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MGT 3301 UHD-FINAL EXAM QUESTIONS AND
ACCURATE ANSWERS
transactional leadership - ANS leadership that activates subordinates by rewarding them for high performance and reprimanding them for low performance
Developmental consideration - ANS conduct a leader exhibits to provide aid and encouragement to followers and to facilitate their growth and improvement on the job
The leader substitutes model - ANS maintains that leadership is sometimes superfluous because substitutes for leadership exist
Task structure - ANSWER degree to which the work to be done is clear-cut so that a leader's subordinates know what needs to be accomplished and how to go about doing it.
Fiedler's contingency model - ANSWER leader style is a enduring characteristic that managers cannot change.
Referent power - ANSWER power that comes from subordinates' and coworkers' respect, admiration, and loyalty
Maturity-ANSWER allows managers not to be selfish, control emotions and admit when one has made a mistake.
charismatic leader-ANSWER a leader who is enthusiastic and confident in himself/herself who possesses the ability to clearly articulate his or her vision of how good things might be.
Transformational Leadership - ANSWER leadership that makes subordinates aware of the importance of their jobs and performance to the organization and aware of their own needs for personal growth and that motivates subordinates to work for the good of the organization
empowerment - ANSWER The process of giving all employees the authority to make decisions and be responsible for their outcomes
Expert power - ANSWER best used in a guiding or coaching manner rather than in an arrogant, high-handed manner. example
organizations that have a female manager when they've never had one - ANSWER To overcome this resistance and gain the subordinates' trust and respect, women managers may use a participative approach. example: ask workers what they think
About the balance of conformity and deviance within a group - ANSWER moderate conformity and moderate deviance result in high performance.
5 stages of group development - ANSWER 1. Forming: Members try and get to know each other, get an understanding of what they are trying to accomplish and determine how they should behave
- Storming: Group members experience conflict and disagreement.
- Norming: close ties between group members develop
- Performing: Ensure that groups are effective, motivated,
- Adjourning: when a group completes a finished product and has submitted its findings
Ad hoc committees - ANSWER Another term for task force; to accomplish specific goals or solve problems in a particular time frame
Direct Behaviors - ANSWER setting goals, assigning tasks, showing subordinates how to complete tasks, and taking concrete steps to improve performance
subjective appraisals - ANSWER based on a manager's perceptions of an employee's traits or behaviors
Ability tests - ANSWER assess the extent to which applicants possess the skills relevant to job performance, such as verbal comprehension or numerical skills.
personality tests - ANSWER measure the personality traits and characteristics relevant to job performance
paper-and-pencil test - ANSWER There are two types ability and personality test. These types of test are used for selection purposes
performance appraisal The component of an HRM system that provides managers with the information they require to make decisions regarding how to train, motivate, and reward organizational members. Also serves a developmental purpose
trait appraisals ANSWER focus on relatively enduring human characteristics that change only over the long term. These type of appraisals are likely to be of little help for employees interested in improving their performance
Validity - ANSWER the degree to which a tool measures what it purports to measure. For selection tools, it is the degree to which the test predicts performance on the tasks or job in question.
internal recruiting - ANSWER This type of recruiting includes lateral moves (job changes that entail no major changes in responsibility or authority levels) or promotions. And is normally less time-consuming and expensive than external recruiting.
Fair Labor Standards Act- ANSWER prohibited child labor and provided minimum wage, overtime pay, and maximum hours in order to safeguard the rights of the employees.
When unions come for collective bargaining- ANSWER This is used for complaint-letter addressing by the employees.
Example: Pay discrepancy between top managers and low level employees. Solution will be
Performance feedback session-the manager and employee agree to a timetable for performance improvements. The manager should give periodic informal feedback to employees to let them know how they are doing.
Simulations-ANSWER Representations of real situations; give organizations the opportunity to speculate as to what would happen if certain courses of action were pursued.
example: A hazardous occupation such as search and rescue that involves climbing, crossing mountains etc. The training can put the recruits through mock rescues and first aid methods
medium - ANSWER channel, such as a telephone call, letter, memo or face to face communication in meeting, through which an encoded message is delivered to a receiver
example: an email.
management information system (MIS) - ANSWER a specific form of information technology that managers select and use to generate the specific, detailed information they need to perform their jobs effectively.
Spoken communication either over the phone or via the Internet is richer than - ANSWER written personal communication but not as rich as face-to-face communication.
Information overload - ANSWER the potential for important information to be ignored or overlooked while irrelevant information gets more attention. This can result in thousands of hours and millions of dollars in lost productivity.
process layout - ANSWER the workstations are not arranged in any fixed sequence, thus best for producing custom-made products.
Drawback of JIT systems - ANSWER they leave an organization without a buffer stock of inventory. While the buffering stock of inventory is costly in storage, it helps an organization when it suffers shortages of inputs occasioned by a disruption among suppliers.
A disadvantage of the JIT inventory system is the - ANSWER lack of a buffer stock of inventory against supply fluctuations.
Higher product quality - ANSWER 1. can increase efficiency and thereby lower operating costs and boost profits
- lowers operating costs because of the effect of quality on employee productivity.
To compute total factor productivity, managers must express all inputs in terms of - ANSWER a common unit.
fixed position layout - ANSWER commonly used in the manufacture of complex or large products such as jet airlines and gas turbines that are difficult to move
operations manager - ANSWER managers responsible for managing an organization's production system
Process reengineering - ANSWER The fundamental rethinking and radical redesign of business activities to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed
Customer relationship management (CRM) - ANSWER processes information about changing customer needs
CRM systems allow marketing managers to find prospective customers through -
ANSWER Social Media
How might a service organization best improve the quality of its goods or services? - ANSWER by following up after purchase with a personal phone call
Product layout ANSWER mass production is the familiar name. Workers are stationary and product is progressively assembled along a conveyor belt
