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NBHWC SECTION 1 — COACHING STRUCTURE EXAM | 108 QUESTIONS WITH 100% CORRECT ANSWERS, Exams of Health psychology

Arizona Western CollegeHealth psychology

NBHWC SECTION 1—COACHING STRUCTURE EXAM | 108 QUESTIONS WITH 100% CORRECT ANSWERS 1.1 Coach Preparation Prior to Session What does the coach do prior to a session? Correct Answer: 1. Prepare: Reviews materials, client assessments, and communications 2. Arrange clear logistics for meeting times and formats 3. Get present: Eliminates distraction and clears mind; practice mindfulness, set intention, and connect to purpose 4. Get into coaching mindset, get curious, consider initial strength-based inquiries Why is the coach's presence important? Correct Answer: 1. It helps the client become calm and receptive, which fosters self-awareness and self-discovery. 2. Reduces stress 3. Essential for genuine empathy 4. Increases sense of respect, client wholeness, connection 5. Increases intentionality, mutuality, attention, and client-centeredness

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NBHWC SECTION 1 — COACHING STRUCTURE EXAM | 108 QUESTIONS
WITH 100% CORRECT ANSWERS
1.1 Coach Preparation Prior to Session
What does the coach do prior to a session?
Correct Answer: 1. Prepare: Reviews materials, client assessments and communications
2. Arrange clear logistics for meeting times and formats
3. Get present: Eliminates distraction and clears mind; practice mindfulness, set intention,
and connect to purpose
4. Get into coaching mindset, get curious, consider initial strength-based inquiries
Why is the coach's presence important?
Correct Answer: 1. It helps the client become calm and receptive, which fosters self-
awareness and self-discovery.
2. Reduces stress
3. Essential for genuine empathy
4. Increases sense of respect, client wholeness, connection
5. Increases intentionality, mutuality, attention, and client-centeredness
What are five concepts a coach can use to prepare for a session?
Correct Answer: 1. Confidence is contagious
2. What is appreciated appreciates
3. Listen for the client's needs
4. Tell the truth (empathy, authenticity, honesty)
5. Trust intuition
What is mindfulness?
Correct Answer: 1. The nonjudgmental awareness of what is happening in the present
moment.
2. Being fully aware of and awake to where you are and what you are doing.
3. Paying attention to thoughts, feelings, behaviors, relationships, and environments without
judgment or condemnation.
4. Slowing down and paying attention to increase consciousness
Why is mindfulness in general important to the coaching process?
Correct Answer: 1. Helps us break free from being on autopilot
2. Helps us experience what ACTUALLY happening, free from often unconscious
assumptions and judgments
3. Frees us to make informed decisions about new directions
4. Increased mindfulness in one area can lead to increased mindfulness in other areas of our
lives
How can a coach activate their own mindfulness prior to a coaching session?
Correct Answer: 1. Take three deep breaths
2. Close eyes for five seconds
3. Become aware of breathing
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Download NBHWC SECTION 1 — COACHING STRUCTURE EXAM | 108 QUESTIONS WITH 100% CORRECT ANSWERS and more Exams Health psychology in PDF only on Docsity!

NBHWC SECTION 1 — COACHING STRUCTURE EXAM | 108 QUESTIONS

WITH 100% CORRECT ANSWERS

1.1 Coach Preparation Prior to Session What does the coach do prior to a session? Correct Answer: 1. Prepare: Reviews materials, client assessments and communications

