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LEGAL ASPECT IN TOURISM AND HOSPITALITY is so hard hahhaahahha
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Philippine Tourism and Hospitality Law WHY DO WE NEED TOURISM LAWS? The law is a complex field of statutes and principles that have grown steadily throughout the years. Society is changing , thus the law are continually passed and amended to meet the need of the citizens. Among these fields is the tourism and hospitality industry, which is a major contributor to national revenue as it brings in vital foreign currency into the country in the form of tourist receipts. In the industry, there are written statues between the right of the guest and the provider, which is covered by tourism law In a nutshell, tourism law refers to either general government regulations or specific travel and hospitality industry laws. According to the United Nations’ World Tourism Organization (UNWTO), the purpose of travel legislation is to provide a regulatory framework for the proper development and management of tourism activities. Ideally, this will aid in the conservation of natural resources and the preservation of cultural traditions. As an added benefit, travel consumers and organizations receive basic legal protection. The Need to Study Philippine Tourism Law
1. The Philippines is governed by many statutes, administrative orders, judicial decisions, rules and regulations. 2. It is imperative to take a closer look on these which affect our tourism industry. The growth and development of the tourism industry is imperative in the context of regional and countryside development. 3. It generates employment, trade and business opportunities. It also promotes strong backward and forward linkages with other industries such as transport, real estate and property development-- hotels/resorts, gift shops, restaurants, jewelry, and construction among others. WHAT IS THE EFFECT IF THERE IS NO TOURISM LAWS? The sinking of the MV Princess of the Star made the Philippine Coast Guard and the owners of Sulpicio Lines in a very bad light. Whoever is responsible for the death and injury of the passengers in MV Princess of the Star, you cannot however remove the fact that tourism laws still play a vital part in assessing the responsibilities and liabilities, not only the ship captain and owner of the MV Princess of the Star, but also the proper government agency WHAT IS TOURISM LAW? A body of rules or principles of action which deals with the regulation, authority, relations and obedience among members of a society involved in tourist travel and accommodation. It includes persons traveling from place to place for pleasure (tourist), and business establishments or persons engaged in the occupation of providing various services for tourists. Reasons for Studying Tourism Law First, it protects the rights of travelers and tourism workers. Every Filipino has at least experienced becoming a traveler in one part of his life. It would be worthwhile to take a closer look on the different statutes governing these rights. Second, to preserve tourism resources where future generations can enjoy. As responsible Filipinos, we can be instrumental in being part of this endeavor by preserving tourism resources such as our infrastructure, natural and human resources, museums, art collections, etc.
Third, to provide better tourism services. We Filipinos are known for giving excellent service to our guests. Tourism laws will provide a strong foundation of improving tourism services to enhance our Filipino values and culture. Lastly, to promote growth of the tourism industry. In this regard, tourism laws will be instrumental in helping our government generate income for our country’s survival and growth so that we can compete in a global economy.
and more. HOSPITALITY LAWS A working knowledge of laws governing the hospitality industry isn't just a nice bonus piece of knowledge. Employees, managers and other staff members need to know enough about the various hospitality laws to avoid breaking them. This goes for hotels and other lodging places, restaurants, and also bars,, spas, convention facilities and any other places that serve food or provide places for overnight stays. Failing to follow these laws can result in fines, lawsuits and negative publicity, all of which can be disastrous to a hospitality firm. Sample Laws in the Hospitality Industry Keeping Customers Safe- Food safety laws play a major role in the hospitality industry, and knowledge about how to clean and store food can keep your customers safe and help your business avoid lawsuits and fines. Customers who get food poisoning from your food, whether you were at fault or not, are not welcome publicity. If your establishment is one of the many who welcome dogs on their patios, there are numerous laws governing practices you must follow to keep dining areas sanitary. Other safety laws include the Hotel and Motel Protecting Your Reputation- Knowledge of hospitality regulations protects your business's reputation. Of course unsafe conditions affect your reputation, but there are other laws you need to follow. For example, hotels have to provide access to disabled patrons, and if you failed to comply, you could face lawsuits, and negative publicity. Similarly, discriminating against people on the basis of sex, race, religion, disability or age can draw unwanted negative attention. Staff members should be trained to understand what constitutes discrimination so they're aware of their legal obligation to respect diverse workers and patrons. Honoring Agreement and Fair Marketing- Workers in the hospitality industry may be members of unions which have specific agreements with employers governing wages, working conditions and benefits. Management staff needs to honor these agreements, as well as any contracts you've signed with customers, vendors and contractors. Similarly, hotels must adopt fair and honest marketing practices. Deceptive marketing is illegal. For example, if you advertise one price, then an employee refuses to offer that price to a patron, you could be sued for deceptive marketing. Ex. Advertising an "as low as" price could be considered a form of "bait and switch" R ecord Keeping for Hospitality Law- You may at times be overwhelmed by the amount of record keeping in the hospitality industry. Yet, such records could become quite valuable resources if you need to prove adherence to any of the numerous hospitality laws. Food businesses have to maintain tip sheets indicating the tips employees receive at tip-out, and all hospitality businesses must keep accurate and up-to-date employment agreements and payroll tax paperwork. Employees who know and understand the hospitality laws can keep more accurate records and will be less likely to throw away or delete important documentation. INTRODUCTION TO LEGAL ASPECT IN TOURISM AND HOSPITALITY (WEEK 1 LEC 2)
