CIS109 Post Assessment
You work as a Project Manager for uCertify Inc. You have been requested by the management
to show graphical representation of roles and responsibilities of different project team
members.
Which of the following will you produce? RACI chart
An analysis has been done regarding the expansion of the customer information database. The
result specifies that the disk capacity must be increased to contain the projected growth of the
database in the near future. Which process is accountable for sharing this information on time
to ensure that the available disk space is adequate? Capacity Management
Which of the following is the objective of Information Security Management? It
manages information security effectively within all service providers.
Which one of these statements best reflects the purpose of continual service improvement?
To improve the efficiency of services and service management processes
In which system will the information regarding configuration items and service assets be held?
CMS
In uCertify Inc, the sales department has relocated internally with their people as well as IT
resources. A service Desk employee has been assigned the task to relocate the department's
workstations. In which of the following ITIL processes is this employee currently playing a
role? Change Management
Which of the following statements are correct? It is the responsibility of the information
security manager to: 1 and 3
•Produce and maintain the information security policy.
•Define the data security requirements for the business.
•Ensure business impact analysis and risk analysis are conducted.
Which of these statements is/are correct? Both
•A resource is a generic term used to describe IT infrastructure, people, money, or
other items that make up a service.
•A capability is the ability of an organization, person, process, or IT service to carry out
an activity.
Capacity Management provides the required IT resources consistently at the right time and at
the right cost according to present and future needs of the business. Which of the following
are the
