NBHWC 4 — ETHICS/LEGAL EXAM | 76 QUESTIONS WITH COMPLETE SOLUTIONS, Exams of Ethics

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NBHWC 4 — ETHICS/LEGAL EXAM | 76 QUESTIONS WITH COMPLETE SOLUTIONS

Definition of Self-Care Correct Answer: Taking care of oneself on all levels; a way of living that incorporates behaviors that enable one to maintain personal health and balance, replenish energy and motivation, and grow as a person. Definition of Burnout Correct Answer: The extinction of motivation or incentive, especially where one's devotion to a cause or relationship fails to produce the desired results. Two core characteristics of an effective coaching environment Correct Answer: 1. Safe enough (doesn't always mean comfortable!) for clients to take the risks they need to take

2. Courageous place where clients are able to approach their lives and the choices they make with motivation, curiosity, and creativity. Two qualities for a safe and courageous coaching environment Correct Answer: - Confidentiality: promotes disclosure

• Trust: believing, and believing in the client + confidentiality Explain accountability Correct Answer: A simple accounting for promises of action and the insight of learning. No judging or requiring proof. Respecting client vision and action plans but also willing to be honest and direct for their sake. When using the expert hat (4 things) Correct Answer: 1. Check that the info you have is truly relevant to client and client's situation — what will be gained from sharing it?

2. Be CLEAR that you are not wearing the coach's hat, but rather of someone who has some expertise in a given area
3. Make sure the client wants the information and ask permission
4. Be clear that you are offering this without attachment, that you don't assume you have the right answer, and there are no strings attached. What to be clear about Correct Answer: - Coaching definition

• Coaching design
• Distinctions between coaching and consulting, mentoring, etc.
• Role of the coach
• Boundaries of coaching (esp. regarding advice-giving ... won't do w/o the professional qualification i.e. medical, legal, financial) Describe consulting

Correct Answer: - Paid to understand the problem and present workable solutions. Describe mentoring Correct Answer: - Provides wisdom and guidance based on own experience.

• May include advising, counseling, and coaching. Describe training Correct Answer: - Programs set out by trainer or instructor
• Assumes a structured learning path that coincided with an established curriculum Describe health education Correct Answer: - Work to encourage healthy lifestyles and wellness through educating individuals about behaviors that promote healthy living and prevent diseases and other health problems
• Attempt to prevent illness by informing and education Describe therapy Correct Answer: - Deals with pain, dysfunction, and conflict within an individual or in relationships
• Focus on difficulties arising from the past that hamper an individual’s emotional functioning in the present, improving overall psychological functioning, and dealing with try present in more emotionally healthy ways How does coaching differ from therapy? Correct Answer: - Supports personal and professional growth based on self-initiated change in pursuit of actionable outcomes.
• Future-focused Primary focus on actionable strategies for achieving specific goals
• Emphasizes action, accountability, and follow-through Client experiences that may indicate a need to refer out to another professional Correct Answer: - Decline in ability to experience pleasure and/or increase in sadness, hopelessness, helplessness
• Intrusive thoughts or unable to concentrate/focus
• Unable to get sleep, or awakens during night and unable to get back to sleep, or sleeps excessively
• Change in appetite, whether increase or decrease
• Guilt because others have suffered or died
• Despair or hopelessness
• Hyper alert or excessively tired
• Increased irritability or outbursts of anger
• Impulsive, risk-taking
• Thoughts of death and/or suicide

Correct Answer: - Curious without being demanding

• Interested without being intrusive
• Compassionate without being condescending
• Persistent without being impatient Describe "Being Skills." Correct Answer: Skills coaches use to build growth-promoting relationships and also to represent a coach's way of being when at his or her most authentic; often a calm, confident energy radiated toward clients. Includes qualities such as mindfulness, empathy, warmth, affirmation, calm, zest, playfulness, courage and authenticity. Definition of "mindfulness." Correct Answer: A nonjudgmental awareness of what is happening in the present moment. Two main components of mindfulness Correct Answer: - Self-regulation in order to pay attention in the moment
• A posture of curiosity, openness, and acceptance. Ethics Definitions: Health and Wellness Coaches partner with clients seeking changes that are (5): Correct Answer: 1. Self-directed

2. Lasting
3. Aligned with their values
4. Promote Health and Wellness
5. Enhance Well-Being Ethics Definitions: Health and Wellness coaches do the following (4) ... Correct Answer: 1. Display unconditional positive regard
6. Display a belief in clients' capacity for change
7. Honor that each client is an expert on their own life
8. Ensures that all interactions are respectful and non-judgmental Ethics Definitions: Main component of a Professional Coaching Relationship ... Correct Answer: An agreement (including contracts) that defines the rights, roles and responsibilities of each party (including sponsor if any). Ethics Definitions: List Coaching Roles (6) ... Correct Answer: 1. Client
9. Sponsor
10. Student
11. Faculty
12. Mentor

