Post office exam 474 Questions And Answers 2025, Exams of Automobile Engineering

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A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - Correct Answer Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. Anew employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you be most and least likely to do? - Correct Answer Most: Tell him haw to do his job quicker and better. Least: Do nothing because his production should improve over time. Acustomer is angry because the nearby Post Office does not have a product he needs today. Which would you be most and least likely to do? - Correct Answer Most: Suggest an alternate product that may work. Least: Go get the product at another facility and bring it back to the customer. You are to complete a task before beginning deliveries. While doing that task, you see two coworkers having trouble with a job. Which would you be most and least likely to do? - Correct Answer Most: Give them only some quick advice so you can complete your task in time. Least: Ignore them and finish your task. A customer complains to you about another Postal employee. Which would you be most and least likely to do? - Correct Answer Most: Explain that the employee in question is really a good worker but was just having a bad day. Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster. Acustomer moved but is not receiving his mail because he did not submit a Change of Address form. He wants you to give him his mail anyway. Which would you be most and least likely to do? - Correct Answer Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address form is submitted. Least: Tell him there is nothing you can do until he submits a Change of Address form.