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NHA- CCMA 2024 QUESTIONS AND ANSWERS 100% PASS
"Which of the following is a medical assistant required to document in the electronic health
record (HR) when administering immunizations to a patient? - CORRECT ANSWER Lot
number" "A medical assistant is working with a patient who has a cognitive impairment that causes them to display short-term memory loss. In which of the following ways should the assistant adapt to
this barrier? - CORRECT ANSWER Provide east to read handouts"
"Which of the following is a component of medical terminology used to ensure the ease of
pronunciation? - CORRECT ANSWER Combining vowel"
"When performing venipuncture, which of the following is the correct order of draw? -
CORRECT ANSWER Green , lavender, grey"
"Which of the following elements is a component of the standard precautions use of personal
protective equipment (PPE)? - CORRECT ANSWER Mask"
"Which of the following processes provides the ability to send prescriptions electronically? -
CORRECT ANSWER E-prescribing"
"Which of the following dictates the operations of physician office clinical laboratories? -
CORRECT ANSWER Centers for Medicare and Medicaid Services (CMS)"
"A medical assistant administers an injection and the patient faints. Which of the following
actions should the assistant take? - CORRECT ANSWER Place the patient in a supine position."
"Which of the following means the absence of infection or infectious material? - CORRECT
ANSWER Asepsis"
"Which of the following examples of patient coaching addresses disease prevention? -
CORRECT ANSWER Providing information on the importance of recommended vaccines"
"A medical assistant is using a butterfly needle set to obtain a blood sample from a vein in a
patient's hand. Which of the following actions should the assistant take? - CORRECT ANSWER
- Hold the needle by its wings" "A medical assistant needs to draw a blood glucose level on a patient. Which of the following
tubes should they use? - CORRECT ANSWER Grey top tube"
"Prior to running an EKG tracing, which of the following is the final step a medical assistant should
take to ensure the tracing will be clear with a horizontal baseline? - CORRECT ANSWER
Double-check the electrodes' attachment"
"In which of the following quadrants is the gallbladder located? - CORRECT ANSWER Right
upper quadrant" "A medical assistant has a provider order to draw blood for a lead level on an 18-month-old
toddler. Which of the following sites should the assistant choose for the venipuncture? -
CORRECT ANSWER Superficial dorsal hand veins"
"An angry patient confronts a medical assistant in the reception area. Which of the following
actions should the medical assistant take? - CORRECT ANSWER Escort the patient to a more
private area." "A 24-year-old patient has a BMI of 30.5 based on their height and weight. which of the following
describes their BMI weight status category? - CORRECT ANSWER Obese class 1"
"Which of the following can result from the use of outdated or incorrect codes on a billing claim?
CORRECT ANSWER reduction of payer reimbursement"
"A patient informs a medical assistant that they get headaches when they read from a computer monitor. the assistant should enter this information into which of the following locations when
using the SOAP method to organizing medical records? - CORRECT ANSWER Subjective"
"in which of the following positions should a medical assistant place a patient when preparing to
perform a 12 lead EKG in the office? - CORRECT ANSWER Supine"
"which of the following is the normal setting for the standardization mark on the EKG? -
CORRECT ANSWER 10 mm/mV"
"a medical assistant is processing a referral to a transition the care of a patient who has less than 6 months to live. to which of the following care facilities will the medical assistant refer the
patient to? - CORRECT ANSWER hospice care facility"
"which of the following asepitic techniques involves using sound waves to vibrate and cleanse
surgical instruments? - CORRECT ANSWER Ultrasonic Sanitization"
"a patient's ability to walk, groom themselves, bathe, and eat is evaluated by which of the
following screenings? - CORRECT ANSWER functional status screening"
"when a medical assiatant is performing a patient interview it is important they understanad the patient message so that they can relay it accurately to the provider. which of the following
techniques is the assistant using when they state i hear that you are saying - CORRECT
ANSWER paraphrasing"
"a medical assistant in an outpatient facility is preparing a patient for a venipuncture. which of the
following actions should the assistant take to confirm the patient identity? - CORRECT
ANSWER ask the patient to state their full name and DOB"
"A medical assistant is replacing a sharps disposal container in an examination room and receives a small laceration on their arm from the plastic lid. Which of the following types of
documentation should the assistant complete as a result of this incident? - CORRECT ANSWER
Incident report" "Which of the following pulmonary function tests involves measuring the oxygen saturation of a
patient's blood by placing a probe on their Finger? - CORRECT ANSWER Pulse oximetry"
"In which of the following positions should a medical assistant place an 18-month-old patient
when administering ear drops to the right ear? - CORRECT ANSWER Right ear facing up with
the earlobe pulled down and back"
"When performing routine follow-up calls to patients, which of the following actions should a medical assistant take first to notify the provider if the patient provides an unsatisfactory
progress report? - CORRECT ANSWER Notify the provider immediately."
