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MHA 702 Exam 1 Questions And 100% Correct Answers
clerical model - ANSWER paperwork based Counseling model - ANSWER supporting employee growth Industrial Model - ANSWER requires unions; HR guided by contracts Control Model - ANSWER HR part of main staff; Japanese taught model Consulting Model - ANSWER HR seen as "expert resources"; functions are "consultive" Traditional HR Models are based upon -blank- - ANSWER Based on Perception Alternative Clerical Model - ANSWER Acquire data, maintain records, file reports Legal Model - ANSWER compliance to law and regulations Financial Model - ANSWER HR well-versed in finances; focused on money, not how theytreat people
Managerial Model - ANSWER Same goals as line MANAGERS. HR is "de-centralized",everyone interprets same guidelines differently
Humanistic Model - ANSWER higher quality of work, enhancing work life of individuals Behavioral Science Model - ANSWER managers and employees=more sophisticated;
using social psych to drive HR; employee incentive programs; using psych data Alternative HR Models are based on -blank- - ANSWER Organizational, Operational,Functional
Three Significant Changes Facing Healthcare Orgs - ANSWER Technological (past15-20 yrs) Financial (Decreased reimbursement)Social- (what society expects of HC orgs)
Define Re-Engineering - ANSWER "down-sizing, retrenchment; focus is desiredoutcome, not the current situation"
Definition of "Flattening" - ANSWER when HR loses their specialists to Re-Engineering Definition De-Centralization - ANSWER companies cut money and costs Supremacy Clause of the Constitution - ANSWER a conflict of jurisdictions, federal lawoverrides state and local statutes
Examples where supremacy clause is not applicable - ANSWER Minimum wage,Medicaid guidelines, Inc. statutes, Insurance regs.
Norris LaGuardia Act (1932) - ANSWER promoted union formation and activities Natl Labor Relations Act (1935) - ANSWER Wagner Act, formed the Natl Labor RelationsBoard
Social Security Act (1935) - ANSWER est social security
COBRA (1986) - ANSWER allows employee to extend health insurance if dischargedfrom job; up to 36 months; employee pays
Immigration Reform and Control Act (1968) - ANSWER passed by Regan; prohibits anycompany from hiring illegal citizens
Pension Protection (1987) - ANSWER requires adequate funding of pension plans Drug-Free Workplace (1988) - ANSWER requires employers to maintain drug-freeworkplace
Polygraph Protection Act (1988)- ANSWER prohibits lie detector tests for most workers Worker Adjustment/Retraining Notif. Act (1988)- ANSWER required employers toprovide advanced notice of layoffs
ADA (1990)- ANSWER prohibits disc. of people with disabilities, employers mustaccommodate workers
Older Workers Benefit Protection (1990)- ANSWER employers can reduce retirementbenefits when other costs are used to enhance working conditions
Civil Rights Act (AMENDED 1991) - ANSWER employees can now receive compensationfrom someone who discriminated against them
Family Medical Leave Act (1994) - ANSWER employers must grant unpaid leave toemployees experiencing medical issues
Retirement Protection (1994) - ANSWER increased premiums for govt-provided pensioninsurance
Small Business Job Protection Act (1996) - ANSWER allowed employees to roll-overpensions; vesting reduced from 10 to 5 yrs
HIPAA (1996) - ANSWER Protects private health information Affordable Care Act (2010) - ANSWER meant to make health care more affordable andaccessible for all
Results of Legislation in HR Today - ANSWER -increased costs of running business -increased complexity of HR -has not eliminated discrimination in workplace Other name for HR Department - ANSWER Function Five Elements of Emotional Intelligence - ANSWER Self-Awareness, Self-Regulation,Motivation, Empathy, Social Skills
Self-Awareness - ANSWER Knowing how your own thoughts, actions, emotions, etc.,affect the people around you
Self-Regulation - ANSWER Governing one's self to cycle disruptive behaviours andthought patterns to meet the changes in circumstances
Motivation - ANSWER staying positive even when under stress Empathy- - ANSWER considering other people's feelings when making decisions Social Skills - ANSWER managing the relationships to move people in desired directions
