Download LDR - 302S Organizational Culture Exam: Questions and Answers and more Exams Organizational Development in PDF only on Docsity!
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Changing organizational systems and procedures BEST describes which of the following embedding mechanisms, which serve as the conscious and subconscious ways of forming organization culture? - correct answer ✅Transform the culture In an article by Chaplain Kenneth R. Williams, he used a formulaic model to calculate the approximate monetary costs of toxic behavior in an organization. The formula calculated costs for worrying, physical and mental health, absenteeism, avoidance, and conversations with co-workers. Which of the five effects of toxic leadership measured caused the LEAST financial impact for the organization? - correct answer ✅Cost of absenteeism Treating each individual with dignity and fairness, with the operational premise that you treat others in concert with the way you would like to be treated BEST defines which of the following? - correct answer ✅Respectful engagement Toxicity - correct answer ✅pattern of combined, counterproductive behaviors encompassing not only harmful leadership but also abusive supervision, bullying, and workplace incivility, involving
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leaders, peers, and direct reports as offenders, incorporating six specific behaviors (see table): Behaviors:
- shaming
- passive
- hostility
- team sabotage
- indifference negativity
- exploitation Toxic personnel are experts in managing upward, simultaneously giving the appearance of high performance to their supervisors while abusing others to get ahead; most toxic behavior is passive and "under the radar." Toxic Personnel - correct answer ✅highly competent, dedicated to task accomplishment, possess skills or expertise needed by the organization, and at least appear to be productive in the short term.
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Toxic Behavior - Passive Hostility - correct answer ✅Passive-aggressive behavior redirecting one's anger inappropriately on a target person or persons Resenting requests, deliberate procrastination, and intentional mistakes to avoid serving others Complaints of injustice and lack of appreciation Compliments that veil criticism Always getting in the last word (punch) Toxic Behavior - Team Sabotage - correct answer ✅Meddling to establish one's personal power base, resulting in decreased cohesion and performance Inconsistency: unclear, constantly changing expectations and unpredictable policies, procedures, and behaviors Dysfunctional communication: in order to maintain power and control, withholding key information, sharing incomplete information, or sharing partial items of information resulting in each person having incomplete data
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Toxic Behavior - Indifference - correct answer ✅An apparent lack of regard for the welfare of others, especially subordinates Lack of compassion and empathy Excluding certain people Disinterested in the successes and unsympathetic to the suffering of others Toxic Behavior - Negativity - correct answer ✅A corrosive interpersonal style that has a negative impact on individual and collective morale and motivation Malice: cruelty and degradation are more prevalent than kindness Narcissism: uncaring abuse of others for personal gain Toxic Behavior - Exploitation - correct answer ✅The perception of getting ahead at the expense of
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enabling conditions and not narrowly on the toxic individual whose ingrained behavior is reinforced by a results- rewarding system that tolerates toxicity targeted feedback - correct answer ✅performance improvement plan focusing on toxic behaviors and effects on individual and collective performance. Targeted feedback involves identifying the problem by respectfully and nonjudgmentally describing the toxic. behavior; implementing a sequential process to target a resolution by clarifying the behavior as a problem; allowing response and discussion; obtaining agreement about the problem, if possible, and brainstorming courses of action; and selecting a course of action with goals and a timeline for regular follow-up. While most people respond positively to feedback, toxic people are resistant, requiring a specific plan and persistent accountability. How to detox and create a culture with respect - correct answer ✅Confront Toxic Personnel and Their Protectors
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Provide Training in Respectful Engagement (VIDEO) 3 Ways to Create a Work Culture that Brings Out the Best in Employees - correct answer ✅1. Unblock Communication - when we feel like we are unimportant we stop caring as much; invite people to speak up -causing check-outs/google walkouts
- Become Responsive
- Aim Higher - invite people to bring whole selves to work Toxic Leader - correct answer ✅toxic leader is characerized by a patern of counterproductive, abusive, and uncivil behaviors, including •shaming (the exercise of humiliation, sarcasm, potshots, or mistake-pointing with the intent of reducing another's self-worth),
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Step 3: Calculate the average hourly wage of employees. Step 4: Calculate the percentage of efects. Step 5: Calculate the cost. Toxic Leadership Among Military Personnel - correct answer ✅58.2 percent said they avoided the toxic leader, 51.6 percent worried about interacion, 2.2 percent experienced increased absenteeism, 43.9 percent discussed the toxicity with a coworker, 51.1 percent discussed it with a family member, 15. percent experienced increased physical health issues, and 17 percent experienced increased mental health issues worry—50 percent, avoidance—58 percent, absenteeism—2.2 percent, talking with coworkers—44 percent, physical health—15 percent, and mental health—1 percent
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4 types of behavior transformational leader categories: - correct answer ✅1. Idealized influence - be a strong role model - work hard, be ethical, emphasize a common mission
