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correct complete solutions.
Organizational Behaviour Test Bank 148
correct complete solutions.
Which of the following statements about organizational behaviour is (OB) false?
a.) OB is relevant only in employment situations
b.) OB can shed light on the interactions among family members
c.) OB can be used in community settings like children's daycare more effectively
d.) OB can be applied to any organization in order to make it run more effectively
e.) OB focuses on 3 levels of behaviour that can occur in any organization - ANSWER a.) OB is relevant only in employment situations
Which of the following situations would likely receive the least benefit from studying organizational behaviour (OB) techniques?
a.) voluntary community groups
b.) large family situations and interactions
c.) post-secondary education student study groups
d.) religious organizations
e.) pre-teen paper routes - ANSWER e.) pre-teen paper routes
A field of study that investigates the impact of individuals, groups, and structure on behaviour within organization is known as:
a.) psychology
b.) sociology
c.) social psychology
d.) anthropology
correct complete solutions.
e.) organizational behaviour - ANSWER e.) organizational behavior
A conscious coordinated social unit composed of a group of people that function on a relatively continuous basic to achieve a common set of goals is known as a(n)
a.) work group
b.) team
c.) organization
d.) society
e.) task force - ANSWER c.) organization
Which of the following topics is generally considered to be outside the field of OB?
a.) therapy
b.) absenteeism
c.) employment turnover
d.) productivity
e.) job satisfaction - ANSWER a.) therapy
Organizational behaviour is generally defined as a field of study that
a.) investigates how organizations effectively face competition
b.) investigates the impact that individuals, groups, and structure have on behaviour within organizations
c.) attempts to understand and solve problems regarding individual behaviour on and off the job
d.) seeks ways and means to match human effort with technology
e.) examines how the structure of different organizations contributes to, or inhibits, effective communication - ANSWER b.) investigates the impact that individuals, groups, and structure have on behaviour within organizations
correct complete solutions.
Allison and Gail are both university students studying for a final exam in OB. Both students have a goal of making a grade of 90% or better despite the time pressures they face. Gail studied diligently for six hours and made a grade of 92%. Allison studied for nine hours and also made a grade of 92%.
Gail appears to be the more productive student because
a. her efficiency seemed to be better than Allison's
b. her effectiveness seemed to be better than Allison's
c. her IQ is higher than Allison's
d. Allison didn't seems to think that time is an important factor
e. It is impossible to tell from the information given - ANSWER a. her efficiency seemed to be better than Allison's
A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment is called
a. interpretation
b. environmental analysis
c. perception
d. outlook
e. environmental impact - ANSWER c. perception
Stan left Kerry a voicemail message indicating that the wanted to see her right away. He wanted to commend her for her good work on a recent project, but because he said he wanted to see her right away, she thought that she was in trouble. Kerry's interpretation of his message is known as her
a. personality
b. feelings
c. perception
d. viewpoint
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e. concern - ANSWER c. perception
If two people see the same thing at the same time yet interpret it differently, the factors that shape their dissimilar perceptions reside in
a. the target being perceived
b. the timing
c. the context of the situation in which the perception is made
d. the perceiver
e. environmental influence - ANSWER d. the perceiver
Tom was aware that Jonas did not always interpret his messages in the way that they were intended. In this perception situation, Jonas is the
a. target
b. perceiver
c. prophesizer
d. emoter
e. superior - ANSWER b. perceiver
Which of the following is true about our perceptions of a target?
a. individual perception varies little between different culture
b. expectations o not distort individual perception
c. motion, sounds, and size of a target have little affect in how individuals perceive it
d. targets are usually perceived in isolation
e. timing of events and the situation in which a target is encountered may impact our perception - ANSWER e. timing of events and the situation in which a target is encountered may impact our perception
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When individuals observe behaviour, they attempt to determine whether it is internally or externally caused. This is generally referred to as ______?
a. fundamental attribution error
b. self-serving bias
c. attribution theory
d. selective behaviour theory
e. perception theory - ANSWER c. attribution theory
You have recently hired a 55-year-old employee who has always successfully worked for large firms. Your company is small, closely-knit organization with many young people who do not have much work experience as this newcomer. You have prided yourself on being flexible with your employees and being open to some of their needs. They requested an informal dress code for Fridays and you adopted this policy four months ago.