  1. Arrange clear logistics for meeting times and formats
  2. Get present: Eliminates distraction and clears mind; practice mindfulness, set intention, and connect to purpose
  3. Get into coaching mindset, get curious, consider initial strength-based inquiries Why is the coach's presence important? Correct Answer: 1. It helps the client become calm and receptive, which fosters self- awareness and self-discovery.
  4. Reduces stress
  5. Essential for genuine empathy
  6. Increases sense of respect, client wholeness, connection
  7. Increases intentionality, mutuality, attention, and client-centeredness What are five concepts a coach can use to prepare for a session? Correct Answer: 1. Confidence is contagious
  8. What is appreciated appreciates
  9. Listen for the client's needs
  10. Tell the truth (empathy, authenticity, honesty)
  11. Trust intuition What is mindfulness? Correct Answer: 1. The nonjudgmental awareness of what is happening in the present moment.
  12. Being fully aware of and awake to where you are and what you are doing.
  13. Paying attention to thoughts, feelings, behaviors, relationships, and environments without judgment or condemnation.
  14. Slowing down and paying attention to increase consciousness Why is mindfulness in general important to the coaching process? Correct Answer: 1. Helps us break free from being on autopilot
  15. Helps us experience what ACTUALLY happening, free from often unconscious assumptions and judgments
  16. Frees us to make informed decisions about new directions
  17. Increased mindfulness in one area can lead to increased mindfulness in other areas of our lives How can a coach activate their own mindfulness prior to a coaching session? Correct Answer: 1. Take three deep breaths
  18. Close eyes for five seconds
  19. Become aware of breathing
  1. Set your intention to pay attention during the coaching session
  2. Say to yourself "I am grateful for this opportunity to connect and make a difference"
  3. Say to yourself "I have an opportunity to make a pivotal contribution"
  4. Say to yourself "I am open to and curious about what will unfold"
  5. Play the "now I am aware" game How can a coach use mindfulness to manage their own experience during a session? Correct Answer: Manage emotions by noticing, setting aside and examining the feelings later, outside the coaching session alone or with a mentor coach. How can a coach facilitate mindfulness during a session? Correct Answer: 1. Practice mindfulness and be present, themselves
  6. Offer a distraction-free workspace
  7. Ask questions
  8. Give feedback
  9. Co-create assignments that increase client mindfulness
  10. Start session with a moment of mindfulness or breath work
  11. Invite clients into a presence practice, i.e. perceive an object from a beginner's mind, pay attention to body/breath When can it be useful to guide a client to be more present? Correct Answer: 1. When the client seems distracted
  12. When instant actions might be helpful, "do it now" kind of actions and mindsets What are six main sections of a coaching session? Correct Answer: 1. Session opening
  13. Weekly goal reviews
  14. Three-month goal review
  15. Generative moment
  16. Goal setting
  17. Session close What percentage of time should a coach spend on each of the previously identified sections? Or how many minutes within a 30-minute session Correct Answer: 1. Session opening (7% or 2-3 mins)
  18. Weekly goal reviews (20% or 5-7 mins)
  19. Three-month goal review (done monthly, 7% or 2-3 mins)
  20. Generative moment (40% or 10-12 mins — can increase in longer sessions)
  21. Goal setting (20% or 5-7 mins)
  22. Session close (6% or 2-3 mins) What are 5 things a coach can do to open each session (and build trust and rapport)? Correct Answer: 1. Ask how the client is right now "in this moment"
  23. Use reflections to show understanding of the client's state
  24. Ask client to share the best thing that happened from previous week(s)
  25. Reflect something positive about the client (i.e. highlights, strengths, emotions)
  • Allow clients to formulate their own answers
  • Honor confidentiality
  • Slowing down
  • Empathy, positivity, positive regard
  • Champion new behaviors, learning & growth mindset
  • Ask permission
  • Work together, creative collaboration
  • Exhibit coaching PRESENCE
  • Listening with full attention
  • Create an inspiring and engaging vision and goals What are some examples of effective communication as a coach? Correct Answer: - Active listening: hear, summarize, paraphrase, mirror
  • Powerful questions: help clients expand, reframe and rethink
  • Direct Communication: clear and direct, honest, trustworthiness; clear, non-sexist, non- racial, non-technical language; non-judgment. What do avoid when asking questions Correct Answer: - Avoid analytical questioning such as "why" — it can sound judgmental
  • Instead, use "tell me about," + what, when, how How might the coach gauge client's intentions for coaching/obtain information why coaching is sought? Correct Answer: - Ask powerful questions
  • What brought them here, why coaching, why now?
  • Wellness wheel exercise
  • Discuss desired outcomes and goals What should a coach explain about the coaching process? Correct Answer: - Differentiate from other professions
  • Client takes the lead
  • Client accountable to themselves
  • Nature of coaching
  • Different styles of coaching
  • Confidentiality
  • Co-creation
  • Nature of behavior change
  • Commitment required by both :) What kinds of guidelines and specific parameters of the coaching relationship should be clarified? Correct Answer: - roles
  • logistics
  • Session #
  • Length and focus of each session
  • Ethical guidelines
  • Differentiation of coaching from other professions
  • fees
  • scheduling
  • inclusion of others if appropriate
  • confidentiality What are some ways of explaining and managing accountability? Correct Answer: - Clients are accountable to themselves.
  • Create agreements about the level and style of accountability
  • Be specific: ask "what do you want some accountability around?" etc.
  • Always follow-up with agreed-upon accountability questions/actions
  • Clarify that they "can't disappoint"
  • Celebrate accomplishments but don't exaggerate (putting pressure toward positive results) What can/should be established in the coaching agreement? Correct Answer: - Primary goal
  • How often to meet
  • Length of each session
  • Logistics of who calls who, what procedure to use
  • Style of coaching (i.e. assertive or laid back)
  • Expectations of client between sessions
  • How will you check in with each other?
  • Price and payment arrangements
  • Cancellation requirements
  • Confidentiality How to address counterproductive behaviors during coaching session? Correct Answer: Don't point them out or address them directly. Give some examples of different types of coaching relationships. Correct Answer: 1. Laser coaching
  1. Long-term coaching
  2. Telephonic or video
  3. Coaching apps
  4. Face-to-face
  5. Incentivized coaching What are some assessments and data sources that can be used for initial and intake sessions? Correct Answer: 1. HRAs: Health Risk Assessments (although these have a downside of focusing on the negative, so coach by advocating and inspiring)
  6. Wellness Inventory (John W. Travis)
  7. Physiological Measures
  8. Learning Style (visual, auditory, kinesthetic)
  9. Stage of Change
  10. Coaching Readiness
  11. VIA Strengths Survey
  1. Explore the support, structure, or environments needed to ensure success and handle challenges
  2. Assist the client to refine goal to be a SMART goal
  3. Use confidence ruler to improve client's confidence in reaching goal
  4. Ask client to restate goals
  5. Affirm client's ability to achieve their goals How many behavioral goals will a most clients set to work on between sessions? Correct Answer: Two to five What are seven elements of goal/experiment review? Correct Answer: 1. Explore full experience with weekly goal, starting with the positive and focusing on the highlights (to reconnect to resourcefulness and potential)
  6. Use reflection to show listening and understanding of the goal experience
  7. Expand inquiry about client's best experience with their weekly goal
  8. Respond to client challenges with judgment-free reflections and inquiries
  9. Ask what the client learned from their experience
  10. Affirm the client's strengths, choices, and/or situation
  11. Inquire about the client's percentage of success What are some examples of inquiries for the goal review process? Correct Answer: 1. What was your best experience with your goals in the past week?
  12. What percentage of achievement did you reach for this goal? What contributed to this level of success?
  13. What kept it from being lower?
  14. What could have made it higher?
  15. What do you like about this goal?
  16. What did you learn from this experience?
  17. What challenges did you face along the way?
  18. Do you think this goal is too ambitious, too cautious, or just right?
  19. When you think about this goal, what feelings does it stimulate, and what needs does it meet? What are four elements of a three-month goal review? Correct Answer: 1. Validate the relevance of the client's vision and connection to three- month goals
  20. Ask about the client's best learning or growth experience with their three-month goal
  21. Ask about the client's level of engagement commitment with their goals and whether they want to revise them
  22. Affirm client's strengths, abilities, or growth What does accountability mean in coaching? Correct Answer: Accountability means monitoring and giving an account of what was done, what happened, what worked, what didn't work, and what one wants to do differently in the future.

