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OM 3080: HW5 QUESTIONS AND
ANSWERS ALEADY PASSED
When Alaska Airlines fails to meet the 20-minute time for baggage arrival at the carousel, how do they compensate customers? ✔✔$25 or 2,500 free miles
At Alaska Airlines, they say "If is not measured, ✔✔it is not managed."
What percent of flights are expected to meet the 20 minute "time to carousel"? ✔✔ 90
Which of the following is a characteristic of the maturity phase of the product life cycle? ✔✔Competitors are well established.
Listing products in descending order of their individual dollar contribution to the firm is called ✔✔product-by-value analysis.
What is the objective of the product decision? ✔✔To develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage.
A house of quality would depict the strength of the relationship between which of the following two items? ✔✔The customer's desire for a durable wallet and the company's choice of material for the wallet.
Simultaneous performance of the various stages of product development is known as ✔✔concurrent engineering
Which of the following statements is NOT true about the quality function deployment (QFD)? ✔✔QFD is used to determine why the customer requires specific product attributes
When ordering a new zagflatz, customers must choose the style of three major components, each of which has about ten variations. This is an example of ✔✔modular design
Low-volume, high-variety production is best suited for which of the following process strategies? ✔✔process focus
High-volume, low-variety production is best suited for which of the following process strategies? ✔✔product focus
