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Mgt 3301 UHD Ch. 5 Exam Questions And 100% Correct Answers
Managers have to be aware of the fact that _______ is an inherent part of each management function they do whether it is planning, organizing, directing or controlling. - ANSWER decision making
True or false: The process of decision making involves programmed or nonprogrammed decisions. - ANSWER True
Geraldine has implemented a process where office supplies are reordered when the current levels reach a certain point. This would be a _______ decision. - ANSWER programmed
A prescriptive approach, based on the assumption that the person making the decision can identify and evaluate all possible alternatives and their consequences defines the _______ decision making model. - ANSWER classical
The _______ model of decision making deals with the idea that because decision making is inherently uncertain and risky, it leads managers to make satisfactory, rather than optimum, decisions. - ANSWER administrative
Bounded rationality, incomplete information, and satisficing is the basis for the _______ model of decision making. - ANSWER administrative
Every decision that a manager makes is either _______ or _______. - ANSWER nonprogrammed; programmed
Janice has a choice to make. All of the options, all of the alternatives, along with the information regarding those alternatives are so vast that she cannot even begin to consider them all, let alone evaluate them. This describes what March and Simon term _______. - ANSWER bounded rationality
Satisficing-a strategy in which a manager settles for an acceptable decision, rather than the optimal decision, by considering only a limited sample of all possible alternatives. - ANSWER satisficing
The classical model of decision making assumes that the decision maker can identify and evaluate _______. - ANSWER every possible alternative and each consequence
Recognize the need, generate alternatives, assess alternatives, choose among alternatives, implement the chosen alternative, and learn from feedback are the six steps of _______. - ANSWER decision making
The administrative model of decision making explains why _______. - ANSWER managers usually make satisfactory, rather than optimum, decisions
What is the first step in the decision making process? - ANSWER Recognize the need for a decision
Which of the following are factors upon which the administrative model is based? (Check all that apply.) - ANSWER Incomplete information
Satisficing
Bounded rationality
After managers have realized that an opportunity or threat calls for a decision, they must _______. - ANSWER identify a set of feasible alternatives
The bounded rationality concept suggests that _______ constraints limit the ability to perceive, process, and react to information. - ANSWER cognitive
Karen has searched a limited number of all the possible alternatives in order to make her decision. She is choosing an acceptable decision, rather than trying to make the optimal decision. This approach is called _______. - ANSWER satisficing
When managers have developed a set of _______, the third step in the decision making process is to weigh the pros and cons of each. - ANSWER alternatives
When small groups start to think as one, tolerate no dissension, and strive to remain cordial with each other, _______ occurs. - ANSWER groupthink
The ranking of the various alternatives and selection of one alternative is the fourth step in making a decision but only after the set of the alternatives has _______. - ANSWER been carefully evaluated
Critiquing and challenging the way in which the group has evaluated a set of alternatives and the decision reached as a way to draw out all possible problems that may be associated with the chosen alternative is called the role of the _______. - ANSWER a devil's advocate
The final step in decision making is to _______. - ANSWER implement the decision
Group decision making can be improved by _______. - ANSWER promoting diversity in groups
In the last step in the decision making process, effective managers always conduct a retrospective analysis. Failure to do so results in _______. (Check all that apply.) - ANSWER repeating the same mistakes over and over
stagnation
Hiromi continually tries to get his employees to willingly understand and manage the organization and its task environment. In doing so, Hiromi feels his employees will be able to make decisions that will continually _______. - ANSWER raise organizational effectiveness
In group decision making, managers can draw upon the group's _______ to generate feasible alternatives and make good decisions. - ANSWER competencies, combined skills, and accumulated knowledge
According to Peter Senge, managers can enable employees to develop personal ______ by empowering employees and letting them experiment, create, explore what they want.
Shashir is part of a work group that needs to come up with a decision on which advertising campaign to use for their company's new product. It seems like the members of this group are more interested in achieving consensus rather than accurately evaluating information. This phenomenon is called _______. - ANSWER groupthink
By giving employees the opportunity and freedom to put forth new ideas and solutions to company problems, managers can encourage _______. - ANSWER creativity
The group decides to analyze the preferred alternative more critically after Tonya raised challenges, defending unpopular alternatives for the sake of argument. This is an example of _______. - ANSWER devil's advocacy
Which of the following are group decision making techniques? (Select all that apply.) - ANSWER Brainstorming
Delphi technique
Nominal group technique
Diverse groups sometimes are not as prone to groupthink because group members_______. (Select all that apply.) - ANSWER are less subject to pressures for uniformity
already differ from each other
A group is brainstorming. However there are so many ideas being generated that group members cannot make sense of it all and end up having a tough time generating more ideas. This situation is known as ______. - ANSWER production blocking
Organizational learning occurs when managers _______. - ANSWER try to increase
