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ISOM 645 CH 1-13 EXAM WITH COMPLETE
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ISOM 645 Ch 1-
The authors identify three forces that combine to mandate the use of teams to solve problems. Identify the force that the authors did not name. - ANSWER Evolution of worldwide competitive markets for the production and consumption of goods and services
When done properly, project management begins with __________. - ANSWER the initial concept for the project
A common negative aspect of implementing PM is: - ANSWER greater organizational complexity.
What is a "quasi-project"? - ANSWER A situation in which all of the three primary project objectives are ill-defined
__________ is a subset of a project consisting of work packages. - ANSWER Task
The attributes that characterize a project are __________. - ANSWER resources, uniqueness, conflict, interdependencies, one-time occurrence, and finite duration,
The production of weekly employment reports or the delivery of mail could be considered a(n) - ANSWER non-project
As sub-elements of a task, these __________ need to be accomplished to achieve the
objectives of the task. - ANSWER work packages
A project that involves global teams with team members operating in different physical geographic locations and different time zones. - ANSWER Virtual project
Projects are bound by the three objectives of scope, time, and cost. These are collectively referred to as the _______________________. - ANSWER Triple Constraint
The conventional project life cycle can be described as a pattern characterized by ____________. - ANSWER slow-rapid-slow progress
According to the PMBOK Guidebook, a __________ is a temporary endeavor undertaken to create a unique product or service. - ANSWER project
According to the authors, the prime objectives of project management are - ANSWER scope, cost, time
A universal characteristic of all projects is that projects are: - ANSWER unique.
The "stretched-S" pattern observed during the project life cycle, for the most part, is a result of the _________. - ANSWER changing levels of resources used during successive stages of the project life cycle
The "Triple Constraint" is also referred to as ________________. - ANSWER Iron Triangle
Who, according to the authors, has played a significant role in the development of techniques for project management? - ANSWER The military
The project to construct a highway is unique because __________. - ANSWER the characteristics of terrain will be different for different segments.
others, are known as __________. - ANSWER interdependencies
__________ decreases as the project moves toward completion. - ANSWER Uncertainty
Earned value is based on the concept that the percentage of project completion is closely correlated with __________. - ANSWER cost or the use of resources
Project management today is: - ANSWER a flexible method for managing large or small endeavors.
Project management is __________. - ANSWER difficult even when everything goes well
The largest amount of effort applied to a project is during its __________ - ANSWER planning, scheduling, monitoring, and control
Which of the following is not one of the four dimensions of project success? - ANSWER number of people working on the project
In a conventional project life cycle, as work progresses, uncertainty about the expected outcome should __________. - ANSWER decrease
If the NPV for a project is <0, it indicates that the project will __________. - ANSWER fail to cover its required rate of return
Effective Project Portfolio Management attempts to link the organization's projects________________________. - ANSWER directly to the goals and strategy of the organization
What is the Sacred Cow model? - ANSWER Upper managementâ ™ s favorite model
The __________ is the interest rate set by an organization as the minimum acceptable rate of return for a project. - ANSWER hurdle rate
A project selection criteria that focuses on environmental and social issues is - ANSWER sustainability
Numeric project selection models generally focus on: - ANSWER profits and profitability.
If a company raises their hurdle rate, what happens to the net present value (NPV) of their projects? - ANSWER Goes down
There are two basic types of project selection models, ____________________. - ANSWER numeric and nonnumeric
Indeed, effectively executing the PM's primary role of managing trade-offs requires that the PM make trade-offs in a way that best supports the _______. - ANSWER Organization's overall strategy
Wheelwright identified four separate categories of projects. Which of the following are not one of those categories? - ANSWER Sacred cow projects
Which of the following is not a disadvantage that favors the use of weighted scoring models? - ANSWER Can handle non-numeric criteria
Scoring models are most often used to overcome this disadvantage of profitability models. - ANSWER The inability to account for multiple decision criteria.
______ is a modeling technique for emulating a process, usually conducted a considerable number of times to understand the process better and measure its outcomes under different policies. - ANSWER Simulation
processes. - ANSWER Project Management Office
The two basic types of project selection models identified in the text are ________. - ANSWER numeric and nonnumeric
Through a financial ______, an organization or individual acquires the right to do something but is not required to exercise that right. - ANSWER option
Which of the following demonstrates the quality of realism required of a project selection model? - ANSWER It reflects the multiple objectives of both the firm and its managers.
