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MSSC CLA TEST
WITH COMPLETE SOLUTION
"When a customer presents a problem or complaint, the technician should: - CORRECT
ANSWER Follow company policy"
"Which type of communication includes contacts with customers, vendor, suppliers, transporters
or other ms outside the company? - CORRECT ANSWER External"
"Looking at key headings and highlighted materials is an example of which type of reading
guidelines? - CORRECT ANSWER Previewing the documentation"
"What is the best way to communicate between shifts? - CORRECT ANSWER Face to Face
communication"
"CSI - CORRECT ANSWER (Container Security Initiative) IS government program where
containers are scanned and deemed safe before departing the country of origin"
"FAA - CORRECT ANSWER (Federal Aviation Administration) responsible for developing and
enforcing air transportation rules and strives to improve the safety and efficiency of aviation" "Which of the following government agencies studies the causes of workplace accidents and
injuries? - CORRECT ANSWER NIOSH (National Institute for Occupational Safety & Health"
"Slips, trips and falls constitute one of the top 3 workplace accidents - CORRECT ANSWER
True" "What's the science of a well designed workspace and the arrange of tools and material for
productive, safe work? - CORRECT ANSWER Ergonomics"
"Color coding is a typical industry method for marking. Which color is typically used to designated
storage areas? - CORRECT ANSWER White"
"Which of the following is an assessment of potential worker safety threats? - CORRECT
ANSWER Hazard Analysis"
"Which government agency is mainly concerned with transportation safety regulation? -
CORRECT ANSWER DOT"
"Which government agency is responsible to enforce ladder safety, noise control and safe storage
of material? - CORRECT ANSWER OSHA"
"Supply Chain safety in a logistics environment requires workers know about the fire safety and types of extinguishing agents present on the worksite.what type of extinguisher should be used
to fight a Class B Fire? - CORRECT ANSWER Class B/C"
"Listening and hearing something are the same thing. - CORRECT ANSWER False listening
Implies understanding and responding to what was heard" "Which of the following allows for the customer's computers to communicate directly with a
supplier's computer 24/7? - CORRECT ANSWER Electronic Data Interchange (EDI)"
"Identifying your purpose is a guideline for written communication that: - CORRECT ANSWER
Defines the reason for the communication"
"Allowing the speaker to complete their thought is an example of which type of listening? -
CORRECT ANSWER Not interrupting"
"Automation of data capture is achieved by 4 methods in logistics facilities. Which method uses an encoded number that is preprogrammed a d cannot be changed without reprogramming the
card it inhabits? - CORRECT ANSWER Magnetic Stripe"
"The workers in a warehouse that have broad access to computer programs, including internet access, are usually inventory control, warehouse dock workers and clerks, forklift drivers and
warehouse supervisors - CORRECT ANSWER False forklift drivers do not have broad access"
"Of the 4 ways to automatically capture logistics data, which methods uses infrared or laser
scanners to read universal Product Code labels? - CORRECT ANSWER Bar Code"
"Real-Time in-transit tracking of product is best conducted by using: - CORRECT ANSWER RFID
tags"
"House keeping color code: Blue - CORRECT ANSWER Information or caution"
"House keeping color code: White - CORRECT ANSWER Storage"
"House keeping color code: Green - CORRECT ANSWER Safety"
"House keeping color code: Magenta or black on yellow - CORRECT ANSWER Radiation
caution"
"Flammable Material for a Class A fire - CORRECT ANSWER Wood, paper, clothes, plastic"
"Flammable Material for a Class B fire - CORRECT ANSWER Grease, oil, chemical"
"Flammable Material for a Class C fire - CORRECT ANSWER Electrical"
"Flammable Material for a Class D fire - CORRECT ANSWER Combustible, metals"
"Flammable Material for a Class K fire - CORRECT ANSWER Cooking"
"SOP - CORRECT ANSWER Standard Operating Procedure"
"What is Lean? - CORRECT ANSWER Practice that seeks to eliminate waste"
"What is Six Sigma? - CORRECT ANSWER a methodology aimed at reducing the number of
defects and improve and maintain quality"
"TQM - CORRECT ANSWER (Total Quality Management) system that involves everyone in an
organization in a continual effort to improve quality and achieve customer satisfaction."
"CRM - CORRECT ANSWER (Customer Relations Management) a marketing philosophy based
on putting the customer first"
"RFID - CORRECT ANSWER (Radio Frequency Identification) a system using electronic tags to
store data about items"
“Which of the following inspections involves checking for air, water or ground pollution? -
CORRECT ANSWER Environmental Inspection"
"OSHA standards set the maximum requirement; supply chain logistics facilities may NOT use
additional guidelines from other government agencies or industry organizations - CORRECT
ANSWER False OSHA sets only the minimum requirements."
"Which of the following best describes the financial aids employers are required to provide to
workers who are injured on the job? - CORRECT ANSWER Worker's Compensation"
"Safety Inspections can help decide which improvements might be necessary at a workstation or
in a department - CORRECT ANSWER True"
"Safety committee are designed to voice employee concerns to management and to keep records
of any meeting - CORRECT ANSWER True"
"A Class A fire typically known by its material composition, which is - CORRECT ANSWER Paper
or wood"
"When talking to a group of co-workers, it is important to remember to: - CORRECT ANSWER
•Use understandable wording and context •Speak clearly and directly •Consider the audience"
"In logistics setting, there are 2 types of communication. What are they? - CORRECT ANSWER
Internal and External"
"The conversion of hand-written labels to bar code information is best performed by - CORRECT
ANSWER OCR programs"
"WWW is also known as: - CORRECT ANSWER The internet"
"Which computer software is used to track vehicle loading and order batching? - CORRECT
ANSWER Transportation Management System"
"Microsoft Access is a - CORRECT ANSWER Data base"
"What has a domain and user name included? - CORRECT ANSWER Email"
"Which computer system allows a user to enter information about the quantity, location, status and other relevant information for use in storage and product movement in a distribution center
or staging facility? - CORRECT ANSWER Warehouse Management System"
