Docsity
Docsity

Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity


Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan


Guidelines and tips
Guidelines and tips

NAB CORE PRACTICE EXAM 2024 ACTUAL QUESTIONS WITH VERIFIED ANSWERS ALREADY GRADED .pdf, Exams of Service Management

NAB CORE PRACTICE EXAM 2024 ACTUAL QUESTIONS WITH VERIFIED ANSWERS ALREADY GRADED .pdf

Typology: Exams

2024/2025

Available from 05/29/2025

lennyjast
lennyjast šŸ‡ŗšŸ‡ø

4

(2)

835 documents

1 / 26

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
pg. 1
NAB CORE PRACTICE EXAM 2024 ACTUAL QUESTIONS WITH VERIFIED ANSWERS ALREADY GRADED
NAB CORE PRACTICE EXAM 2024
ACTUAL QUESTIONS WITH VERIFIED
ANSWERS ALREADY GRADED
1. Which one of the following steps should be taken first in a risk management program?
A. Purchasing of adequate insurance
B. Conducting of employee safety drills
C. Identifying hazards and risks
D. Conducting staff in-services on incident reporting and accident prevention. - CORRECT
ANSWER>>>>C. Identifying hazards and risks
2. Which of the following professionals is authorized to dispense medications?
A. registered nurse
B. licensed nurse, physician and, in some states, medication aide.
C. licensed nurse and physician
D. pharmacist - CORRECT ANSWER>>>>D. pharmacist
3. Aphasia occurs frequently as a result of:
A. a stroke
B. diabetes
C. death of a spouse
D. pressure ulcers - CORRECT ANSWER>>>>A. a stroke
4. A check should generally be issued only when which one of the following is available
and properly signed?
A. purchase order
B. lien
C. warranty
D. general ledger - CORRECT ANSWER>>>>A. purchase order
5. Which class of fire extinguishers is appropriate for use on a grease fire?
pf3
pf4
pf5
pf8
pf9
pfa
pfd
pfe
pff
pf12
pf13
pf14
pf15
pf16
pf17
pf18
pf19
pf1a

Partial preview of the text

Download NAB CORE PRACTICE EXAM 2024 ACTUAL QUESTIONS WITH VERIFIED ANSWERS ALREADY GRADED .pdf and more Exams Service Management in PDF only on Docsity!

NAB CORE PRACTICE EXAM 2024

ACTUAL QUESTIONS WITH VERIFIED

ANSWERS ALREADY GRADED

  1. Which one of the following steps should be taken first in a risk management program? A. Purchasing of adequate insurance B. Conducting of employee safety drills C. Identifying hazards and risks D. Conducting staff in-services on incident reporting and accident prevention. - CORRECT ANSWER>>>>C. Identifying hazards and risks
    1. Which of the following professionals is authorized to dispense medications? A. registered nurse B. licensed nurse, physician and, in some states, medication aide. C. licensed nurse and physician D. pharmacist - CORRECT ANSWER>>>>D. pharmacist
    2. Aphasia occurs frequently as a result of: A. a stroke B. diabetes C. death of a spouse D. pressure ulcers - CORRECT ANSWER>>>>A. a stroke
    3. A check should generally be issued only when which one of the following is available and properly signed? A. purchase order B. lien C. warranty D. general ledger - CORRECT ANSWER>>>>A. purchase order
    4. Which class of fire extinguishers is appropriate for use on a grease fire?

A. A

B. B

C. C

D. D - CORRECT ANSWER>>>>B. B

  1. The age-related clouding of the lens of the eye is called: A. macular degeneration B. a cataract C. glaucoma D. conjunctivitis - CORRECT ANSWER>>>>B. a cataract
  2. In collective bargaining, when labor and management select a third party to decide an issue, and agree to accept that third party's decision as final andbinding on both sides, the process is called: A. mediation B. Arbitration C. conciliation D. subrogation - CORRECT ANSWER>>>>B. Arbitration
    1. Cultural diversity in an organization's delivery of services would entail all EXCEPT which one of the following? A. Educating staff in the distinctive beliefs and values held by the various ethnic and racial groups being served. B. Using interpreters and in other ways trying to eliminate language barriers between staff and clients. C. Getting staff to identify how their own biases regarding people of other religious backgrounds may affect their care-giving. D. Offering customers of different ethnic and racial backgrounds the same food and beverages in order to foster a sense of community and equality. - CORRECT ANSWER>>>>D. Offering customers of different ethnic and racial backgrounds the same food and beverages in order to foster a sense of community and equality.
  3. Which of the following is part of the manager's controlling function?

