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MGMT 6100 Section questions to Study for the Final Exam With Complete Solutions. MGMT 6100. Southern Utah University ________ refers to the degree of camaraderie within the group and is often associated with increased levels of productivity and rewarding experience for the group's members. Correct Answers Cohesion 360-Degree Feedback is best used for Correct Answers Developmental purposes. A group can be defined as *A small number of people with complimentary skills who are committed to a common purpose, performance goals, and approach for which they are mutually accountable. *A cohesive coalition of people working together to achieve mutual goals. *A collection of individuals who interact with each other such that one person's interactions have an impact on the others. *A group of players forming one side in a competitive game or sport. Correct Answers A collection of individuals who interact with each other such that one person's interactions have an impact on the others.
A group where members become conflict avoidant and focus more on trying to please each other may risk making flawed decisions, and even fall prey to groupthink. In such a case, the group may be suffering from Correct Answers Too much cohesion A significant difference between Fiedler's Contingency Theory and many of the other contingency leadership theories, including Situational Leadership and House's Path-Goal Theory is that Correct Answers Fiedler's Contingency Theory assumes that a leader's style is fixed and does not change, while Situational Leadership and House's Path-Goal Theory assumes a leader can vary their style depending on the situation. According to "Cracking the Code of Change" by Michael Beer and Nitin Nohria, the theory of change which focuses on economic value and the "hard" approach where shareholder value is the only legitimate measure of corporate success is called ____________. Correct Answers Theory E According to "Cracking the Code of Change" by Michael Beer and Nitin Nohria, the theory of change which focuses on organizational capability and the "soft" approach to change where the goal is to develop corporate culture and human capability through individual and organizational learning is called ____________. Correct Answers Theory O According to "Leading Change: Why Transformation Efforts Fail" by John P. Kotter, the change process in organizations goes through a series of phases that, in total, usually require a considerable length of time. Skipping steps creates only the
But we can strengthen these skills through persistence, practice, and feedback from colleagues or coaches. Correct Answers True According to Daniel Goleman in "What Makes a Leader," what distinguishes great leaders from merely good leaders is Correct Answers Emotional Intelligence According to David McClelland's Acquired-Needs Theory, individuals acquire three types of needs as a result of their life experiences. Which of the following is not one of these needs? Need for Achievement Need for Power Need for Affiliation Need for Self-Actualization Correct Answers Need for Self- Actualization According to Geert Hofstede's Culture Framework, the following description would refer to which cultural dimension? A culture that has stronger bonds to their groups and group membership forms a person's self identity, where family bonds are more influential in people's daily lives, and where sharper distinctions are drawn between the groups they below to and those not considered to be in their in-group. Correct Answers High Collectivism/Low Individualism According to Geert Hofstede's Culture Framework, the following description would refer to which cultural dimension? A culture where unequal distribution of power is seen as more acceptable, where people higher up in the organizational
hierarchy are viewed as more powerful and deserving of a higher level of respect, and where employees are less likely to question the power and authority of their manager but are expected to conform. Correct Answers High Power Distance According to Herzberg's Two Factor Theory, Hygiene Factors include achievement, recognition, interesting work, increased responsibilities, advancement, and growth. Correct Answers False According to John P. Kotter in "What Leaders Really Do," leadership involves all the following except Correct Answers Organizing and staffing. According to John P. Kotter in "What Leaders Really Do," management and leadership both involve deciding what needs to be done, creating networks of people to accomplish the agenda, and ensuring that the work actually gets done. Correct Answers True According to John P. Kotter in "What Leaders Really Do," management involves all the following except Correct Answers Setting direction. According to Katzenbach and Smith in "The Discipline of Teams," a team cannot "own" its purpose unless management leaves it alone to develop its purpose. Correct Answers False According to Katzenbach and Smith in "The Discipline of Teams," all the following are elements of the definition of teams except
According to Katzenbach and Smith in "The Discipline of Teams," most teams can be classified in one of three ways. Which is not one of these three classifications? Teams that run things Teams that make or do things Teams that recommend things Teams that create things Correct Answers Teams that create things According to Michael Beer's formula for leading change, ( D x M x P ) > C The variable C stands for ________________. Note: The formula is also often expressed as ( D x M x P ) > ( Rc + Cc ) Correct Answers Cost of Change According to Michael Beer's formula for leading change, ( D x M x P ) > C The variable D stands for ________________. Note: The formula is also often expressed as ( D x M x P ) > ( Rc + Cc ) Correct Answers Dissatisfaction According to Michael Beer's formula for leading change, ( D x M x P ) > C The variable M stands for ________________.
