Download OM 300 Exam 2 Chilcutt Exam questions with 100% correct answers| Latest 2025-2026 and more Exams Production and Operations Management in PDF only on Docsity!
OM 300 Exam 2 Chilcutt Exam questions
with 100% correct answers| Latest 2025- 2026
Managing quality helps build successful strategies of A. differentiation, low cost and response. B. differentiation, time and response. C. differentiation, low cost and service. D. differentiation, time and service. A. differentiation, low cost and response A successful quality strategy begins with A. satisfying customers and obtaining a competitive advantage. B. an understanding of the principles of quality. C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. C. an organizational culture that fosters quality Which of the following is NOT an external failure cost? A. lost goodwill B. scrap C. returned goods D. costs to society B. scrap Which of the following is the Japanese term used to describe continuous improvement efforts? A. poka-yoke B. kanban
D. flowcharts. A. fish bone charts A device or technique that ensures production of a good unit every time is a A. poka-yoke. B. fail-safe. C. control chart. D. zero defect. A. poka-yoke Inspections should NOT take place A. during the step-by-step production process. B. at your supplier's plant while the supplier is producing. C. at your facility upon receipt of goods from your supplier.
D. after costly or irreversible processes. D. after costly or irreversible processes The objective of a statistical process control (SPC) system is to A. assess customer expectations. B. eliminate natural variations. C. provide a statistical signal when assignable causes of variation are present. D. provide a statistical signal when natural causes of variation are present. C. provide a statistical signal when assignable causes of variation are present The R-chart A. generally uses control limits set at plus or minus 2 standard deviations of the distribution, rather than plus or minus 3 which is commonly used on the x-bar chart. B. is used to measure changes in the central tendency.
B. The focus in manufacturing is on labor, while the focus in service is on raw materials. C. The focus in manufacturing is on revenue maximization, while the focus in service is on cost minimization. D. The focus in service is on revenue maximization, while the focus in manufacturing is on cost minimization. D. the focus in service is on revenue maximization, while the focus in manufacturing is on cost minimization Which of the following statements is NOT true regarding location decisions? A. Once management is committed to a specific location, many costs become relatively easy to reduce. B. Location often has the power to make or break a company's business strategy. C. Location decisions to support a low-cost strategy require particularly careful consideration.
D. Location decisions are important because location has a major impact on the overall risk and profit of the company. A. once management is committed to a specific location, many costs become relatively easy to reduce. What term refers to the location of competing companies near each other? A. centralizing B. clustering C. neighboring D. battling B. clustering Which of the following is NOT an example of tangible costs? A. labor B. depreciation
B. crossover charts C. locational cost-volume analysis D. transportation method transportation method A. traffic counts A goods-producing location decision would likely emphasize the importance of which of the following? A. security and lighting B. appearance and image C. utility and labor costs D. parking and access C. utility and labor costs Low-volume, high-variety production is best suited for which of the following process strategies?
A. mass customization B. repetitive focus C. product focus D. process focus D. process focus A process focus is A. a rapid, low-cost production system that caters to constantly changing unique customer desires. B. organized around products. C. based on the classical assembly line. D. a production facility organized around specific activities. D. a production facility organized around specific activities
In many applications, human quality inspectors can be replaced effectively by A. vision systems. B. FMS. C. RFID tags. D. automated storage and retrieval systems. A. vision systems Which of the following is NOT an example of technology's impact on the financial services industry? A. electronic funds transfer B. RFID C. debit cards D. Internet stock trading
B. RFID