A. Reponses to reference checks must be factual and reflect only information contained in the written personnel records. B. Department managers have a duty to exercise their professional judgment in responding to requests for references on former employees. C. Checking candidate references and responding to reference requests is best done by department managers rather than the organization's HR specialists. D. Checking references is a helpful but not a critical step in candidate screening. - CORRECT ANSWER>>>>A. Reponses to reference checks must be factual and reflect only information contained in the written personnel records.

  1. Advantages of the participatory method of budget making include all except which one of the following? A. Input into the budget by staff members who are knowledgeable about daily operations B. Low consumption of time and effort C. Greater awareness by department heads of the facility's resource and the needs of other departments D. Greater willingness by department heads to comply with the budget - CORRECT ANSWER>>>>B. Low consumption of time and effort 1 6. The type of therapeutic diet often prescribed for people with hypertension is A. low fat B. low sodium C. bland D. liquid - CORRECT ANSWER>>>>B. low sodium 17 Which of the following describes the line-staff relationship between a department head and a consultant? A. Both are in line positions.

B. Both are in staff positions. C. The department head is in a staff position and the consultant is in a line position. D. The department head is in a line position and the consultant is in a staff position. - CORRECT ANSWER>>>>D. The department head is in a line position and the consultant is in a staff position.

  1. When milk and meat must be refrigerated, they should be held at or below how many degrees Fahrenheit? A. 50 B. 32 C. 41 D. 0 - CORRECT ANSWER>>>>C. 41
  2. Which of the following is not usually a sign of depression? A. feelings of sadness B. bodily complaints C. loss of appetite D. complete loss of language skills - CORRECT ANSWER>>>>D. complete loss of language skills
  3. Which one of the following statements is true about the capital budget? A. It includes all anticipated revenues and expenses. B. It lists approved equipment purchases and major improvements for the budget year. C. It projects all operating costs and consolidates the information in a single document. D. It projects cash receipts and disbursements for each month or shorter period. - CORRECT ANSWER>>>>B. It lists approved equipment purchases and major improvements for the budget year.
  4. Which one of the following statements is true regarding the "8 and 80" option? A. The maximum hours that can be worked by non-exempt staff are 8 in a 24-hour period and 80 in a 14-day period. B. Wages at overtime rates are paid for all hours worked over 8 in each 2 4 - hour period, but only after 40 hours have been worked in a 14-day period.
  1. Which of the following costs is the best example of a fixed cost? A. Salary of the director of nursing B. Medical supply costs C. Postage for sending residents' bills D. Electricity costs - CORRECT ANSWER>>>>A. Salary of the director of nursing
  2. Fire drills shall be conducted how often, at a minimum? A. once each quarter B. once each quarter on each shift C. once each year on each shift D. once each month on each shift - CORRECT ANSWER>>>>B. once each quarter on each shift
  3. A corporation's distributions of profit to its shareholders are called... A. contributions B. participations C. dividends D. surpluses - CORRECT ANSWER>>>>C. dividends
  4. Which of the following is most likely to be an expression of tardive dyskinesia? A. fainting B. dry mouth C. involuntary jaw movements D. urinary incontinence - CORRECT ANSWER>>>>C. involuntary jaw movements
  5. What should be the temperature range in a dry storage area? A. 50 to 70 degrees F. B. Below 45 degrees F. C. 60 to 80 degrees F. D. 72 to 82 degrees F. - CORRECT ANSWER>>>>A. 50 to 70 degrees F.
  6. Which of the following types of drugs is given to a stroke victim? A. antihistamine

