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Post Office Exam 474 | 100% Correct
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A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - ✔✔Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you be most and least likely to do? - ✔✔Most: Tell him how to do his job quicker and better. Least: Do nothing because his production should improve over time. A customer is angry because the nearby Post Office does not have a product he needs today. Which would you be most and least likely to do? - ✔✔Most: Suggest an alternate product that may work. Least: Go get the product at another facility and bring it back to the customer. You are to complete a task before beginning deliveries. While doing that task, you see two coworkers having trouble with a job. Which would you be most and least likely to do? - ✔✔Most: Give them only some quick advice so you can complete your task in time. Least: Ignore them and finish your task. A customer complains to you about another Postal employee. Which would you be most and least likely to do? - ✔✔Most: Explain that the employee in question is really a good worker but was just having a bad day. Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster. A customer moved but is not receiving his mail because he did not submit a Change of Address form. He wants you to give him his mail anyway. Which would you be most and least likely to do? - ✔✔Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address form is submitted. Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which would you be most and least likely to do? - ✔✔Most: Explain where to find it and offer to help with any other issues he may have. Least: Offer to help him find it on his computer. A customer asks about status of a package that you delivered days ago. Which would you be most and least likely to do? - ✔✔Most: Show him proof of delivery and tell him he is responsible for the package once it is delivered. Least: Show him proof of delivery and ask if it might have been stolen. How much experience do you have working directly with customers? - ✔✔ 5 - 10 years How would your latest manager rate your punctuality compared to other employees? - ✔✔The very best How many jobs have you left voluntarily in the last four years? - ✔✔ 0 How would your latest manager rate your customer service skills compared to others? - ✔✔The very best How would your latest manager rate your performance compared to others employees? - ✔✔The very best How many unexcused absences are acceptable before and employee is disciplined? - ✔✔None How long were you at your latest job before voluntarily leaving? - ✔✔I did not leave my latest job voluntarily How would your latest manager rate your verbal communication skills? - ✔✔The very best
I usually set reasonable goals - ✔✔I usually set challenging goals a. Most like me I can sometimes tell how other people feel a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I can nearly always tell how other people feel - ✔✔I can nearly always tell how other people feel d. Most like me It is okay if I do not achieve my goal if I tried my best a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I set very high goals and am determined to achieve them - ✔✔I set very high goals and am determined to achieve them d. Most like me I accomplish all my job duties a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I almost always go above and beyond my job duties - ✔✔I accomplish all my job duties
a. Most like me It is easy for me to tell how other people feel a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me It is not easy to tell how other people feel - ✔✔It is easy for me to tell how other people feel b. Somewhat like me Not succeeding is okay if I tried my best a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I am driven to succeed - ✔✔I am driven to succeed d. Most like me I can tell how other people feel even if they try to hide their feelings a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me People should tell me if I do something that offends them - ✔✔People should tell me if I do something that offends them d. Most like me
Achieving my goals is important a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me Trying my best is important - ✔✔Achieving my goals is important a. Most like me I finish all my tasks at work a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I do more than finish my tasks at work - ✔✔I do more than finish my tasks at work d. Most like me People should say if something bothers them a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I can quickly tell if somebody is upset - ✔✔I can quickly tell if somebody is upset d. Most like me I prefer goals that force me to push the limits a. Most like me
b. Somewhat like me OR c. Somewhat like me d. Most like me I prefer easily accomplished goals - ✔✔I prefer easily accomplished goals d. Most like me I do what is expected on the job a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I do more than what is expected on the job - ✔✔I do more than what is expected on the job d. Most like me I treat people fairly all the time a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I sometimes treat people unfairly - ✔✔I treat people fairly all the time a. Most like me Successful people are just lucky a. Most like me b. Somewhat like me OR
d. Most like me I frequently help others with their work - ✔✔I frequently help others with their work d. Most like me I get to know others easily a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me It takes me a while to get to know others - ✔✔I get to know others easily a. Most like me I occasionally talk about people behind their back a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I never talk about people behind their back - ✔✔I never talk about people behind their back d. Most like me I perform best in relaxed circumstances a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me
I perform best in high-stress circumstances - ✔✔I perform best in high-stress circumstances d. Most like me Anyone can succeed with hard work a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me Hard work does not guarantee success - ✔✔Anyone can succeed with hard work b. Somewhat like me I often help coworkers a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me People should be able to do their own jobs - ✔✔I often help coworkers a. Most like me I am slow to make friends a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I am quick to make friends - ✔✔I am quick to make friends
All I want to do on the job is finish my assignments a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me It is important to help others on the job if they need it - ✔✔It is important to help others on the job if they need it d. Most like me I am a quiet person a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I am a talkative person - ✔✔I am a talkative person d. Most like me I do not like some types of people a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I like all types of people - ✔✔I like all types of people c. Somewhat like me Stressful work situations do not bother me
a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I try hard to avoid stressful situations - ✔✔Stressful work situations do not bother me b. Somewhat like me Hardworking people deserve their rewards a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me Rewards are sometimes given to undeserving people - ✔✔Hardworking people deserve their rewards b. Somewhat like me I usually look for the positive aspects of a situation a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I usually look for the negative aspects of a situation - ✔✔I usually look for the positive aspects of a situation b. Somewhat like me I frequently give up my own time to help others on the job a. Most like me
OR
c. Somewhat like me d. Most like me I am not always able to accomplish my goals - ✔✔I am confident in my abilities a. Most like me My performance is best under stress a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me My performance is best when relaxed - ✔✔My performance is best under stress a. Most like me People should look for the good in situations a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me People should look for the what could go wrong in situation - ✔✔People should look for the good in situations a. Most like me I like to work in a relaxed setting a. Most like me b. Somewhat like me OR
c. Somewhat like me d. Most like me I like to work under stress - ✔✔I like to work under stress d. Most like me Hard work leads to success a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me Hard work does not always lead to success - ✔✔Hard work leads to success a. Most like me People should not look to coworkers for help a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I am willing to help coworkers when they need it - ✔✔People should not look to coworkers for help a. Most like me People describe me a withdrawn a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me
I prefer fast-paced days - ✔✔I prefer fast-paced days d. Most like me I can manage whatever happens a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me Some problems just cannot be solved - ✔✔I can manage whatever happens a. Most like me I look for what could go wrong a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I look for positive outcomes - ✔✔I look for positive outcomes c. Somewhat like me I avoid tasks that appear very difficult a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I am able to handle difficult tasks - ✔✔I am able to handle difficult tasks
d. Most like me I am at my best when relaxed a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I am at my best when working at a fast pace - ✔✔I am at my best when working at a fast pace d. Most like me People see me as an optimist a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me People see me as a pessimist - ✔✔People see me as a pessimist d. Most like me Some problems have no solution a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me Any problem can be solved - ✔✔Some problems have no solution a. Most like me