Why is the coach-client relationship beneficial to accountability? Correct Answer: It's often not enough to be accountable to oneself especially in the early stages of change. When accountability comes through discussion and collaboration in a non-judgmental environment, it can increase empowerment and give structure, measurement and support within a positive experience. Coaches can also help to reframe "failure talk" as "learning opportunities." Important points to explore during generative moment Correct Answer: - Collaborate to identify a topic with emotional charge

  • Ask permission to explore topic now
  • Encourage client to describe wants around this topic
  • Explore strengths and values a client can leverage
  • Explore environments a client can leverage
  • Decisional balance and discrepancy during ambivalence (help clients see diff between where they want to go and where they are)
  • Creative brainstorming
  • Express confidence in client's ability to move forward How to handle the topic of discrepancies/"the gap”? Correct Answer: - Use of rulers
  • Do not point out the discrepancies
  • Allow/encourage clients to identify the discrepancies themselves
  • Explore with empathy and curiosity
  • If discrepancies become overwhelming, express empathy and appreciation for the good reasons leading to ambivalence Aspects of goal setting Correct Answer: - Ask client for topic
  • Explore support, structure, environments needed
  • Assist client with SMART goal
  • Use confidence ruler to measure confidence in reaching goal
  • Ask client to restate goals
  • Affirm client's ability
  • Design/agree upon accountability process What are important aspects of a session close? Correct Answer: - End on a positive note
  • Express appreciation for the client's work
  • Capture what the client learned
  • Ask for feedback on how to make sessions even more effective
  • Schedule the next session What to do when a client gets bored