B. anticoagulan t C. antipsychotic D. antidepressant - CORRECT ANSWER>>>>B. anticoagulant

  1. Effective delegation of authority occurs when... A. subordinates are given the responsibility to complete a task, but all authority is retained by the supervisor. B. decisions are made by the lowest person in the organization who iscapable and authorized to make decisions. C. tasks are delegated to subordinates who do not as yet have the necessary competence for the tasks, so that they will learn from the experience. D. only part of a job, rather than the whole job, is delegated to subordinates. - CORRECT ANSWER>>>>B. decisions are made by the lowest person in the organization who iscapable and authorized to make decisions. 33 Mr. Luchetti enjoys talking about his adventures as a merchant seaman and hardly ever talks about the present. When he brings up those memories, what should a caregiver do? A. Stay silent and continue with care-giving tasks. B. Tell him not to dwell on the past. C. Change the subject by telling him about the activities scheduled for later in the day D. Tell him how interesting it must have been in those days and ask some questions about his experiences. - CORRECT ANSWER>>>>D. Tell him how interesting it must have been in those days and ask some questions about his experiences.
    1. If someone needs to be fed by a tube that is passed through an artificial opening in the abdomen into the stomach, that person would need a ___________________ tube. A. gastrostom y B. jejunostomy C. nasogastric D. endotracheal - CORRECT ANSWER>>>>A. gastrostomy
    2. A resident incurs a serious injury that may have been caused by a defect in the wheel chair he was using. After the facility learns about this event, among the reports that it must make is which one of the following? A. Immediately to the FDA

A. dietician B. attending physician C. food service manager D. supervisory nurse - CORRECT ANSWER>>>>B. attending physician

  1. A facility might have to turn over to a court a copy of a resident's clinical record in response to an order called: A. subpoena duces tecum B. respondeat superior C. warranty D. habeas corpus - CORRECT ANSWER>>>>A. subpoena duces tecum
  2. Which of the following types of therapists is especially trained to assist a resident in regaining the ability to swallow food? A. occupational therapist B. physical therapist C. orthotist D. speech-language pathologist - CORRECT ANSWER>>>>D. speech-language pathologist
  3. A Safety Data Sheet (SDS) (formerly called a Material Safety Data Sheet, or MSDS) must contain which of the following sets of information about a hazardous chemical? A. precautions for safe handling, emergency and first aid procedures, phone number of a poison control center B. signs and symptoms of exposure, known acute and chronic health hazards, recommended brands and sources C. odor, signs and symptoms of exposure, first aid procedures D. whether gloves, eye protectors, or other protective clothing is required during use; whether the chemical is listed as a cancer-causing agent); net weights of containers commonly available for purchase - CORRECT ANSWER>>>>C. odor, signs and symptoms of exposure, first aid procedures
  4. The person who should most often be called upon to resolve employee problems and grievances is: A. the facility or agency administrator

B. the immediate supervisor C. a labor union representative D. the governing body - CORRECT ANSWER>>>>B. the immediate supervisor

  1. Advertising is usually differentiated from public relations by which one of thefollowing features? A. promotion of a product B. targeting to market segments C. use of paid media D. concern with image - CORRECT ANSWER>>>>C. use of paid media
  2. The initial orientation of new employees would not include a review of: A. fire and disaster procedures B. functions of all the departments C. sick call policy D. medication administration procedures - CORRECT ANSWER>>>>D. medication administration procedures
  3. Under the accrual basis of accounting, revenues are recorded when ____________and expenses are recorded when ____________________. A. cash is received -- cash is paid out B. revenues are earned -- expenses are incurred C. revenues exceed expenses -- expenses exceed revenues D. the fiscal year ends -- expenses are incurred - CORRECT ANSWER>>>>B. revenues are earned -- expenses are incurred
  4. A physician who specializes in physical rehabilitation is a ______________. A. physiatrist B. osteopath C. geriatrician D. physicalist - CORRECT ANSWER>>>>A. physiatrist
  5. Which one of the following is NOT a requirement for handicapped parking spaces? A. At least one accessible space per 25 spaces in the parking lot.