What would life be without LAW?- Society comes into existence because its members could not live without it. The need of internal order is a constant as the need for external defense. No society can be stable in which either of these requirements fails to be provided for. What does the LAW do?- Law secures justice, resolves social conflict, orders society, protects interests, controls social relations What is our duty as member of the society?- No society can last and continue without means of social control, w/out rules of social order binding on its members Sources of Law
1. Constitution - It is a written instrument by which the fundamental powers of the government are established, limited and defined and by which these powers are distributed among the several departments for their safe and useful exercise for the benefit of the people. 2. Treaty - It is a compact made between to or more independent nations with a view to a public welfare 3. Legislation - it consist in declaration of rules by a competent authority. 4. Administrative or Executive Orders , Regulations and Rulings 5**. Judicial decisions or Jurisprudence
A constitution is a system for government, codified as a written document, which contains fundamental laws and principles. It usually contains fundamental political principles and establishes the structure, procedures, powers and duties of a government. Constitution is the basic and paramount law of the land to which all other laws must conform and to which all persons, including the highest officials of the land, must defer Nature & Purpose of the Constitution
Continental Shelf The continental shelf is a natural seaward extension of a land boundary. This seaward extension is geologically formed as the seabed slopes away from the coast, typically consisting of a gradual slope (the continental shelf proper), followed by a steep slope (the continental slope), and then a more gradual slope leading to the deep seabed floor. These three areas, collectively known as the continental margin, are rich in natural resources, including oil, natural gas and certain minerals. The United Nations Convention on the Law of the Sea which was ratified by the country on August of 1983 provided for our Maritime Zone of 12 miles and Exclusive Economic Zone of 200 miles.
Working in the hospitality industry provides a person with a unique opportunity to meet people of all sorts - regardless of race and creed. However, a bit knowledge about citizenship is of great help. What is Citizenship?
this membership imply, reciprocally, a duty of allegiance on the part of the member and duty of protection on the part of the state. • This legal relationship involves rights and obligations on the part of both the individual and the state itself. Citizen A person having the title of citizenship. He is a member of democratic community who enjoys full civil and political rights and is accorded protection inside and outside the territory of the State. Alien An alien is a citizen of a country who is residing in or passing through another country. He is particularly called “foreigner”. He is not given the full rights of citizenship but is entitled to receive protection as to his person and property. Ways of Acquiring Citizenship INVOLUNTARY METHOD & VOLUNTARY METHOD Involuntary Method:
Jus Soli Citizenship by virtue of the place of birth. A person becomes a citizen of the state where he is born irrespective of the citizenship of the parents. This principle prevails in the United States. Section 1. The following are citizens of the Philippines:
Doctrine of the Fruit of the Poisonous Tree (Section 3) (2) Any evidence obtained in violation of this or the preceding section shall be inadmissible for any purpose in any proceeding. RA 4200, ANTI-WIRETAPPING LAW It shall be unlawful for any person, not being authorized by all the parties, to tap any wire or cable or by using any device to secretly overhear, intercept or record such communication or spoken word by using a device commonly known as Dictaphone or dictograph, walkie-talkie or tape recorder. In cases involving the crimes of treason, espionage, provoking war, piracy, mutiny, rebellion and conspiracy, as long as there is a written order, then any peace officer may intercept private conversation. RA 9995, ANTI-PHOTO AND VIDEO VOYEURISM ACT OF 2009 It shall be unlawful to any person to take photo or video of a person performing sexual act or any similar activity or to capture private parts of a person without the consent of the person/s involved. The selling, distributing or publishing of this video or photo through CD/DVD, internet, cellular phones and and other device shall likewise be prohibited. RA No. 10173 Otherwise known as the Data Privacy Act is a law that seeks to protect all forms of information, be it private, personal, or sensitive. It is meant to cover both natural and juridical persons involved in the processing of personal information. ● Can hotels give out / release the names of their guests or other information to someone? Why or why not? The law prohibits giving out the information except to the police who have a search warrant or subpoena. If someone comes in asking for: guest room number, address, phone number, or any other private information, the front desk should not give it out. If, however, a person comes in and asked the Front Desk the name of the guest and gives a room number, the front desk agent will call up the guest room and ask if he or she is expecting anyone and if they would like to speak to them. ARTICLE 3, Section 6 The liberty of abode and of changing the same within the limits prescribed by law shall not be impaired except upon lawful order of the court. Neither shall the right to travel be impaired except in the interest of national security, public safety, or public health, as may be provided by law. there are two rights that are protected in the said provision:
When is Employer or Manager not liable for the Negligence of its Employees? The liability of the owner or manager is relieved if he shows that he exercised the diligence of a good father of the family in the selection and supervision of his employees. Once evidence is introduced showing that the employer exercised the required amount of care in selecting his employees, half of the employer’s burden will be overcome. The question of diligent supervision, however, depends on the circumstances of employment. Sources of Damages Article 1170. Those who in the performance of their obligations are guilty of fraud, negligence or delay, and those who in any manner contravene the tenor thereof, are liable for damages. The sources of damages under Article 1170 of the New Civil Code are Fraud, Negligence, Delay and Contravention of the Tenor of the Obligation
