Docsity
Docsity

Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity


Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan


Guidelines and tips
Guidelines and tips

objectionhandling the objections, Cheat Sheet of Total Quality Management (TQM)

handling the objections for saales

Typology: Cheat Sheet

2024/2025

Uploaded on 05/14/2025

seth-talbot
seth-talbot 🇬🇧

1 document

1 / 6

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
MONEY OBJECTION
‘Okay…I get that…and I guess just putting
money aside for a minute…. just to check….do
you still WANT to be part of the programme and
see how it will help you to [GOAL]?
-Yeah, why do you feel it would, though?
-Okay. So I can see that money might be an
issue here…
-Ok well, just to see if I can help you on this
call… if you were to think about it a little bit… is
there a way that we could break down the
investment that… would… work for you?
-Ok, well, one way we do it is to split it up over x
months…
-would that allow you to get the help you need
so that you can [GOAL]...
-Or do you feel you might need to split it up
more?
-Okay, so how would you like to move forward
from here?
DEPOSIT
-Okay…so we have a few different options for
moving forward from here…option 1…if you
think it’s appropriate…is just to give the
programme a go for the next 30 days…see how
the progress goes for you…
-and then if it’s for you… we can look at
extending from there…if it’s not something you
want to do after that time, we can just cancel
and you don’t lose out on anything…and then
option 2 is just throwing the first £50 towards it.
pf3
pf4
pf5

Partial preview of the text

Download objectionhandling the objections and more Cheat Sheet Total Quality Management (TQM) in PDF only on Docsity!

MONEY OBJECTION

‘Okay…I get that…and I guess just putting money aside for a minute…. just to check….do you still WANT to be part of the programme and see how it will help you to [GOAL]?

-Yeah, why do you feel it would, though?

-Okay. So I can see that money might be an issue here…

-Ok well, just to see if I can help you on this call… if you were to think about it a little bit… is there a way that we could break down the investment that… would… work for you?

-Ok, well, one way we do it is to split it up over x months…

-would that allow you to get the help you need so that you can [GOAL]...

-Or do you feel you might need to split it up more?

-Okay, so how would you like to move forward from here?

DEPOSIT

-Okay…so we have a few different options for moving forward from here…option 1…if you think it’s appropriate…is just to give the programme a go for the next 30 days…see how the progress goes for you…

-and then if it’s for you… we can look at extending from there…if it’s not something you want to do after that time, we can just cancel and you don’t lose out on anything…and then option 2 is just throwing the first £50 towards it.

We do that not to ‘lock in your spot’ or anything like that. It’s just a signal to yourself and to us…that you are actually committed to doing this and that this goal matters to you…

-So, which feels more doable for you right now?

-No worries…what we can always do then is just schedule a follow-up call or if you can get back to us in the next 24 hours through text

✅ STEP 1 — Clarify the objection

You:

“Yeah, I hear you… When you say ‘a lot of money,’ can you help me understand what that means to you exactly?”

✅ STEP 2 — Emotional cost of

inaction

You (curious tone):

“Totally makes sense. Just so I can understand better… based on what you told me earlier, how much do you feel it’s costing you — mentally, physically, even emotionally — to keep dealing with [insert their problem] every month?”

( Let them talk. )

✅ STEP 3 — Future pacing failure

✅ Optional close: Relieve pressure

with truth

“Look, I’m not here to pressure you. But if this is something that can truly change your life — and you know it’s the right next step — what’s really stopping you?”

🧨 If they say:

“It’s really just the total amount… it’s a lot for me right now.”

✅ YOU: EMPATHY +

EMOTION

“Yeah, I hear you — and I respect that. Just so I understand… is the amount high because of where you’re at financially right now, or because you’re not used to investing this much in yourself?”

( Pause and let them talk. This question is HUGE — it forces self-awareness. )

🔁 If they say: “It’s just a

big number for me”

They’re stuck on the sticker shock.

✅ YOU: LOGIC +

REFRAME

“Totally get that — and honestly, most people I work with felt the exact same way. But let me ask you this…”

“If this program helped you finally solve this — get in shape, feel confident again, break out of this cycle — and you had those results for the next 2-5 years … what would that actually come out to per month or per day?”

( You’re reframing the value: Long-term ROI > short-term expense. )

💥 FOLLOW-UP:

“Like if you broke it down — it’s probably less than what you spend on [Uber Eats, Starbucks, or whatever their lifestyle leak is]. Wouldn’t that be a better tradeoff?”

( You can even calculate it live: “This is $____ total — over 10 years, that’s like $__ per month. What’s more expensive: the number today, or the cost of staying stuck?”_ )

✅ YOU: FINAL CONTROL

QUESTION

“So would it help if we looked at a way to split that up or make it more