D. An amount that decreases each year over a six-year period - CORRECT ANSWER>>>>A. $1,

  1. The rights of a person who has been declared incompetent by a state court are exercised by A. the facility B. an individual designated by the resident C. an individual appointed by the court D. a member of the resident's immediate family - CORRECT ANSWER>>>>C. an individual appointed by the court
  2. What is a major symptom of clostridium difficile? A. diarrhea B. persistent cough C. involuntary limb movements D. difficulty swallowing - CORRECT ANSWER>>>>A. diarrhea
  3. Holistic care refers to care that: A. is based on an interdisciplinary team approach. B. shows concern for the whole person, not just physical aspects. C. assumes that healing is most likely to be based on religious faith. D. is directed to the whole families of residents and not just to the residents as individuals. - CORRECT ANSWER>>>>B. shows concern for the whole person, not just physical aspects.
  4. Which of the following would be the best agency to assist a residential facility in developing its Fire Safety Plan? A. OSHA B. NFPA C. the state survey agency D. the local fire department - CORRECT ANSWER>>>>D. the local fire department
  5. Return on equity is calculated by A. dividing annual net income by owner's equity. B. subtracting liabilities from assets.

C. subtracting expense from revenues. D

. dividing long-term debt by owners' equity. - CORRECT ANSWER>>>>A. dividing annual net income by owner's equity. 59. Which one of the following is a question that an employer may legally ask of job applicants? A. Where were you born? B. Do you have any physical problems or injuries? C. Have you ever been treated for drug abuse? D. Can you speak and understand Spanish? - CORRECT ANSWER>>>>D. Can you speak and understand Spanish? 60. In a corporation, which of the following documents specifies the functions and composition of the governing board of directors? A. bylaws B. articles of incorporation C. prospectus D. policies and procedures manual - CORRECT ANSWER>>>>A. bylaws 61. If a resident begins showing mental confusion, impaired judgment, and balance problems, which of the following possible causal factors should be considered first? A. conflict with a roommate B. malnutrition C. adverse drug reaction D. a foot injury - CORRECT ANSWER>>>>C. adverse drug reaction 62. Which of the following would NOT be part of an LTC organization's efforts to develop a culture of safety? A. Assessing the needs of customers for supervision. B. Obtaining verbal or written consent from customers to relieve the organization of responsibility for adverse events. C. Encouraging staff to report customer risks and environmental hazards. D. Providing safety training to customers and their families. - CORRECT ANSWER>>>>B. Obtaining verbal or written consent from customers to relieve the organization of responsibility for adverse events.

D. should be taken after food or meals - CORRECT ANSWER>>>>B. can be administered as needed

  1. Which of the following is NOT a way to improve the functioning of committees? A. Carefully define the duties of the chairman. B. Prepare an agenda and send it to members in advance of the meeting. C. Keep and distribute committee minutes. D. Keep discussion to a minimum and bring motions to a vote as rapidly as possible. - CORRECT ANSWER>>>>D. Keep discussion to a minimum and bring motions to a vote as rapidly as possible.
    1. If a facility has a current ratio of 1.00 or higher, which of the following statements is most likely to be true? A. It will have difficulty in paying its bills. B. It should consider raising its rates charged to private-pay residents. C. Its current assets exceed its current liabilities. D. Its revenues exceed its expenses. - CORRECT ANSWER>>>>C. Its current assets exceed its current liabilities.
  2. One of the main roles of an ombudsman is to A. inspect LTC facilities and enforce state licensing law. B. provide legal advice on legal problems. C. screen applicants for admission to nursing homes to ensure appropriate placement of persons with serious mental illness or mental retardation. D. seek informal resolution of the problems that residents of nursing homes and assisted living communities may have with facility management. - CORRECT ANSWER>>>>D. seek informal resolution of the problems that residents of nursing homes and assisted living communities may have with facility management.
    1. In addition to placing wet floor signs to ensure that no one walks on a wet floor, which of the following is part of the correct procedure for mopping a hallway? A. Close off the entire hallway, mop the entire hallway, and then open the hallway only when it is dry. B. Mop no more than one yard of the full hallway width at a time.