"A medical assistant is billing a patient's third-party payer for today's office visit. Which of the
following documents does this require? - CORRECT ANSWER An 837P/CMS-1500 claim form"
"A medical assistant must provide which of the following community resources to a patient who
states their partner bent their arm backwards until it broke? - CORRECT ANSWER Domestic
violence shelter"
"Which of the following information should a medical assistant verify at every office visit? -
CORRECT ANSWER Allergies"
"A patient is having an EKG performed and is experiencing dyspnea. In which of the following
positions should the medical assistant place the patient? - CORRECT ANSWER Fowler's
position" "A medical assistant is using an alcohol based hand sanitizer after patient contact. the hand
sanitizer should contain at least what percentage of alcohol? - CORRECT ANSWER 60 percent"
"A medical assistant is scheduling a procedure at a local facility for a patient. Which of the
following steps should the assistant take first? - CORRECT ANSWER verify insurance will cover
the procedure" "A medical assistant is speaking with a patient about their social history and the assistant notices the patient is fidgeting and appears anxious. Which of the following nonverbal communication
styles is the patient exhibiting. - CORRECT ANSWER Passive communication"
"A medical assistant calls a patient from the waiting area to obtain a specimen. Which of the
following actions should the assistant do first? - CORRECT ANSWER Identify the patient"
"According to OSHA guidelines for proper waste disposal which of the following should a medical
assistant dispose of in a regular waste container? - CORRECT ANSWER an empty urine
container"
"overwhelming experiences often causes which of the following conditions? - CORRECT
ANSWER PTSD posttraumatic stress disorder"
"a medical assistant is removing sutures from a patient who has a laceration on their left lower
leg. after setting up the sterile field which of the following actions should the assistant take -
CORRECT ANSWER grasp and lift the knot away from the skin"
"a pulse ox can register an artificially low oxygen saturation measurement for a patient with
which of the following conditions? - CORRECT ANSWER cold fingers"
"a medical assistant is preparing a patient to have a mole excised. which of the following actions
should the assistant take? - CORRECT ANSWER cleanse the site with surgical soap and an
antiseptic" "which of the following terms refers to the process of making sure the balance of a financial
account matches the balance on a bank statement? - CORRECT ANSWER reconciliation"
"during which of the following activities is it necessary for a medical assistant to use personal
protective equipment? - CORRECT ANSWER administering injections"
"a medical assistant is reviewing the medical history of a patient who regularly comes with cool and wood dust. the assistant should recognize that this patient is at an increased risk for
developing which of the following disorders? - CORRECT ANSWER Emphysema"
"a medical assistant is preparing hemostats for sterilization after an invasive procedure. which of
the following techniques should the assistant use? - CORRECT ANSWER Autoclave"
"a patients insurance company calls the office to obtain additional information regarding a recently submitted claim. which of the following regulations allows the office to release this
information to an insurance company without a written authorization? - CORRECT ANSWER
The HIPAA privacy rule" "which of the following types of advance directives provide information about the person that a
patient delegated to make health care decision their behalf if they are unable to do so? -
CORRECT ANSWER Health Care policy"
"which of the following classes of the fire extinguisher should be used on flammable liquids? -
CORRECT ANSWER Class B"
"a medical assistant is performing a scratch allergy test on a patient back. which of the following distances describes the correct spacing for the small amount of allergens scratched onto the skin
CORRECT ANSWER 1 1/2 to 2 inches"
"a medical assistant is attempting to perform a routine venipuncture on an older adult patient and is having difficulty locating a palpable vein which of the following veins should the assistant
use as a last resort - CORRECT ANSWER basilic veins"
"a medical assistant is preparing for a patient upcoming virtual visit. which of the following
actions should the assistant take - CORRECT ANSWER ensure the appropriate release forms
are completed by the patient prior to the visit" "a medical assistant is performing a venipuncture for which of the following amounts of time should the assistant observe the site after releasing pressure and applying a bandage to ensure
there is no leakage - CORRECT ANSWER 5 to 10 seconds"