The mastery of the skills required to manage projects competently is referred to in the literature as __________. - ANSWER project management maturity
A project selected using the sacred cow model is likely to be maintained until successfully completed or until __________. - ANSWER the boss recognizes the project as a failure and terminates it
With the ______ approach model, enough funds are allocated to the project to determine if the initial assumptions concerning costs, benefits, etc. were accurate. When the funds are gone, the assumptions are reevaluated to determine what to do next. - ANSWER discovery-driven planning
The Ã...stebro study (2004) of R&D projects found that all the characteristics below were excellent predictors of project commercial success, except __________. - ANSWER managerial support
According to research by Sanchez and Robert (2010), which of the following is not a reason why strategic benefits may be difficult to appraise? - ANSWER Easy to plan for when they occur
Which of the following should not be members of the project council? - ANSWER
Accounting department
If a system is being updated due to operating necessity, the project was selected because__________. - ANSWER the system is worth saving at the estimated cost of the project
___________ is when someone takes over the project manager's job by exercising extremely close supervision over every action the project manager takes, or will actually tell the project manager precisely what to do. - ANSWER Micromanagement
Which of the following is the most important for success of the project? - ANSWER The Project Manager has support of top management
Most of the time spent by a project manager is spent __________. - ANSWER communicating
__________ result(s) when the demands made on an individual are greater than the person's ability to cope with them, particularly when the person has a high need for achievement. - ANSWER Stress
When managing a project, the project manager is responsible for __________. - ANSWER budgeting the project
The __________ is the "corporate culture" within the organization, or even within the project. - ANSWER microculture
According to the authors, three major questions face the project manager with respect to synthesizing the requirements of a project. Identify the item that is not listed as one of the three major questions. - ANSWER Who will actually do the work of the project?
The functional manager uses the __________ approach and the PM uses the __________ approach. - ANSWER analytic; systems
Which of the following is not typically recommended to be considered when hiring new team members? - ANSWER low self-esteem
Which of the following is not a phase in the Tuckman ladder? - ANSWER mourning
Resources initially budgeted for a project are frequently __________ for the task, partly because of natural optimism by the proposer about how many resources are needed. - ANSWER insufficient
The project manager's responsibility to the project and to the client is met by ensuring that the __________ of the project is preserved in spite of conflicting demands made by stakeholders. - ANSWER integrity
National culture: - ANSWER can affect projects in many ways.
Project managers must have __________, which refers to possessing enough technical abilities to direct the project. - ANSWER technical credibility
How can effective, lasting business relationships be built across different cultures? - ANSWER When disagreements occur, by meeting together in an atmosphere of trust and negotiation to resolve problems
The Project Management Institute (PMI) offers a certification for project managers. PMI offers examination for certification as __________. - ANSWER Project Management Professionals
According to the textbook, in Latin America, the __________ system leads a manager to give preference to relatives and friends when hiring. - ANSWER compadre
Which of the following is not an important characteristic for effective team members? - ANSWER Strong sense of self
Identify the attribute that is not normally associated with the job of functional manager. - ANSWER The functional manager is usually a generalist in the area being managed.
During the __________ stage of the project lifecycle, there is no significant difference in the importance that project managers place on the three goals of cost, time, and scope.
During the buildup stage of a project life cycle, __________ is the dominant goal of many project managers. - ANSWER schedule
In order to meet the demands of the job of project manager, "acquiring adequate resources, acquiring and motivating personnel, dealing with obstacles, making project goal trade-offs, maintaining a balanced outlook, and establishing a broad network of communication," the project manager must be a(n) _______________. - ANSWER highly skilled negotiator
Project manager's responsibilities are broad and fall into three separate areas. Which of the following lists the correct areas? - ANSWER To the parent organization, to the project and the client, to the members of the project team
A useful tool for accessing the level of commitment needed from stakeholders is the ____________. - ANSWER Commitment Assessment Matrix
After identifying the stakeholders, a _________should be created to maintain key information about them including contact information, their requirements and expectations, what stage in the project they have the most interest in, and so on. - ANSWER stakeholder register
If a resource conflict arises between two high-priority projects, precedence is typically given to the project with the __________. - ANSWER earliest due date
To begin managing conflict, what should happen first? - ANSWER Stakeholders
A major requirement for conflict resolution is what? - ANSWER The conflict should be settled without irreparable harm to the project's objectives.
During project build-up, the project should move from a general concept to __________. - ANSWER a highly detailed set of plans
Which of the following are not strategies people use to deal with conflict identified by Thomas and Kilmann? - ANSWER Forcing
Which categories of conflicts are most common throughout the project life cycle? - ANSWER Goals, expectations, authority, and interpersonal conflicts
The boundaries between departments or functions represent __________. - ANSWER interfaces
A(n) __________ is simply a written agreement between the PM, senior management, and the functional managers who are committing resources and/or people to the project. - ANSWER project charter
Common problems in the first stage, Project Formation, are due to: - ANSWER Confusion in general
__________ problems are comparatively rare during project phase-out because most have been solved or bypassed earlier. - ANSWER Technical
When dealing with conflict between parties, it is recommended that one __________ in order to avoid the conflict becoming interpersonal. - ANSWER define the substantive problem
No matter how carefully a project is planned, it is almost certain to be: - ANSWER changed before completion.
Which one of the following choices was not identified by the authors as one of the reasons why organizations enter into partnership arrangements with each other? - ANSWER Reducing internal conflict
One requirement for the conflict/resolution methods described is that they must allow the conflict to be settled without __________ to the project's objectives. - ANSWER irreparable harm
According to the authors, the favored technique for resolving conflict is __________. - ANSWER negotiation
The primary source of conflict in the main program and project phase-out phases is: - ANSWER time.
