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What is Interpersonal Communication ---------CORRECT ANSWER----------- ------is the process by which people exchange information. What is relationship management ---------CORRECT ANSWER----------------- Involves the ability to manage stress and conflict.goes hand in hand with interpersonal communication skills.Invest the time and effort to create mutually satisfying relationships. Ways to improve relationship management skills include: ---------CORRECT ANSWER-----------------Engage in frequent high-quality communication with others. Acknowledge other people's feelings in difficult situations. Provide positive and constructive feedback. Accept positive and constructive feedback offered to you. Show others you care about them through your actions and words. What term is the umbrella category that covers all the various forms of computer-altered reality? ---------CORRECT ANSWER-----------------What term is the umbrella category that covers all the various forms of computer- altered reality? Which input device is a data collection machine that creates a digital imprint of a physical characteristics to provide security without the need for passwords? ---------CORRECT ANSWER-----------------biometrics
Which of the following is a small file generated by a web server that tracks visited sites and other information in your browser history? --------- CORRECT ANSWER-----------------cookie Which of the following is a strategy for handling daily email communication by quickly prioritizing it into order of urgency? ---------CORRECT ANSWER- ----------------triage Which of the following is a tool in the Microsoft windows operating system that enables you to quickly capture and annotate screenshots, photos and other images with your pen, touch, or mouse then share them? --------- CORRECT ANSWER-----------------snip and sketch Which product suite is a collection of 20+ desktop and mobile apps and services for photography, graphic design, video, web, UX and website design? ---------CORRECT ANSWER-----------------adobe creative cloud Which videoconferencing software supports multiple channels for private conversations, post-conference video recording editing, and offers seamless integration with hundreds of third-party applications? --------- CORRECT ANSWER-----------------microsoft teams You maintain your company's community advocacy website and the site is not getting much traffic. What can you use to attract more attention to their website? ---------CORRECT ANSWER-----------------SEO
Classic Behaviorist/Human Relations Modern Contemporary Acceptance Theory of Authority ---------CORRECT ANSWER----------------- The success of any organization depends on the cooperation of its employees. Business life cycle ---------CORRECT ANSWER-----------------is the progression of a business through a series of phases over time. Phases of the Business Life Cycle ---------CORRECT ANSWER----------------
- 1 - Launch 2 - Growth 3 - Shake-out 4 - Maturity 5 - Decline or Renewal What does SMART stand for & what is it used for ---------CORRECT ANSWER-----------------Goal setting S-Specific M-Measurable A-Achievable/ Attainable R-Relevant/ Realistic/ Results-Oriented T-Time Bound Maslow's Hierarchy ---------CORRECT ANSWER-----------------self- actualization esteem,
love/belonging, safety, physiological, 7 steps of the Problem-Solving Process ---------CORRECT ANSWER--------- --------1. Define the Problem 2.Gather & Analyze Information 3.Determinie Standards 4.Generate alternative solution 5.Choose the best alternative 6.Implement the solution 7.Evaluate and Follow-up What is Intelligent Risk ---------CORRECT ANSWER-----------------Relies on a mindset that allows for the possibility of: mistakes, failure success refers to all real-and-virtual environments generated by computer graphics and wearables that create a realistic three-dimensional environment. --------
- CORRECT ANSWER-----------------Extended Reality According to a study cited it the New York Times, a typical office worker gets only 11 minutes between each interruption. According to this same study, how long does it take on average to return to the original task after an interruption? ---------CORRECT ANSWER-----------------11 minutes According to research, how long does it take on average to develop a new habit or break an old one? ---------CORRECT ANSWER----------------- 66 days
What is opportunity cost ---------CORRECT ANSWER-----------------The cost of an alternative that must be foregone in order to pursue a certain action is the definition of what term? Four phases of team development ---------CORRECT ANSWER----------------
- forming, storming, norming, performing In project management, when estimating time for completion of tasks, what is the recommended safety margin? ---------CORRECT ANSWER------------- ----50% In response to the shift toward a remote workforce and shrinking need for physical office space, many companies have introduced the concept of ----- ----CORRECT ANSWER-----------------desk hoteling In the world of process improvement, what is the name of the methodology commonly cited? ---------CORRECT ANSWER-----------------. six sigma Items that fall into Q2 in the Time Management Matrix are considered ------- --CORRECT ANSWER-----------------Productivity (Low urgency and High importance) An operating system independent file format enabling you to create and share documents containing text, graphics, and images to preserve the layout is a ---------CORRECT ANSWER-----------------. portable document format (PDF)
A policy that dictates exactly how long documents should be kept and when/how they should be properly disposed of is called a ____ policy. ------ ---CORRECT ANSWER-----------------. document retention What are the 4 communication styles? ---------CORRECT ANSWER---------- -------1. The Director: direct and guarded, firm and forceful, confident and competitive, decisive and determined. A risk-taker.