"which of the following is a common root word - CORRECT ANSWER Append"
"a medical assistant is preparing a community resource library which of the following actions
should the assistant take first? - CORRECT ANSWER complete a list of local community
agencies" "a medical assistant needs to remove all living micro organisms from a contaminated towel clamp
which of the following methods should the assistant use to cleanse this instrument - CORRECT
ANSWER sterilization"
"which of the following body systems work together to control and maintain homeostasis -
CORRECT ANSWER endocrine and nervous systems"
"a medical assistant is assisting the provider with a patient who experiences an ankle sprain. the assistant should expect the provider to prescribe which of the following to treat the ankle sprain
CORRECT ANSWER Ice"
"when assisting a provider with a vaginal exam and pap test a medical assistant should identify
which of the following instruments is necessary? - CORRECT ANSWER cytobrush"
"a medical assistant is speaking with a patient who recently received a terminal diagnosis. the patient states i regret not taking better care of myself now i wont be able to accomplish what i wanted to do with my life. the assistant should identify that the patient is in which of the
following stages of grief - CORRECT ANSWER depression"
"a patient has fallen and has a bone protruding through the skin. the injury is an example of which
of the following types of fractures - CORRECT ANSWER compound"
"which of the following areas of coaching involves the medical assistant instructing patients
about a procedure follow up and home care - CORRECT ANSWER TREATMENT PLANS"
"which of the following refers to the range of fees charged by the providers who have similar
training and experience and practice in the same geographical area? - CORRECT ANSWER
usual customary and reasonable" "a medical assistant is researching community resources that provide holistic care for a patient.
which of the following resources should the assistant select? - CORRECT ANSWER patient
entered medical home" "a medical assistant is reinforcing teaching with a patient about obtaining a stool sample. which
of the following information should the assistant include? - CORRECT ANSWER avoid
retrieving a sample from toilet water" "which of the following is a component of a patient health record and represents the foundation
and starting point of all patient provider contacts - CORRECT ANSWER complete medical
history"
"which of the following is a step in the skin preparation process prior to a surgical procedure -
CORRECT ANSWER clean the surgical site with antiseptic"
"which of the following sexually transmitted infections - CORRECT ANSWER gonorrhea"
"which of the following is a commonly missed word or phrase in written communication to a
patient - CORRECT ANSWER suppose to"
"when speaking with an older patient who has moderate hearing loss which of the following
actions should a medical assistant take to aid in communication with the patient - CORRECT
ANSWER use hand gestures"
"a medical assistant is obtaining vital signs from a 6 year old child. the assistant should identify that which of the following vital signs is outside the expected reference range for this patient and
should be reported to the provider - CORRECT ANSWER heart rate of 140"
“A medical assistant is reviewing the list of medications a patient reports they are currently taking. The assistant should recognize that which the following medications is available in
sublingual form - CORRECT ANSWER Nitroglycerin"
"A medical assistant has orders to collect blood cultures, a CBC, a prothrombin time (PT), and an iron panel. They forget to draw for the PT. Which of the following actions should the assistant
take? - CORRECT ANSWER Keep the specimens previously collected and draw the PT."
"Which of the following aseptic techniques can be achieved using dry heat, moist heat, ultraviolet
light, gas, chemicals, or ionizing radiation? - CORRECT ANSWER Sterilization"
"Which of the following is a CLIA-waived laboratory test? - CORRECT ANSWER Human
chorionic gonadotropin (hCG) test" "Which of the following cell structures is instrumental in helping the body mobilize and secrete
mucus from the respiratory tract? - CORRECT ANSWER Cilia"
"A medical assistant fails to document a patient's preference for not using any blood products
during their procedure. This error falls under which of the following legal principles? - CORRECT
ANSWER Negligent torts"
"A medical assistant is talking with a patient who sustained a foot fracture in a fall. They report managing most tasks at home well, but they have difficulty navigating with their crutches and are currently homebound. To which of the following resources should the assistant refer the patient?
