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Various models and approaches to understanding organizational communication, including the information transfer model, transactional process model, strategic-control approach, balance of creativity & constraint approach, and situated-individual approach. It delves into the importance of language, communication ethics, and the role of the self in organizational contexts. A comprehensive overview of key concepts and theories in organizational communication.
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DR. NIKKI NICHOLS
(^) Language can transfer thoughts and feelings from one person to another. (^) Speakers and writers insert thoughts and feelings into words. (^) Words contain the thoughts and feelings. MEANING IS IN THE WORDS (^) Listeners or readers extract the thoughts and feelings from the words.
(^) Sender and receiver of messages are not defined, rather, people play both roles simultaneously. (^) verbal and nonverbal feedback are importanT. (^) Differs from the information-transfer model because it assumes that:
(^) Communication as a tool for influencing and shaping the environment. (^) Greater clarity is not necessarily main goal of interaction. (^) Communicators may have multiple goals and therefore must choose the most effective strategies to achieve them. (^) Although people may have reasons for their behavior, they do not always communicate in an objective or rational way. (^) “Effective” communication is focused on meeting goals through language use that is sensitive to the situation. (^) Shared meaning can not be “proven,” therefore not a primary motivation for communication. (^) The primary goal of communication is organized action.
(^) refers to unclear communication that still accomplishes the goals. (^) Strategic ambiguity accomplishes the following:
(^) sees organizational communication as a dichotomy between how employees communicate to create and shape organizations (the micro perspective) and how the constraints that organizations place on that communication impact employees (the macro perspective). (^) Giddens’s theory of structuration: communication process is not viewed solely as what employees say to one another inside organizations but instead as how people organize, deal with conflicting goals, manage multiple meanings, and deal with ongoing communication, ambiguity, and change. (^) Structuration theory focuses on the duality of structure: structures are products of communication practices while also being bound by the rules that constructed them in the first place
(^) Communication is seen as the moment-to-moment working out of the tension between individual creativity and organizational constraint. (^) Out of this balancing act, creativity often emerges as the strategic response to organizational constraints. (^) The main advantage to this approach is the ability to consider enabling and constraining aspects of communication simultaneously.
(^) the notion that individuals are situated in multiple contexts, and the situated individual is the person who conducts the social constructing. (^) The individual is an actor whose thoughts and actions are based on the interpretation of contexts. (^) Communication is a practice that includes both interpretation and action and thus can reveal sources of creativity, constraint, meaning, interpretation, and context.
(^) Speaking ethically refers to dialoguing according to the systems of rules, duties, and morality used to guide our behavior.