Download Business Ethics Exam Q&A: Ethical Dilemmas, Stakeholders, and Diversity and more Exams Advanced Education in PDF only on Docsity!
Mgt 3301 UHD Ch. 3 Exam Questions And Accurate Answers
Which of the following are moral dilemmas? (Select all that apply.) - ANSWER You must choose between serving the interest of another person or advancing your own interest.
You must choose between two actions neither of which can avoid causing harm to another person.
Barry learns that a very expensive item has been ordered by his customer which he does not really need. Barry knows the right thing to do is to tell his customer and save them money, but if he can leave the item on the order, he will get a much bigger commission. Barry is in an _______ dilemma. - ANSWER ethical
True or false: Laws can change but ethics never change. - ANSWER False
Murder, theft, slavery, rape, and driving under the influence are examples of behaviors that most people today believe _______. - ANSWER are unethical
are unacceptable
Overall, those who provide resources to a business and may benefit or be harmed by the actions of the business are called the business's _______. - ANSWER stakeholders
Rodney is caught between a rock and a hard place. He has to decide, but with any outcome he chooses his decision will hurt one group of people even though it may benefit another. Rodney is facing a(n) _______ dilemma. - ANSWER ethical
Those who own stock in a company are known as _______. - ANSWER stockholders
At times, an ethical dilemma is to decide which course of action _______. - ANSWER is the lesser of two evils
What do managers as a group bring to an organization that give them a claim on the organization? (Check all that apply.) - ANSWER Expertise
Experience
Skills
Which of the following statements about laws and ethics are true? - ANSWER Neither laws nor ethics are fixed principles.
In order to satisfy employee's expectations, and to be ethical towards them as well, a firm should establish an organizational structure _______. - ANSWER that fairly and equitably rewards employees
Which of the following are behaviors most people agree are unacceptable, unethical, and should be illegal? - ANSWER sexual assault
driving while intoxicated
murder
True or false: Stakeholders supply productive resources and have a claim on a company. - ANSWER True
Legal contracts between companies and their suppliers do not usually cover _______. - ANSWER ethical issues
Those who have a claim on a business, and hence an interest in its ethics, by virtue of being owners as well as entitled to receive future stock dividends are known as the _______. - ANSWER stockholders
The most important stakeholders are the _______. - ANSWER customers
Stakeholder group that provides their human capital-their skills, expertise, and experience-to the company and therefore has a claim on the company is the _______. -
By _______, a company contributes to the economy of its town or region and, therefore, helps determine whether the community prospers or declines. - ANSWER the salaries, wages, and taxes it pays
What is the responsibility of an ethics officer? - ANSWER To communicate ethical standards to employees, ensure employees conform to standards and teach employees to respond to ethical dilemmas
Check all that apply. - ANSWER Utilitarian
Practical
Moral rights
Justice
Diversity is _______. - ANSWER differences among people due to age, gender, race, ethnicity, religion, sexual orientation, etc.
Which of the following are behaviors that most people agree are unacceptable, unethical, and should be illegal? - ANSWER sexual assault
driving while intoxicated
murder
The law that addresses age discrimination is the _______. - ANSWER Age Discrimination in Employment Act
Trust exists when _______. - ANSWER a person has faith in the good intentions of another person
One study found that firms with one or more women on their boards of directors outperformed other firms _______. - ANSWER on returns to equity and on sales
_______ ethics derive from those values and norms which help govern the interactions of the general public with one another regarding specific issues such as fairness, justice, poverty, and individual rights. - ANSWER Societal
The composition of the U.S. populace, regarding racial and ethnic diversity, ____. - ANSWER continues to increase tremendously
The person charged with overseeing compliance with ethical standards and with investigating ethical violations is the _______. - ANSWER ethics officer
The central issue for managers with respect to religious diversity is _______. - ANSWER recognizing different religions and their beliefs
Today's workforce is made up of individuals of different genders, ages, ethnicity and sexual orientations. Collectively, these differences among people are known as _______.
Which act, in addition to Americans with Disabilities Act, protects employees with HIV or AIDS from discrimination in the workplace? - ANSWER Americans with Disabilities Act
The Age Discrimination in Employment Act Prohibits discrimination against workers over the age of _______ and restricts mandatory _______. - ANSWER 40; retirement
Socioeconomic diversity requires that managers be sensitive and responsive to _______.
- ANSWER those with low incomes
Which of the following best describes the relationship between top management positions and financial performance? - ANSWER Organizations with more women in top management positions are significantly better performers financially.
Which of the following says workplace discrimination based on sexual orientation is illegal? - ANSWER Title Equal Employment Opportunity Commission
and services that will enable the company to expand its market by _______. - ANSWER reaching a more diverse set of customers
Research does suggest that the presence of physically distinct employees affects _______. - ANSWER promotion rates and salaries
In addition to providing protection for workers with both physical and mental disabilities, what act protects workers with either HIV or AIDS from discrimination in the workplace? - ANSWER Americans with Disabilities Act
The most common targets or victims of sexual harassment are _______. - ANSWER women in a predominantly male occupation
With today's workforce composed of so many individuals of different racial and ethnic groups, effectively managing diversity becomes paramount. -
Staff members generally follow a manager's example in treating members of minority groups because ______. - ANSWER of the influence of the manager's authority and position
The two forms of sexual harassment are quid pro quo and ______. - ANSWER hostile work environment
Having a diverse group of employees with a variety of problem solving approaches _______. - ANSWER can improve managerial decision making
Which of the following are initial steps managers can take to deal with problems of sexual harassment? Check all that apply. - ANSWER Use a fair complaint procedure.
Provide sexual harassment education and training to all organizational members, including managers.
Develop and communicate a sexual harassment policy.
Which of the following is a type of diversity that could affect how employees are treated on the job? - ANSWER Physical appearance
Which of the following are true statements about sexual harassment? (Select all that apply.) - ANSWER Both men and women can be targets of sexual harassment.
Sexual harassment tarnishes the reputation of the organization where the harassment occurs.
Effectively managing diversity means _______. - ANSWER making sure that diverse workers have equal opportunities
Which two are forms of sexual harassment? - ANSWER quid pro quo
hostile work environment
The first step to eliminating sexual harassment is to have a sex harassment policy that the top managers have endorsed and publicly communicated. Which of the following should be included in such a policy? (Select all that apply.) - ANSWER Examples of unacceptable behavior
Employee education and training
Procedures for reporting harassment
Which of the following are initial steps managers can take to deal with problems of sexual harassment? (Check all that apply.) - ANSWER Provide sexual harassment education and training to all organizational members, including managers.
Develop and communicate a sexual harassment policy.
Use a fair complaint procedure.