You should expect that your new employee
a. will be excited by the new dress code
b. will perceive the dress code in the same way as the other employees
c. may have different perceptions of the dress code because of differences in the target
d. may have different perceptions of the dress code because of differing past experiences
e. will ignore the new dress code - ANSWER d. may have different perceptions of the dress code because of differing past experiences
What are values?
a. goals that individuals would like to achieve during their lifetime
b. convictions or beliefs that guide our decisions and evaluations of how to behave
c. principles that guide behaviour and inform us whether actions are right or wrong
d. preferable ways of behaving
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e. fixed or predetermined policy or mode of action - ANSWER b. convictions or beliefs that guide our decisions and evaluations of how to behave
Within the framework of the Rokeach value survey, what are terminal values?
a. goals that individuals would like to achieve during their lifetime
b. principles that guide behaviour and inform us whether actions are right or wrong
c. preferable ways of behaving
d. convictions or beliefs that guide our decisions and evaluations of how to behave
e. fixed or predetermined policy or mode of action - ANSWER a. goals that individuals would like to achieve during their lifetime
Within the framework of Rokeach value survey, what are instrumental values?
a. goals that individuals would like to achieve during their lifetime
b. concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events
c. principles that guide behaviour and inform us whether actions are right or wrong
d. fixed or predetermined policy or mode of action
e. preferable ways of behaving - ANSWER e. preferable ways of behaving
Which of the following describes ethics?
a. concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events
b. principles that guide behaviour and inform us whether actions are right or wrong
c. preferable ways of behaving
d. fixed or predetermined policies or modes of action
correct complete solutions.
c. power distance
d. organizational power theory
e. bureaucracy - ANSWER c. power distance
Individualism is the degree to which people prefer to act as ______, whereas collectivism is the equivalent of ______?
a. individuals, group behaviour
b. individuals, uncertainty avoidance
c. individuals, low individualism
d. power brokers, low individualism
e. power brokers, low self-esteem - ANSWER c. individuals, low individualism
Society's reliance on social norms and procedures to alleviate unpredictability is
a. certainty avoidance
b. power distance
c. gender differentiation
d. uncertainty avoidance
e. assertiveness - ANSWER d. uncertainty avoidance
Making sense of behaviour in organization is challenging at the best of times. Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism.
Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity. During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually an d collectively.
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Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program - ANSWER c. Canadian and American managers will likely behave somewhat differently.
Motivation is
a. a component of ability, personal traits and desire
b. an individual's intensity, direction and persistence
c. an effort toward creating goals
d. a constant intensity
e. an attitudinal trait - ANSWER a. a component of ability, personal traits and desire
Kane was a manger who believed most employees only worked for money. He assumed that they disliked work and a result
a. he lets employees choose their own goals
b. he allow employees to use discretion
c. he imposes strict controls
d. he makes extensive use of delegating authority
e. he allows employees to make decisions - ANSWER c. he imposes strict controls
Lilly was a strong employee who was committed to the work objectives of her department and to the goals of her company. Which of the following would likely be applicable to her?
a. dislikes work
b. needs to be controlled
c. avoids responsibility
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As a theory Y manager, your supervisor can be expected to do all of the following except
a. assume that you will be internally motivated
b. assume that you want to do your job
c. allow you freedom to do your job as you believe it should be done
d. monitor your work closely for signs that you are "slacking off"
e. support your efforts to self direct - ANSWER d. monitor your work closely for signs that you are "slacking off"
Unlike her co-workers, Jane was motivated by challenge, personal satisfaction, and by doing interesting work; most of her coworkers were just in it for money. Jane was motivated by
a. intrinsic motivators
b. safety motivators
c. social motivators
d. extrinsic motivators
e. esteem motivators - ANSWER a. intrinsic motivators
Chao has a alot of internal drive. His overall goal in life is to be "be all that he can be" in all aspects of his life. Which level of Maslow's hierarchy of needs is reflected in Tommy's atttitude.
a. social
b. self-actualization
c. physiological
d. esteem
e. safety - ANSWER b. self-actualization
Your department is diverse - it is made up of people who are different in their lifestyles and their stages of life. Mary is a 23-year old single parent who is working for minimum wage. Jonathan is 60 years old, extremely wealthy and works because he enjoys it. Jane is single, 45 years old and has few friends or
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activities outside the office. You have decided to attempt Maslow's hierarchy of needs to motivate each of these individuals.