- Inspirational motivation - inspiring stories, vivid imagery, captivating symbols, emotional appeals to work hard
- intellectual stimulation - dealing with day to day problems ;tolerance for mistakes; calculated risks
- individualized consideration - coaching and helping followers achieve their goals; supportive climate; listening carefully to followers needs transactional leadership - correct answer ✅managerial leadership;, is a leadership style where the executive relies on rewards and punishments to achieve optimal job performance rom his or her subordinates focuses on results, conforms to the existing structure of an organization and measures success according to that organizations system of reward and penalties. Transactional leaders have formal authority and positions of responsibility in an organization
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disadvantages of transactional leadership - correct answer ✅- does not encourage creativity
- puts excessive reliance on the knowledge and expertise of a single person
- the contingent reward system has been found ineffective in studies
- no flexibility to cater to emotions of employees because of stringent rules servant leadership - correct answer ✅a philosophy and set of practices that enriches the lives of individuals, builds better organizations and ultimately creates a more just and caring world. 10 principles of servant leadership - correct answer ✅1. listening - actively listen ; act in a meaningful way
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- empathy - getting to know your teams - strengths & weaknesses/likes & dislikes/motivators
- healing - coaching/mentoring/relationship orientated leadership
- awareness - understanding own strengths and talents/ weaknesses and areas for improvement for personal growth and development
- Persuasion - wants people to want to follow - authentic followers
- conceptualization - clear direction of where the company is going
- foresight - understanding lessons learned from past - reflective
- stewardship - ethical focus on more than just profits
- commitment to the growth of people - deep commitment to personal and professional growth 10 - building community - social and task oriented communities leader-member exchange model - correct answer ✅stresses the importance of variable relationships between supervisors and each of their subordinates In Group - the model suggests that supervisors establish a special relationship with a small number of trusted subordinates referred
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Strengths based leadership - correct answer ✅the complete leader myth can cause stress and frustration for leaders and followers. The best leaders recognize and hone their strengths while trusting and collaborating with others to make up for their weak points A strength is the ability to consistently provide near-perfect performance in a specific activity Talents are you natural patterns of thought, feeling and behavior. Talents are things you just do. Once recognized, talents can be turned into strengths by consciously developing and enhancing them with learning & practice. An individuals strengths influences how effective a leader might be in a particular role three types of leadership roles - correct answer ✅operational role - set goals establish plans, and get
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things done, focus on vertical hierarchy and position power, doggedly focused on delivering results, high self-confidence, and tend to be assertive collaborative role - typically don't have strong position power, work behind the scenes, using personal power, excellent people skills to build relationships, they are highly proactive and tenacious advisory role - provide guidance and support to other people, develop broad organizational capabilities, need great people skills, high levels of honesty, integrity and trust (human resources, finance positions situational theory of leadership - correct answer ✅focuses on the characteristics of followers as the most important element of the situation and consequently of determining effective leader behavior leader adopts one of four styles, based on a combination of relationship (concern for people) and task (concern for production) behavior
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Each style choice depends on followers readiness Which of the following BEST describes the leadership model where the characteristics of followers is the most important element and determine effective leader behaviors? - correct answer ✅Situational Which of the following BEST describes the leadership model that relies on rewards and punishments to achieve optimal job performance? - correct answer ✅Transactional Top 8 leadeship styles - correct answer ✅1. coach - setting goals and feedback, clear expectations. Under utilized - supportive, offer guidance instead of giving commands, value learning as a way of growing, ask guided questions, balance relaying knowledge and helping others find themselves - time consuming
- visionary - persistent and bold, strategic, risk-taking, inspirational, optimistic, innovative - unite teams, improve technologies
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- servant - people first, motivate your team have excellent communication skills, personally care about your team, encourage collaboration and engagement, commit to growing your team professionally
- autocratic - have self-confidence, self-motivated, communicate clearly and consistently, follow the rules, dependable, value highly structured environments, believe in supervised work environments
- laissez-faire - hands-off, effectively delegate, believe in freedom of choice, provide sufficient resources and tools, will take control if needed, offer constructive criticism, foster leadership qualities in your team, promote an autonomous work environment
- democratic - value group discussions, like input from others when making decisions, promote shared ideas, are flexible, are a good mediator
- pacesetter - high standards, focus on goals, slow to praise, jump in to hit goals if needed, highly competent, value performance over soft skills
