Download Healthcare Glossary: Active Listening, ADA, Bar Codes, Beliefs, Disabilities, Braille, CPU and more Quizzes Biology of microorganisms in PDF only on Docsity!
active listening
a set of skills that enables one to be come a more effective listener. The skills include concentrating on the speaker, getting ready to listen by clearing one's mind of distracting thoughts, use of silent pauses when appropriate, providing reassuring feedback, verifying the conversation that took place, keeping personal judgments to oneself, paying attention to body language of the person speaking, and maintaining eye contact. TERM 2
Americans with Disabilities Act (ADA)
DEFINITION 2 federal regulation prohibiting discrimination against individuals with disabilities and ensures equal opportunities to these individuals. TERM 3
bar codes
DEFINITION 3 series of light and dark bands of varying widths that relate ro alphanumeric symbols. They can correspond to the patient's name and/or identification numbers. TERM 4
beliefs
DEFINITION 4 doctrine or faith of a person or group, i.e., spiritual orientation, family bonds, etc. TERM 5
blind
DEFINITION 5 visually impaired or low vision, refers to all people who need alternative techniques to do the same tasks that a sighted person can do normally.
Braille
traditional writing system for sightless individuals; consists of patterns of raised dots read by touch. TERM 7
central processing unit (CPU)
DEFINITION 7 the main controller of the computer. TERM 8
clinical (or medical) record
DEFINITION 8 definitive documents (paper or electronic) that contain a chronological log of a patient's care. It must include any information that is clinically significant or relevant to the patient's care. TERM 9
computerized patient record (CPR)
DEFINITION 9 computerized version of a medical/clinical record. TERM 10
confidentiality
DEFINITION 10 the protected right and duty of health care workers not to disclose any information acquired about a patient to those who are not directly involved with the care of the patient.
e-mail
electronic mail often used in health care facilities. Guidelines for using e-mail, including a patient's consent to use e-mail, are now required of health care facilities. TERM 17
fax transmission
DEFINITION 17 facsmile, refers to a document sent through a fax machine. TERM 18
hardware
DEFINITION 18 refers to a computer, the programmable machine; the brain of the machine that executes activities. TERM 19
health literacy
DEFINITION 19 written, spoken, or conceptual knowledge of health information. TERM 20
pace (of voice)
DEFINITION 20 refers to the rate of speed and urgency of the voice.
radio frequency identification (RFID)
another form of identification tag used in health care for identifying and tracking records, equipment and supplies, specimens, and patients, RFID tags are silicon chips that transmit data to a wireless receiver. TERM 22
requisition form
DEFINITION 22 paper-based method for requesting laboratory tests. TERM 23
security password
DEFINITION 23 a sequence of characters that enable access to part(s) of a computer system. TERM 24
software
DEFINITION 24 the instructions to operate computer hardware that is written in a computer programming language. TERM 25
specimen collection manuel
DEFINITION 25 electronic or paper-based document required by accrediting agencies that includes instructions for patient preparation, type of collection containers, amounts of specimen required for specified tests, timing requirements, preservatives, or anticoagulants needed, special handling instructions, proper labeling requirements, and other test-specific or situation-specific requirements for specimens.
values
the accepted principles of a group, i.e., individualism versus socialism, importance of education and financial security, competitionversus cooperation, sanctity of life, etc. TERM 32
zone fo comfort
DEFINITION 32 area of space surrounding a person/patient that is considered "private or personal"; if a stranger (or phlebotomist) gets too close to the individual (i.e., beyond the zone of comfort), the person/patient may begin to feel uncomfortable.