Note: The formula is also often expressed as ( D x M x P ) > ( Rc + Cc ) Correct Answers Model According to Michael Beer's formula for leading change, ( D x M x P ) > C The variable P stands for ________________. Note: The formula is also often expressed as ( D x M x P ) > ( Rc + Cc ) Correct Answers Process According to Nitin Nohria and Paul Lawrence's Four-Drive Theory described in "Employee Motivation: A Powerful New Model," people are guided by four basic emotional needs, or drives. Which of the following is not one of these four drives? The drive to comprehend. The drive to bond. The drive to achieve. The drive to defend. The drive to acquire. Correct Answers The drive to achieve. According to Patrick M. Lencioni in "The Trouble with Teamwork," Correct Answers Teamwork is a strategic choice According to Patrick M. Lencioni in "The Trouble with Teamwork," a leadership team is a group of executives who work independently with few expectations for collaboration, where members know exactly what they can, and more importantly, cannot expect of one another, and where can focus
One of the most important contributions from Fiedler's Contingency Model is that Correct Answers it explicitly recognized that leadership effectiveness depends (or is contingent upon) the favorability of the situation. According to Fiedler, a task-oriented leader would only be successful if the situation called for a task-oriented leader. Alderfer's ERG Theory is often considered a modification of Maslow's Hierarchy of Needs Theory. ERG Theory combines Maslow's Social (Belongingness), Esteem, and Self-Actualization needs into one primary need called Growth. Correct Answers False All of the following are benefits of diversity in the workplace except Correct Answers Diverse teams have quicker and more efficient decision making. All of the following are common responses to power, except Correct Answers Dependency All of the following are general characteristics found in effective appraisal systems except *Judgement based on evidence that includes documenting performance and using factual evidence instead of opinions. *Adequate notice in letting employees know what criteria will be used during the appraisal. *Forced ranking systems that provide clearly defined differentiation between top performers and poor performers.
*Fair hearing that ensures there is two-way communication during the appraisal process and that the employee's side of the story is heard. Correct Answers Forced ranking systems that provide clearly defined differentiation between top performers and poor performers. All of the following are key decisions in designing effective teams, except Size Composition Diversity Task Correct Answers Task All of the following are reasons why Goal Setting Theory increases motivation except *Goals provide a challenge and a sense of accomplishment when completed. *Goals drive employee performance and motivation, even when employees are lacking the skills and abilities needed to accomplish the goal. *Goals encourage people to think out of the box and seek creative, non-traditional ways of working. *Goals provide direction and focus.
All of the following are true concerning organizational culture, except Correct Answers A strong culture will lead to increased performance. All of the following are ways in which a manager can influence expectancy, except: *Ensure that the work environment is conducive to performance. For example, create an environment where effort, not political behaviors, predict performance. *Make sure employees have the proper skills, ability and knowledge to perform their jobs. *Provide encouragement to employees so that they believe that their efforts makes a difference. *Provide employees choice over rewards. Correct Answers Provide employees choice over rewards. All of the following are ways to increase employee empowerment at work except *Ensure employees are provided limited authority to make decisions, and train managers to step in if employees make the wrong decisions. *Ensure employees have access to the information needed to make informed decisions about their work and the company strategy.
*Ensure managers are trained to adopt a leadership style that is not controlling, micromanaging, or bossy. *Ensure that employees know how to perform their jobs by selecting the right people and providing continuing training and development. Correct Answers Ensure employees are provided limited authority to make decisions, and train managers to step in if employees make the wrong decisions. All of the following can be sources of intentional or unintentional bias in performance reviews except Objective Data Leniency Liking Stereotypes Correct Answers Objective Data All of the following sets of studies illustrate how important it is to create checks and balances to help individuals resist the tendency to conform or to abuse authority, except Correct Answers The Marshmallow Test Studies All of the following statements about pay-for-performance systems are true except *Might create a risk-adverse environment that diminishes creativity if employees are concerned that such behaviors may negatively effect their compensation.
