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Unit 3
1. What is non verbal communication?
Non-Verbal Communication Definition: Non-verbal communication is the process of conveying messages without using words. It includes body language, facial expressions, gestures, posture, eye contact, tone of voice, and other visual cues that help in expressing thoughts and emotions. Importance of Non-Verbal Communication: โ Enhances Understanding โ Helps in expressing emotions that words cannot. โ Supports Verbal Communication โ Reinforces the meaning of spoken words. โ Builds Trust and Relationships โ Positive gestures create better connections. โ Helps in Professional and Social Settings โ Used in interviews, presentations, and personal interactions. Examples of Non-Verbal Communication: โ Facial Expressions โ A smile shows happiness, while a frown indicates sadness. โ Body Language โ Crossed arms may indicate defensiveness, while
an open posture shows confidence. โ Gestures โ A thumbs-up means approval, while a nod shows agreement. โ Eye Contact โ Looking into someoneโs eyes shows attentiveness and confidence. โ Tone of Voice โ Speaking in a calm tone conveys politeness, while a loud tone may indicate anger. โ Physical Touch โ A handshake shows respect, while a hug conveys warmth. โ Personal Space (Proxemics) โ Standing too close or too far affects communication. Conclusion: Non-verbal communication plays a crucial role in expressing emotions, building relationships, and improving understanding. It works alongside verbal communication to create effective interactions in personal, professional, and social settings.
2. What are types of non verbal
communication?
Types of Non-Verbal Communication Non-verbal communication involves expressing messages without using words. It includes various forms such as facial expressions, gestures, posture, and more.
5. Posture โ The way a person stands or sits reflects attitude and emotions. โ Example: Straight posture shows confidence, while slouching may indicate laziness or lack of interest. 6. Tone of Voice (Paralanguage) โ The way something is spoken rather than what is said. โ Includes pitch, speed, loudness, and pauses. โ Example: Saying โIโm fineโ in a happy tone means positivity, while in a sad tone , it may mean the opposite. 7. Physical Touch (Haptics) โ The way touch is used to communicate feelings. โ Example: A handshake shows professionalism, while a hug expresses warmth and affection. 8. Personal Space (Proxemics) โ The distance maintained between people during communication. โ Example: Standing too close may make someone uncomfortable, while keeping too much distance may seem unfriendly. 9. Appearance and Dressing
โ The way a person dresses, grooms, and presents themselves. โ Example: Formal dressing in a job interview creates a good impression.
10. Silence โ Silence can be powerful in communication. โ Can indicate thoughtfulness, disagreement, or disinterest. โ Example: A moment of silence in a conversation may indicate hesitation or deep thinking. Conclusion Non-verbal communication plays a vital role in expressing emotions, building relationships, and making interactions more effective. Understanding different types helps in improving personal and professional communication skills.
3. Explain few gestures to be followed in body
language?
Gestures to Follow in Body Language
Body language plays a crucial role in communication as it conveys confidence, interest, and emotions without words. Using the right gestures can create a positive impression and enhance communication.
1. Hand Gestures
7. Space and Proximity (Proxemics) โ Respect Personal Space โ Standing too close may make others uncomfortable. โ Move Naturally โ Avoid fidgeting, as it shows nervousness. Conclusion Using the right gestures in body language enhances communication, builds trust, and creates a positive impression. Practicing good posture, eye contact, and open gestures helps in personal and professional interactions.
4. Explain etiquette to be followed in an
interview?
Etiquette to be Followed in an Interview
Interview etiquette plays a crucial role in making a positive first impression and increasing your chances of success. Following the right manners and behavior can help you stand out as a professional and confident candidate.
1. Before the Interview โ Research the Company โ Understand its background, values, and job role. โ Dress Professionally โ Wear formal attire that is clean and well-ironed. โ Carry Necessary Documents โ Resume, certificates, and a notepad. โ Arrive on Time โ Reach the venue 10 - 15 minutes early. โ Keep Your Phone on Silent โ Avoid distractions during the interview. 2. During the Interview โ Greet Politely โ Say "Good morning/afternoon" and give a firm handshake. โ Maintain Eye Contact โ Shows confidence and engagement. โ Sit with Good Posture โ Avoid slouching or fidgeting. โ Listen Carefully โ Pay attention to the interviewerโs questions. โ Speak Clearly and Confidently โ Answer in a structured and professional manner.
โ Be Honest โ If you donโt know something, admit it politely. โ Avoid Interrupting โ Let the interviewer finish speaking before responding. โ Show Enthusiasm โ Express interest in the job and company.
3. After the Interview โ Thank the Interviewer โ Express gratitude before leaving. โ Ask Relevant Questions โ About job responsibilities, company culture, etc. โ Follow Up with an Email โ Send a thank-you email within 24 hours. Common Mistakes to Avoid โ Being late or unprepared. โ Speaking negatively about previous employers. โ Using informal language or slang. โ Lying on your resume or during the interview. โ Not maintaining eye contact or using poor body language. Conclusion Following proper interview etiquette helps create a strong impression , shows professionalism , and increases the chances of getting hired. Confidence, preparation, and good manners are key to a successful interview.
5.Explain few etiquettes to be followed in
business etiquette?
Business Etiquette: Essential Rules to Follow Business etiquette refers to the set of rules and manners that professionals should follow in a workplace or business environment. Maintaining proper etiquette helps in building good relationships,
4. Workplace Behavior โ Respect Personal Space โ Avoid standing too close to colleagues. โ Keep Conversations Professional โ Avoid gossip and personal topics. โ Be Courteous โ Say "please," "thank you," and "sorry" when needed. โ Avoid Loud Talking or Disturbances โ Be mindful of othersโ workspace. โ Respect Othersโ Time โ Do not disturb colleagues during work hours unnecessarily. 5. Dining and Networking Etiquette โ Follow Table Manners โ Use utensils properly and chew with your mouth closed. โ Avoid Using the Phone โ Stay engaged in the conversation. โ Introduce Yourself Properly โ Shake hands, make eye contact, and smile. โ Exchange Business Cards โ Hand them over politely with both hands if required. 6. Online and Virtual Etiquette โ Mute When Not Speaking โ Avoid background noise in virtual meetings. โ Use a Professional Background โ Keep surroundings neat and distraction-free.
โ Maintain Eye Contact โ Look at the camera while speaking. โ Be Present and Engaged โ Avoid multitasking during virtual meetings. Common Mistakes to Avoid โ Interrupting others while speaking. โ Using informal language or slang in professional emails. โ Arriving late to meetings or appointments. โ Ignoring workplace rules and policies. โ Being disrespectful to colleagues or subordinates. Conclusion Good business etiquette helps in creating a professional and respectful work environment. Following proper communication, dressing well, and showing good manners can enhance career growth and workplace relationships.