C. Mop the entire hallway, then place a non-skid runner down the entire length until the hallway is dry. D. Mop one half of the length of the hallway at a time, leaving the other half open to traffic. - CORRECT ANSWER>>>>D. Mop one half of the length of the hallway at a time, leaving the other half open to traffic.

  1. "A general statement that guides thinking and action, and permits interpretation" is the definition of which one of the following? A. rule B. policy C. program D. procedure - CORRECT ANSWER>>>>B. policy
  2. One name given to the adverse physical and psychosocial effects resulting from a move from a familiar environment to an unfamiliar environment is: A. transfer trauma C. sundowner's syndrome B. paraplegia D. bipolar disorder - CORRECT ANSWER>>>>A. transfer trauma
  3. A meaningful staff development program begins with A. selection of the instructor B. development of a course outline C. an assessment of employee needs for training D. selection of a teaching method - CORRECT ANSWER>>>>C. an assessment of employee needs for training
  4. Tylenol is an example of ... A. an antibiotic B. an analgesic C. an antihypertensive D. a sedative - CORRECT ANSWER>>>>B. an analgesic
  5. Why should an administrator get department heads involved in the budget-making process?

A. Attending community-based events, such as concerts. B. Any of the activities that he or she enjoyed in his or her past. C. An activity that meets that person's assessed needs, abilities, and preferences. D. Working on puzzles and other "brain games." - CORRECT ANSWER>>>>C. An activity that meets that person's assessed needs, abilities, and preferences.

  1. Steps to be taken in the investigation of an allegation of staff-on-customer abuse include all of the following except which one? A. Interview the alleged victim and any witnesses, but respect the right of the alleged perpetrator to not self-incriminate B. Examine the alleged victim for signs of injury (both physical and psychosocial). C. Protect evidence that could be used in a criminal investigation. D. Observe interactions between the alleged victim and staff. - CORRECT ANSWER>>>>A. Interview the alleged victim and any witnesses, but respect the right of the alleged perpetrator to not self-incriminate
  2. If an employee has a habit of coming to work late, an appropriate supervisory response would be to A. suspend the employee without pay. B. discuss the matter with the employee in a private conference. C. reprimand her in the presence of her workmates. D. report this to the state licensing authority. - CORRECT ANSWER>>>>B. discuss the matter with the employee in a private conference.
  3. Transferring of a journal entry to an account in a ledger is called A. journalizing B. reconciliation C. posting D. a trial balance - CORRECT ANSWER>>>>C. posting
  4. When should preventive maintenance be done? A. According to a schedule. B. Only when physical inspection of the equipment shows wear and tear. C. Only for equipment with a long estimated useful life.

D. After the first breakdown of an equipment item. - CORRECT ANSWER>>>>A. According to a schedule.

  1. Which of the following is NOT true regarding delirium? A. Usually develops rapidly (over a few days or hours). B. Part of the normal aging process. C. Commonly mistaken for a stage of dementia. D. May be a side effect of many kinds of medications. - CORRECT ANSWER>>>>B. Part of the normal aging process.
  2. A plan of care should include all of the following EXCEPT: A. nursing diagnoses. B short- and long-term goals. C. types of ADL assistance and other interventions D. fees to be charged, and party responsible for payment - CORRECT ANSWER>>>>D. fees to be charged, and party responsible for payment
    1. Purposes for fire and other disaster drills include all EXCEPT which one of the following A. Identifying equipment shortcomings. B. Clarifying roles and responsibilities. C. Minimizing coordination and communications with public safety and other community agencies. D. Pinpointing staff training needs. - CORRECT ANSWER>>>>C. Minimizing coordination and communications with public safety and other community agencies.
  3. Which of these is not a legal question that employers may ask of job applicants? A. Are you able to perform the essential functions of this job with or without a reasonable accommodation? B. Would you demonstrate how you would perform a job function? C. Are you able to meet the attendance requirements of this job? D. Do you have a disability that would interfere with your ability to perform - CORRECT ANSWER>>>>Do you have a disability that would interfere with your ability to perform