Download KSV 12|101 Quiz Questions Completely Answered|2024/2025 and more Exams Aviation in PDF only on Docsity!
KSV 12|101 Quiz Questions Completely
Answered|
After what level(s) have ended can the Flight Deck door to be opened? - โ โ Level 1 At every Blue City, when are AC security searches conducted? - โ โ Before first flight of calendar day Before departure from international location to USA Upon arrival to the US from international location During beverage service name three items located on top of an IFC's cart. - โ โ Cart topper (for cups and lids), condiment caddy and iPad storage container (place iPad upright to view Customers' names) How does the Action IFC alert the Crew of a medical situation? - โ โ "Medical Team to " How long does the Flight Deck crew have to prohibit emergency Flight Deck entry initiated by IFCs? - โ โ 30 seconds How much money can an IFC earn for each approved JetBlue and JetBlue Plus card sold? - โ โ $ If PPE is covered in blood or other infectious material how should the IFCs dispose of it? - โ โ Red biohazard bag If you are working in the FWD galley, which zone is your primary focus according to the station assignment chart in the FAM - โ โ Zone 1 (AFT galley focus is Zone 2) but it is a group effort of all IFCs Name 4 different service levels - โ โ Level 0 (very short or no service flights less than 175 miles) Level 1 (Short flights 179-499 miles) Level 2 (medium-length flights 500-1499 miles) Level 3 (Longer flights 1500+ miles) Name our complimentary beverages - โ โ Bubly Lime, Canada Dry (Ginger ale, Seltzer and tonic water) Creekside Springs Water, Juice (apple, cranberry, orange, pineapple and tomato), Mr & Mrs T Bloody Mary Mix, Pepsi/Diet Pepsi/Pepsi Zero Sugar, Sierra Mist, Dunkin Coffee (regular and decaf), Dunkin Black tea and green tea
Name some of items sold during onboard service - โ โ Beer, wine, EatUp boxes, pillows blankets and earbuds Name some of the customer benefits received from the CardCash program? - โ โ 3X or 6X points on eligible JetBlue purchases 2X points on restaurant and grocery purchases 1X points on all other purchases The ability to earn TrueBlue bonus points through the inflight offer and spending $1,000 on purchases in the first 90 days and paying the annual fee on the JetBlue Plus Card 50% savings on eligible inflight purchases (including cocktails and food) No foreign transaction fees T/F A doctor is allowed to use an AED on a JetBlue flight - โ โ FALSE- Only IFCs T/F All JetBlue Customers are limited to how many snacks they can have - โ โ FALSE T/F Blue bags are used to collect waste - โ โ TRUE T/F Customers who are interested in applying for the JetBlue Plus Card will only be able to apply online - โ โ TRUE T/F Fly-Fi coverage is not available on flights outside of the contiguous United States - โ โ TRUE T/F Fresh food is available on overnight flights - โ โ FALSE; only sold on flights scheduled to depart from 5:30am-9pm) T/F If a Customer is committing or threatens to commit any act, which would be detrimental to the safety of the flight and/or its Customers, it is the duty and responsibility of JetBlue personnel to use whatever means reasonable (including restraint) to ensure the safety of the flight and its Customers - โ โ TRUE T/F If a Notice of Cease Objectionable and Illegal Behavior form is issued to a non-compliant Customer, all IFCs must fill out an IIR within 12 hours regarding to the incident - โ โ TRUE T/F If the Flight Deck is already closed and there is a disturbance, the Flight Deck Crew can open the door to assist during a safety-related issue or matter - โ โ FALSE T/F JetBlue honors DNR (Do Not Resuscitate) during flights - โ โ FALSE T/F JetBlue service levels are generally based on the number of miles per flight flown - โ โ TRUE; allowing JetBlue to offer full beverage and full snack service on 98% of flights
Fill out IIR What actions should be taken by IFCs during Level 4 threats? - โ โ Must protect the integrity of flight deck and uses any and all appropriate measures and resources to thwart attempted hijacking and protect lives in Customer cabins and impose a cabin lockdown What app can you refer to for all service standard levels? - โ โ Inflight Core Service Manual What app does an IFC use to accept payments for inflight purchases? - โ โ TS4/eGate What are carafes used for? - โ โ To serve coffee and hot water for tea from cart What are cold cups (clear plastic) used for? - โ โ Items that are not hot such as soda and juice What are drink order pads used for? - โ โ Used to take orders for beverages when not serving from a cart What are examples of a Level 1 Threat - โ โ JERKS- Irrational or disorderly behavior caused by drugs/alcohol or emotional instability, abusive language, pointedly defiant acts or body language, or failure to comply with Crewmember instructions and or no smoking regulations What are examples of Level 2 Threat? - โ โ Physical Assault Battery including biting, pushing, grabbing, slapping, hitting or kicking any other person Unwanted touching including sexual assault Physically threatening behavior Any deliberate attempt to damage the interior of the AC or another person's property Unauthorized weapon or contraband What are examples of Level 3 Threat? - โ โ Weapons Use of a weapon to cause harm or intimidation Display of a weapon Threat of a concealed weapon Credible terrorist Hijacking or bomb threats Actual bomb explosion Threat to/actual release of chemical or biological substances