- CORRECT ANSWER Meals on Wheels" "A medical assistant is cleaning countertops and other surfaces after a surgical procedure. Which
of the following disinfectants should the assistant use for this purpose? - CORRECT ANSWER A
1:10 bleach and water solution"
"Which of the following is a root word? - CORRECT ANSWER Col"
"which of the following instruments should a medical assistant have prepared for a cervical
polypectomy surgical procedure? - CORRECT ANSWER uterine curette"
"A medical assistant is preparing a patient for a urine creatinine test. Over which of the following
periods of time should the assistant instruct the patient to collect the specimen? - CORRECT
ANSWER 24 hr"
"A medical assistant is preparing the exam room for a patient's general physical examination.
Which of the following instruments should be available to the provider for the examination? -
CORRECT ANSWER Otoscope"
"A medical assistant is providing instructions to give to a patient who is hard of hearing. which of
the following should the assistant choose when speaking to the patient. - CORRECT ANSWER
face the patient when speaking" "which of the following stages described by the kobler ross grieving process indicates that a
patient may attempt to give something up to gain more time? - CORRECT ANSWER the
bargaining stage" "A medical assistant is preparing to print an after visit summary for a patient. which of the following direct identifiers should the assistant verifiy to protect the patients protected health
information? (PHI) - CORRECT ANSWER Mailing address"
"which of the following is the purpose of utilizing a clinical centrifuge? - CORRECT ANSWER To
separate a specimen into different components"
"which of the following is considered an adverse reaction? - CORRECT ANSWER Anaphylaxis"
"Which of the following vaccinations should patients receive at 7 years ole or older? - CORRECT
ANSWER Tentanus, Diphtheria and pertussis"
"a medical assistant is examining who has third degree burns on their hands. which of the
following is a first aid procedure the medical assistant can perform - CORRECT ANSWER
separate the patients burned fingers" "a provider wants to ensure that late patients do not negatively impact the appointment schedule so they request the three patients be scheduled at the top of each hour to be seen in the order in
which they arrive which of the following types of scheduling does this describe - CORRECT
ANSWER wave"
"a patient has been diagnosed with a communicable disease. which of the following is true
regarding the reporting of the disease - CORRECT ANSWER the disease is reported directly to
the specific states public health department"
"a medical assistant has an acquired preauthorization for a patient referral to a specialist. which
of the following is a reason for the insurer to deny the claim submitted by the specialist -
CORRECT ANSWER the specialist provided the service after the expiration date of the pre
auth" "A medical assistant is processing blood samples obtained for a DNA analysis and paternity testing. which of the following information must they include on the document in order to
maintain chain of custody? - CORRECT ANSWER initials of the person transporting the
specimen" "a medical assistant is preparing to perform a capillary collection from a patient who has poor circulation in their hands. which of the following techniques should the assistant use to increase
circulation at the collection site? - CORRECT ANSWER warm the patients hand"
"a medical assistant is collecting data from a patient who is experiencing heat stroke. which of the
following manifestation should the assistant expect to find? - CORRECT ANSWER hot skin"
"a medical assistant is preparing a patient for a flexible sigmoidoscopy examination. in which of
the following positions should the assistant place the patient? - CORRECT ANSWER left lateral
position" "when a procedure requires informaed consent. which of the following steps should occur prior
to the patient signing the form? - CORRECT ANSWER the provider should include information
about the alternative. procedures before informed consent is obtained from the patient" "which of the following should a medical assistant do to assist with hemostasis following
completion of a venipuncture procedure? - CORRECT ANSWER the assistant should tell the
patient to hold the pressure on the site and elevate their arm" "a medical assistant is attempting to resolve a patient complaint. the assistant should identify
that which of the following describes the defense mechanism of reaction. formation - CORRECT
ANSWER the patient expresses the opposite of what they actually feel"
"after a patient leaves an examination room which of the following actions should a assistant take
to prepare the examination table for the next patient? - CORRECT ANSWER roll up the table
paper on the table tightly and quickly" "a medical assistant is examining the skin on a patient forearm where the patient reports developing a rash the assistant notes multiple solid elevations that are less than .5 cm in