Correct Answer: - Start with good goals and well thought-out action steps

  • Match the degree of accountability to the client, situation, and what they are asking for
  • Keep closing escape routes (i.e. vagueness)
  • Ask what you should do if they don't follow-through on accountability agreement
  • Offer to connect but keep responsibility on the client. Coaching Process Summary (Jordan) Correct Answer: - Establish the coaching relationship
  • Listen, acknowledge, reflect
  • Assess readiness for change
  • Co-create action or wellness plan
  • Work through resistance and obstacles
  • Chart progress, reframe, keep going
  • Deal with challenges and stay on course
  • Evaluate for new focus, goals, or more coaching
  • Ending the coaching relationship What are the three assumptions of Story Theory? Correct Answer: 1. People change as they interrelate with their world in a vast array of flowing connected dimensions
  1. People live in an expanded present moment where past and future events are transformed into the here and now
  2. People experience meaning as a resonating awareness in the creative unfolding of human potential 1.3 Early Sessions Core competencies of early sessions (8): Correct Answer: 1. Have client assess current state of his/her health and/or wellbeing
  3. Explore the client's vision of his/her optimal health and/or wellbeing
  4. Identify gaps between current state and client's desired lifestyle/outcomes
  5. Explore and clarify client preference for priority areas of focus
  6. Establish or refine client's specific long-term goals that lead toward desired outcomes
  7. Establish or refine client's short-term SMART goals or action steps for what will be accomplished between sessions
  8. Support the client in achieving the SMART goals or action steps including back-up plans
  9. Establish client's preferences for learning and maintaining accountability Main goals in early sessions Correct Answer: 1. Explore values, vision, purpose, priorities
  10. Explore client's current understanding
  11. Empower client to select an area of focus that feels important, motivating or timely. Essential components of a wellness plan Correct Answer: 1. Help clients find their way by identifying how they want to work on improving their lifestyle
  12. Set up ways to measure and track progress
  1. Secure adequate support
  2. Identify outcomes so they know when they have arrived at their destination The best goals have these qualities Correct Answer: 1. Realistic and obtainable
  3. Short enough in terms of completion time for success to have a reinforcing effect
  4. Imperative enough
  5. Imaginable
  6. Specific
  7. Client-generated
  8. Challenging Top qualities of a life vision (5) Correct Answer: - Grounded (building on current success)
  • Bold (stretching the status quo)
  • Desired (what people truly want)
  • Palpable (as if they were already true)
  • Participatory (involving many stakeholders) What goes into discovering a life vision? Correct Answer: - Appreciative inquiry
  • Reflections on values, outcomes, behaviors, motivators, strengths, structures Protocol for designing a wellness vision (Coaching Psych Manual) Correct Answer: - Value
  • What's working now
  • Strengths
  • Thriving
  • Motivation
  • Visualize
  • Past successes
  • Strengths to realize vision
  • Major challenges hurting confidence
  • Strategies
  • Recap
  • Commit Visions are best stated in ... Correct Answer: The present tense Clear plans include behavioral goals that: Correct Answer: - Challenging
  • Specific
  • Measurable Ideal ratio of reflections to questions
  • Verbal persuasion
  • Vicarious experiences
  • Mastery experiences Benefits of setting goals Correct Answer: - Serve a directive function
  • Have an energizing function
  • Affect perspective
  • Affect action indirectly by leading to the arousal, discovery, and/or use of task-relevant knowledge and strategies
  • Success raises self-efficacy What to do if clients aren't ready to take action? Correct Answer: - Stay in the listening and inquiry mode
  • Assist clients in developing goals related to thinking about, feeling about, and/or learning about Examples of pre-action goals Correct Answer: - Remember best experiences
  • Identify core values
  • Notice one's energy
  • Think about and write down components of vision
  • Learn about things
  • Weighing pros and cons
  • Think about importance of change
  • Imagine what it would feel like 5 aspects of designing three-month goals Correct Answer: - Explain the nature and value of setting three-month goals
  • Brainstorm actions that would lead to the achievement of the wellness vision
  • Ask the client to choose three of the actions that are most important to pursue
  • Confirm the connection of the actions to the wellness vision
  • Assist the client in translating the actions into SMART behavioral goals
  • *check in with them at least monthly, but not necessary every week Another word to use to describe a goal Correct Answer: Experiment! How to review weekly smaller experiment/goals Correct Answer: - Explore full experience with weekly goal, starting with the positive
  • Use reflections to show listening and understanding
  • Expand inquiry about the client's best experience
  • Respond to challenges with judgement-free reflections and inquiries
  • Ask what they learned
  • Affirm their strengths, choices and/or situation
  • Inquire about % of success

1.4 Routine Ongoing Sessions Core competencies of routine, ongoing sessions Correct Answer: 1. Connect, have client self-assess state at beginning of each session

