Download Manage Costumer Quality Services and more Assignments Management of Financial Institutions in PDF only on Docsity!
Assessment 1 Part A
Answer: Quality- The products of Colewort’s manufactures gym are made with a very good warranty and good materials. So, the quality that the customers expectation is HIGH LEVEL. Time- They provide a fast delivery transaction and they also response immediately on websites, phone calls and emails. High Level. Cost- provide a free shipping to customers is medium level.
Answer: In Quality- The Colewort’s manufactures gym will provide a twofold warranty for each product they’ve sold, instead of 12 months, the equipment’s warranty will be increased to 24 months. Time- Hire additional drivers to fulfill demand faster sop that the clients don’t have to wait as long as they give fresh training to increase our customer service’s agility in resolving customer issues. Updating the websites especially the live chat feature that is available for 24hrs a day, seven days a week and web assistant to help with simple issues. Cost- offer a free delivery or shipping on orders of five or more items, as well as a 30% discount on order of one to four items.
Answer: Sustaining growth and profitability in today’s corporate climate is never a given. Product and service life cycles are becoming shorter as a result of technological and scientific advancements, business models are changing, and new rivals from outside the industry are entering the market. This continual insecurity necessitates are pursuit of new business prospects and identification of market potential for business expansion. First, you need to create a framework to aid in the search for the possibilities. This requires knowledge about your company’s resources, assets, and skills, as well as an understanding of its strategic orientation. This is what we called Analysis of the SWOT.
The next stage is to analyze the market, analyzing customer demands and how they are being addressed by firms today, after you have a clear grasp of the company’s goal and areas of competence. To discover market possibilities, the whole business model must be reviewed, including customers and firms, as well as other variables such as brand value propositions, direct and indirect rivals, supply chains, current legislation, and the general environment. In order to identify market trends for the Coleswroth product, we’ve formed a dedicated team to keep track of what’s new in the industry, keep an eye on influencers and rivals and pay close attention to the customer’s feedback and ideas. Assemble the data into a framework for analysis and comparison of how we’re doing and what we need to improve or what we have already improved and where the approach has to be changed.
Answer: In order to delivered accordingly the products of Colesworth we will ensure that our staff is completely prepared to fulfill the demands of our clients or customers and to meet the deadline period of our delivery. We will also solicit feedback on a regular basis, providing excellent assistance to clients.
Answer: Monitoring performance entails a thorough examination. Why is it necessary to keep track of your team’s performance? There are two primary reasons for this: To demonstrate To get better or to improve. Proving entails demonstrating to your boss and to yourself that the team is doing as it should. To improve is to recognize and address any issues that arise, as well as to identify things that may be done better. Being more effective (creating higher-quality services and goods) or efficient (generating them with less resources) are both example of ‘doing things better.’ It is pointless to collect performance data and then not use it. The goal of monitoring is to ‘prove’ that the team is doing well. We provide a good working environment for our team, we promote diversity and equality in the company, we offer training to equip them for their roles, pay
a. Discrimination on the basis of age, race, intersex status, disability, sexual orientation and gender identity is prohibited in Australia. b. It has an effect on the employee’s work environment and wellbeing. II. Australian Consumer law a. Customer’s rights are also known as consumer guarantees, are outlined in the Australian Consumer Law, which includes the refund or replacement, right to repair, as well as compensation for losses and damages. b. It guarantees that the firm complies with all national legislation or laws. III. Industry Codes of practice a. Rules and regulations that govern how the industry, its employees, and their interactions with consumers are conducted. b. It established rules for the company’s and consumers ‘fair dealings. IV. Work, health and safety a. It is a set of guidelines for managing workplace hazards to everyone’s health and safety. b. It is very important to keep our staff safe from threats and dangers. V. Ethical principles a. Ethical values include treating consumers fairly and being open and honest in regards with company operations, emphasizing respect for individuality and privacy, and engaging in open and honest negotiation. b. It helps to keep the business afloat in the market by generating favorable feedback and retaining loyal consumers.
Answer:
a. In public relations You may enhance your company’s views after you have a solid networking system in place. More individuals talking about the firm and being aware that we have a large market share would benefit the sales. b. In product promotion More advertising and promotion of the brand will help to reach the goal faster and more easily, it will allow us to expand in the acting area.
