Guide to Managing Your Discover Home Loans Application Online, Lecture notes of Life Sciences

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Managing your loan

application online

USER GUIDE | Updated May 2020

In this guide

• Registering Your Account
• Logging In To Your Account
• Checking Your Loan Application Status
• Checking Your To Dos
• Entering Your Income.......................................................................................................
• Uploading Documents
• Confirming Your Payoffs
• Confirming Your Mortgages
• Where To Send Your Funds
• Viewing Your User Profile
• Changing Your Password................................................................................................
• Viewing Your Loan Team
• Getting Help..................................................................................................................

Logging In to Your Account

Once you’ve verified your account, you’re ready to log in whenever you like. Simply visit the same link you used to register. Again, it’s a good idea to bookmark that page so you can access it easily moving forward. Please note: The Log In function on the main Discover home page and Discover Home Loans home page will also take you to your application account. Be sure to select Application in process. You will use Loan has funded after your loan funds to make monthly payments.

Checking Your Loan Application Status

As soon as you are logged in to your account, the first screen you see is Your To Do Items. This page shows you a list of items you need to complete in order for us to move your loan forward in the process. At the bottom of the page is a milestone tracker bar that shows you where you are in the loan process. Click the arrow icon to expand the bar and see explanations of what is happening in the current and future phases.

Entering Your Income

1 Click on the + sign to expand the Income To Do. 2 Click to select any income types that apply to the selected borrower, and click Continue. (^4) Enter the details for all of your current jobs and income sources. If the selected borrower doesn’t receive a separate income, check the box at the bottom of the income section.

Entering Your Income

6 Click the Submit button at the bottom of the section. Add any additional jobs or income sources by clicking the Add Another Job or Add Other Income buttons. Remove any jobs or income sources by clicking the Remove icon.

Confirming Your Payoffs

1 Click on the + sign to expand the Confirm payoffs To Do. 2 Verify the account number and payment address by clicking This matches my statement. Click Next and Previous to move through your payoffs and confirm all account information. You can change, move on, and come back to any payoff account to review the information before you submit it.

Once you have viewed all payoffs and either verified that the information is correct or entered new information, you will be able to use the Submit button to submit your changes.

Click I want to update this if you need to correct the information displayed. This will bring up entry fields for you to input new, correct account number and payment address information. If no information is on file, we will ask you to update the fields by default. Please note : If you need to change the creditors you’re paying off, please call your Personal Banker right away 7 of 7

Confirming Your Mortgages

1 Click on the + sign to expand the Confirm your mortgages To Do. Use the dropdown to the right of each mortgage’s information to select the property address for the mortgage. If none of the options are correct, select Enter a new address from the dropdown and fields for you to enter new address information will be shown to you.

(^3) Click Submit. If any of the mortgages listed are not yours, please call your Personal Banker for assistance.

Viewing Your User Profile

You can see your user profile by clicking on Profile in the main menu, and then Profile & Preferences in the dropdown menu. This page shows the names, contact information, and loan number for you and any co-borrower on your loan application, as well as your loan terms. It also allows you to change your account password. If you see an error on this page, please contact your Personal Banker immediately to make sure it is corrected.

Changing Your Password

You can change your password on the Profile page. Simply scroll down below your profile information, type in your current password and new password, and click Submit. If you forget your password, please click the Forgot password? link on the log in page. The system will ask you to verify your identity for security purposes and then will allow you to reset your password. Please note: If you type your password incorrectly on the log in screen more than six times in a row, the system will lock you out of your account. You will need to contact your Personal Banker to reset your password.