Contracts are legal documents that: - ANSWER may provide legal protection after problems arise.
The use of a cooperating or accommodating strategy (where you do not assert your position) is appropriate when _________________________. - ANSWER you are wrong
__________ is a method of transforming contractual relationships into a cohesive, cooperative project team with a single set of goals and established procedures for resolving disputes in a timely and effective manner. - ANSWER Project partnering
If the project manager controls when and what people do while the functional managers control who will be assigned to the project and what technology will be used, the __________ organizational form is probably being used. - ANSWER matrix
To achieve its goals, PMOs and EPMOs commonly perform many tasks. Which of the following is not one of those tasks? - ANSWER Ensure that all of the budgetary procedures for the client are followed
Identify the statement that is not a major advantage of placing a project within a
Subletting tasks out to smaller contractors is known as __________. - ANSWER subcontracting
According to Dewhurst, a group of individuals working independently is a __________. - ANSWER name only team
Project priorities are more of a concern in the __________ stages of the project life cycle.
When a project requires the integration of inputs from several functional areas and involves reasonably sophisticated technology, but does not require all the technical specialists to work for the project on a full-time basis, the __________ organizational form should be used. - ANSWER matrix
When the standard departments of the organization represent individual disciplines such as engineering, marketing, purchasing, and so on, the organization follows __________. - ANSWER functional management
The __________ is a basic project document that describes all the work that must be done to complete the project and forms the basis for costing, scheduling, and work responsibility. - ANSWER WBS
__________ is defined as inappropriately intense loyalty to the project. - ANSWER Projectitis
The acronym PMO stands for _________________________________. - ANSWER
Project Management Office - ANSWER
The organization's project management competency is also referred to in the textbook as__________. - ANSWER maturity
The __________ is in charge of the basic product design and development and is responsible for functional analysis, specifications, drawings, cost estimates, and documentation. - ANSWER systems architect
This member of the project team is in charge of product design and development and is responsible for functional analysis, specifications, drawings, cost estimates, quality/reliability, engineering changes, and documentation. - ANSWER systems architect
When a project requires input from several functional areas and uses a sophisticated technology, the recommended organizational structure is: - ANSWER matrix.
In which organizational structure is the project manager part-time? - ANSWER Functional
Gratton also offers some rules for success when organizations find they must use geographically dispersed virtual teams for some of their projects. Which of the following is not one of those rules? - ANSWER Pick the highest performers and assign them to the virtual team.
Identify the statement that is not a major advantage of placing a project within a functional element of the parent organization. - ANSWER The functional division tends to be oriented towards activities particular to its function.
Identify the statement that is not a major advantage of placing a project within the pure project organization. - ANSWER The functional manager retains full line authority over project team members.
Typical problems in a Matrixed Organization happen because: - ANSWER confusion exists due to project members reporting to multiple managers.
Identify the statement that is not a major disadvantage of placing a project within a
c. 2 to 20 activities - ANSWER During initial project planning, activities are identified and sorted. In completing this process, each level in the hierarchy should limit the number of activities to a range between __________.
a. 5 to 10 activities
b. 0 to 5 activities
c. 2 to 20 activities
d. 10 to 20 activities
b. an iterative process involving multiple stakeholders. - ANSWER Project planning typically is:
a. done at the beginning of a project.
b. an iterative process involving multiple stakeholders.
c. done by the sales force.
d. the responsibility of the company president.
d. Phase gates - ANSWER __________are pre-planned points during the project where progress is assessed and the project cannot resume until re-authorization has been approved.
a. Agile decision points
b. Stop points
c. Reflection points
d. Phase gates
d. Client - ANSWER When the project is to deliver a product/service to an outside client, the project's scope cannot be altered without whose permission?
a. Senior management
b. Project management
c. Project Engineer
d. Client
b. Define all of the requirements up-front so that changes are minimized later in the process. - ANSWER There are 12 Agile Principles to guide the implementation of Agile Project Management (APM). Which of the following is not one of those 12 principles?
a. Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.
b. Define all of the requirements up-front so that changes are minimized later in the process.
c. Deliver working software frequently, from a couple of weeks to a couple of months.
d. Business people and developers must work together daily throughout the project.
a. sprint - ANSWER In an agile project, teams are given several requirements but only deal with one at a time, with each iteration being referred to as a __________.
a. sprint
b. deliverable
c. WBS
d. control
d. integration management - ANSWER The process of coordinating the work and the timing of the different PM groups is called ___________.
a. milestone management
b. process control
c. professional personnel management
d. integration management
d. Developing a list of skilled workers to hire - ANSWER Once the project charter is completed and the project approved, a more detailed project plan can be developed. Which of the following issues is not addressed in the detailed project plan?
a. Developing a plan for managing the human resources assigned to the project
b. Developing a plan for continuously monitoring and improving project work processes