- The Socializer: direct and open, outgoing, optimistic, enthusiastic
- Relater: indirect and open, team player, likes stability, cares deeply about relationships.
- The Thinker: Indirect and guarded, self-controlled and cautious. Prefers analysis over emotion. Likes clarity and order. Strategies For Networking ---------CORRECT ANSWER----------------- Develop Your 30-second Commercial Practice Engaging Conversation Focus on Quality over Quantity Follow Up & Start Now 5 levels of leadership - John Maxwell ---------CORRECT ANSWER------------- ----1. Position low level leadership earned because of job title alone.
- Permission (Relationship) People Follow because they want to.
- Production (Results)People follow because of what you've done for the organization
- People Development (Reproduction)People follow because of what you've done for them.
- Pinnacle (Respect)People follow you because of who you are and what you represent
Respond to Breaches What are External Security Threats ---------CORRECT ANSWER-------------- ---can include hackers, organized crime groups, competitors, and former employees. Common grammar errors. What is the difference between Compliment / complement ---------CORRECT ANSWER-----------------Compliment: A flattering statement ("Thank you for the compliment.")· Complement: Something that adds to or supplements ("Her report is a nice complement to the previous work.") Common grammar errors What is the difference between effect/affect ------- --CORRECT ANSWER-----------------Effect: A noun ("the effect" or "an effect")· noun is a word for a person, place, thing, or idea Effect is usually a noun that means a result or consequence of a change Affect: A verb ("to affect") Verb is a word for an action, experience, or condition Affect is usually a verb that means to act on or change someone or something Two Key Traits of Leadership ---------CORRECT ANSWER----------------- Persuasion and Influence Emotional Intelligence Skillset (4 traits/abilities) ---------CORRECT ANSWER-----------------Self-Awareness Self Management Social Awareness Relationship Management
emotional hijacking ---------CORRECT ANSWER-----------------Instances where emotional responses overrule logical responses. Emotion guides behavior and shuts down the rational mind. EMAIL ETIQUETTE Includes (5) ---------CORRECT ANSWER----------------- Choose Recipients Carefully Create Effective Subject Lines Use Proper Business Etiquette Simplify and Shorten Use Formatting Features (with Caution) Types of Security Threats ---------CORRECT ANSWER-----------------Internal External Partners What is an internal security threat ---------CORRECT ANSWER----------------- employees who (intentionally or unintentionally) collect, communicate, and/or distribute confidential information from the company they work for. What is a Partner Security Threat ---------CORRECT ANSWER----------------- a threat that may include includes clients, vendors, suppliers, and other business associates. What is Inflection ---------CORRECT ANSWER-----------------A component of tone of voice that includes The rhythmic up and down of the voice, which shapes words.
genuine. Never offer insincere positive words solely as a means of softening negative feedback. BUSINESS WRITING FUNDAMENTALS? (3) ---------CORRECT ANSWER-----------------1. PREPARE-
- PRODUCE
- PROOF What is Destructive Conflict ---------CORRECT ANSWER----------------- creates negative outcomes—broken relationships, decreased productivity, wasted time, etc The process of doing all items that are similar in nature in one period of time to reduce ramp up and slow down time is known as what? --------- CORRECT ANSWER-----------------batching A quick, introductory statement that helps others get to know who you are is also called ---------CORRECT ANSWER-----------------an elevator speech Rapid refocus is best described as: ---------CORRECT ANSWER-------------- ---. the ability to focus fully on the task at hand and then smoothly transition that concentration wholly to the next task A set of online communication practices and rules is ---------CORRECT ANSWER-----------------netiquette
The strategy of making time on the calendar to focus on one specific item or a batch of items is called what? ---------CORRECT ANSWER----------------
- time blocking A superior video editor, a preview utility and a streaming music service are features of which operating system? ---------CORRECT ANSWER------------- ----mac os Tasks that can be done simultaneously because one or both of them doesn't require mental effort is the definition of what term? --------- CORRECT ANSWER-----------------background tasking A task that can be completed at the same time as other tasks is called a __________ task. ---------CORRECT ANSWER-----------------concurrent A task that can only be done after another task is completed is called a ______ task. ---------CORRECT ANSWER-----------------priority A task that must be completed before another one can be done is called a _____ task. ---------CORRECT ANSWER-----------------precedent This browser features an Immersive Reader mode, InPrivate mode for secure browsing, and a Collections function tool which allows you to gather and store information from different websites. ---------CORRECT ANSWER- ----------------microsoft chromium edge
- Unity of Command:
- Unity of Direction:
- Subordination:
- Remuneration:
- Centralization:
- Scalar Chain:
- Order:
- Equity:
- Stability of Tenure of Personnel:
- Initiative:
- Esprit de Corps: Hawthorne effect ---------CORRECT ANSWER-----------------demonstrated that human behavior needed to become an important component in the study of management. Two leading figures in this school of management ---------CORRECT ANSWER-----------------Chester Barnard and Frederick Herzberg. developed the idea of the "informal organization," which stressed that effective communication and improved coordination among employees were essential. ---------CORRECT ANSWER-----------------Chester Barnard Acceptance theory of authority ---------CORRECT ANSWER----------------- the success of any organization depends on the cooperation of its employees Frederick Herzberg's Two Factor Theory ---------CORRECT ANSWER------- ----------Workers must have both hygiene and motivation factors to be truly motivated.
