employee Service Center
- (^) Responsibilities of Help desk
- (^) Capturing and recording
- (^) Allocating and routing issues
- (^) Managing and reporting
- (^) Facilitating self-service
Managing EUC as Part of IS Strategy Role of IS Manager
Setting’s the organization’s IS strategies covering issues such as
integration with business strategy, investment level and whether
services are centralized or decentralized and ensuring that the
company follows ethical or legal codes for health and safety and
data protection.
Five Keys to Managing EUC Take Stock Analyze Data Establish Data Protection Standards Bring EUC to IT Draft Policies
Two Factors needed to be Managed
- (^) The rate of expansion
- (^) The level of control 50%