Being mentored by a knowledgeable and powerful mentor has been shown to be important for career advancement. However, when companies do not have a formal mentoring program in which people are assigned to a specific mentor, people are more likely to develop a mentoring relationship with someone who is similar to them in demographic traits. This can limit opportunities for employees who do not reflect the predominant demographic traits of the majority of the company's leaders. This is an example of Correct Answers similarity-attraction phenomenon. Both task-oriented behaviors and people-oriented behaviors have important outcomes. Task-oriented behaviors seem to lead to greater employee satisfaction while people-oriented behaviors are more strongly related to leader effectiveness. Correct Answers False Bruce Tuckman introduced a five-stage map of group evolution. Which of the following is not one of the five stages? Informing Norming Storming Performing Correct Answers Informing Cedar City Coffee Company needs to decide the color of the paper napkins they use in their store and they must let their supplier know the answer by the end of the day. With the extremely short deadline, this decision will ultimately require an efficient process that will produce a recommended solution in a very short amount of time.
It is a simple problem that will require the expertise of only one functional area - the marketing department. It's a relatively low stakes decision, and even if they get it wrong, it will not have a meaningful negative impact on the company. This is a reoccurring decision that has to be made every year, and does not require a creative or innovative solution. Based on this situation, the company should form a diverse, cross-functional team to determine the color of the paper napkins. Correct Answers False Clayton Alderfer's ERG Theory is often seen as a modification of Maslow's hierarchy of needs. In addition to grouping basic human needs in three categories instead of five, ERG theory proposed a relaxation of Maslow's assumptions. Which of the following is not a element of ERG Theory? *The categories of needs are not ranked in any particular order. *More than one category of need may operate at the same time. *Individuals who are frustrated in the attempts to satisfy one need may regress to another need. *Only one need category is dominant at a given time. Correct Answers Only one need category is dominant at a given time. Conflict is a process that involves people disagreeing. Which of the following statements about conflict is not true? Correct Answers Conflict is a dysfunctional part of organizational life.
*When employees are engaged, not only does job performance increase, but satisfaction also increases and negative outcomes like absenteeism and turnover decrease. *When jobs are designed with several key attributes (variety, autonomy, and feedback), employees will be more engaged. *When jobs are designed with several key attributes (variety, autonomy, and feedback), employees are better able to fulfill their Need for Achievement, leading to higher levels of satisfaction and motivation. *Employee engagement is driven by the meaningfulness of the work, a sense of personal responsibility for the outcomes, and an understanding of the results of the work. Correct Answers When jobs are designed with several key attributes (variety, autonomy, and feedback), employees are better able to fulfill their Need for Achievement, leading to higher levels of satisfaction and motivation. Highly productive teams must develop the capacity to engage in constructive conflict. There are two types of conflict. Match the following types of conflict with the appropriate term that represents the same type of conflict. Correct Answers Task-related conflict = Cognitive conflict Relationship conflict = Affective conflict House's Path-Goal Theory of Leadership is based on the expectancy theory of motivation, where employees are
motivated when they believe, or expect, all the following, except Correct Answers they are not the Least Preferred Coworker Humans have a fundamental emotional need to develop understandings of their environments and themselves. This includes making sense of the world and making meaningful contributions. People experience invigoration when working things out, learning and growing, but feel frustrated when things seem senseless. At the end of the day, they want to perform meaningful work. This describes Nohria and Lawrence's Drive to Correct Answers Comprehend In arbitration, an outside third party attempts to assist the parties in reaching an agreement. The arbitrator can facilitate, suggest, and recommend solutions while working with both parties. Instead of representing a specific party, the arbitrator's role is to help the parties share feelings, air and verify facts, exchange perceptions, and work towards agreements. An arbitrator does not resolve the charge or impose a decision on the parties. Correct Answers False In this stage of Bruce Tuckman's model of group evolution, as members begin to feel sufficiently safe and included, they become more authentic and more argumentative. They begin to explore their power and influence and try to differentiate themselves from other group members instead of seeking common ground. Correct Answers Storming Individuals with a high external locus of control Correct Answers Believe that what happens to them is out of their