  1. Check-in on prior session commitments/action steps
  2. Invite client to select focus for session
  3. Establish or refine client's short-term SMART goals or action steps for what will be accomplished between sessions
  4. Articulate new action steps and adjust plan if needed, with self-monitoring
  5. Discover and reflect client's learning, including "take-aways" from session
  6. Communicate appreciation of client's work
  7. Invite the client to provide feedback to the coach on the coaching provided General flow of a single routine session Correct Answer: - Open with inquiry into client's current state
  • Check in with their state throughout the session
  • Refer to shifts in states when noticed
  • Review previous action steps
  • Use various coaching processes
  • Define new action steps
  • Reflect client's understanding, perspective, and learning
  • At end, encourage client to articulate new personal discoveries Tools for beginning of sessions (Bark and others) Correct Answer: - Review prior week
  • Celebrate successes
  • "Contract for Completion" - determined desired outcome of session and a baseline for measurement
  • Magic wand
  • 0 - 10 scale
  • Pie chart or wheel
  • Choosing between options
  • Lists to do and "ta da" (celebrations)
  • Observing behavior patterns
  • Story (visioning with words)
  • Imagery (vision with images)
  • Internal dialog
  • Divination
  • Mindfulness
  • Explore life purpose or mission
  • Tie goals to values
  • Assess readiness for change Tools for mid-session Correct Answer: ls for mid-session
  • Explore results from wellness wheel or plan
  • Goal Setting
  • Session Close Describe Coaching Program Close Correct Answer: - Explore reasons for stopping/complete survey
  • Harvest or celebrate learning
  • Encourage continued progress
  • Ask about checking in
  • Express gratitude Five principles of Appreciative Inquiry (AI) Correct Answer: 1. The Positive Principle
  1. The Constructionist Principle
  2. The Simultaneity Principle
  3. The Anticipatory Principle
  4. The Poetic Principle Describe the Positive Principle Correct Answer: - Positive actions and outcomes stem from positive energy and emotions.
  • Why it's good to feel good Describe the Constructionist Principle Correct Answer: - Positive energy and emotion stem from positive conversations and interactions Describe the Simultaneity Principle Correct Answer: - Positive conversations and interactions stem from positive questions and reflections Describe the Anticipatory Principle Correct Answer: - Positive questions and reflections stem from positive anticipation of the future. Describe the Poetic Principle Correct Answer: - Positive anticipation of the future stems from positive attention in the present. What is the 5-D Cycle of Appreciative Inquiry? Correct Answer: 1. Define: What is the focus (Clarifying, affirmative topic choice)
  1. Discover: What gives Life? (Appreciating, the best of what is)
  2. Dream: What might be? (Envisioning, what the world is calling for)
  3. Design: How can it be? (Co-constructing, compelling goals)
  4. Destiny: What will be? (Innovating, how to empower, learn, and improvise) How the process of Appreciative Inquiry (AI) starts?

Correct Answer: - Assessing if client is ready and willing to implement a strengths-based approach (i.e. not too stuck in realm of processing negative emotions)

  • A clear and appropriate agreement!
  • What the client wants to learn (topic choice)
  • How the client wants to learn it (method choice) Name the 4 discoveries of the AI protocol Discovery phase Correct Answer: 1. Best experience (appreciative frame, curiosity, wonder, interest
  1. Core values
  2. Generative conditions (self-improvement influenced by relationships, environments, systems, processes etc.)
  3. Three wishes (magic wand/lamp) Three client processes in the Design phase of AI Correct Answer: 1. Commitments: actions the clients promise to take in response to requests of others
  4. Offers: action the clients volunteer to take
  5. Requests: actions clients seek from others in order to successfully implement design When is AI a good tool? Correct Answer: - When clients feel stuck (but not ambivalent)
  • When clients do not have a clear focus
  • When clients need to build motivation
  • To help handle a client's self-sabotage
  • To help counterbalance a negativity bias
  • When it would be helpful to solve problems "through the back door" instead of head-on (head-on often provokes pressure, discouragement, resistance)
  • To build self-efficacy Is it enough just to design SMART goals? Correct Answer: - Nope! A client's heart and imagination need to be engaged Define "unfailing affirmation." Correct Answer: - Steadfastly acknowledging the client's capacities, characteristics, and strengths for change Name the 8 stages of facilitating generative moments Correct Answer: 1. Collaborate to identify topic
  1. Ask permission to explore
  2. Encourage describing what client really wants
  3. Explore strengths and values
  4. Explore environments to leverage
  5. Explore decisional balance and discrepancy
  6. Engage creative brainstorming
  7. Express and facilitate confidence