You would expect Mary is trying to satisfy which need?
a. social
b. esteem
c. physiological
d. self-actualization
e. safety - ANSWER c. physiological
James has dreamed of making lots of money since he was a child, and that has driven him to great success. James is motivated by
a. intrinsic motivators
b. esteem motivators
c. extrinsic motivators
d. safety motivators
e. social motivator - ANSWER c. extrinsic motivators
Thinking of money as a motivator, expectancy theory mainly suggests that
a. money plays no part in motivating employee behaviour
b. money is the only extrinsic motivators
c. individuals needs to value the reward, whether it is money or something else, or it wont be motivational
d. individuals care little about the value of the reward but appreciate the gesture
e. the mere suggestion of more money will motivate employees - ANSWER c. individuals needs to value the reward. whether it is money or something else, or it wont be motivational
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b. are company-established benefit plans in which employees acquires stock as part of their benefits
c. give employees the right to buy stock in the company at a later date for a guaranteed prince
d. focus on future financial results
e. give employees the right to buy stock in the company at a later for the marked price at that time - ANSWER a. focus on financial results
Frito-Lay Corporation ties its compensation for frontline operations managers to developing their skills in leadership, workforce development, and functional excellence. This is known as:
a. gainsharing
b. profit sharing
c. skill-based pay
d. merit-based pay
e. bonuses - ANSWER c. skill-based pay
Taylor Inc. has different benefit plans for employees who are single parents as compared to those for single employees with no dependents. Specifically, single parents get additional disability insurance as well as life insurance. This type of benefit plan is known as
a. core-plus
b. modular
c. flexible spending
d. cafeteria
e. secondary - ANSWER b. modular
Gainsharing is a variable-pay program that is incentive plan for
a. individuals, where improvements in an individual's productivity, from one period to another, determine the amount awarded
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b. all employees of the company, where employees gain when the company gains market share
c. workplace groups or departments, where improvements in group productivity, from one period to another, determine the amount shared
d. all employees of the company, where every employee gains when the company increases productivity
e. individuals, where an individual who accomplishes specific goals, receives a percentage of company profit - ANSWER c. workplace groups or departments, where improvements in group productivity, from one period to another, determine the amount shared
Variable-pay or pay-for-performance programs operate reward programs at three levels
a. individual, group, and organizational
b. individual, departmental and organizational
c. individual, departmental and community
d. individual, group and community
e. individual, group and managerial - ANSWER a. individual, group and organization
If managers at Walmart pressure workers to work extra hours for free because the managers must keep payroll cost below fixed targets or risk demotion, these managers are faced with
a. an ethical dillemma
b. a gainsharing program
c. a business decision
d. an advancement opportunity
e. intrinsic motivation - ANSWER a. an ethical dillemma
Bill Leung is the HR Director for Copper Inc., a mining firm. The business has been losing money over the past three years due to a worldwide slump in copper prices, and no end is in sight. The pressure is on to reduce labour costs and increase productivity. Bill must recommend a plan for the research department staff. It's difficult to assess researchers' performance because of the kind of work they do. Recently, a number of researchers have been laid off because of the company's losses, and so each staff member
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a. higher productivity, lower absenteeism and higher job satisfaction
b. lower productivity, lower absenteeism and high job satisfaction
c. higher productivity, higher absenteeism and higher job satisfaction
d. similar productivity, higher absenteeism and higher job satisfaction
e. similar productivity, similar absenteeism and higher job satisfaction - ANSWER d. similar productivity, higher absenteeism and higher job satisfaction
Which of the following is an uncommon form of team in an organization?
a. problem-solving
b. self-managed
c. formulated
d. cross-functional
e. virtual - ANSWER c. formulated
Which of the following characteristics would match to a problem-solving team?
a. 5-12 employees from the same departments
b. 5-12 employees from different departments
c. employees meet daily for discussions
d. employees are in charge of planning and scheduling work
e. employees take initiative to intervene and solve problems as they arise - ANSWER b. 5-12 employees from different departments
Employees at Can Do More Inc, work in groups of 5-12 employees from the same department; they meet each week for a few hours to discuss ways of improving quality, efficiency, and the work environment. This is an example of
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a. quality circle
b. virtual team
c. problem-solving team
d. cross-functional team
e. project team - ANSWER c. problem-solving team
Problem-solving teams are also called
a. problem-improvement teams
b. self-directed teams
c. process-improvements teams
d. decision-making teams
e. project teams - ANSWER c. process-improvement teams
Cory is on a team at her office that consists of 10-1 employees who take on the responsibilities of their former managers. It can be said that she is working on a
a. quality circle
b. cross-functional team
c. work group
d. self-managed team
e. virtual team - ANSWER d. self-managed team
Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task?
a. virtual
b. self-managed