1. Fraud – there are 2 kinds of fraud A. Incidental Fraud (Dolo Incodente) – the fraud was committed during the performance of the obligation and the remedy for this is to demand for damages. B. Casual Fraud (Dolo Causante) – the fraud was committed at the very beginning of the transaction in order to induce or convince the other person to enter into a contract plus damages 2 Negligence – the omission of that diligence required by the nature of an obligation and corresponds to the circumstances of person, time and place. One of the obligations of the Obligor is to observe due diligence in the performance of his obligation. Hence, if the diligence required was not observed, there may be liability. Two Kinds of Diligence Diligence of a good father of a family or ordinary diligence - a kind of diligence that must be observed by the obligor in general Utmost diligence or extraordinary diligence – this is the highest degree of care. This must be observed only when the law so provides or when the parties so agree. Under the law, a common carrier must observe extraordinary diligence in vigilance over the goods and for the safety of the passenger transported by them 3 Delay – the delay referred herein is legal delay. This means that when the maturity date within which to perform the obligation was not performed, the creditor should demand its fulfillment for the debtor to be considered in delay. The general rule is that “NO DEMAND, NO DELAY.” Therefore, if the creditor did not demand for the performance of the obligation, the creditor cannot go to court to sue the debtor. Hence, demand is necessary Ways to Demand the Fulfillment of the Obligation a. Judicial Demand – the creditor goes to court to fix the period within which the debtor will perform the obligation b. Extra Judicial Demand – the creditor writes a demand letter or demand orally 4. Contravention of the Tenor of the Obligation – it is the failure to perform that which is incumbent upon him. The non-performance or failure of the party to fulfill his duty is liable for damages. Different Kinds of Damages
Object. The object of the contract may be.
law. Once the contract is perfected, the parties must faithfully observe the terms and conditions established. Otherwise, a cause of action for breach of contract will arise.
5. Relativity of Contract. This means that the contract entered into by the parties are binding only between them, their heirs and assigns, except in case where the rights and obligations arising from the contract are not transmissible by their nature, or by stipulation or by provision of law. The heir is not liable beyond the value of the property he received form the decedent. Defective Contracts and their Effects
Most hotels are managed by brands or independent operators - not their owners; the owner is generally responsible for providing funding for the operation of the hotel when necessary while the operator manages the hotel’s day-to-day operation. The agreement between the two parties is often structured with the operator as a contractor using a contract that specifies duties, obligations, and liabilities. Hotel Management contracts allow investors with relatively little knowledge and experience in the hotel industry, or who cannot directly manage hotels for a variety of reasons, to invest in hotels. Because competitive supply is increasing, hotel investors have attempted to realize efficiency gains by assembling specialists to be responsible for the various components of their hotel investments. Specifically, owners frequently contract specialists " hotel brands and hotel operators " to help them maximize the returns on their investments. Hotel Guest Agreement The hotel guest agreement contains terms and conditions of the accommodation that is signed among the hotel and the guest. The agreement form is filled out by the guest before using a room Types of Contracts for Restaurants If you are a restaurant owner, you are bound to encounter many different types of contracts that will affect your relationships with suppliers, contractors and employees. Before signing or drafting any contract you should make sure that the terms are as clear as possible and all essential aspects of the agreement you are making are reflected in the contract. Leases The first contract a restaurant owner may encounter is the lease for restaurant space. The lease will dictate the essential terms between the relationship with the landlord including the amount of rent, lease renewal procedures, the length of the lease and the amount of time necessary to terminate your lease. Be sure to discuss alterations to the property with the space owner as some alterations could be considered lease violations. Also, take note of any provisions regarding late rent payments and how security deposits will be handled. Employment Agreements Employment contracts state the terms of employment such as pay, benefits, sick leave, disciplinary procedures, promotion procedures and termination procedures. Although employment contracts are not required to hire an employee, they are desirable as they clearly define workplace duties and expectations. Supplier Agreements Contracts with food suppliers or paper product suppliers will dictate the terms of when and how goods will be delivered to the restaurant. A well-thought-out supplier agreement is essential because if your supplier fails to provide the goods you require, you may be forced to temporarily close your restaurant or seek an alternate supplier. Common things to consider in a supplier agreement include: how will the supplier compensate you if delivery is late, how will prices change throughout the year as the availability of certain foods changes and when will routine deliveries occur Contractor Agreements Restaurant owners are required to hire contractors from time to time in order to obtain certain services such as refrigeration and kitchen maintenance, cleaning of uniforms, rugs and linens and repairs to your dining space. When reviewing a contractor agreement, be sure to pay attention to the contractor's
insurance coverage and necessary indemnification clauses. An indemnification clause will protect your restaurant if the contractor accidentally hurts someone or causes damage while working on your property