Hygiene needs:- company policy/administration- work conditions- salary- status- personal life Motivation factors:- achievement- recognition- the work itself- responsibility- advancement father of modern management and was the first influential modern management thought leader. Developed Goal achievement process call SMART ---------CORRECT ANSWER-----------------Who is Peter Drucker Peter Drucker's five basic operations ---------CORRECT ANSWER------------ -----1) Setting objectives
- Organizing
- Motivating and communicating
- Measuring
- Developing people, including the manager him- or herself Who is Tom Peters & Robert A. Waterman ---------CORRECT ANSWER----- ------------Authors that wrote the seminal In Search of Excellence which many consider to be the best business book of the twentieth century. What 10 books by management thought leaders were all influential at the end of the twentieth century and set the tone for twenty-first-century management: ---------CORRECT ANSWER-----------------1) Built to Last: Successful Habits of Visionary Companies, by Jim Collins and Jerry Porras
- The Fifth Discipline: The Art and Practice of the Learning Organization, by Peter Senge
- First, Break All the Rules, by Marcus Buckingham and Curt Coffman
- Good to Great: Why Some Companies Make the Leap... and Others Don't, by Jim Collins
- The Innovator's Dilemma, by Clayton Christensen
Phases of the Business Life Cycle - Phase Five: Decline or Renewal --------
- CORRECT ANSWER-----------------In the final stage of the business life cycle, sales, profit, and cash flow all decline. Organizations may accept their inability to adapt to the changing environment and exit the market. Many businesses decide it's time to reinvent themselves and re-engineer the business. Eight forces are greatly affecting organizational design and dynamics: ------- --CORRECT ANSWER-----------------1) Information is power and everyone is connected. The amount of information is overwhelming; the challenge is to sort and analyze it.
- The Industrial Revolution gave way to the service economy, which yielded to the information age and technology revolution. The speed of technological development continues to increase, not decrease.
- Change is rapid and constant.
- Technology, competition, and social and economic systems are global.
- The workforce and the work are fluid and diverse; the number of virtual and contingent workers in the workforce continues to grow.
- Performance imperatives have shifted from hierarchies and individuals to teams. Organizations must take new approaches to leadership development, job design, and incentives.
- Customers expect customization, convenience, and speed. ) Organizational structures and processes are constantly evolving. Global Human Capital Trends ---------CORRECT ANSWER----------------- Rise of social enterprise organizations whose missions combine revenue growth and profit-making with respecting and supporting the environment and meeting the needs of the stakeholder network. Group Approach ---------CORRECT ANSWER-----------------What term refers to Leaders emerging based on their ability to meet the group's needs
action-centered leadership ---------CORRECT ANSWER----------------- developed by John Adair. The leaderhas three intertwined goals: to achieve the task, to build and maintain an effective team, and to develop the skills of the team members. what is the CARS Checklist ---------CORRECT ANSWER----------------- CARS (Credibility, Accuracy, Reasonableness, Support) Checklist is designed to assist researchers in evaluating information sources. What is the ability to generate new ideas and/or connections between ideas ---------CORRECT ANSWER-----------------Creativity What app can scan a business card, add new contact information by default, and translate text? ---------CORRECT ANSWER----------------- Google Lens The ability to accurately identify and understand the emotions of others ----- ----CORRECT ANSWER-----------------Social Awareness An interconnected ecosystem where devices and people are all connected via the internet ---------CORRECT ANSWER-----------------Networked Society Name that stage that involves the Project Manager (PM) defining exactly what needs to be achieved ---------CORRECT ANSWER----------------- planning stage
