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Mark works as the frozen food manager in a major grocery store chain. When his stock of two-pound bags of frozen shrimp gets down to two cases, he e-mails his warehouse to send ten cases to restock. The type of decision Mark is making about restocking shrimp is a Darlene is a new manager at XYZ Corporation. She is most interested in enhancing the creativity of her department. What recommendations would you suggest to her?
Typology: Exercises
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(True)
c. emotional decision making. d. making decisions by consensus. (b) Easy/Comprehension Section I: Understanding Decision Making
b. a nonprogrammed decision. c. a decision rule. d. a tactical decision. (b) Medium/Application
b. the intuitive decision-making model. c. the creative decision-making model. d. the rational decision making model. (d) Medium/Comprehension
d. the programmed decision-making model (a) Medium/Application
b. flexibility. c. rationality. d. originality. (c) Easy/Knowledge
c. there is time pressure. d. new solutions need to be generated. (a) Medium/Evaluation
b. Consensus requires more time to carry out, but it works well when support is needed for a plan. c. The Delphi technique is a group process using written responses to a series of questionnaires so individuals are not physically brought together to make a decision. d. Majority rule is simple, speedy and easy to use. (a) Difficult/Synthesis
(Groupthink)
Is this decision fair? Will I feel better or worse about myself after I make the decision? Does this decision break any organizational rules? Does this decision break any laws? How would I feel if this decision was broadcast on the news?
Team process can be enhanced by engaging in brainstorming, using the nominal group technique, or using analogies to envision problems and solutions. Leadership: Challenge teams so they are engaged, not overwhelmed; let people decide how to achieve goals, support and celebrate creativity, and role model creative behavior. Culture: institute organizational memory; build a physical space conducive to creativity; and incorporate creative behavior into the performance appraisal process.