Sabotage Deadly hand to hand assault What are examples of Level 4 threat? - โ โ Flight Deck Door Any attempt to breach the FD door, whether attempted or threatened What are hot cups used for (look like to go coffee cups) - โ โ Coffee, tea and drinks delivered to the F/D What are the 4 main components of an IED/Bomb? - โ โ PIES - Power source, initiator, explosive material, switch What are the complimentary snacks we serve to our Customers? - โ โ Cheeze-its, Popcorners, Terra Sweets and Blue potato chips, 88 Acres Seed Bar Thins, and Goodie Girl Chocolate Chip Cookies What are the different IFC roles when responding to medical situations? - โ โ Action, Backup, Communicator, and Director What are the different types of safety and security-related disturbances? - โ โ Alchohol-related incidents, non-compliance with smoking regulations, interference with the duties of a Crewmember, when an individual jeopardizes the safety of a Customer an/or Crewmember What are the proper procedures for an alcohol-related disturbance? - โ โ Notify Flight Deck All IFCs fill out IIT Captain completes Flight Crew Irregularity report Safety Department reports alcohol related disturbances to FAA within 5 days What are the responsibilities of each IFC who would like to participate in the program while inflight? - โ โ One IFC will read the PA announcement, one IFC will walk through the cabin to pass out applications (or direct Customers to the digital application process) and one IFC will walk through the cabin to collect any completed paper applications. What are the signs of mild airway obstruction? - โ โ Red face, Can cough forcefully, restricted breathing/wheezing breaths, possible difficulty speaking and may progress to poor air exchange What are the signs of severe airway obstruction? - โ โ Breathing is difficult or impossible, high pitched wheezing sound when trying to breathe, unable to speak, silent cough, grasp neck, blue face, and may progress to unconscious What can Customers not record? - โ โ Inflight procedures for Flight Deck entry/exit
What is used to protect the IFCs from biohazards and bloodborne pathogens? - โ โ Personal Protective Equipment i.e disposable gloves, face shield, and protective mask and gown What must IFCs do before allowing authorized people to enter the Flight Deck? - โ โ Obtain credentials and ask Captain for approval and accompany visitor to the Flight Deck door if the Captain grants permission What needs to be included in the IIR? - โ โ Misconduct, did the Customer have a disability, disturbance levels, title/brief description, event/concern description (include the names, addresses, and telephone numbers of witnesses) What parts of the AC must be checked/searched if there is a suspected prohibited device or item? - โ โ AC doors, galleys, lavatories, bins/sidewalls, doghouses, Customer seats, mint seats, pantries (if equipped), jumpseats What qualifies someone as an adult to be able to use an AED in a medical emergency situation? - โ โ 8 years old and greater than 55 lbs What should be listed in the promotional code box on each application? - โ โ Write/use pre- printed labels of your 5 digit Crewmember ID What should be the next course of action to take if a Customer refuses to comply with IFC instruction after they've utilized their ASK, BARGAIN, and CONVINCE? - โ โ Ask another IFC to attempt to gain compliance using ABCs What steps should be taken by IFCs during a Level 1 threat? - โ โ Request assistance from GSC or appropriate authority once on the ground, issue a NCOIB, fill out IIR, keep Flight Deck door closed/locked until event has ceased When are EatUp boxes available? - โ โ On flights longer than 2 hours. When are hot towels delivered to customers and using what tool? - โ โ On longer flights, use a tong to pass it to the customer When do you use an AED on a Customer? - โ โ When they are unconscious and not breathing When is the appropriate time to use a beverage tray to serve drinks not during cart service? - โ โ When serving more than two beverage items When should applications be distributed? - โ โ Paper (application), URL application (on back), or email (launched from Crewmembers' iPad-enter 5 digit, ID-hand iPAD to Customer who will enter their email address) When should fresh coffee be brewed? - โ โ Before the service
When should you determine which Crewmembers will be participating in the CardCash program? - โ โ Before Customers begin boarding Where can an IFC obtain a copy of the current inflight credit card announcement? - โ โ On your iPad, in the crew lounge, or on the CardCash website Where can an IFC obtain card applications? - โ โ The crew lounge Where can you find sequence of service carts (which shows service tasks broken down by AC type and role #) - โ โ Inflight Core Service Manual Where do you put the ice scoop on your cart? - โ โ The side hanging ice bucket Where is the ice tub located? - โ โ At the bottom of the beverage cart Where should you temporarily place an empty tea packet (for napkin used to wipe condensation off beer/wine) to avoid a messy looking cart? - โ โ Apron pocket or corner of cart drawer Where will beer and wine temporarily be stowed during service? - โ โ In the beverage cart's ice tub Who comes to assist in the removal of a non-compliant customer who refuses to leave the aircraft? - โ โ Ground Security Coordinator and Airport Operations CMs Who is allowed access to the Flight Deck with permission? - โ โ Crewmembers, FAA inspectors, NTSB investigator, employees of the United States Government whose duties require admission to FD(Secret Service) and DOD evaluator Who is allowed free and uninterrupted access to the Flight Deck when conducting an inspection? - โ โ FAA inspectors and DOD evaluators Who is responsible for getting into contact w/ MedLink during a flight? - โ โ The Flight Deck Who is responsible for mailing the applications? - โ โ The IFC is responsible for mailing their own applications (unless the Customer prefers to) at the end of each trip. Application drop off boxes are located at each JetBlue base or any USPS mailbox near the airport (and should be mailed immediately following your flight). Track applications at mycardcash.com Who makes the final call to remove a non-compliant Customer? - โ โ The Flight Deck