6. Conflict of Interest Ethics Definitions: Client Correct Answer: - Client: person being coached (also coachee, patient, or member) Ethics Definitions: Sponsor Correct Answer: - Sponsor: the entity (including representatives) paying for and/or arranging coaching services to be provided. Ethics Definitions: Student Correct Answer: - Student: Someone enrolled in a coach training program or working with an approved faculty member or coach mentor in order to learn the coaching process or to develop and enhance their coaching skills Ethics Definitions: Faculty Correct Answer: - Faculty: An individual who provides a primary instruction/training to students enrolled in an approved coach training program. Ethics Definitions: Mentor Correct Answer: - Mentor: An individual who conducts coaching skills performance audits and provides feedback to coaching students/coaches for the purpose of developing and enhancing health and wellness coaching skills. Ethics Definitions: Conflict of Interest Correct Answer: - Conflict of Interest: A situation in which a coach has a private or personal interest sufficient to appear to influence the objective of their professional role or responsibility as a coach, faculty, or mentor. NBHWC Standard of Ethical Conduct: Conduct myself in accordance with... Correct Answer: - NBHWC Code of Ethics in all coaching interactions NBHWC Standard of Ethical Conduct: Commit to take appropriate action to ... Correct Answer: - Address any ethics violation or possible breach as soon as I become aware of such a situation, whether it involves me or others. NBHWC Standard of Ethical Conduct: Communicate and create awareness ... Correct Answer: - In others, who might need to be informed of the responsibilities established by this Code. NBHWC Standard of Ethical Conduct: Refrain from ... Correct Answer: - Discrimination in all occupational activities ... and consistently demonstrate dignity and respect in all professional relationships NBHWC Standard of Ethical Conduct: Make verbal and written statements that are ...

• openly disclose any such conflict to all stakeholders involved,
• and offer to remove myself when a conflict arises. NBHWC Conflicts of Interest: Clarify ... Correct Answer: - Clarify roles for health and wellness coaches,
• Set boundaries and review with sponsors and stakeholders conflicts of interest that may emerge between coaching and other role functions. NBHWC Conflicts of Interest: Disclose ... Correct Answer: - All anticipated compensation from third parties that I may receive for referrals of clients of pay to receive clients.
• Compensation from the sale of products or non-coaching services before coaching begins NBHWC Conflicts of Interest: Regarding quality and quantity of coaching services Correct Answer: - Must not be dependent in any way upon the purchase of any additional products or services by the client. NBHWC Conflicts of Interest: Regardless of FORM of compensation ... Correct Answer: - Honor an equitable coach/client relationship NBHWC Professional Conduct: Ethically speak what I know to be true ... Correct Answer: - To clients, prospective clients or sponsors about the potential value of the coaching process or of me as a coach. NBHWC Professional Conduct: Make clear ... Correct Answer: - What activities fall within the Scope of Practice as well as outcomes that can be reasonably expected. NBHWC Professional Conduct: Adhere to ... Correct Answer: - All ethical standards of practice for their respective health care licenses and credentials NBHWC Professional Conduct: Carefully explain and strive to ensure that ... Correct Answer: - Prior to or at the initial meeting, my coaching client and sponsor(s) understand the nature of health and wellness coaching, the nature and limits of confidentiality, financial arrangements, and any other terms of the coaching agreement. NBHWC Professional Conduct: Regarding the coaching agreement Correct Answer: - Have a clear coaching service agreement with my clients and sponsors before beginning the coaching relationship and honor this agreement
• Agreement shall include the roles, responsibilities and rights of all parties involved. NBHWC Professional Conduct: Hold responsibility for

Correct Answer: - Being aware of and setting clear, appropriate and culturally sensitive boundaries that govern interactions, physical or otherwise, I may have with my clients or sponsor(s). NBHWC Professional Conduct: Avoid ... Correct Answer: - Any sexual or romantic relationship with current clients, sponsor(s), students, mentee or supervises.

• Be alert to the possibility of any potential sexual intimacy among the parties including my support staff and/or assistants and will take the appropriate action to address the issue of cancel the engagement in order to provide a safe environment overall. NBHWC Professional Conduct: Respect the client's right ... Correct Answer: - To terminate the coaching relationship at any point doing the process, subject to the provisions of the agreement.
• Remain alert to indications that there is a shift in the value received from the coaching relationship. NBHWC Professional Conduct: Strive to protect ... Correct Answer: - Health, safety and welfare of the client.
• Encourage the client or sponsor to make a change if I believe they would be better served by another coach or by another resource
• Support my client seeking the services of other professionals when deemed necessary or appropriate NBHWC Confidentiality/Privacy: Maintain strictest levels ... Correct Answer: - Of confidentiality with all client and sponsor information unless release is required by law NBHWC Confidentiality/Privacy: Have a clear agreement ... Correct Answer: - About how coaching information will be exchanged among coach, client and sponsor, including mobile health/electronic health data collected by the client. NBHWC Confidentiality/Privacy: Conditions in which confidentiality may not be maintained... Correct Answer: - Have a clear agreement about conditions under which confidentiality may not be maintained
• i.e. illegal activity, pursuant to valid court order or subpoena, imminent or likely rest of danger to self or others
• Make sure all agree in writing to that limit of confidentiality
• Where I believe the above is applicable, I may need to inform appropriate authorities NBHWC Confidentiality/Privacy: Require all those who work with me ... Correct Answer: - To adhere to these Confidentiality and Privacy Standards.

• Awareness of relevant federal and state regulations that affect health coaching